Avant Homes Midlands Derby reviews

★★★★★ 1/5

Trustpilot

Horrendous sales experience, beautiful house

This review is based purely on the sales staff & appalling service given. The quality of the house is great & the builders on site are fantastic but I’m just furious now by the catalogue of errors made by Lynn & her team. In January after a complaint I raised it was agreed I would have double slatted fencing around my garden but when I moved in it’s only been done single slatted to one side & not done at all at the other, looks an absolute sight for sore eyes. I was also told I could no longer have an integrated microwave because they changed supplier & agreed to extend my decking to the width of the house as compensation. Unfortunately, they only extended it to one side & are now backtracking on what they agreed. It looks ridiculous & I’m so disappointed. Dealing with these sales women has honestly just been a horrible experience from start to finish & despite the house being beautiful, I would really think twice about ever dealing with Avant again. I shouldn’t be in tears 3 days after moving in because the staff no longer care now that they have your money. They just continually make what should be a pleasant experience stressful & they are completely underhanded.

Miss · 24 May 2021

★★★★★ 5/5

Trustpilot

Customer Service Team Andy Jones

We had Andy Jones out to fix some snagging issues. He was really helpful and resolved all issues we had efficiently. He cleaned up after the job was completed and he was a pleasure to have in the house. Really friendly and is an asset to the customer care team.

Danielle · 22 April 2024

★★★★★ 5/5

Trustpilot

Went one of your sight

Went one of your sight, On furlong park I meet James on Sunday 16th May 2021, about buying property and he's given me all the details about the process and he's arranging for mortgage advisor, then booked for me Thursday 20th May to filling the welcome pack from, on Thursday I meet Kelly, I tell her I was booking for flot 117 property but I changed to different one, so she phone to mortgage advisor and tell them about my change then she book me in for next day 21st May 2021, today I meet again James and we went out for all the papers work and he's explain about the property internal and external work. Both are very nice, I have a good customer experience with James and Kelly, I hope I see them again thanks for Avent homes.

Sugirthavany · 21 May 2021

★★★★★ 1/5

Trustpilot

AVOID! Terrible finish and terrible after sales service

Terrible aftercare re snagging. Pay over 300k for a home, the decoration is terrible, patches of plaster everywhere, kitchen tap has been broken for months, kitchen doors basically falling apart. Been here nearly 18 months and arguing with them about finishing the strip down the side of the house which has just been completely left. You have to basically beg them to come out and look at shrinkage and settlement, there are cracks all over the place and it's taken months for them to say they will come out to inspect at the end of July. Would definitely steer clear and go with another builder or buy an older house and do any work required yourself as that's pretty much what we are having to do with a 'new build'

M · 18 May 2021

★★★★★ 2/5

Trustpilot

Stay away!!!

Most important thing. Never complete customer survey, before ends of warranty. I’m so happy that I haven’t. Avant refused to fix my front garden, it looks disgusting, because membrane under the decorative stones haven’t been put correctly. There are lots of places where membrane haven’t been put at all. This is answer I received from avant “ Thank you for your response, as mentioned due to the area not being maintained and weeded this will cause excessive holes and rips. We will action nothing further on this I’m afraid” didn’t know that weeds can make that around 10ish square meters of membrane will complete disappear. Moreover about 7 months ago I reported about other issues, which still hasn’t been fixed. I have contacted my lawyer.

Mateusz · 18 May 2021

★★★★★ 5/5

Trustpilot

Radford’s Meadow

We have yet to pick up the keys for our new home but we’re looking forward to it.Jessie and Clare have both been great and have guided us through the process really well, always happy to answer any queries no matter how small and they have kept us updated every step of the way.

