Every review we hold for the Derbyshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlecost me a load of money after a lease-hold purchase fell through because pets weren't allowed despite me being repeatedly asking that they were allowed and assurances that they were. At least I found out before searches were started, more …
Angela · 17 April 2025
Agent replied · 17 April 2026
Hi Angela, we are very sorry you are so upset about the situation with your property purchase. We never want clients to have a bad experience.
This case was unique in that we also were misinformed despite trying our best to … More
★★★★★ 5/5
GoogleA fantastic, swift, friendly and extremely efficient service from start to finish. Abby Macpherson was simply terrific in guiding and helping us through the process from offer acceptance to completion.
Gunther · 13 June 2023
Agent replied · 14 June 2024
Hi Gunther, thanks so much for your tremendous feedback. It was a real joy meeting you and helping you purchase this home. Your gift to Abby was the most thoughtful I’ve ever seen someone give to one of our team, so thank you for that. Looking forward to seeing you around!
★★★★★ 5/5
GoogleWell Abby was absolutely fantastic throughout my new home purchase. She was so helpful and professional throughout.
Cannot thank her and Bricks and Mortar enough would highly recommend
Tracey · 13 June 2023
Agent replied · 25 October 2024
Thank you so much Tracey - that’s wonderful to hear and I hope you’ve settled in nicely
★★★★★ 5/5
GoogleWhat can we say. From Carl’s initial visit, the professional photos and the superb support, guidance and negotiations by Su and Phoebe who were exceptional, we couldn’t have wished for a better, more approachable and professional kind …
J · 17 April 2025
Agent replied · 10 January 2025
Thank you so much j c! Your home was amazing and we all enjoyed meeting you and finding a buyer for you. It’s really heartening to know you felt this way about us all. We wish you all the best in your new life and please do keep in touch
★★★★★ 5/5
GoogleI had the pleasure of recently buying a house through Bricks + Mortar, Wirksworth. One thing that stood out, and was really helpful in reducing the inevitable house-buying stress, was being assigned a dedicated person (Phoebe-excellent) to …
Peter · 17 April 2025
Agent replied · 30 July 2025
Thanks Peter! We try our best to navigate stressful situations with you and for you rather than leave you to it. It’s hard enough as it is!
Thank you for the kind words 😊 …
★★★★★ 5/5
GoogleBricks and mortar have been excellent from start to finish selling our home. They were friendly, great at communicating and ensured we had lots of viewings! Special mentions go to Su, Phoebe, Carl and Vanessa (photographer)
Myles · 19 April 2025
Agent replied · 17 April 2026
Thank you so much Myles for your fantastic review - it gladdens our hearts! It’s lovely that you mentioned Vanessa too - she’s a big part of our success
★★★★★ 5/5
GoogleThank you so much for a fast and pain free sale. Special thanks to Abby who was attentive and gave us great customer service throughout.
Deborah · 13 June 2023
Agent replied · 14 June 2024
Thank you so much Deborah - especially for the feedback for Abby. We are thrilled you had a good experience and it was a great home for us to sell. Best wishes from Carl, Abby and the team
★★★★★ 5/5
GoogleExcellent service. Lovely people. Highly recommend. Thank you
Steve · 17 January 2026
Agent replied · 17 April 2026
Thank you so much Steve for your brilliant review! We really enjoyed working with you and wish you all the very best in your new home
★★★★★ 5/5
GoogleVery good experience of buying the house, lots of contact and good advice. Prompt answering queries and smoothing out the bumps in the road to completion.
Tim · 26 April 2025
Agent replied · 17 April 2026
Thank you so much Tim for your kind words - we are delighted you felt so positive about your experience with us.
Best wishes
Carl
★★★★★ 5/5
GoogleBricks and Mortar have been great and it was a pleasure buying from them.
Martin · 1 April 2025
Agent replied · 11 August 2025
Thanks Martin! We aim to please 😊 …
★★★★★ 5/5
GoogleGreat stuff from start to finish, fast and flexible, would recommend to anyone looking for an agent that actually returns their calls!
Chris · 15 December 2024
Agent replied · 10 January 2025
Thank you so much Chris
We work really hard to ensure all the basics are covered off and know how important that is - it’s lovely to have someone mention that small but important aspect.
Best wishes from us all at Bricks + Mortar
★★★★★ 5/5
GoogleThis is first time I have used Bricks and Mortar and the experience was smooth from start to finish. Abby MacPherson was absolutely brilliant. Nothing was too much trouble and she guided me throughout the process even helping between solicitors. A credit to the company.
Nigel · 13 June 2023
Agent replied · 14 June 2024
Thank you so much Nigel for your feedback. It was a real pleasure helping you and your family sell this home. Abby gets so much tremendous feedback and I’m so pleased you feel the same - it’s making what can be a stressful process for many people a much smoother experience. Best wishes from Carl, Abby and the team
★★★★★ 5/5
GoogleWe were the prospective purchasers in our dealings with Carl. The best Agent I have ever dealt with, very communicative and does exactly what he says he will do, you can't ask for more. A small family business and it shows. We couldn't recommend them highly enough. John & RosiePositiveResponsiveness, Professionalism
John · 13 June 2021
Agent replied · 14 June 2024
Sorry for the late response to this John! We are over the moon with your kind words! No matter how big our business grows, we will always act with integrity and with the values of a small business! Thank you 😊 …
★★★★★ 5/5
GoogleThe best agent in the area. Carl the owner found me a house to buy in 20 minutes. He will be selling our house shortly too. Awesome experience.
Mark · 16 October 2023
Agent replied · 25 October 2024
Thanks so much Mark! We pride ourselves on matching customers to property but your agreement to view and then buy a house up the road within 20 minutes of popping in broke all records and will be hard to beat!!
★★★★★ 5/5
GoogleVery hard working team who go the extra mile.
Scott · 25 September 2024
Agent replied · 25 October 2024
Thank you so much for your 5-star review, Scott. It was a pleasure to meet you and I hope you enjoy your new home and new life up here in Wirksworth. Best wishes from Phoebe, Su, Carl and Ben
★★★★★ 5/5
GoogleExperienced, ethical, professional agents with well written property descriptions. Highly recommended!
Lyn · 11 November 2022
Agent replied · 10 November 2024
Thanks Lyn! Carls favourite hobby is writing so he’s slightly obsessed with writing property descriptions. It was an absolute pleasure to work for you.
★★★★★ 5/5
GoogleExperienced, ethical, professional agents with well written property descriptions. Highly recommended!
Lyn · 13 June 2022
Agent replied · 14 June 2024
Thanks Lyn! Carls favourite hobby is writing so he’s slightly obsessed with writing property descriptions. It was an absolute pleasure to work for you.
★★★★★ 5/5
GoogleRating only, no written review.
Katy · 16 September 2023
Agent replied · 25 October 2024
Thank you so much Katy for the 5-star review! It was a pleasure to sell your home and find you your new home too ☺️
★★★★★ 4/5
GoogleRating only, no written review.
S · 13 June 2023
Agent replied · 25 October 2024
Thank you so much for your 5-star review - that means an awful lot to us.
Best wishes from Carl and the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
