Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolute cowboys builders!
I don’t think I can even fully put into words how terrible Avant homes are. We bought a house Greenhall village plot 212 April 2021. We have had nothing but problems since the day we moved in. We have had barely any our snagging fixed. They gave us old rusty windows who this is even possible in a new build I do not know. Never seen a sink so badly scratched, kitchen drawer broke, all kitchen cupboards misaligned. Plumbing issues in all each of the toilets. Need to flush twice always. Drainage sounds like thunder. Ticking in en-suite told they would need to rip up tiles to fix it then never came back. Every floor is squeaky. We did have someone come fix the creak in the stairs and he said they had been build wrong. My mental health is deteriorating as I now genuinely fear for the structure of the rest of my house. Door bell doesn’t work. Struggled to open windows. WC flooded.The list is endless and new problems keep arising. Externally our back path was never completed we actually ended up paying someone to come pave it ourselves as the builders have now packed up and left the site. Site manager is incompetent we complained about him and Avant sent him to resolve our complaint. He told us none of our issues were able to get fixed as they didn’t any contractors to do it. We have complained to every contact in Avant we could find yet no response. When we do get hold of someone they just fob us off saying they have the list someone willbe in touch. I just don’t understand how they can get away with this. So many people in our estate all have the same issues it’s a disgrace how the site manager etc has overseen these homes been built to this standard.
Hayley · 6 February 2022
Agent replied · 10 June 2024
Hello HayleyThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could send us an email with as much detail as possible including:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can send this to support@avanthomes.co.uk and your comments will be directed to the appropriate department.Kind regards,Avant Homes
★★★★★ 5/5
TrustpilotThank you Avant Homes!!!
The whole process of buying my new home with Avant has been brilliant and I cannot recommend them highly enough. I was in touch with members of the sales team before they'd even started to build The Melton. I explained that I had a very poorly son and I knew that there was a house and plot that would be perfect for him. From that point onwards they supported me through the process of buying and moving into said house. Everyone I spoke to was kind, sensitive and patient. I believe they went above and beyond throughout. Since moving in, the after sales team and the building team working on the development have been most helpful. They even rebuilt a brick column that I reversed the car into on the same day!!I would absolutely, definitely, 100% recommend buying a new house from Avant. Everyone involved helped to make my new house a home... so thank you Avant Homes.
Sally · 4 February 2022
Agent replied · 10 June 2024
Hello SallyThank you for leaving a fantastic review for Avant Homes. It's always a pleasure to hear from happy customers and we're glad we could help.If you need anything further, feel free to get back in touch with the Avant team. You can find the details of your local Regional office here > https://www.avanthomes.co.uk/regional-officesKind regards,Avant Homes
★★★★★ 5/5
TrustpilotThis is our second Avant home in 4…
This is our second Avant home in 4 years and we deliberately went for them as a builder because of the quality of build and the excellent customer service we received first time. We have not been disappointed in any way. From reservation through to completion and the usual problems of house sales along the way, the sales team were brilliant. Once we were in, the site staff have been fantastic and friendly and highly aware that while we are still on a building site, we are also in our new home. Additionally, the customer service team and the follow up to the buying and moving process have been great. Yes we have had some snagging issues but they have been dealt with in a professional manner and to a high standard. Very happy with all aspects of Avant.
Anne · 4 February 2022
Agent replied · 10 June 2024
Hello AnneThank you so much for your amazing review. We're really proud of our products and service and it's wonderful to hear from happy customers.If you need anything further, feel free to get back in touch with the Avant team. You can find the details of your local Regional office here > https://www.avanthomes.co.uk/regional-officesKind regards,Avant Homes
★★★★★ 1/5
TrustpilotHorrific from start to finish
Horrific from start to finish. No communication within the company or with us, their customers. Terrible brickwork. Date of completion moved multiple times due to their incompetence and lack of communication with site. Had to reselect flooring 2 weeks before we move in. Unanswered calls, unanswered emails, managers that are incapable of calling or emailing when they say they will after promising the world to us when we complained the first time. The most hectic and stressful experience we’ve been through with any ‘company’ (if you can even call them that). No idea how they’re still up and running with the way they work. Wouldn’t recommend to my worst enemy. Avoid at ALL COSTS.