MRSSUEMCCARTHY · 29 January 2024

★★★★★ 1/5

Trustpilot

Terrible after-sales experience

We bough our home at Avant’s Damstead Park development two years ago. The initial experience of purchasing was fantastic, lovely sales staff and very helpful. Their recommended mortgage advisors were great, but the solicitors they recommended not so much.At first sight the house looks lovely, but then came the snags, which I agree is is a normal part of construction, the problem is that their customer care team aren’t the greatest.Among other things, we pointed out that the turf was extremely bumpy, Avant’s site manager told us that they would do whatever it took to put it right. We have so far had nothing but aggravation with this, to no avail as we’ve been fobbed off on countless occasions.We raised a formal complaint, after hitting a brick wall with their site & customer care team. In my eyes there should have been an independent inspection by an Avant person which never happened, they sat in an office and decided it wasn’t worth their time. We called NHBC and Avant didn’t even bother to turn up to the meeting.Many of our neighbours have had their grass completely replaced, but our property is somehow one of the few on the estate (with exactly the same issue) that is different. Our feeling towards Avant is that we have been discriminated against for being younger first time buyers.In addition to the above the brick work on our garage is shockingly bad; massive cracks in plaster around the stairs and many other little bits that have just made for a very negative experience.

D · 15 May 2021

★★★★★ 1/5

Trustpilot

Avant & Sensitive Information

We bought our Avant home in September and initially we were really pleased with the sales process etc but we have since found out that Avant Legal had shared my personal details including my name, email address, telephone number, national insurance number, date of birth, bank account sort code, account number, account name and bank details to the onward buyer of my old home which we part exchanged. Avants response was that this happened due to the team working from home and it was a human error. I would expect a business dealing with such sensitive information to have some kind of quality assurance protocols in place. They’ve not even taken the time to apologise over the phone, just an email trying to also shift the blame elsewhere and ‘it is, what it is’ approach with absolutely no regard for the fact my bank account and personal details have been shared and could well be in the wrong hands.

Bethany · 15 May 2021

★★★★★ 2/5

Trustpilot

Almost bought the house

We have been trying to buy a house at Avant, Woodyard Park, initially there was a lot of information provided but as soon as we sorted out our finances with Evolve (the company they use) some of the information regarding the price of the house changed (not sure if correct information was relayed to us as the house was not listed online yet but was in development plan), since we spent a lot of time sorting out all the details etc. and were almost about to buy the property it was a bit saddening for us. I have raised an issue with them hoping that this gets resolved soon.

S · 14 May 2021

★★★★★ 5/5

Trustpilot

First time buyers

Me and my partner have recently bought our first home together and we are thrilled with the work by Avant, we haven't moved in just yet but upon the look around of the completed house it looks great! We noticed one small hole which they have assured us will be fixed before we move in. The building was delayed for a few months but these things happen and they kept us up to date with time frames.

Miss · 28 November 2021

★★★★★ 5/5

Trustpilot

Review of Avant home purchase

My wife and I recently bought an Avant home. Jo has been absolutely fantastic all the way through the buying process and kept us regularly informed of the build process outlining how things were going. Avant were also great and paid the excess LBTT we would have had to pay since we moved in April and the Scottish Government did not freeze LBTT like the rest of the Uk. The company have been really responsive to a couple of small snagging issues we have had and have fixed things that immediately. I should add that these issues have all been very minor such as a very small leak under the sink which was fixed by an out of hours plumber. We highly recommend Avant and thank Jo for all her support.

Jonathan · 8 May 2021

★★★★★ 5/5

Trustpilot

Avant new home out standing finish …

We would like to share our moving experience to Cygnet Park development first of all it has been a very pleasant experience because of the quality and of finish on our home we had a couple of very small things which were rectified as soon as we mentioned them within a week Mel Chris and Jason have all been fantastic and happy to answers any questions we have put to them they are all very friendly and very well organised and Customer service have been great with all there follow up calls making sure everything is going well with us we can’t praise them all enough. Well Done Avant👍

Mike · 7 May 2021

★★★★★ 5/5

Trustpilot

Exceeding expectations

I initially spoke with Lucie Flewitt​ (Regional Sales Advisor Nottingham) to arrange a viewing in Market Harborough & have since reserved a property at the site with her. The experience I’ve had thus far has been absolutely amazing! Lucie has always been so polite, friendly & efficient; she certainly knows what’s she’s taking about & has really gone above & beyond to help meet my requirements & arrange the perfect package for me! I’m a first time buyer & hadn’t even considered buying a new build so after I reserved a plot, I found myself feeling equally excited & apprehensive. I’m very grateful however, as Lucie has really taken the time to patiently answer my many many questions & left me feeling at ease… & now very excited at what’s to come!

