Avant Homes Midlands Derby reviews

★★★★★ 5/5

Trustpilot

Great service with no issues

Reserved our house in Bradley Point in July. Peter was really helpful and answered any questions we had which was particularly helpful as first time buyers. We moved in the end of November this year. We’ve had a great experience and no real issues. Very few snagging issues, Nick the site manager was quick to get everything sorted for us.

Suzanne · 30 December 2022

★★★★★ 5/5

Trustpilot

Highly Recommend

I would highly recommend Avant homes to anyone looking for a new home. We have had a couple of small issues, nothing serious but quickly resolved by site or customer care. I would like to thank Michelle from Customer Care as she has kept us updated throughout , and even calling when passing to see if everything is still ok. Really pleased with the experience.

LW · 10 June 2022

★★★★★ 5/5

Trustpilot

Went to Copper Gardens to reserve a…

Went to Copper Gardens to reserve a plot. Andrea was fantastic with us and was very knowledgable answering any questions that we had. We were made to feel welcome and everything was explained on the next processes.

Peter · 14 July 2024

★★★★★ 5/5

Trustpilot

Caroline at Viridian Meadows sold our dream

Caroline at Viridian Meadows sold our dream, helped us configure it, and Richard built our home. From the moment we walked in, we were greeted warmly by the knowledgeable and friendly Caroline Jarvis. Caroline took the time to listen, provided expert advice, and explained the process in detail. What impressed us the most was the transparency and honesty exhibited throughout the process. She kept us informed and supported us every step of the way. Her exceptional service and dedication to customer satisfaction earned our admiration and instilled confidence in our decision.If you are looking for an exceptional new build in a delightful setting, enjoy the experience Caroline will provide as you go through your home's style & build, plot choice and design. 5*

Wayne · 28 September 2024

★★★★★ 1/5

Google

The woman working at the show room today 18/4/25 around 3pm, was extremely rude and patronising for no apparent reason. Not sure what her problem was but acting this manner to someone enquiring about homes only acts to put them off buying anything related to this place. Did not proceed to check out their homes and I would definitely not recommend this place to others.

Darwin · 20 April 2025

★★★★★ 5/5

Trustpilot

Abi was really welcoming

Abi was really welcoming. The customer service was excellent and she kept us fully informed throughout the whole sales process, answering any questions we had. We have had a really positive experience so far and the level of detail she has provided was excellent.

Shamayla · 9 February 2024

★★★★★ 5/5

Trustpilot

Fantastic!

Julia Portington is a real asset to the Avant Homes team - the experience has been lovely so far with her support and understanding throughout. I'm grateful to have her as my point of contact!

Silvia · 28 July 2024

★★★★★ 5/5

Trustpilot

Our experience with both Caroline and…

Our experience with both Caroline and Laura has been exceptional. They are both understanding, sympathetic and excellent at resolving long standing ongoing issues that should have been previously resolved. Since taking over this site they have both worked tirelessly to resolve our ongoing issues.

Hayley · 26 January 2024

★★★★★ 1/5

Trustpilot

Dodgy building company

Dodgy building company. Over 220 snagging issues not including them leaving me a whole scottish winter with no heating downstairs due to ineffective front door letting out hot air, a broken vent in kitchen window and the only radiator in the living room doesnt work its a open design, so spent winter 2021 cold, hugging blankets. Back garden no fence ajoining neighbour and had to dig down 3 feet at my expense as full of weeds and very large bolders oh and build a fence. Chip in kitchen cupboard, hob scratched, lino lifted, render outside back bedroom window still outstanding 6 months on and they absolutely wont fix the noise coming from the floor between back 2 bedrooms so if i fall through to living room be warned Avant i will sue, incredibly poor workmanship. If i could i would give them minus review. The whole estate in Blantyre have issues with their front doors and so poor has the estate been left in that Avant have now after all houses have been sold been assigned a new site manager more elusive than the last one, good luck Mick whoever you are.

Maeoh · 3 May 2022

★★★★★ 1/5

Trustpilot

Customer service what a joke

We purchased our house in September 2021 we had a few snags some were fixed relatively quickly a manager was put in charge of sorting the outstanding snags out which still haven't been done 7 months down the line when i call i just get told ive gone as far as i can sorry. This is totally unacceptable. Ive tried going further up the ladder but my emails are just not answered.I wouldnt recommend avant homes to anybody they just take your money and run. Avoid at all costs. The site is cotchett-village mickleover.

Mark · 2 May 2022

★★★★★ 5/5

Trustpilot

Great Customer Service at Avant homes

I'm happy with my plot from avant homes, the deal I got from the company was the very best compared to other options I had on sorby park I wanted a good space that would be convenient enough for a family of 4, and the site recommended by avant- team member ticked all the boxes. Speaking with the service team member Olivia helped me get exactly what I was looking for.The only reason I am giving a five star is the great service we received from her, she was patient with us, taking us through all the necessary informations and I appreciate her tenacity and willingness to answer all our questions.

