Hall & Benson Allestree reviews in Derby

★★★★★ 5/5

Google

Hayley was amazing very helped answered all question I asked thank you

Baby · 26 October 2023

★★★★★ 5/5

Google

Hayley was really helpful with me moving in. Thank you so much!

Jack · 26 October 2023

★★★★★ 5/5

Google

Hayley was amazing! Great communication, constant updates, smooth letting process ☺️👍 …

Toby · 26 October 2023

★★★★★ 5/5

Google

Having decided to sell my home and move into rented accommodation Hayley has proven to be exceedingly helpful through the filing cabinet full of forms to complete the transaction. It is an absolute spiders webb of strands going from one piece of documention to the next which a layman such as I would have admitted defeat and bought a caravan. Thanks to all at Hall &, Benson. Superb and patient hrlp throighout.

David · 26 October 2022

★★★★★ 5/5

Google

Very friendly and lovely staff, thank you Hayley, Jessica and Declan

Athena · 26 October 2023

★★★★★ 1/5

Google

Derby estate agent not professional nor helpful!

Azza · 4 November 2024

★★★★★ 1/5

Google

Received a phone call on the day of a viewing to be told that there are 2 people viewing before us and if they put an offer in then our viewing would be cancelled on the spot. I advised we are travelling over an hour to view the property and we cannot justify doing that if there's a chance we may not even get to see it. The agent was rude and didn't accommodate us whatsoever. She advised this is industry standard.. Yet we have viewed 8 properties so far and have not encountered such poor service. Will avoid all properties from this agent going forward as they clearly believe they will get a tenant regardless of service. That ethos will only last while the market is strong, I'm sure it'll come to bite them when the market slows. Thanks for making life even more difficult for public servants during this already hard time!

Jay · 12 December 2020

★★★★★ 1/5

Google

Received a phone call on the day of a viewing to be told that there are 2 people viewing before us and if they put an offer in then our viewing would be cancelled on the spot. I advised we are travelling over an hour to view the property and we cannot justify doing that if there's a chance we may not even get to see it. The agent was rude and didn't accommodate us whatsoever. She advised this is industry standard.. Yet we have viewed 8 properties so far and have not encountered such poor service. Will avoid all properties from this agent going forward as they clearly believe they will get a tenant regardless of service. That ethos will only last while the market is strong, I'm sure it'll come to bite them when the market slows. Thanks for making life even more difficult for public servants during this already hard time!

Jay · 26 October 2020

★★★★★ 1/5

Google

I have made a deliberate effort to leave this review because I have been extremely disappointed with the service we received from Hall & Benson letting. We were tenants for 18 months and it was made clear to us that as tenants we were not the priority for this agency. My first and major complaint is that we were informed of a price increase in our rental agreement only weeks before it was due to renew. With such a short time frame we felt trapped into agreeing to the increase because we would be unable to move. I also have many emails that don't receive replies and multiple times I have called the office, been told someone will call me back and that has not happened. When vacating the property our deposit is essentially held to ransom over any deduction issues. Every time we queried a deduction the staff would tell us that if we don't agree we have to go through the 'arduous process of mediation' and it would take months before we got the deposit back. We fought on principle but many people will not be in the position to fight because they need their deposit back. I am so disappointed in the scare tactics used. On the subject of queries over deposit, it is clear the agency act to get keep the landlord happy and do not fight your corner if the landlord is unreasonable. Throughout our whole tenancy, we have been given misinformation. We were given the wrong move in date, inspections have not occurred when scheduled but occurred days after and when we vacated the property the misinformation must have been willful it was so bad. I know that tenants do not have a lot of choice when it comes to letting agents because it is the property that seems important but I would not recommend this agency to anybody. I am so disappointed and I wish we had never let with them.NegativeResponsiveness, Professionalism

Nicola · 26 October 2020

★★★★★ 4/5

Google

Paula was brilliant helping me get everything in sorted to move into my new place. Highly recommended.. Thankyou!

Justin · 26 October 2022

★★★★★ 5/5

Google

Amazing people nothing but helpful and got us moved in with in 10 days of viewing to rent . Amazing

Beckie · 2 May 2025

★★★★★ 5/5

Google

First class service from the start, great guidance regarding the Mortgage Advice Bureau. Very helpful and reassuring with every aspect. Helen was very friendly and professional. Thanks Guys.

Craig · 26 October 2020

★★★★★ 5/5

Google

Hi. We had the chance to rent a house with Hayley's help. She is amazing, understanding and friendly. Her smile, always, helped me to overcome the stressful moments in our process of moving in. Thank you very much for your help and I hope we'll have the chance to meet again

Circiu · 26 October 2023

★★★★★ 5/5

Google

I've been with Hall and Benson for years and they are all really friendly, helpful and nothing is too much trouble for them, this goes for everyone in the office I have spoken to, Rob, Dan, Charlotte and Anjali! I can't rate them highly enough when I need anything resolving!

Kelly · 26 October 2023

★★★★★ 5/5

Google

hayley and Paula were very helpful throughout the process of us securing our tenancy

Marie · 26 October 2022

★★★★★ 5/5

Google

Very Professionally dealt with by Hayley. Extremely efficient. 7 days to move in from application.

Ryan · 30 November 2023

★★★★★ 5/5

Google

Great service from Hayley, was a quick and helpful service to find me a new home

Lewis · 26 October 2023

★★★★★ 5/5

Google

My mortgage advisor Kirsty ford was absolutely incredible, she went above and beyond what she needed to do to push my re mortgage through for me as it was a complicated case. She kept in contact with me throughout and I can honestly not recommend her enough. Thank you for all your hard work it will never be forgotten.

Rachel · 26 October 2022

★★★★★ 1/5

Google

Hall & Benson or should I say Hall & corruption, working alongside rouge landlords! Moving into a property nearly fryed to death from a faulty fridge, nevermind the huge cracks in the ceiling, sitting down eating my dinner had half a ceiling and chips for tea! I could go on forever, avoid like the plague.

Kieran · 26 October 2022

★★★★★ 5/5

Google

My experience with Hall and Benson of house searching was made very smooth, Declan Adams assisted me during the whole process from the viewing till i got my keys. He responded quickly to my emails incase i had any questions. Thank you

Wambui · 26 October 2023

★★★★★ 5/5

Google

Best agent's you can find in Derby, fast and friendly trusted service , After dealing with many other agent's I have found hall and Benson is the best . I don't think the other estates are anywhere near the Hall & Benson Thanks to everyone one who have sported us from start to finish

Orhan · 26 October 2022

★★★★★ 5/5

Google

Katie 10/10 really helpful thought the whole process, I would recommend her and the company.

Michael · 9 February 2025

★★★★★ 5/5

Google

We had Kirsty as our mortgage advisor and we couldn't have been happier! As first time buyers there was a lot we didn't know but we could always rely on her to help through the process and now we are in our house, we can't thank her enough!

Kiana · 26 October 2022

★★★★★ 1/5

Google

The agency was horrible they took our holding deposit then the landlord changed his mind and the agency would not give back the holding deposit and made fun of my disabled mother.

Sageten15 · 26 October 2023