Avant Homes Midlands Derby reviews

★★★★★ 1/5

Trustpilot

Avoid! Terrible experience

Avoid! They promise the 2 years warranty of customer service to our showroom. Before the completion date, they didn’t fix all snags but they told us again we can call the customer service to fix it after we move in. We got the black and white email to prove that. But after we moved in, they just no show. Call the customer service centre, they just keep saying we don’t have this 2 years warranty, and keep saying we are misunderstanding. Also, the Regional New Home Coordinator just disappear and don’t reply any calls or emails any more. Before that I called her to confirm my 2 year warranty again and she keeps saying we got this. But after this call, she just disappeared. I ask her colleagues to call me. They say they are different departments, they can’t do that. They just avoid responsibility. We can’t found them. We make the complaint, but useless, they just keep saying this is showroom, no warranty included. It’s totally different from the sales team and the new home coordinator told us before. What a big company, but doing this, it’s really unacceptable. This is cheating. Don’t believe them, just avoid!!!! Be careful.They also didn’t give us the door plaque. It’s over 6 months, we just keep ask them many many times, they just keep saying will give the estimate delivery date to us as soon as possible. It’s really ridiculous. After so long, they can’t even give me an estimated date.

YY · 29 October 2021

★★★★★ 1/5

Trustpilot

5 times avant has been out to fix a…

5 times avant has been out to fix a crack on my bathroom ceiling and 5 times the crack reappears after a few weeks!! Every engineer slates the last engineer for his work and promises they will do it correctly. Today avant have refused to do anything further for us after the site manager being a no show AGAIN!! Zero customer service and zero care for the money people put into buying their homes. Never again will I buy another avant home.

Amy · 26 October 2021

★★★★★ 1/5

Trustpilot

I purchased a house from Avant nearly 4…

I purchased a house from Avant nearly 4 years ago and we are still awaiting repairs to be finished, and getting ignored by customer services. The sales lady was great, promised the world, as they do to sell a house. As soon as we signed the papers problems started, they were nearly a year behind schedule yet upto the week before we moved in they were still saying it would be ready on time, yet you could tell by looking at it, it was still a shell! We’d already sold and living with my mum so we were going to pull out but we were offered a different house instead, we were upset we didn’t have any of the fixtures we’d spent ages picking, but we had a house and with 3 kids, we moved in, the sewer backed into and flooded the downstairs a week after moving in, the finish was awful, plaster lumps, walls lopsided, scratched windows, electrics in the garage tripped, flat roof leaked, mains electric meter was put in the box wrong so it didn’t shut properly, we’re still waiting for this to be fixed, rain leaking into the window frames, which apparently isn’t covered, the grass died because they used no top soil, but apparently our lawnmower was blunt, the list filled 2 a4 pages. It ruined the whole experience of buying a new home, and I wouldn’t buy one again, trying to get anything done is like banging your head against a brick wall, so we ended leaving a lot of want needed doing and just focused on the big things, here’s hoping they’re fixed within the next 4 years! Save yourself the stress and buy with someone else!

Claire · 26 October 2021

★★★★★ 4/5

Trustpilot

Avant Homes - Excellent pre sale service

I very nearly bought an Avant home at Purbeck Village in Warwick. It did not finalize in the end through no fault of Avant just circumstances.Through the process i have to say they were very helpful and friendly , id find it hard to fault their efforts to accommodate what i wanted. They let themselves down a little with a mega delayed part refund of my reservation fee but got there in the end.Special shout out for Rachael Mark-Leonardt at Avant who "held my hand" all the way through. If you can find Rachel you are in good hands.

Carlos · 25 October 2021

★★★★★ 5/5

Trustpilot

Joanna is a gem!!

We’ve recently bought a house on the peerfields development in chilton with the help of Joanna. Shes been fantastic and couldn’t of been more helpful! She knew we were first time buyers and made sure we knew exactly how the process works, and was so patient with the many questions we had. She’s made this a very exciting experience, thank you so much!! We’re loving our home and can’t wait to make many a memory here!

Ashlee · 22 May 2022

★★★★★ 5/5

Trustpilot

Informative & pleasant experience

Our visit to Avant Homes was made very pleasant by the warm welcome of the regional sales advisor Lewis Simms who was very friendly and approachable he gave us lots of good, neccessary information clearly explained without needing to ask. The viewing of potential new homes was also explained in detail, well worth the visit & recommended.

