Reeds Rains Derby reviews

★★★★★ 1/5

Trustpilot

AVOID REED RAINS- DISRESPECTFUL AND RUDE

The lady called Cheryl at the Coventry Branch is disrespectful and rude. Inspite of me emailing the company regarding the cancellation to view a property, I was bitterly told off on the 2nd of Jan and threatened to be removed from Reed Rains Database by her. I did tell her that I had emailed the company on the night of the 24th Dec that I wouldnt view the property. If I had the email id or contact number of the owner I would have done it but I ATLEAST emailed the company for cancellation and apologised. Cheryl however did not like it obviously as she has probably never cancelled any appointment in the pandemic 2020 year and paid no heed to my apologetic email either. Got a call from her today which was revengeful for not viewing the property and threatened to remove me from the data base. I did think of calling and speaking to her but this is not worth my time in the NEW YEAR. Is this really the way to attract potential buyers???Edit: Mr Neil Price: I am not Cheryl. I was sincerely hoping you atleast read the review and addressed me correctly! She is the person who called me and spoke to me in a very rude manner on the 2nd of Jan and is based in your Coventry office I did apologise and did send an email. It is not the matter of life and death if I couldnt attend the viewing due to personal reasons but I still tried to inform your office. I was on annual leave as well but still picked up office emails during the holiday season and was aniticipating some one from your office to do the same. I understand your client was upset but that doesnt mean just because i did not attend the viewing, Cheryl had the authority to speak to me in that tone. I am surprised that you dont train your staff with basic manners and feel free to have a go at any one. Seriouly poor service.

Customer · 9 January 2021

★★★★★ 1/5

Trustpilot

Fully managed service-I let my property…

Fully managed service-I let my property with Reeds Rains just over 12 months ago, I have since had nothing but issues with them, they never respond to emails, when you do call to speak to someone they are rude towards you, to the point where I received an email from a manager apologising for their member of staff behaviour, then they give you incorrect costly information, they are happy to pay themselves but not the landlord. I would avoid using these at all costs.I would like to add that I have had to escalate my complaint and still I am receiving any responses from this company. Please do not use them to manage your rental property.

Jessica · 31 March 2023

★★★★★ 5/5

Trustpilot

Outstanding Customer Service …

I cannot fault the excellent service that I received from the staff at the Holmes Chapel branch of Reed Rains, especially Tallulah-Mae.Although in the end I did not actually use their branch to purchase a property, their help and advice on a number of occasions was not only very professional but delivered unconditionally. I could highly recommend them as not only being ethical but very friendly and sincere in their approach to customer service.

Jackie · 17 February 2022

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I requested Reeds Rains, Middlesbrough to sell my house. Andy came to view the house and explained the different options. I chose to go down the auction route.I'm so glad I did. I asked him to recommend a solicitor. He did and said they would contact me shortly, which they did.The whole process of selling the house was painless and Carol kept me informed and updated throughout.The house was actually sold before even going to auction and within 28 days so the whole transaction was completed before Christmas.The service was completely painless and utterly professional.I have used Reeds Rains in the past to manage a letting property I owned, so I had no reservations about using them again.

David · 3 January 2021

★★★★★ 5/5

Trustpilot

Very welcoming and understanding staff

I was given brilliant service by Reeds Rains when I went into their St Helens branch looking for a place to rent. One of the staff there Ellie made me feel very welcome and helped me out massively. Ellie was very patient and accommodating to my situation, spared no detail when explaining the processes necessary for a first time renter. Would highly recommend this estate agent to anyone who needs to start renting a property

Jason · 13 December 2021

★★★★★ 5/5

Trustpilot

All the staff are very helpful

All the staff are very helpful, friendly, knowledgeable and nothing seems a bother to them.. They make sure you understand everything before leaving the estate agents.

