haart reviews

★★★★★ 5/5

Google

I’d like to pass my thanks to Harriet and Ibrahim at Heart Dereham, who assisted me with a house viewing/purchase and general advice. Harriet has been very prompt in handling all my questions and queries. Nothing is too much trouble, and she is very helpful, friendly and polite. Ibrahim assisted me with mortgage and conveyancing advice. Ibrahim is also very knowledgeable, helpful and polite. Both made the process considerably less daunting and are a credit to the company. I would not hesitate in recommending the Heart Dereham office to others. Thanks again!

Paul · 1 August 2026

★★★★★ 5/5

Google

Harriet has been really good and has always replied to my queries and emails. On the first viewing of the property Sam was very informative, polite and even suggested an alternative property I might like a couple of miles away and was good enough to pop back to the office to fetch the keys and show us round there and then. He also showed us around on a second viewing and again, very polite, knowledgeable and just a very down to earth guy so thank you :) I would recommend you guys to anyone.

Lee · 22 July 2026

★★★★★ 5/5

Google

I recently viewed a property through Dereham Haart’s and had a fantastic experience from start to finish. Harriet was very friendly, professional and helpful throughout the viewing. She answered all questions I had about the property and let me look round without feeling rushed. I would highly recommend Dereham Haart to anyone looking to sell or buy.

Natalie · 1 August 2026

★★★★★ 5/5

Google

Having had previously bad experiences with estate agents I turned to Haart for a previous sell and had no regrets now 2 years later I’ve returned to them to sell my current property. The people may have changed but the service is still good and a thank you to Harriet for showing us around some new places would recommend them without reservation

Ade · 22 June 2026

★★★★★ 1/5

Google

Avoid if selling a house! • Lie to customers • No follow up • No customer Service • Don’t act in seller best interest • Don’t communicate with each other or customers • Floor plans with major errors, leaving out windows and huge errors in sizes. It is expected for an estate agent to follow up every enquiry and interest in a property on behalf of the seller, but Haart do not do this. You would think the more interested parties, the better the selling price could be, but Haart seem to not care and instead put buyers off dealing with them and in turn must get a lesser sold value for clients. My experience… After making contact to view a property Haart had for sale I initially had to chase up my enquiry to book a viewing as they did not get back to me in a reasonable timeframe. Finally, I had managed to make a viewing appointment. On the morning of the appointment, I was contacted by Ben the branch manager to ensure all was ok for our appointment at 4pm, to which I confirmed. I arrived as arranged, in good time for the viewing at 4pm. The property I was viewing was less than 5 minutes from the local Haart branch I was dealing with. However, after standing in the rain at the property I was viewing for 10 mins past the appointment time, I called the branch and spoke with Lily. I was told that Timothy was coming and was running a bit behind, I would have expected a courtesy call to advise me of this, but I let that slide as I was a keen buyer. I then asked how long he would be and was told to give it 5 minutes and if no sign then to call back. I asked if they could contact Timmothy to ensure he was on the way but was told they do not have a contact number for him, which shock I expressed I can’t understand why they have no contact number for a member of staff, this was laughed off unprofessionally, but as a keenly interested buyer I waited with hesitation. I gave it 10 minutes instead of the instructed 5 minutes but still no sign, so I called again and this time Natasha, another member of staff answered. I was now told it was Ben the branch manager that was coming and he was stuck in traffic and would be these in 5 minutes (Deja vu). This time I waited another 15 minutes while looking around the outside of the property in the rain. 15 minutes passed and still no sign, it was now nearly 40 minutes past the viewing appointment with no call from Haart, Timothy or Ben to advise of the situation/update me on a eta. Finding it hard to believe they were run running 40 minutes late getting to the property that was less than 5 minutes from the branch, I decided to give up and left. I was expecting to hear from the office/agents Timothy or Ben to apologise and rearrange. Sadly, there has been no further contact from Haart. I suppose I can excuse Timmothy from not contacting me as he doesn’t have a phone, but Ben being the branch manager should have certainly tried his upmost to pursue me if he was acting in the seller’s best interests. Now this seller has lost a keenly interested buyer and so will many more that choose Haart as I will not deal with them after this appalling customer service and uncalled for treatment.

