Avant Homes Midlands Derby reviews

★★★★★ 4/5

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The overall experience of a first time buyer…

The experience of buying a home for first time buyers is usually stressful but with Avant home it was simplified for the beginning were you could get supported with all options of buying a home. We really appreciate Clare Firby for her efforts as we were first time buyers and had plenty of doubts which were simplified and assured at all the time.Clare ensure that the broker, solicitors and ourselves were singing from the same hymn sheet.We were supported through out the steps of journey to home buying making choices and upgrades etc.Although there was an appointment at sales office which was miscommunicated but was resolved in few minutes. We also appreciate Olivia and Janet who were in sales office for house buying journey appointment and for being around during the property demonstration.

Sarath · 9 March 2021

★★★★★ 1/5

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Just spoken to Avant Homes Customer…

Just spoken to Avant Homes Customer Service Manager for Yorkshire. OMG, what an attitude and rude person. She has the attitude of “ We are Avant Homes and we will do what we like “! Would suggest the company invest some money in retraining this rude person and explain the meaning of Customer Service and how to be polite instead of conceited.

Stuart · 21 June 2023

★★★★★ 5/5

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Living my best life #HappyHome🏡🏡❤️❤️

As we most know getting a mortgage it can be stressful. But working with Avant home, it has been fantastic from day one right throughout They understood my needs and worked around me helping to get the best suitable home for me and my family i’m super grateful I can’t put in words. In city fields there are so many options but I’m glad I chose Avant Homes. I would like to say a Massive thank you to the Avant sales team helping me to choose the dream home I wanted & Clare Firby​ mortgage Coordinator she was A-amazing she used to put my mind at ease when I was getting worried about things & and keeping me posted with the Weekly update Throughout and also now I’ve moved in The site supervisors/managers one of them is called Luke they are helping me to settle in. I would highly highly recommend anyone who is thinking of buying a house to come to Avant home you won’t be disappointed. I always joke to my friends now I saying to them I’m living my best life thank you Avant home keep up the good work 🙏🏾🙏🏾❤️❤️🏡🏡🏡

Kelly · 5 March 2021

★★★★★ 5/5

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Cotton Yard Brailsford

Cotton Yard BrailsfordFor the last few weeks I have been liaising with various members of the Cotton Yard team to progress with the purchase of my dream home. From my initial meeting with Sandra, and ongoing communications with Louise and Claire I was finally in a position to reserve my plot with Patricia! With such a big purchase I wanted to be sure I was choosing the right home for us, and with the support from Steve the site manager I was able to don my hard hat, high viz and steel toe caps to fully confirm that I was doing the right thing! What a home! Completed my reservation meeting today with Louise who again has been so helpful and supportive with decisions and information about my new home so far it’s been a pleasant and exciting journey - hopefully the remainder of the journey continues to be as positive as it has been to now.

JN · 4 March 2021

★★★★★ 4/5

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Overall experience for a first time buyer

Overall especially for first time buyers I would definitely recommend Avant. They offer a very good package which for people with little experience of buying a house really helps. The reason I have rated them 4 stars and not 5 is we had to constantly be the ones to contact them at every stage. The solicitors they recommend and the mortgage advisor are both good but you definitely feel they are working for Avant rather than you. Saying that I would still recommend as the house we bought, the level of finish and the site management is very high. Can they improve, yes but overall we received a brilliant home and good service.

Jon · 28 February 2021

★★★★★ 4/5

Trustpilot

Helpful and understanding sales pitch

Have recently been to the city fields site at Wakefield to secure a plot on a separate site that is not yet up and running. Met with James who was really helpful, not pushy in anyway and worked with us to get the best deal we could. We have bought from other big chain builders before with extremely pushy sales staff and often made to feel uncomfortable. Only the early stages of the process, so hopefully the quality service will continue throughout but will ensure we are liaising with James only during the purchase, would really recommend him.

Mark · 9 February 2021

★★★★★ 5/5

Trustpilot

Outstanding quality, the Best new builds by far

This is our second new build and by far the best experience we've had, there were glitches along our journey but Avant C/service and sales team always put our best interest first and made sure we were always happy. The build quality and additional extras and optional extras are what make avant stand out from other competitors by a long way. We have built up a great relationship with everyone involved in the process and even after moving in everyone strives to resolve any issues. As soon as they can.We have got to know all the builders and they are all really friendly and always have time to listen and answer any questions you may have. We would highly recommend anyone to buy an Avant home, they are outstanding in every way.This is now our forever home. We are so happy NOW, but if we do decide to move in the future it will definately be into an Avant home. The Avant moto is "Dare to be different" and they are exactly that, go for it and buy one you definately will not be disspaointed.Happy house move Steve, Julie and Keara xx

Stephen · 4 February 2021

★★★★★ 5/5

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Buying our first home

Buying our first home is such an overwhelming process but after speaking to Vicki Phelps she really helped us and answered any questions we had. Really looking forward to going through the process and having Vicki there really helps.