Bernadette · 12 January 2024

★★★★★ 1/5

Trustpilot

Avant, don’t believe the hype!

We’ve been in an Avant Home for 6 years. Promised the earth by builder and Wynyard Park. Nothing delivered. Non of promised infrastructure and now builder and Wynyard Park in dispute over ownership of landscaping maintenance. The estate is a disgrace. Avant are poor finishers, it would appear that once they have sold all properties that’s it, thank you and goodbye. Would not recommend this builder!!!

Don · 26 May 2023

★★★★★ 1/5

Trustpilot

Worst Customer Service I’ve Ever Experienced

Notice many 5* reviews are those who have just moved in and/or not had any problems. Agree wholeheartedly with other negative reviews about aftersales and customer service. They lie, ignore you, and fail to treat you as a human being. Condescending, arrogant, and never any hint of an apology for their wrongdoings. Complaints process is non existent, Consumer Code for Homebuilders agreed. They’re fine until you have a problem, so if you do buy from them, bare that in mind.

Customer · 9 October 2021

★★★★★ 5/5

Trustpilot

Great experience

Everything went to plan, lots of information given and more with our appointment on Sunday , looked after by Mary

Amie · 22 March 2023

★★★★★ 2/5

Trustpilot

Very poor experience post purchase

Avant is extremely quick at rushing through the completion, which is also true for the quality of their builds. Poor finishing, from what we all assume, is apprentice-level workers and zero checks. They just ignore you to wind down your snagging period, even quoting there's no one to do the work......They need investigating. Since the takeover the standards have fallen across the board. The amount of disgruntled customers is staggering.

M · 14 January 2023

★★★★★ 1/5

Trustpilot

Terrible after sales

The after sales service is non existent, I sometimes wonder if Avant is still trading and need to look over my fence now and again to see if they are still there. 2 years later we are still chasing snagging. They don’t reply, then when they do they don’t turn up to appointments. I do not know anyone on our development that hasn’t had issues and I’m just thankful mine ain’t as bad as some of them. All they need to do is reply and fix the issues that are there and all will be good - shambolic.

Jon · 2 October 2021

★★★★★ 5/5

Trustpilot

Excited to be in my new home

I moved into my new Avant home yesterday at Berry Hill on the new phase. The experience has been brilliant and I’m really pleased with my new home. I used Evolve as my financial advisors and Fidler and Pepper to act as my solicitors. The sales team have been brilliant partially Tara the New Homes Coordinator. The whole experience has been exciting and stress free. Neil and Simon from the site team have been really helpful and have done a great job with the house. I can’t wait for more people to move in on the development. Thank you to the sales and site teams

Jack · 1 October 2021

★★★★★ 1/5

Trustpilot

A good example of bad customer service

I reserved a property in December 2020 with Avant in the Greenhall Village development. Avant continually affirmed that the date of entry for my plot would be April 2021. I had paperwork that advised June-Sept for anticipated dates, however two sales reps advised that these houses were being pushed through for April 2021. I have had numerous issues with options that I had selected for my property. One specific example would be a washer/drier that was ordered at point of reserving the property, upon getting handed my documents confirming options, I noticed that there was an error and a washing machine had been selected instead and requested the document be amended to be told it would be fine and a washer/drier would be in the property. Only to have an argument with a different member of staff the following week and for the washing machine to appear on the missives. Avant also decided that they were no longer fitting the integrated microwaves that had been agreed upon. Generally communication has been poor and I get the impression from staff they feel as though they are doing the client a favour by selling to them. At present the house I reserved still is not built, with no real completion date in sight.As a company they appear to have no thought or regard for the impact their poor organisation has on the clients, an experience that should have been exciting has been filled with nothing but dread. I would tread carefully if considering buying from Avant..