Ash · 5 May 2021

★★★★★ 5/5

Trustpilot

Just moved into Highstonehall and have…

Just moved into Highstonehall and have nothing but praise for Sandra, Andy ,( site manager) and Ryan (site manager )Our entry date was delayed , which was a bit frustrating, but now that we are in , that is all forgottenI would advise that in future, whether the news is good or bad that they keep the client up to date with what is happening....Sandra in particular has been absolutely brilliant, she deserves a medal and a pay riseLastly to Margaret McKay in the Stirling office who was extremely helpful , a big thank you

Elizabeth · 4 May 2021

★★★★★ 5/5

Trustpilot

Carnethy Heights - A class above

Having had reservations about buying a new build and reading a lot of scare stories on here, this only added to our anxiety. From start to finish, Jo from a sales point of view and Shaun from a site manager point of view have been fantastic. We felt Jo’s advice and service throughout the sales journey has been second to none - empathetic and always willing to help. And since moving in, that service has continued with Jo but we are now liaising with Shaun more and he is just as accommodating. If Avant read this review - please ensure Jo and her team are made aware of our gratitude for their efforts Yes there are snags here and there, nothing major and contractors are always available to sort. Reading some of these reviews, I’m really glad I don’t take every action of others to heart and feel everyone is out to get me!!!So thank you to Jo and her team - it’s made a huge move for me and my young, growing family so so easy. And we have a great quality house on the back of it!

Kevin · 2 May 2021

★★★★★ 3/5

Trustpilot

Depends on representative, inconsistent.

On Waverley development the Avant homes representative was helpful and friendly, on the other one (Owlthorpe) it was the opposite. Representative seemed only interested in getting us out the door asap, based on "all information is online", to the point we found it becoming rather rude. Might have been just a bad day, we all have those, but still it left me with a bad aftertaste.

Florian · 8 March 2023

★★★★★ 5/5

Trustpilot

Excellent purchase experience

Excellent purchase experience, Shomala!I just bought a new build property from Avant Homes - Purbeck Village, and the Sale Manager (Shomala) clearly explained all details and provided all information which I concerned and required. Moreover, she also coordinated with her colleagues to help me to complete the necessary purchasing process which definitely out of her duties! Overall I have a very good experience in buying a property from Avant Homes, and especially thanks for Shomala’s patience and help!

Simon · 10 September 2021

★★★★★ 1/5

Trustpilot

'Live differently' - we'd rather not...

If you want to purchase a new home that has a shockingly low quality of finish then Avant Homes are perfect, otherwise avoid at all costs!We moved into our home a year ago and have been very patient throughout this time but our new home still doesn't show the quality that Avant claim to build into their new homes. We are constantly being let down by them and their contractors by not showing up or when they do, the jobs are left half done and never completed or need done again because of the poor workmanship. The communication is continually poor from Avant with me having to liaise directly with kitchen and window contractors for example. Chasing Avant homes for outstanding issues to be fixed has turned into a part time job for me!When we decided to purchase an Avant Home we were sold on the quality of the show homes and also the marketing claims that your are 'Good' 'Better' & 'Different'. Disappointingly we don't feel that we could use these words to describe our new home in a positive way. Even after raising formal complaints we have a long list of outstanding issues and the communication is still pretty non existent. It's disheartening to see new neighbours move into homes on site and have contractors attend their homes and we are left waiting time and time again. Being treated with absolute contempt is utterly disgusting and not what I'd expect from a company who have been paid hundreds of thousands of pounds for an inadequate product.Stop lying or using covid as an excuse and fix our house to the standard we expected and deserve.Martin CayrnePlot 53, Highstonehall

Martin · 19 April 2021

★★★★★ 1/5

Trustpilot

I bought a new house from Avant

I bought a new house from Avant. this is the worst thing I did in my life. customer support is 100% waste and worst. No one solved my single snag in 2 years.Please don't by house from Avant homes at all. this is worst builders I had ever seen in my life.

Seethaiah · 4 March 2024

★★★★★ 5/5

Trustpilot

Excellent sales and customer care

As first time buyers, the experience was daunting at first. Our sales advisor, Rebecca, couldn't have been more helpful, & enthusiastic about our journey. We had a lot of queries, questions and concerns throughout the process and always felt we were being looked after personally by the team. We had regular contact with Rebecca from reservation to moving in and beyond, which helped settle any questions or issues we had quickly. Since moving in, Sean, the site manager and his team have worked hard to ensure our satisfaction by responding to snagging lists and enquiries about the house promptly and with a friendly manner. Despite some snagging issues, the customer care has been excellent and I would definitely recommend buying with Avant to anyone. We are so happy with our beautiful house.