Ivy · 6 September 2024

★★★★★ 1/5

Trustpilot

I DEFINITELY DO NOT RECOMMEND.

I DEFINITELY DO NOT RECOMMEND.When we bought the house, we bought it by seeing the showhouse, we couldn't have bought it otherwise, but after entering the house, we came across a completely different house, I was very disappointed. The workmanship pattern is very bad. In general, I can say that if you intend to buy a house, do a lot of research. But definitely do not choose avant home. I have read the comments here before, I said, no customer is satisfied, unfortunately it happened to me too. customer service is very bad. until they get the money, they seem very interested. It just wasn't supposed to be my dream house.

Mehmet · 29 April 2022

★★★★★ 2/5

Trustpilot

An eyesore outside our window.

We really loved our new build and had no major issues or complaints but after coming home to some ugly parking bollards immediately outside our house we are beyond disapointed. The area was to our knowledge used for water access and when we bought the house we were explicitly told we could use the area for visitors parking etc as long as we gave access when needed (due to the nature of our small road that links to the main road). Which every house that shares this part of driveway has done and nobody has ever needed access to begin with. By adding these you have firstly lowered the value of our property (ignoring the fact that the CGI image we were told would be Infront of our house is actually a wasteland and now am expected building site is to remain there?). You have also caused an issue where by there is no possible way for a vehicle to turn around, forcing a far more dangerous manoeuvre of reversing onto the main road.It really upsets me to give such a low review and all this upset could really have been avoided by simply saying "please do not park here" and we would all comply. No communication regarding them at all.

Jasmine · 28 April 2022

★★★★★ 4/5

Trustpilot

Very helpful visit

Anne was very helpful when showing us around the houses. We were not rushed and she answered all our questions. The visit was good as it allowed us to not only gauge the sizes of the houses but to see the quality of the workmanship. Very worthwhile

Bryan · 14 November 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Excellent customer service, and very helpful team. Have moved in last month. Michelle from Customer service has been very helpful in coordinating and resolving snags. She is extremely knowledgeable, professional and very helpful. Thank You Michelle for all your help and support.

M · 2 March 2024

★★★★★ 1/5

Trustpilot

Terrible Customer Service

Terrible Customer ServiceWe moved in almost 2 years ago to the Highstonehall site in Hamilton and there is still a list of outstanding snagging items at our property which no one seems to care about.When we first moved, in the site manager assured us everything would be sorted straight away. (Probably to avoid any compliants to NHBC). However, this was completely disingenuous and left us with outstanding problems with the property.Its got to the point where the customer service team just ignore your emails/calls and will not progress anything. They generally resort to sending emails to all the residents every so often to say “wait to be contacted”. Its not acceptable 2 years down the line.We have purchased 2 properties now with Avant and cannot believe the levels of incompetence even after escalating the problems. There does not appear to be an end in sight. Avoid at all costs.

Neill · 21 April 2022

★★★★★ 5/5

Trustpilot

Sales Agent had great knowledge

All I can say is what great information we received from Avant Burnopfield Heather. We didn’t have an appointment but popped in when passing. The sales agent was busy but said if we had time to hang on 10 minutes she was happy to see us. We are not buying until next year as we are getting married this year but a new build is on our wish list. We had no idea on how it all works and Heather had the patience to explain from start to finish. The knowledge she gave us was great. We now feel very confident when our time to buy comes around. The show home was beautiful as well as the development. We will be looking at Avant first next year to buy our forever home. Hope to see you soon Heather.

Barry · 11 April 2022

★★★★★ 5/5

Trustpilot

Fairway - Beautiful site, what a view

We visited fairway in Burnopfield development a few days ago, and wow! I had an appointment with Heather who honestly was first class from the moment my partner and I walked in. I actually recognised her from many years ago when we were going to buy on a different site, so Avant have clearly snapped up a solid sales person. She walked us round the show home, and demonstrated exactly how the process would go.We didn't reserve on the day but are hopefully going to in the coming weeks. We never felt pressured, pushed or that any question (and I had many) was silly. We can't wait to hopefully progress with an offer on this beautiful site.