Linda · 24 June 2026

★★★★★ 1/5

Trustpilot

Rude, pushy & unprofessional

It’s difficult to know where to start as almost each interaction with the Chester branch was disappointing and stressful. My partner and I bought our first home through Reeds Rains and both vowed never to use them again. The branch manager Nina is either super friendly or extremely abrupt, before you can explain why you are calling she barks “what can I do for you”. Customer service training certainly wouldn’t go amiss. We had a survey carried out and it was recommended that we carry out further investigations to determine whether there was asbestos in the artex ceilings. Nina dismissed the surveyor’s comments, saying she’d never heard anything like it and suggested we find a new surveyor!We paid for a separate asbestos survey and hey presto, they found asbestos in the artex ceilings and in the garage. Nina told us that as we’d only tested 2 rooms, there was no evidence that there was asbestos in all the ceilings (even though each ceiling has identical artex design). We later discovered that after slating our surveyor, Nina is now passing him a lot of work.We put our offer in on the house in January and naturally due to lockdown, nothing happened for several months. The house needed so much work that we had to arrange for tradespeople to enter the property in order to assess the work required and provide a quote.We managed to secure a local builder who agreed to visit the house. He was given assurance by Reeds Rains that they would be at the office at 9am the following day to hand over the keys. The next day at 9.15am, the builder rang me to say he arrived at Reeds Rains office but it was closed. The builder said he was too busy to rearrange so I had to find another builder. That wasn’t easy as every man and his dog were renovating their houses during lockdown. After complete radio silence for months (& no apology for leaving our builder stranded), when we were trying to arrange an exchange date (which happened to be the beginning of August), we were inundated with telephone calls. I had one very unpleasant call just before I attended a funeral, demanding to know why we had put the date back one week. I was told that “the sellers wouldn’t be happy”. The rudeness and aggressive manner of the agent was quite shocking to say the least.Our solicitor also told me that they’d been phoning him constantly and were rude and demanding. We both came to the conclusion that Reeds Rains wanted the sale to go through in order for them to meet their month end targets.Our experience should have been exciting and happy, but it was stressful and at times, rather upsetting. Sadly I would not recommend this estate agent (my review concerns Chester branch, other branches may have friendlier staff who don’t harass people).

Joanne · 26 November 2020

★★★★★ 1/5

Trustpilot

Never rent from ReedsRains!

Never rent from ReedsRains!Their fragmented departments make it impossible at times to get any fluidity to responses. Constantly late in terms of dealing with return of payments, they often mis-calculating amounts and show a complete lack of empathy with any issues raised. Their Hub is particularly bad at customer service and I feel they are only out to get as much money out of you as possible. They prefer you to over pay then claim reimbursement, however getting the money back is an absolute nightmare. At branch level they complete dismiss responsibility and tell you to contact the faceless Hub if you have issues. Both these elements of the business do not seem to be well coordinated at all. Maintenance issues are not dealt with promptly.They often shun responsibility and you end up chasing your tail trying to get an answer. Horrible company with terrible morals!I would honestly never take a house rented by them under any circumstance again.

Dr · 30 October 2020

★★★★★ 1/5

Trustpilot

Reeds Rains Wrexham

Reeds Rains Wrexham. If I could give zero stars here I would. Currently renting a property via this Agent and are treated with a complete lack of courtesy and in fact disdain. Correspondence is completely un-professional , abrupt and to be frank rude.Reeds Rains, the rent gets paid on time every month, the property is kept in superb condition, by us, and has been cleaned (it was filthy) and improved by us, your second class citizen customer.Maybe some staff training could improve this but I would simply avoid if possible.

Ken · 16 October 2020

★★★★★ 5/5

Trustpilot

Stunning sales service

When you entrust your house sale to Estate agents it’s usually a nervous , stressful time . With the Congleton branch of outstanding professional women the service is second to none . The gentleman in branch not the same level of service ......Every woman within the business I’ve spoken to throughout my unusual property, have guided me from start to finish ....Katie is my main point of contact and I can recommend Her as the perfect agent , without her by house would not have had the footfall re viewings ....

Customer · 14 October 2020

★★★★★ 1/5

Trustpilot

To determine our home's value for sale

To determine our home's value for sale, I completed a Zoopla form that forwarded our information to several local estate agents for valuation. Reeds Rains Cheadle branch contacted me by phone and gathered personal details and property information during a seven-minute call. They scheduled an appointment a few days later. However, I received a subsequent call indicating they could only value the property if it was listed immediately.In summary, they collected all necessary information but failed to achieve the primary objective, resulting in a waste of time and unprofessional behaviour on their part.

K · 2 March 2023

★★★★★ 5/5

Trustpilot

Great team, personal yet professional

The team at the Stockton branch are just fantastic. Handled my sale professionally and efficiently, always keeping me up to date with the process. Andrea in particular was always helpful and friendly when giving me updates and happy to gently push the other side when necessary. Highly recommended.

Peter · 23 December 2025

★★★★★ 1/5

Trustpilot

Reeds Rains - horrible experience and they will cheat you!