Caroline · 7 October 2024

★★★★★ 5/5

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Amazing customer service

Angela is amazing! She has went above and beyond to help us out and I can’t thank her enough. We are extremely grateful.

Chloe · 27 July 2022

★★★★★ 5/5

Trustpilot

Buy from Avant!

Taken me long enough to get around to this! I genuinely cannot fault Avant at all! They are great. When i first bought the house back in September 2019 they made it possible, they gave me what I wanted and needed for my part exchange and just made the process simple and easy.I had previously bought from a rival new home builder and was badly burnt and let down, so because of how I was previously treat I gave Avant the short sharp shrift and they still helped out.I have had minor teething issues with my home, as we all do and can expect, but the CS team at Avant and the guys on site at broadmeadows have just fixed them for me.Buying a home is the biggest purchase of anyone's life, and the last house builder made me feel like I had made a mistake, but Avant have made this experience pleasurable and I thank you!

Gareth · 1 February 2021

★★★★★ 1/5

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Greenhill Village

Greenhill Village, High Blantyre.. just moved in 12 months ago and so many issues. Dishwasher faulty and constantly leaking from the start despite 2 visits now. Freezer completely broken.. seal is goosed. 80% of door handles don't work properly .. nothing has been rectified despite se really complaints to management. Extremely unhappy with avant homes. For the price terrible quality and awful customer service. By far the worst new build house I've ever experienced. Avant are shocking

Dale · 10 September 2021

★★★★★ 5/5

Trustpilot

Amazing!

Fantastic service from the moment I reserved the property through to moving in. Even though I have now moved in, Avant have contacted me every so often to check everything is ok with the property and ask if I have any issues. When moving into a new build, there will always be snagging issues but to date there has only been 2-3 extremely minor things not even worth mentioning and all of which were resolved extremely fast by Avant. My new home is amazing!

Luke · 29 January 2021

★★★★★ 1/5

Trustpilot

Awful! Highstonehall

Awful!! - HighstonehallIf there was an option for 0 stars it would get it. I will award the one star to the sales team. Our buying experience was amazing, great team locally to take you through the journey. Sandra in sales was amazing a real credit to the team! Thats where it stops. Our house at first looked great and what you get in spec is amazing (although you do pay for it) it quickly went down hill. Even before we moved in there was snagging issues identified during our demo day, promised to be fixed and it wasn't. The painting looked like it was done by a toddler,we had bulging walls, damaged floors, no turf, unfinished walls and ceilings. It honestly was a mess, had a few new builds and I was devestated when we moved in. Called customer service team which is the worst I have ever dealt with. They never respond, refuse to help and the turn around of staff is astonishing. They defend and argue constantly. The further up you go the worse it is. We have an ongoing claim with nhbc and have an outstanding complaint and snagging list for over a year. Still unresolved and the MD Andy I think has forgot his password to log into his emails. Complained to sobnany people - directors and ceo, again very absent. They just don't care. Do not be fooled by this company, they are awfull!! We have taken the decision to get some remedial work done ourselves as they are litterally unresponsive. Also dont believe their NHBC score - we were asked to complete our survey at 5 stars at the promise of getting our issues fixed - they got 5 stars we got nothing. Terrible quality and terrible service. Happy to share photos with people if they want to see the real finish!

Jon · 22 January 2021

★★★★★ 5/5

Trustpilot

Great service

Had a great buying experience from start to finish kept informed along the way of the progress at Cadley Village. Hilary,Aaron and Ralph have been great since moving in dealing with any issues we had and sorting the snagging out ASAP. Would recommend to others.

Justin · 25 June 2024

★★★★★ 1/5

Trustpilot

Should be an option for no stars…

If there was an option for no stars then that’s what would have been chosen. Buy one of these new homes at your peril. We have purchased many new houses over the years and just when we thought you couldn’t get any worse than TaylorWimpy we purchased an Avant property. We purchased an Oakham and over 20 months on we still got issues. The product they sell is great but in reality the poor substandard workmanship and finish is shocking. We had some major issues - we currently got two open cases with NHBC and one on going claim with the ombudsman against Avant. The after sales/customer service is the very worse we have ever experienced and we are constantly being shunned and ignored. We have not been able to settle in this house and are looking to sell in the very near future, probably at a loss, but we cannot call this home cos it’s been so traumatic. Let this be a stern warning to any prospective buyer!

