Ashberry Homes East Midlands Desborough reviews

★★★★★ 1/5

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Purchasing new Ashberry home

Had a response many thanks Asberry, but cant fine where you have requested more info from myself. It appears from reading reviews on here that it either goes fab or dreadful when it comes to Ashberry. We unfortunately are currently in the dreadful category. Having visit site at Chesterfield on 29th Dec 22 and coming away having been given the positive vibe from the POC we believed our purchase was more or less going to be plain sailing in a matter of days. Not to be. Part exchange was offered as an option and then we were told it wasn't. Then later in the day Sat an insultingly low offer made. We withdrew our interest the following day as we felt extremely misled and let down. Only then to received 4 calls in a matter of minutes One from the PX hub offering an 8 week hold on the plot whilst we sell our home. Once the docs arrived for signing however, I have now been told that this is not possible. Still waiting for the PX Hub to come back and we will take advice with regards to the legality of the offer made by them for the plot hold. I have to say that this has been a very unprofessional service and support from all parties currently involved and the shine has been removed from what should be an enjoyable event. Buying a beautiful new home should not be this badly handled.

Sarah · 19 January 2023

★★★★★ 5/5

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Where do we even begin!

Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together.

Madison · 28 July 2026

★★★★★ 5/5

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New Cardington Gate, Exceptional Build Quality and Customer Service

I've now been at my new home since 16th December and could not be happier. Two individuals from Ashberry are definitely worthy of mention and have been nothing short of amazing during the purchase and move in process:Adam (sales) - Adam is a great front man and ambassador for Ashberry Homes. From the very first sales enquiry meeting I knew I was in good hands and warmed to Adam immediately. Adams wonderful demeanour, customer focused service and support during the whole purchase process has been nothing short of exceptional. Chris (Site) - I was introduced to Chris during the pre move in inspection, where Chris gave an enthusiastic and comprehensive inspection of the property in its raw state before any finishing. A further meeting with Chris followed just prior to move in where Chris gave another thorough induction to the property, heating, services, facilities etc. What a great guy who really knows his stuff. It was very apparent that Chris was totally committed to ensuring a quality product. Nothing is too much trouble for him and the post move in support process has so far been seamless. Kudos to Ashberry for the concept of allowing purchasers to view the property pre finish. The build quality, attention to detail and safety protocols put in place are obviously why Ashberry retain their 5 star rating! In summary I am delighted with my new property and would not hesitate to recommend Ashberry Homes to any prospective buyers.Thank you Ashberry!

Michael · 7 January 2023

★★★★★ 1/5

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Bad House Builder, Avoid

We moved into our fantastic new house on the 02.12.2021.After this date we began to notice imperfections which always happens in a new build house, we were told to report these as we noticed them, We starting noticing the issues after around two months of been in the property which was February time 2022.My list became quite large, the service that followed was rubbish with myself constantly ringing and chasing the issues.I have walls out of tolerance, Walls that need reskimming, squeaking stairs from top to bottom, bathroom tiles out of tolerance in two bathrooms, Shower tray damage, windows that wont open proving fire escape risk... The list still goes on.Present date 19.12.2022, we have had some of the issues rectified but the very easy ones, theses are not stated. Fuming is an under statement this house builder is not bothered about the customer, the customer service is shocking. I'm nine months into the reporting of issue and were still not done.One slight confession I had a meeting with a customer service manager at my property, he agreed all the issues with the plan to rectify all my issues. I was unwilling to let them rectify the bathrooms as they would have to fully rip out both bathroom tiles and start again, the finish was that bad. Instead I requested compensation and this was refused.I would advise anyone buying from Ashberry to pay for an independent Snagging Survey prior to moving in.

Antony · 19 December 2022

★★★★★ 1/5

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My Horrendous experience whole experience has been horrendous…

My whole experience has been horrendous in fact it has made me depressed. All I wanted was a house built to a professional standard which it Hasn't. I have been in this industry for 42 years and honestly have not seen a house built to such a poor standard !!!!.The experience with sales was and there communication was poor. Customer Care is none exsistant and there probably told by upper management to egnore issues. When you meet up with the construction director and contacts manager and agree something verbally ( was led to believe if I gave a positive NHBC review then things will happen )then try and follow it through later on they seem to have a memory loss. Had nearly 300 snagging issues which cost me alot to get with nothing hardly done and major stuff Ignored. House was not cleaned when key hand over as not given home tour . Carpets where dirty and was noted, Amtico flooring scratched , painting was shocking etc .The main issues are the Brickwork which is shocking and Block paving is a imbarasment to say the least. If the Management would come and see which they keep declining they could see the issues and get rectified. If I could show pictures I would put up . Would Never recommend because I wouldn't want any one else to experience what i'am good through. Kitchen poorly fitted half of it had to be replaced .