Morgan · 25 January 2022
Agent replied · 10 June 2024
Hello MorganThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 5/5
TrustpilotTop class service
We have bought 3 new build homes over the past 8 years. Avante Homes have to be the best without fail. Everything that we have noted on our minor snagging list has or is in the process of getting dealt with. Very efficient service from the whole team especially John.
Garreth · 10 July 2023
★★★★★ 1/5
TrustpilotOh dear
Oh dear avant homes . Where do I start ? Maybe from our first visit to the show home in Mansfield where we were told by the sales rep whilst she was eating her salad and (maybe selling the houses but still not sure🤔) that if we could all win the lottery we could afford an avant home 😳. It got better. Many unreturned phone calls. Valuations on our house that showed we could afford to buy our dream house and erm …. nothing. Not quite sure what to think. Anyway have since got a house with a very professional company that actually return your calls and treat you like a valued customer.
Heather · 10 January 2022
Agent replied · 10 June 2024
Hello HeatherI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And the date you visited usYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 5/5
TrustpilotAvant Honeyman Park
Absolutely lovely customer service! Jacqueline is amazing, she is caring, smart, fun and friendly. Loved how she helped with the smallest details to make our home special. Very pleased with choosing Avant services.
Ilze · 14 July 2024
★★★★★ 5/5
TrustpilotVisited site office today at…
Visited site office today at Micklefield to discuss Sherburn site. We were warmly greeted by Sarah. We felt valued and supported, Sarah was professional and helpful and gave us all the information needed to progress forward. Thankyou Sarah
Joanne · 11 April 2024
★★★★★ 5/5
TrustpilotGreat house buying experience
Recently purchased a house on the Waterside Quarter development ar Chesterfield. Really pleased with the house and after sales service has been excellent. Reported a number of minor snagging faults and the team have always responded really quickly and resolved the issues. Always happy to advise on stuff too. Special mention to Janice on the customer services team and Mark, the deputy site manager . Thank you
Gary · 24 June 2021
★★★★★ 5/5
TrustpilotAbbie was extremely personable and…
Abbie was extremely personable and thoroughly professional and went through everything in detail.Answered all our questions, no matter how simple or complicated they were, with the utmost patience and understanding. Made sure that we understood everything.
Debra · 17 May 2024
★★★★★ 5/5
TrustpilotHad great service from Louise and…
Had great service from Louise and Natalie( Avant Homes ) . So helpful ..so friendly . Supported our house purchase journey from start to finish . Buying a house is never easy and can be stressful… however you know you can pick up that phone or go to the Avant office and you get greeted with the warmest welcome and they work to resolve any issues or concerns you have . Any house snags were listed in no time and within days they were being resolved … great service and the workmen so so friendly .I even lost my new house keys on move in day .. Louise and Natalie calmed the situation and even waited after their going home time until the keys were found. So grateful for these lovely people . First class …. Thankyou 😊💕
Santosh · 26 July 2024
★★★★★ 5/5
TrustpilotJacqueline has been extreme helpful and…
Jacqueline has been extreme helpful and supportive during the purchase of our new home. She has been fantastic during negotiations and very knowledgeable on updates and information, answering all queries efficiently and effectively. Really enjoyed the process and we thank her for her fantastic customer service.
DAVID · 9 October 2023
★★★★★ 5/5
TrustpilotMonkswood
Our opinion on New Builds has certainly changed! Recently we have purchased and moved in to our forever family home on the Monkswood site and from the start the team have been nothing but helpful and accommodating. As with everything in life there had been a few minor hurdles (mainly with the part exchange) but nothing that had been a deal breaker. Since moving in, Ian, Dave, Lisa and Zara have been incredible. Everything had been explained to us reagarding our new home and details left in case we needed anything. We have had a few very minor snags (mainly cosmetic) which have been recorded and dealt with efficiently whilst keeping us up to date on progress. We honestly couldn't recommend the site team or the quality of the build enough. We absolutely love our new home and can't wait to make many happy memories as a family. A big thank you to the site team for making our move as seamless and effortless as possibly, we truly are very grateful for all of the help and support.