Fraser · 26 September 2021

★★★★★ 2/5

Trustpilot

I only give this company 2 stars…

I only give this company 2 stars because of Julie Oakley. She has done more in a short time than anyone else to rectify problems. Generally I agree that Avant has deteriorated as a company, it had a good reputation but my purchase was marred by lies and snagging has been met by a brick wall until Julie came along. I would advise people to avoid this company and buy elsewhere

Margaret · 24 November 2022

★★★★★ 1/5

Trustpilot

Disgraceful

DisgracefulIt’s a shame you can’t give no stars.We have been chasing repair works on our back door for months.We get no response.We receive one email for every 3 or 4 that we send and nothing gets sortedAvant have acknowledged they’re at fault but have no care or consideration for the security of our house (which is disgraceful given the 2 children that we have under 6).We have had an emergency lock smith out in the early hours of the morning but this is only a temporary fix.Avant lose interest the minute you sign the contract.Would never recommend anyone to buy from Avant.

Ricky · 7 September 2021

★★★★★ 4/5

Trustpilot

I visited Bradley point, Jessica was great.

I visited Bradley point. Main positive was Jessica, the sales lady that showed us around. On time, very helpful and friendly. Houses we viewed though were very small compared to expectations. Even in a four bedroom house the living rooms were tiny. If you swung a cat in there you’d definitely bash it on the walls. 😬

John · 30 December 2023

★★★★★ 1/5

Trustpilot

Poor customer service

Unfortunately similar experiences to most on here. Same contact initially, use our broker, so we did and that went wrong. Handed over 500 to reserve the plot. Used their recommended solicitors and they were appalling. The person who is on site to show you the house stuff is always great, but the avant sales team on the other end of the phone or email are not interested. Eventually decided against the purchase, all the hassle and lack of communication was a big red flag, no house purchase is worth this! Requested my reservation fee back minus the 100 for their work! I have rang and emailed 3 different people and even used the complaints process and I’m still waiting for my money back- the house is back up for sale on their website, it’s gone up in price. Seems their not too busy to get back to business regarding the house purchase but alas too busy to pay me my money back! Not everyone will experience this I know, but I really would think twice. A house purchase is a big deal, you need to know your in safe hands. Avant don’t care. Walk away and pay them nothing.

Nicola · 18 August 2021

★★★★★ 5/5

Trustpilot

Great customer service at Ruddington

Went to view a property in Ruddington. Patricia was fantastic! So helpful and really took the time to answer all my questions. Thank you

Nottingham · 1 October 2022

★★★★★ 1/5

Trustpilot

Lies, excuses and empty promises

Upon purchasing our Avant property the sales representative was absolutely fantastic, sold us the dream to seal the deal but unfortunately upon completion it has been quite evident up to now that what they offer and what they deliver are two entirely different things. Just to note we have had situations outstanding for approximately 18 months and have given Avant every opportunity to correct their wrong doings before publicly displaying the issues like a platform like this. However now we feel it essential to forewarn potential future Avant purchases of falling in to their lies and traps. To bullet point some initial problems:* Garage floor laid like a building site, we were told that they would rectify the matter they then were delayed to due “COVID” they then backed out and we had to fight tooth and nail across a 4 month period to have the floor relaid at a subpar standard. * The back garden during heavy rain periods gets flooded as a result of Avant creating a mound which they initially buried “illicit” materials underneath. They stated a timeframe for drainage to be complete, this has not been upheld and we are 18 months further on. * The downstairs toilet has had approximately 6 different plumbers come out all stating different things, they have cancelled on the day at least 5 times incurring cost to ourselves as you don’t get paid for not working when your self employed. With nothing but an apology and not a care. * The roof has a gaping hole due to the roof not being completed correctly and is missing a vital tile, we have made them aware and they are trying to fob us off again stating “slippages” are not covered. However as we has reiterated to them there was no tile there in the first instance. * The garage door is the incorrect size as there is a gap approx 10cm at the bottom, they sent out a garage specialist to deal with at which point the specialist stated that they have used the incorrect door and quite simply it is just to cut costs. These are just a few of the occurrences since we moved in to the brand new property and we feel it necessary for prospective future purchases of Avant homes to be fully informed. We are in hope that this will be enough for Avant to take this seriously and correct the issues we are experiencing and also in the hope others don’t have the same future errors.

Georgi · 13 August 2021

★★★★★ 1/5

Trustpilot

Babington Quarter Plot 95.

