4/5
TrustpilotVicki has been amazing so far with our…
Vicki has been amazing so far with our Avant journey. Her communication has been excellent and we wouldn’t have proceeded with the reservation if it wasn’t for her! X
Trusted Agent profile · Derby
Avant Homes Midlands Derby reviews
★★★★★
1,740 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.6 out of 5 across 1,740 reviews on two platforms, including 28 Google reviews rated 2.7.
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Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPoor Customer Journey
I am still waiting on a refund for a cancellation that avant homes would not agree to extend for another 3 months. am not happy that it takes 28 days for this to be processed. Avant are quick to take the money to reserve the property and as quick to put the property back on the market but it takes 28 days for a refund that’s a joke. The property should not be back on the market until refund has been processed. It’s been a few weeks now and still no sign of the refund that I am entitled to and Avant have no right to keep this money. I still think Avant could of kept the property for us as if it wasn’t built then we would had to wait. The development is going to take 4/5 years so a few months to wait on 1 property which we reserved wasn’t much to ask. I also very much doubt it that when a new buyer comes along that the property with be sold and completed by March with how long solicitors are taking right now. Anyway can I please request to receive my refund that I am entitled too ASAP
Agent replied · 10 June 2024
Thank you for your review Mr ThomasPlease accept our sincere apologies for this delay in refunding your reservation fee, and any inconvenience this has caused.We have spoken to the Regional Managing Director who has committed to putting right this administrative oversight, and who has requested a fast payment via our finance team meaning the refund should be with you very soon.Again, apologies for this mistake and bringing it to our attention so we could rectify it.Kind RegardsAvant Homes
5/5
TrustpilotAvant Homes Stockton Experience
Me and my partner have recently been speaking to Vicki Phelps at Summerville Quarter and she has been great and very informative regarding our queries on a house purchase. Vicki has went above and beyond to accomodate us with our busy schedule and has been very flexible relating to viewing properties. Very knowledgeable and approachable with questions we had and able to point us in the correct direction to make the process easy and stress free.
2/5
TrustpilotAn emotional roller coaster
An emotional roller coaster, lots of false hope and no straight forward answers. Given 2 week reservation to sell our own house which obviously didn't happen. Offered part ex but then had it taken away. Not to mention money spent, mortgages applied for and approved and time wasted.The last hope was to part exchange then for them to say sorry not available on a new release when the new release had it written underneath it on their own website. Extremely upsetting and disappointing experience all round which could have been avoided.
5/5
TrustpilotLouise was a real star
Louise was a real star talking me through everything and going the extra mile to ensure I understood everything while being realistic about timelines and my expectations. I look forward to working with her to seem my new house to completion.
5/5
TrustpilotGreat Customer Service
Chloe went above and beyond. We had to attend a later appointment (due to our work commitments) just before the show house was due to close. She went above and beyond to answer all our questions and put us at ease- in addition to staying late. Very knowledgable and helpful.
5/5
TrustpilotAvant Ramsbury House
We were so impressed by the quality and space of the Ramsbury house, we have bought one, your sales representative Louise Coleman was so helpful her enthusiasm and product knowledge was second to none, Louise is a credit to the Avant brand.
5/5
TrustpilotMassive thanks to Wayne and colleague
We dealt with Wayne and colleague (so sorry I can't remember the second guy's name)At Klyper village regarding a couple of matters with my sister's house today. These guys really went above and beyond their duties to help get the problems resolved. They were friendly and professional and gave great advice regarding other matters to do with the house.Thank you so much
1/5
TrustpilotAwful customer service
Awful customer service - went to view a development today and the sales associate was incredibly rude and dismissive. Did not leave a good impression. Clearly did not want us there even though I had booked an appointment days before for Torneley Quarter. She was not at all helpful and was incredibly rushed. Would not purchase a house here, very poor service. Have not experienced someone be this rude for many years. Awful.