I dealt with Macclesfield branch as a landlord. They will be very nice to you and get you sign a contract with vague contract. They will make sure they don’t tell you important information. In my case I wanted to end fully managed contract as a landlord after tenancy agreement was ended and they asked me to pay full months rent as an exit fee. They have this clause in contract that you do have to pay exit fee but the whole contract is written as if it all applies for tenure of tenancy agreement, and that’s where they will cheat you!!! I had to pay money to come out of contract since property ombudsman is useless and takes month to reply. My advice is to make sure you ask them to write down very clearly about any exit clause but rather not use them because they cheat you through their terms

Adnan · 14 September 2020

★★★★★ 5/5

Trustpilot

Great Service

Reeds Rains have been amazing so far. I have dealt with Mark and Nicole so far both who are very friendly. The process has been super quick, my house went up for sale on their website on the Friday and an offer accepted on the Saturday. Just waiting for the legal side of things to happen now so fingers crossed for no issues!

Siena · 23 March 2023

★★★★★ 5/5

Trustpilot

Excellent

Excellent - no fuss professional advice and service from RR ..if I had more property to sell they’d be my first choice! ..highly recommended

Mr · 1 July 2026

★★★★★ 1/5

Trustpilot

I am a Landlord

I am a Landlord. I am in the UK Armed Forces and I spend @ 66% of each year overseas. Unfortunately I was overseas when my flat became vacant in January 2019. I contacted Reeds Rains in Didsbury Manchester to collect the keys and assume Marketing & Management for any Letting; Greg Snow of Reeds rains, assumed this role. Unfortunately, now it's August 2020 and Eon Electricity are threatening me with County Court Action due to outstanding Electricity Bills. I've Let and Managed Property since 1999; it's very easy. Unfortunately, Greg moved in a new tenant and stupidly only took a single electric meter reading. There are 2 meters due to there being Economy 10 Heating and you cannot mistake them becasue they are next to each other in the hallway at the entrance to the flat, in a cupboard levelled at waist height. Also, his management of the tenancy was appalling. It usually took @ 3 days for him to reply to my communications, if at all and the tennant had the same issues. Reeds Rains office staff in Didsbury were jolly and pleasant on the telephone but in general, were all young and transient office staff, whom were very ill informed on most matters and although willing to help, they were unable to. I've decided that Not having Reeds Rains Manage my property is much easier.....stress!

Kevin · 14 August 2020

★★★★★ 1/5

Trustpilot

I am a Landlord

I am a Landlord. I am in the UK Armed Forces and I spend @ 66% of each year overseas. Unfortunately I was overseas when my flat became vacant in January 2019. I contacted Reeds Rains in Didsbury Manchester to collect the keys and assume Marketing & Management for any Letting; Greg Snow of Reeds rains, assumed this role. Unfortunately, now it's August 2020 and Eon Electricity are threatening me with County Court Action due to outstanding Electricity Bills. I've Let and Managed Property since 1999; it's very easy. Unfortunately, Greg moved in a new tenant and stupidly only took a single electric meter reading. There are 2 meters due to there being Economy 10 Heating and you cannot mistake them becasue they are next to each other in the hallway at the entrance to the flat, in a cupboard levelled at waist height. Also, his management of the tenancy was appalling. It usually took @ 3 days for him to reply to my communications, if at all and the tennant had the same issues. Reeds Rains office staff in Didsbury were jolly and pleasant on the telephone but in general, were all young and transient office staff, whom were very ill informed on most matters and although willing to help, they were unable to. I've decided that Not having Reeds Rains Manage my property is much easier.....stress!

Kev'O · 14 August 2020

★★★★★ 2/5

Trustpilot

Slow, misrepresentative and poor attitude

I’m in the process of trying to rent a flat through this company and the level of service hasn’t been great. The listing for a studio shows a 1-bed and gives a studio rent; the virtual tour is the same. I’ve asked repeatedly for an application form and they’re dragging their heels with providing this to me. I love the property and I want to move there as soon as I can but the way the company has acted so far is seriously making me want to look elsewhere. The attitudes of the letting negotiators and agents are also really poor considering I’m eligible, eager and highly interested.

Mo · 7 February 2023

★★★★★ 5/5

Trustpilot

Maria at Reeds Rains Rothwell

Maria has been brilliant in dealing with the sale of our property. In fact, she was the one who found us another purchaser when the first buyers pulled out. She has kept us regularly informed, chased everyone up repeatedly and has been helpful and cheery throughout. She obviously loves her job and it shows in the service she provides, so a huge THANK YOU Maria, and if you’re ever in Scarbados …

Wendy · 22 February 2022

★★★★★ 5/5

Trustpilot

selling during Covid…

I cannot speak highly enough about the excellent treatment I was given by Reeds Rains Evesham branch. Jeremy and Jack were so helpful during the whole experience, not only during this covid time but I also lost my partner and was left on my own. They helped me so much even before they reopened the office and sold my property to the first viewers and got me the full asking price. Wow how was that. All done in about five weeks. Moving in two weeks. Could not ask for more. Well done Evesham!