Sammy · 22 December 2025

★★★★★ 5/5

Google

Ben is very knowledgeable of the local area and market and was a huge help in pitching our property to the right buyers. Really excellent and responsive service throughout the marketing process and our sale, and Ben had great support for all admin and docs from Indre. I was reluctant to go with Haart at first as I thought it was a big machine that didn't necessarily have the local touch, but in Ben and Indre they have got the model spot on - local expertise for the sale, and a very capable back office to help with all the necessary paperwork and official comms. Would definitely recommend.

Duncan · 3 August 2025

★★★★★ 5/5

Google

A little over a year ago l wrote a review of the Haart office in Dereham, giving them five stars and lavishing praise. Since then the original sale fell through and we've had a king's share of bad luck. But our friends at Haart didn't let the circumstances get in the way of selling our house and it turned out to be 5th time lucky! So I have decided to re-review the office because 5 starts isn't enough. Tireless efforts, constant communication and boundless enthusiasm are some of the things that really make the Dereham office stand out. They were highly recommended from the start and we soon found out why. A special mention to Roxanne and her magic camera and of course Ben, the master of ceremonies. Thank you again and to anyone in Norfolk looking to sell or buy a house, these are the people to talk to.

Tim · 20 March 2025

★★★★★ 5/5

Google

Very impressed with Haart Dereham from the outset, I was greeted by Sam for a viewing with the biggest smile and he looked very smart and professional. A great first impression thank you. Also regular contact from the team including Harriet and Joe, all lovely. I have now signed up with Haart to sell my home as I am confident they can sell my property for me. Informative, professional, friendly. Really impressed so far.

Bev · 22 July 2026

★★★★★ 5/5

Google

We've had most of our dealings with Jack at heart, and we couldn't say a single bad thing. Jack was helpful and brilliant from the start, from setting up our first viewings to contacting us with extra info, he really went above and beyond with anything we could ever ask for. He is an incredibly friendly and pleasant person, and put us at ease every step of the way. Would highly recommend to anyone, first-time buyers or experienced.

W · 20 March 2025

★★★★★ 5/5

Google

Cannot recommend them highly enough. We had previously tried to sell through two other agents, both of which didn't seem to really care, we were recommended haart. They didn't disapoint. Ben Greentree, Natasha Ayling and Samuel Parsons were fabulous. Nothing was too much trouble, no question too silly and they just cared about us. So refreshing! They understood our needs and were realistic without being patronising or condescending, unlike the other agents we had used. They marketed our property superbly and kept in touch throughout the final conveyancing when a sale was agreed. Thanks to this amazing team, we are fulfilling our dream of moving back to Scotland. Forever grateful.

Claire · 22 January 2026

★★★★★ 5/5

Google

Lily Thomas was professional, friendly, and a pleasure to work with. Great communication throughout I’d highly recommend her.

Cal · 22 July 2026

★★★★★ 5/5

Google

I would like to extend my thanks to Ryan for some great training this week. His confident and friendly manner set me at ease, and his teaching style was thorough and highly informative. Thank you for taking the time to assist me with developing my understanding of the technologies available to us at haart, and for assisting me with ensuring our customers get the best possible service. Much appreciated!

Tanith · 20 March 2025

★★★★★ 5/5

Google

Firstly, I'd like to thank Ben Greentree, the manager in the Dereham branch, always keeping me updated on the progress and helping me understand different aspects of selling a house. I'd also like to thank the rest of his team. Jack and Ryan who also were outstanding in the communication and dealing with the sale of my late aunt's bungalow. Thanks guys!

David · 20 March 2025

★★★★★ 5/5

Google

We've had most of our dealings with Jack at heart, and we couldn't say a single bad thing. Jack was helpful and brilliant from the start, from setting up our first viewings to contacting us with extra info, he really went above and beyond with anything we could ever ask for. He is an incredibly friendly and pleasant person, and put us at ease every step of the way. Would highly recommend to anyone, first-time buyers or experienced.

W · 27 July 2024

★★★★★ 5/5

Google

Service offered by Ben and Jack was exceptional From the initial viewing with Jack and the whole sale process with Ben. While the sale was on going we had regular weekly up dates from Ben and we’re kept on the loop. With all the dealings I have had with estate agents, over the year this has been the best by far

Stephanie · 20 March 2025

★★★★★ 5/5

Google

We had a viewing with Haart for a property in Swaffham. Jack Wengrow was the agent that showed us around. He was very pleasant, informative and knowelgable about the property and sorounding area. Unfortunately this property wasn't for us but we would be very happy for Jack to take us through any other suitable viewings in the future.