Stephen · 25 November 2022

★★★★★ 5/5

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Patient, Professional, and Approachable

We had the pleasure of working with Eve while looking for our new home. She was exceptionally patient, friendly, and always willing to take the time to answer our questions and guide us through the process. Her professionalism and approachable manner made the whole experience smooth and enjoyable. We couldn’t recommend her highly enough.

ROXANA · 24 February 2026

★★★★★ 5/5

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Adam @Ashberry(New Cardington) - Amazing!!

Adam @ Ashberry (New Cardington) has been brilliant. He has always ensured I have been updated throughout my whole purchase process. Adam has helped chase solicitors and mortgage brokers throughout the whole process and has answered any question along the way. He has the patience of a saint (needs to be with me) and I couldn't thank him enough. There has been several times in the purchase where I have been deflated and at times wanted to pull out of the sale but Adam has continued to be supportive and had an amazing happy attitude which gave me faith it would all work out well. 10 months later and I am due to be completing on my first home purchase and this wouldn't of happened without his persistence, positive attitude and determination to get this done for me. Thank you Adam & team for all your help!!

Olivia · 11 November 2022

★★★★★ 4/5

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Olayinka

The quality of their house is remarkable, it’s well worth the money for their high-quality and standard homes. I’d definitely recommend them. Good to buy from Ashberry homes.😍🏠

Customer · 25 August 2026

★★★★★ 5/5

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Georgina at Ashberry Church View has…

Georgina at Ashberry Church View has been absolutely marvelous. She has gone above and beyond her customer service. She is lovely and extremely experienced in explaining everything related with structural details and purchase process. The entire process was seamless, professional and friendly. Georgina is a great asset to Ashberry and I am very grateful for everything she has done for my purchase at Ashberry Church View.

Suhan · 16 November 2023

★★★★★ 5/5

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Outstanding experience at Swinfen Vale, huge thanks to Eve & Michael!

We recently moved into our new home at Swinfen Vale with Ashberry Homes, and the entire experience from start to finish has been exceptional.

Muhammad · 14 September 2026

★★★★★ 5/5

Trustpilot

Great service

Great service. Tina is a very nice, friendly and very helpful lady. From the first time when we met her she was always looking after us very well. She explained the process and answered all the questions straight away. She is keeping in touch and updating us every week about progress with our reservation. Couldn't be more happy 😊 thank you

Monika · 10 February 2024

★★★★★ 5/5

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S-H-I-R-L-E-Y (10 STARS)

Shirley provided my wife and I the best customer service we have experienced to date. She has been absolutely amazing from the very moment we set foot on the Elizabeth Gardens Development in Rochford Essex. She expertly and very calmly guided us through the reservation, options choosing and completions process. Shirley was always at the end of the phone to answer our very many queries and incredibly responsive via emails too. We are now proud owners of our dream forever home and feel very lucky to have come across a pleasant, cheerful, reliable and outstanding professional. She is a true asset to your company and we will recommend Ashberry Homes to friends and family!!!!

OO7_Essex · 1 July 2022

★★★★★ 5/5

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We recently purchased our new home from…

We recently purchased our new home from Ashberry Homes at Chellaston Folds, and the entire experience has been exceptional from start to finish. The quality of the build is outstanding, with great attention to detail and a real sense of craftsmanship throughout.

Tori · 1 May 2026

★★★★★ 5/5

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First class service

The sales team are excellent , Alan at Ashberry brierley view does an excellent job in keeping you informed and Trevor the site manager is first class , great team , thanks for all your help in making our journey to buy plot 300 seamless. Matt

Matthew · 28 March 2026

★★★★★ 5/5

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I had a great experience with Ashberry…

I had a great experience with Ashberry homes. The team were very helpful, quick to respond, and took the time to understand what I was looking for. Even though I didn’t proceed with them, I really appreciated their professionalism and support. I wish them all the best.

Awais · 20 March 2026

★★★★★ 5/5

Trustpilot

Everything was made so simple for us

Everything was made so simple for us, as first time buyers. Karen at Cherry Meadow was so welcoming and really made us feel at ease. She sat with us on several occasions and explained the entire buying process and answered all of our questions clearly. It really helped us to know that we were making the right decision and we couldn't be happier with our new home.

Jodie · 21 March 2025

★★★★★ 5/5

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Swinfen Vale

Eve at Swinfen Vale is very supportive. She explains everything clearly. She is always willing to assist, absolutely incredible person.