Carol · 15 June 2020

★★★★★ 1/5

Trustpilot

Left in the dark by Nicola Baines.

I know all estate agents are rubbish but appalling performance from Reeds Rains.We put an offer in on our first home in April, after getting accepted less than a day late we were over the moon.We were put in touch with a lady called Nicola Baines. She was handling the sale and at first she seemed to be on the ball and quick to help. So we thought...Now the issues we had were endless. The sale took 8 months to complete and was a roller coaster of emotions along the way.With my partner heavily pregnant and us itching to get moved in. I found myself doing all the chasing for updates and getting non to little response from Nicola. The issue at hand was the vendor of our first home was struggling to receive paperwork from her solicitors regarding searches.We were asking Nicola to chase up the solicitors to make the sale move. This went on for months. Enquiry after enquiry and little to no interest from Nicola.Eventually around June time I kept trying to contact Nicola and was getting no response. Completely ignored. As I was already doing the estate agents job for them chasing up and sending information off I completely forgot about Nicola.With my partner then giving birth in August we found ourselves living out of a small bedroom in a 2 bed end terraced with a new born baby and my partners Mother, step father and sister. 6 people in a 2 bed house.I was getting very angry and tired of the let down after letdown of this sale and the estate agents not even interested in it going through. After contemplating pulling out I decided to email the Director of Reeds Rains and copy Nicola in explaining my frustration and disgust from such an appealing company...I was then in receipt of a missed phone call. When I rang back it was a lady from Reeds Rains apologising on behalf of Reeds'.Then she proceeded to inform me that Nicola had gone on sick then left the company. Abandoning all sales leaving one member of staff to pick all the properties up and work them one by one. Angela (lady who took over) i completely sympathise with and she did her best to get the sale over the line.The reason for my disgust is the fact that it went 2 months without an agent and Reeds' couldn't even be bothered to let me know she had dropped us and left.I appreciate that the sales were being directed to another member of staff but we should have been at least briefly informed that this was happening...I was absolutely disgusted. I was also told that this behaviour is not new from Nicola and she wasn't that great of an agent.The question i still have in my head despite being in the house 4 months and settled happily is why did all this take 2 months to be informed of. I had to chase for updates myself. If I didn't then how much longer would we have been in the dark. 3 maybe 4 months? I'm confident Reeds' would have been more than happy to keep us at the back of the queue.Absolutely abysmal operations from Reeds Rains. Poor management and terrible staff.I sincerely hope than Nicola Baines new employer is aware of how she treat us and I hope this leaves a mark on her career. As a manager myself why wasn't Reeds supporting her or looking into her lack of work as a staff member.She is supposedly living on the same estate as us as she told us at the start. I'd love to ask in person why she left us in the dark. Absolutely disgraceful behaviour and despite the issue being resolved. Its the fact that they left the buyer to do all the work. Causing peak stress during an already stressful time.Ironically we had to pay up front £100 for a credit check on ourselves before the property even got took off the market.I'd like the £100 back personally and suggest next time Reeds you should check your staff's work ethics before checking the buyers credit score. Which has nothing to do with the estate agent anyway. This should be handled by the solicitor.AVOID AVOID AVOID.

Anonymousperson · 17 December 2024

★★★★★ 5/5

Trustpilot

Reeds Raina - Rothwell -Maria Hammi

This is a review for Maria Hammill from Rothwell (Leeds) branch of Reeds Rains . Maria was very professional from the very beginning . Providing clarity and advice on all the aspects of our buying process . Very nice , friendly and experienced person.I would highly recommended Maria & Reeds Rains . Very professional attitude and fast response. We ‘ve moved to our new house in 9 weeks. That explains it all.

Aggie · 14 February 2022

★★★★★ 5/5

Trustpilot

Matt at Reeds Rains Portishead was so…

Matt at Reeds Rains Portishead was so supportive throughout our purchase which was a long, drawn out process. He was aware of how stressful the whole situation was for me and his thoughtfulness and kindness will not be forgotten. Thank you Matt x

MS · 21 June 2024

★★★★★ 5/5

Trustpilot

At a difficult time of…

At a difficult time of year..December...and the ongoing economic problems RR have sent a continuous flow of viewers to my property. They have been in touch constantly and always there for advice

Chris · 27 April 2026