Jon · 14 January 2021

★★★★★ 2/5

Trustpilot

Please clear up the site

Still waiting for return of painters to do ceiling of downstairs. Front door is worse since avant man came to fix.our drive and the pavements a road is dangerous for not only young people but for the elder and also dogs and animals as there is glass all over the paths.PLEASE PLEASE PLEASE clear up as we paid good money and we’re told it would be done April, May June July

Terence · 16 July 2022

★★★★★ 4/5

Trustpilot

Overall experience

Overall experience from choosing a plot to moving in was very good, as with all new houses there was a bit of snagging and a few things ongoing but nothing major at all. The girls in the office have been very quick to respond and get everything sorted out.

Mrs · 2 October 2020

★★★★★ 4/5

Trustpilot

Revised review

Due to the Customer Services Manager, Mr Mallon, his professionalism, extremely civil and courteous manner I have removed my previous harsh review. We will continue to work with the Customer Services Manager Mr Mallon and very efficient and professional Customer Service Assistant Lindsay towards a solution/resolution on all fronts.

Lit'l · 28 September 2020

★★★★★ 1/5

Trustpilot

Horrible builders

Horrible builders, not responsive just sending bulk emails to everyone saying how busy they are and understaffed. Snagging still not been completed nearly 1,5years after we've moved in as they are focusing on building new homes fast and to low quality. Sales people lie and hide ant changes to specs, it's one of the worst companies I've ever dealt with! WOULD NOT EVER RECOMMEND THEM...

Miss · 23 February 2023

★★★★★ 1/5

Trustpilot

Absolutely dire after sales service.

Absolutely dire after sales service.Despite a huge number of attempts by us to get snagging sorted, here we are 18 months later with the same empty promises of progress.The houses themselves are great, minus the snagging issues.The whole experience of the customer services and site teams is dreadful. Whatever we are promised is never delivered. Expecting tradesmen to turn up but they never do on time. The customer services team never take any responsibility and you are lucky to get any sort of contact back. It usually takes around 6 or 7 calls I. To them before you’ll hear back.As customers, we have been extremely patient and given the benefit of doubt on endless occasions. But our faith in Avant is zero, whatever you are promised, it just won’t happen.They can’t even get the basics right. A quick update call, nope. A tradesman turning up on time, nope. Wouldnt recommend Avant to anyone looking for a new home. Style over substance.

Stuart · 15 December 2020

★★★★★ 1/5

Trustpilot

Avant = shocking customer service

Customer service from Avant is very poor and this has been the case since moving into our house. We have been in our home for almost four years now and I think that it is abundantly clear that Avant are quick to wash their hands as soon as they have your money. It took ages to get snagging issues sorted out. One of the keys issues being that the kitchen worktop was perishing, where it sits above the dishwasher. Avant did eventually agree to replace the worktop and we are now faced with exactly the same issue for the second time. Avant’s answer - sorry, you are beyond your two year warranty. Nothing to do with us!Add this to a leak that is occurring somewhere between ground floor ceiling and first floor which is casing a growing damp patch on our living room ceiling. Avant’s answer - nothing to do with us. Less than four years in our house, two major issues and shocking customer service from the Avant team. Make the wise choice and buy from another builder!

Scott · 8 December 2020

★★★★★ 5/5

Trustpilot

A great final product

Laura at Princess Point, what a great Sales advisor.!!!!You picked up the pieces from where others left and proved yourself, very friendly, welcoming and professional, you represent Avant to greater levels, you made the whole process very easy for us new in the game to keep up. Thank you very much for your support.Avant as a reputable organisation must remove the offer to the Military personnel on their website. I didn't get the offer as stated... Its not straight forward as I was told despite Laura and Jeanette contacting the sales team at the head office, I was told the house (Thirston) had a discounted offer already which wasn't explained to me and I was told I wasn't entitled .. To be very honest I went to Avant partly because of the Military discount as well as the quality of the project.Surely Avant can do better....

Mr · 3 December 2020

★★★★★ 5/5

Trustpilot

So happy to be in our beautiful new…

So happy to be in our beautiful new home. Even with COVID-19 making day to day lives almost a nightmare, moving into our new home during lockdown has helped cushion the blow. The Avant Team have helped us every step of the way, from chosing our plot, to the little extras of our door handles. The development we live on is very easy on the eye, great designs and houses built to a high standard, with only very little to add to our snagging list. We had an issue with our front door, it was not locking easily, after the house had settled. We contacted the Customer Service Team and reported the issue and the joiner was out within a couple of days and rectified the problem.The Site Team have always been very helpful and friendly and offered advice and assistance, where needed. Thank you Avant Homes for making our dream home a reality.

Jeanette · 26 November 2020

★★★★★ 5/5

Trustpilot

Vanburgh Gate, ChesterLeStreet, Bought our home 5 months ago at…

Bought our home 5 months ago at Vanburgh Gate, Chester Le Street.Good Customer Services team, Excellent sales manager and very helpful Julie, Michelle Site Customer services Head, very good and listened to our concerns and helped alot. Very helpful customer services team and try to help with problems that you’d expect from a new building.

Fahd · 15 November 2023