Joanna · 8 September 2025

★★★★★ 1/5

Trustpilot

Once you've moved in, no-one cares.

Our Sales experience was great and we were guided through the whole process, even with several sales agents due to change in staff. The initial period of 2 weeks after moving in, the people on site were really attentive and helpful and really looked after us, resolving any issues we had quickly and professionally, and there were some pretty urgent issues that they were able to sort immediately. So the site based staff have been great.But unfortunately they have been let down by the centralised Customer Service function. We moved in in October 2021. We're now 7 months on and our snagging list is ever growing. There is now accountability. I have escalated to the Director of Customer Service who couldn't even dignify me with a response. The Head of Customer Service acknowledged my email a week later and a maintenance manager did come out to take photos of all the snags, and to be fair he was really helpful and understanding. But since, a month has gone by with no update whatsoever and no visits to resolve anything. So today I put a call in to the Head of Customer Care and left a message as he was unavailable.Within 30 minutes, Automatic emails started trickling through that the tickets for the work were being logged. Coincidence? Or has the list been sat on someones desk for a month until I called? I've asked for a call back to discuss, nothing. Also, the job tickets that I have been sent refer to the snagging list by numbers only, and I have contractors calling me directly (yes, Bellway don't do that for you, you have to arrange the appointments direct with the contractors and arrange re-visits etc) quoting numbers and I have no idea which work they're coming to do.You call Customer Service, you get put through to voicemail. You leave a message, you don't hear back. For saying that a home is one of the biggest investments of your life, the quality of the Customer Service from Ashberry/Bellway is simply shocking.

AB · 25 May 2022

★★★★★ 5/5

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Plot 205 Ashbury Homes Moorfield ---…

Plot 205 Ashbury Homes Moorfield --- Having recently exchanged on Plot 205 Moorfields I was highly appreciative and highly recommend Julie from Moorfield sales office. Her help and assistance in guiding us through our options and choices was invaluable. Her experience and knowledge of what was on display at other show house sites made our selections easy. We are confident with Julie's guidance we will have a similar experience through to completion. Many thanks.

William · 5 January 2023

★★★★★ 5/5

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A great Ashberry experience!

I have been dealing with Ellena and Emma at Round House Park in Melton Mowbray and have to say what an absolute pleasure it has been. What has the potential to be an extremely stressful experience has in fact been anything but. A huge effort was made to ensure I purchased my preferred house and after meeting the site manager Chris and seeing my house with the roof on and inner walls plastered, the product itself is superb. It is obvious that there is pride taken in the workmanship and the finish exhibited in the show homes is far superior to other sites I have seen.I am looking forward to the move to Melton, the only problem I have now is to contain my excitement until May/June. I cannot recommend this company enough by my experience so far and a huge thank you to Ellena and Emma.

Mike · 1 March 2022

★★★★★ 5/5

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Full marks for Ashberry Homes at Hartshorne View!

We have been dealing with Angie for several weeks now in connection with the purchase of our home at the Hartshorne View development. The whole experience so far has been a delight. Nothing is too much trouble for her, and she presents an excellent professional image for Ashberry Homes - polite, helpful, and cheerful. Today we also had a meeting with Paul, the site manager, who again is a great credit to Ashberry. We have been guided very professionally through the whole process so far, from initial interest to choosing options. Everything has been well explained and my many questions patiently answered. I can't fault the company or its processes so far, and the company personnel have been a pleasure to deal with.

PD · 18 February 2022

★★★★★ 5/5

Trustpilot

First Class!

First Class!This is the first time we have bought a new home and made the decision to buy from Ashberry on our first visit to the Showroom. We were given a very detailed breakdown of the process, as well as in depth information on the plot and the estate, right down to location of manhole covers and street lighting! The Sales Lady Tracey was very experienced and this certainly helped us make the decision as she could answer any question we had and went through every site drawing - hopefully the rest of the process is as easy - thank you Tracey

Sue · 15 February 2022

★★★★★ 5/5

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When buying my new home in Oadby over…

When buying my new home in Oadby over the weekend, Nilesh was extremely knowledgeable and helpful in providing informative advice in choosing the style of property that met my requirements. He offered fantastic incentives and was great to work with. It was such a quick and easy process to reserve the plot, bonus being that I got to chose the tiles, flooring, kitchen units and work tops to truly make it my own. Nilesh has kept me informed of the process and timelines for the purchase of the property and I look forward to exchanging within next few weeks!

Ms · 14 February 2022

★★★★★ 5/5

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Sarah has been extremely helpful

Sarah has been extremely helpful, and is still being helpful in getting us to the end line product.

Daniel · 1 September 2025