Courtney · 18 July 2024
★★★★★ 2/5
TrustpilotAvant North East - Absolute Joke
What a nightmare Avant North East and their tradesmen are. We have used a full years holiday entitlement in 3 months waiting in for appointments to fix snagging issues. Their tradesmen turn up and look at the job and disappear never to be seen again. Then a different person comes to look at it again. If they do actually carry out any repairs they always manage to make them worse and then have to come back yet again. We asked for compensation for all of the time off that we have had to take as we now don't have enough holidays to cover child care in the school holidays but they have refused to offer us anything at all. Absolutely socking. Where they get their tradesmen from is beyond me. The must be the cheapest of the cheap.
M · 18 July 2024
★★★★★ 5/5
TrustpilotExcellent
Excellent I have just moved into an Avant homes new build. The process was amazing from start to finish. Lisa and Fiona the sales representatives have been so friendly and helpful. Bob Jarvis the site manager has gone above and beyond to help us. As with all new builds you get snagging issues. Bob has made sure most of these issues have been resolved within the first week absolutely amazing I would also like to mention Adam another site manager who has been so helpful. Avant homes you have excellent staff working for you! Can’t fault Avant homes. The houses are beautiful.
Karen · 9 July 2024
★★★★★ 5/5
TrustpilotSarah was very friendly and easy to…
Sarah was very friendly and easy to communicate with, she was also very knowledgeable in relation to the site we discussed,This confirmed I wanted to take the next steps in purchasing a new home
Ian · 1 June 2024
★★★★★ 1/5
TrustpilotDirty sales tactics
Dirty sales tactics, the house we were looking at was advertised with a 10k deposit bonus and estate agent fees paid. So we put our house on the market, got a buyer in place, then when our contract came through. "What 10k deposit bonus?". They expected us to carry on because we'd gone so far already. They wasted our time, our buyer's time, estate agent's time. Now the house is back up on their website advertised with 10k deposit bonus...
Matthew · 7 July 2024
★★★★★ 5/5
TrustpilotJulia (Portington) is just the most…
Julia (Portington) is just the most helpful person ever! Always smiley and keen to sort out any queries or difficulties as soon as possible. Very understanding of individual needs. I couldn’t wish for a better salesperson and she is always a delight to meet.
Diane · 11 September 2024
Agent replied · 23 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Julia.
★★★★★ 5/5
TrustpilotAdam, Fiona and Bob are all legends
The team at Pavilion Acres was warm and helpful.Adam, Fiona and Bob are all legends. Always ready to help. They made the whole process great.I will definitely recommend Pavilion Acres
Prince · 29 July 2024
★★★★★ 5/5
TrustpilotLewis and his team at the Greenlock…
Lewis and his team at the Greenlock Place were exceptional. From the warm welcome at the showhome opening to their genuine assistance, they made the experience memorable. Despite not making a purchase at this time, their support and property options were impressive.
Joanne · 1 December 2023
★★★★★ 5/5
TrustpilotAmazing Customer Service
I dealt with a lovely lady called Shamola who went out of her way to assist me in viewings as I was travelling from outside the UK. Even when she was on holiday she kept an eye on my itinerary to ensure everything was in place. If Shamola is anything to go by Avant Homes has one of the best customer services I have experienced.
Sarah · 16 June 2021
★★★★★ 5/5
TrustpilotLouise Fell - Jackton Development
From start and finish Louise Fell at the Jackton site was brilliant! She always responded to questions and made the buying process smooth and enjoyable from day one (being English buyers in Scotland) we was worried that things would go bad as we only saw the house once before we moved in. She did videos and took pictures at each stage of the build and even did video call with us. It’s been a week since we moved in and it feel like a great community with Louise and Site manager Alec. They really cannot do enough for us! Not all sales reps will go above and beyond but Louise certainly has.
Carla · 22 June 2024
★★★★★ 1/5
TrustpilotI would leave a 0 if I could
I would leave a 0 if I could , nothing but problems , terrible customer service , told us our issues would be rectified and still hadn’t happened , I have written so many emails to customer services and nothing is being done after 5 weeks , I am now looking into what I can do legally to get my issues sorted out , moving is a stressful time anyway but this is another level buy at your own risk if you want months of misery.
Ang · 21 June 2024
★★★★★ 5/5
TrustpilotRecently reserved a home with Avant
Recently reserved a home with Avant at Bishops Quarter - Sarah has been wonderful though out. Super informative and helpful during the entire reservation and choices process. Would highly recommend. Been stress free and smooth!
Daniel · 22 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