Julie · 15 April 2021

★★★★★ 5/5

Trustpilot

Excellent customer experience from…

Excellent customer experience from visiting, viewing, reservation of property, progress review of build, even had pictures of the build taken for us. Efficient staff, nothing too much for them to sort. This continued into after sales experience too. Immediate attention and fixing of the expected snags even during the pandemic. Would highly recommend the whole team. From sales team to site manager approach. Really grate full to Rob and Jo from sales, Dean and Dave from the site and Andy for after sales as well, you have all been efficient, effective, friendly. Thank you! We highly recommend Avant homes.

Alice · 13 April 2021

★★★★★ 1/5

Trustpilot

Cant get a move in date out of Avant…

Cant get a move in date out of Avant homes....reserved in January 21 and told April a few times only to be told mid to end May today. Still no actual date given....scaffolding’s down from the plot...it’s 209 at Greenhall village. This is ontop of being told the sales price was x then they increased it by £5k. Obviously told them I would pull out the deal unless they dropped it to the original quoted price. In all not happy and feel they are being chancers here.Went through the 4 stage complaint procedure on their website...ignored by stage 1, 3 and 4...the person that responded at stage 2 blamed something that happened a month before I reserved the house.Utter chancers!

Kevin · 12 April 2021

★★★★★ 1/5

Trustpilot

Worse customer service I have ever dealt with

Avant quite frankly don't deserve 1 star.Drove 50 minutes for a viewing of a show home appointment for no one to be there. Waited an hour as Avant agreed to get someone out but no one arrived in that time frame. I returned to view again at a later date I was told which plots were available. Then told the plots were no longer available for around 2 years. 1st complaint raised. Any how managed to reserve the Lorton style house, again very poor communication from Avant, the appointments were rushed and a lack of information provided at the appointments. Unanswered emails. Patronising sales rep. 2nd complaint raised.The house sale was £210,995. The house next door also a Lorton, exact same house and same amount of land had been reduced to £209,995. Thought very little. It was then reduced again to £204,995. I asked if my house could be matched. I was told no. I asked for flooring. I was told no. I asked if I could purchase next door instead. So Avant increased the price of next door again because of the complaint I'd raised. I wanted to pull out of the sale due to the difficulties I had dealt with and the lack of understanding they had for the situation, they didn't offer a conversation as to why I was pulling from the sale? Didn't offer a meeting just rang to discuss my refund for the reservation of the plot. Plot reservation is £500 and can be fully refunded but they were only willing to give 50% back as I was the one cancelling the contract. I have recieved no documentation detailing only 50% will be reimbursed so had to fight for my full refund. Curiosity got the better of me and I went on to Avants webpage the same day I requested to pull from the sale and they again reduced next door back down to £204,995 and offered to pay legal fees. Avant wasn't loyal towards the customer they already had. Avant were obstructive in allowing myself to get the best deal with them and would rather loose a sale of £210,995 than provide a bit of carpets to keep me happy.I understand they are a business and they need to make their money. But they can't do it without customers. Words fail me. I would strongly advise revisiting a customer service skills workshop to prevent further home buyers being exposed to this.

Kim · 9 April 2021

★★★★★ 1/5

Trustpilot

Plot 33 Carnethy Heights

Plot 33 Carnethy HeightsLove the design of the house but the quality of the house on the day we moved in was absolutely shocking!First thing, as soon as the front door was opened the flooring was bumpy throughout the downstairs!! Avant were aware of this before we moved in! Numerous windows were scratched! The dishwasher was dented!The back garden is like a peat bog and after 4 weeks it’s no better!!! The front door doesn’t lock properly. The issue is this isn’t confined to just us as other people on the development have had exactly the same issues!Come on Avant, if there is a common issue/fault don’t keep doing it, get it rectified for the next house to be built!I feel you are using COVID as an excuse for quality to slip knowing you can’t get tradesmen in to sort things out!

Andrew · 3 April 2021