MrsJ · 10 April 2022

★★★★★ 1/5

Trustpilot

Poor post-sales communication

We've lived in our Avant home on Barley Gate in the North East for 3 years now. Generally we like our house and the area. The last house on the estate has been finished for months now. BUT Avant's post-sale / post warranty communication is pretty appalling. Our whole neighbourhood is complaining about the roads not being finished and topped off. Avant won't commit to a timeline and are avoiding communicating with residents - just giving very poor, repeated stock answer to queries. Apparently remedial works need to be carried out and now there is a vague "sewer issue" they need to fix. Absolutely no sign of this being done and no communication about what it actually is and how long it'll take (despite repeated asks!). The roads are dangerous with broken speed bumps that have damaged cars and look plain horrible. Very disappointing. Also beware of Kingston Maintenance company (now known as Open Spaces - they changed the name to try and remove the stigma!) who Avant instructed as the company to maintain our public spaces. Very bad indeed. The worst being the Suds Pond at the estate entrance (sold to us all as a lovely nature area to welcome you to the estate). Now it's just a scrub land eyesore that no one is happy with. Awful. We've got in touch with our local councillor and MP to help, but are no further forward. If you're considering Avant beware that they're not very trustworthy. Don't believe everything you're promised or have even signed. Ho hum.Phil Littledyke Plot 167 (ps TYPICAL stock response!)

Diamondphil · 6 April 2022

★★★★★ 5/5

Trustpilot

Andy Jones from Avant

Andy Jones was attending a repair in our home. He was very professional, efficient, tidy with a very friendly manner. He did an excellent job and explained thoroughly what he had done. He is a real Ambassador for Avant.

Helen · 25 April 2024

★★★★★ 1/5

Trustpilot

Housing estate left unfinished with poor communication

Initially we had a good experience with our house purchase, but we are becoming increasingly frustrated with the unfinished site. As soon as the houses are all sold they seem to move onto the next site and abandon you completely. Our road is still unfinished. No communication from Avant about this. After multiple emails we are informed there are remedial works required, but Avant can't tell us what these are or if/when they might be sorted. The temporary road surface is not maintained well. Edit to say that since I posted this review at least the loose sharp fragments of broken speedbumps have been cleared away, not sure ifthis was done by Avant or residents sick of debris in the road. They seem to be ploughing on ahead with the building site immediately next to us with no concern for our site anymore. This has put a very negative tone onto our initially positive experience. I will not be recommending Avant to my friends or family.Update: Despite the reply from Avant below they only gave a copied and pasted standard response to my emails, completely ignoring my concerns. No actual information as usual. I replied again to highlight the questions I still have and I have been ignored for a week with no response.

Becky · 5 April 2022

★★★★★ 1/5

Trustpilot

Fraudulent change of utility supply on…

Fraudulent change of utility supply on a property they took in part exchange and sold to ourselves. Exchanged contracts on jan 22 to purchase a part exchanged property. Registered with British Gas for dual fuel supply contract and pricing set up smart meter give system etc. In mid feb received letter from BG to say sorry you are leaving us. Tried to stop erroneous switch to SP but refused as stated had contract. After hours phoning around and logging a case with energy ombudsman finally advised that Avant homes had set up a landlord account for our property on the 21st feb and switched supplier. Avant ceased to own property on the 21st Jan. Currently cannot get switched back to BG and Scottish power claim they cannot switch either as need consent from Avant. Contacted three individuals at Avant have not receiveda single call back or email reply.Lord knows what else they have tried to change/set up as well for our property. Complete incompetence and failure to even be able to speak to them. Hopefully this will review will actually prompt someone to actually look at this farce and sorted it out.@avant homes. You clearly haven’t read the above properly as this relates to a part exchanges property you bought then sold so not a development. An email was sent to your group md detailing the specifics - I expect a response this today

Erica · 1 April 2022

★★★★★ 1/5

Trustpilot

Avoid Avant

I have contacted the support email that Avant send out to contact them over however only received the same copy and paste reply that numerous other residents on the estate have received about apparent issues on the estate regarding sewers. The estate was finished some time ago with everyone now moved in and as soon as that has happened avant have upped sticks to the new estate they’re building next door. The roads are in atrocious condition with severe pot holes, damaged speed bumps and bolts used for securing the speed bumps sticking out of the ground. They say that the roads haven’t been done because of an issue with the sewers yet can’t go into any further detail about this and no sign of them getting sorted any time soon despite them flying through the houses in the Vanburgh Gate estate next door. The roads are now at a point where they are dangerous especially the speed bump at the top of my street in Barley Gate. The roads have caused damage to my car which was mentioned on the email but this was ignored in the copied and pasted reply they sent back. As soon as people have moved in the customer service vanishes and has left a sour taste in many residents mouths. First and last time I will buy an Avant home.

Jack · 25 March 2022

★★★★★ 5/5

Trustpilot

Thank you Georgia for seeing us with no…

Thank you Georgia for seeing us with no notice today. You were so knowledgeable and informative you helped us a lot. We popped in and you were so friendly and lovely you have given us somthing to think about. Take care Lindsay.

Lindsay · 18 February 2024