I reserved a property back in april (roughly) I was told I would receive full incentives package of all flooring, all integrated appliances, garden and fencing. The trouble was the house was too small and I needed the bigger house. I was told I HAD to pass affordability with Evolve solutions and only them before I could reserve a house. They would not pass me for the bigger house. Zoe from Avant was amazing she was ringing me trying to help. Saying if I was to swap to the bigger house I’d still get all the incentives. I said I couldn’t pass affordability as I could only use Evolve and the house I had originally reserved wouldn’t be big enough. Zoe told me that should I change my mind and come back I’d get the incentives. Roll on a couple of months another house comes up. The bigger one yet £5k at least more than the others. I rang up to speak to them again. They passed me which was great however they messed up AGAIN and passed me with a lender I know won’t lend to me. I told them I’d go elsewhere and I was told well I’ll have to tell Avant you can’t afford it. This is not the case as I had an AIP from mortgage adviser bureau. I complained to avant and they said I should have had a choice and they don’t conditional sell ( that’s not the way it was portrayed hence losing the other house) so I told Avant about the incentives to which I was told no. Zoe had moved elsewhere and they now have a no incentive policy. I have requested this policy and have yet to see it. The house from prior is still not built but 3 months later they won’t honour their word. They won’t budge on incentives, still won’t show me this policy. I lost out of a cheaper home with a bigger garden and full incentives due to conditional selling with avant/evolve. Being told I had to use evolve and that MAB was new to them as evolve was messing up. This is a lie as MAB is an approved service for affordability to reserve.Had I been given this option prior I wouldn’t have lost the other plot.I asked for negotiation on price I was told no. They’re quick to pressure you into reserving then pull back on anything offered prior. I am gutted about this and I am considering pulling out … I have asked someone to call me about this.. surprise surprise they have not.

Holly · 6 August 2021

★★★★★ 1/5

Trustpilot

Can't book a viewing

We've been trying to arrange viewing a property in the Woodyark Park developement in Nottingham for 3 weeks and no one is interested at all. We've filled out forms, rang the office to chase 3/4 times, all they say is someone will be in touch, but they never are. If this is a reflection of the service we'd get if we did purchase from them I'd be seriously concerned! Even stranger is that they are reducing the prices of these properties most probably due to lack of interest.Someone in senior management at Avant Homes needs to investigate this!

Adam · 4 August 2021

★★★★★ 1/5

Trustpilot

Terrible

Earlier this year I put in a request to view one of their properties at the Peerfields development DL17, via their website. It took about two weeks for someone to call me. The lady who eventually called me couldn’t have been more rude. Firstly she started by asking if I was a local (clearly due to my southern accent). I’ve lived in the area for years after marrying my husband who is local. I’ve no idea why she felt this was an acceptable question or how it was relevant. She then told me I couldn’t view the house without speaking to their mortgage advisor. I explained I had a large deposit and had seen a mortgage broker and could provide my agreement in principle or broker details. This wasn’t good enough- if I didn’t see their broker then I can’t view the house. I reluctantly agreed and then never heard anything again. Decided to forget Avant and buy elsewhere and am now settled in my lovely non avant home. I have no idea how they sell houses with this approach.

LC · 28 July 2021

★★★★★ 1/5

Trustpilot

Extremely shoddy work

The front of our house, the grass never grew despite watering it from the moment we moved in. It was all brown and straw like. After months of chasing Avant they finally came out to look at it and said the reason it had gone like it had was because the chemicals they sprayed on the bricks had got onto the grass and killed it. So in fact admitting it was Avants fault the grass didn’t grow. On Friday they sent someone out to “replace” the grass with new. The results were; I watched from the window the Gardner attempt to dig into the soil with no such luck. I thought at one point he was going to break the shovel he tried that hard. In the end they just laid “new” turf around the edges on top of the rock hard soil and marked the job as done. They told me it would need watering every day otherwise the grass won’t grow. Now I’m no Alan Titchmarsh but the state of the turf they laid down looks even worse than before. It’s brown, straw like, breaks off in your hand the moment you touch it, pretty much dead. How do Avant get away with expecting the job is made new when it fact it looks 10 times worse. It’s horrendous. I wish I could attach the photos for you all to see.

Ami · 25 July 2021

★★★★★ 5/5

Trustpilot

What a wonderful sales executive Olivia…

What a wonderful sales executive Olivia is, extremely knowledgeable about the product, really impressed with her customer attention and focus.

P.R · 13 February 2023