Martin · 20 March 2025

★★★★★ 5/5

Google

Ben has been absolutely amazing can not recommend him and Haarts enough they have worked above and beyond over the last 18 months and have been so professional and supportive through what has been a really difficult journey of selling my mothers property following her death and coping with an extremely slow probate process, nothing has been too much trouble . Communication has been perfect at all stages no hard sell in the beginning to get me to sign with them, compassion and understanding in the beginning of the process and when I needed to stop the process for a while for my own grieving Haarts were amazing and waited for me to be ready. The whole process was amazing from photos to open days the entire team are so professional Roxy was so attentive and supportive in the beginning I especially loved the fact that there was no chase up hounding me for my business, unlike another estate agent who called me daily for 2 weeks asking if I had made up my mind . Ben has been wonderful putting up with many phone calls and questions he would definitely be my number one go to if I ever sold another property. Ben is 100% the epitome of what an estate agent should be. Huge recommendation. Ben and Haarts I can't thank you enough ❤️

Mary · 20 March 2024

★★★★★ 5/5

Google

I would like to take this opportunity to thank Roxanne at haart Estate Agents for her excellent service in helping me to secure my new flat. I was looking for a property for a while and had been to viewings with other agents, but I was not happy with any of the properties I saw. I then decided to try haart and I am so glad I did. Roxanne was very helpful and knowledgeable. She took the time to understand my needs and requirements and showed me a number of properties that met my criteria. Roxanne was also very responsive to my queries and always kept me updated on the progress of my search. I eventually found a property that I loved and I made an offer. Roxanne negotiated on my behalf and was able to get me a great price. Roxanne also helped me with all the paperwork and was there to support me every step of the way.

JONATHANB · 20 March 2024

★★★★★ 5/5

Google

We purchased our first property through Haart and cannot commend the team in Dereham enough! Particularly Ben who has been a shining light to us throughout the whole process, he has been so helpful and easy to communicate with and has truly gone above and beyond what we were expecting, he has been an absolute pleasure to work with to get our first property. Ryan also showed us round the first property we viewed and showed some interest in (3 times!) and was so helpful to us both being complete newbies, also a great pleasure to deal with. We will without a doubt recommend Haart to anybody looking to buy or rent. When you're purchasing a property its hard to put into words just how helpful it can be to have somebody like this who is genuinely fighting in your corner and keeping you on track from the very start of the process right up to the end. Ben and the team at Haart completely exceeded our expectations, we'd give 6 stars if we could! Ryan & Annie

Ryan · 20 March 2024

★★★★★ 5/5

Google

Our conversation with Sam Parsons went very well indeed. He helped us with the property in question, guiding us to it's location over the phone, and is going to get back with us with a few questions we had and hopefully arrange a viewing.

James · 3 August 2025

★★★★★ 5/5

Google

After a slow start Haart Estate Agents in Dereham have done really well in marketing my property and obtaining viewings. Communications have also improved with weekly reports and regular calls from Sam Parsons. Sam and Harriet have been very friendly and helpful. Definitely recommended.

Tanya · 17 August 2026

★★★★★ 5/5

Google

We have recently used Haart Dereham and felt like Ben and the team gave us a really personal experience. Ben kept us updated weekly on what was going on, and when we had questions they were responded to quickly without any issues. It's all been really smooth sailing and a pleasant experience

Michaela · 20 March 2025

★★★★★ 5/5

Google

Recently bought a house through haart Dereham and, while the entire team has been very helpful, Ben Greentree was a gem - prompt, understanding, always willing to support us throughout the process, following up on all our queries. Although dealing with estate agents is always challenging, we highly recommend haart Dereham.

Ralu · 20 March 2025

★★★★★ 5/5

Google

We dealt with Ben Greentree and he is by far the most thorough, passionate and professional agent in Dereham. He was always honest and guided us every step of the way through the process. We’d give him more than 5 stars if we could and wouldn’t hesitate to use him again

Conceptor · 18 March 2025