Agent replied · 10 June 2024
Hello CCI’m sorry that you didn’t have a superb first impression with Avant Homes. If you could provide us any further information on how we could have met your needs better we’d be happy to look into the issue. In order for the support team to investigate this issue further, please could provide us with:- Your full name- The date when you first visited us- And the name of the person you dealt with, if you can rememberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotLewis at Greenlock Place
Lewis at Greenlock Place has been so helpful. Always happy to pick up the phone, explain the process and go the extra mile in helping us to reserve a property.
1/5
TrustpilotAvant Homes Have NOT Delivered what…
Avant Homes Have NOT Delivered what they have sold/promised . Be very careful in choosing a New Avant Home on the WYNYARD Development without speaking to the residents First.The upkeep of the Development has been shocking & we are dealing with Broken promises By them constantly.
3/5
TrustpilotThe Lanes, Knaresborough, Autumn 2020
Update 9 Dec: I was deliberately a little guarded in some of my praise below, and this has now been shown to have been sensible, as I am experiencing a seemingly far less customer-supportive side of the business. I have given them the opportunity to rectify matters without delay and have not at this stage made a formal complaint, but I would not wish for anyone to rely on my earlier review comments in the interim without qualifying them in this manner. The problem relates to the snagging mentioned before. Star-rating also downgraded one level.Original review: I have recently bought and moved into a new-build, end-terrace house at The Lanes, Knaresborough, HG5. The house appears to have been built to a very high specification and is very nicely presented. The kitchen, in particular, is wonderful! The staff I have been dealing with have been generally very good-natured and helpful. There are a few snagging issues, but Avant are addressing these with me. I would probably not hesitate to recommend them.
Agent replied · 10 June 2024
Thank you for your review AnthonyWe are delighted to hear that you are happy with your new home. Rest assured the site team will progress you few snagging issues as quickly as practicably possible,Its great to hear that you would recommend us - we cant ask any more than that.Wishing you all the best over the festive period and beyondKind RegardsAvant Homes
1/5
TrustpilotNOOOOOOOPE
Looked at a house in City Fields (Wakefield) by Avant Homes and I am absolutely disgusted at the customer service I received from the two women agents working there!!No help in answering my questions or giving me advice. It felt as though they didn’t want me buying the house!They seem to judge a book by its cover and I assume because I’m young they didn’t see me as a serious buyer.Utter rudeness from start to finish, I loved the house! But couldn’t stand the agents... so I went elsewhere and bought a better house with great agents.
Agent replied · 10 June 2024
Thank you for your review Mr FoyI am sorry that your experience with us was not what you or we would hope for. To help us understand more and learn from our mistakes would you be willing to accept a phone call from our Regional Sales Director to discuss?Please can you update your review if you are open to this, as we take all negative feedback seriously.Thank youAvant Homes
5/5
TrustpilotWe have just officially reserved our…
We have just officially reserved our new home at Viridian Meadows First time buying a new home ….. What can i say Caroline in the Sales office has been amazing , we have still along way to go but she has and is already making this process a better experience , very friendly informal and so helpful in all our questions big or small . We look forward to the following few weeks ahead with her making our new journey a smooth one . Making new memories . Thank you
1/5
TrustpilotUseless information even worse customer service!
Since the re org customer service at purbeck village is shocking! I viewed the house back in October where we we’re promised the house would be ready by mid November thought fantastic be in before Christmas, we’ve then had everything go through and I try get hold avant to find out a rough estimate for completion after being told it will be November which is one of the reasons we decided to buy with avant! So I try call the number for avant no answer it then goes through to the office well who ever works there really needs an attitude check they are so rude! Considering we are buying a house from you and I’ve asked someone to call me back 3 times in a week and heard nothing which then I had to drive myself to the sales office just to speak to someone about a date for me to find out when house is ready which I then get told 3 different dates. So it started with mid November then it was 11th dec then 18th and now apparently 23rd December who wants to move into a house a day before Christmas Eve when I have taken time off work start of December to move into as apparently the house was ready in November so how I have 3 weeks off work and no house date on when the house will be ready. When speaking to avant I asked what stage the house was at and they said paint stage then went through a few more steps until carpets are put down and ready for sign off but when I said the carpets have been put down she then said oh you know more than me then oh great I’m buying a house from you but the customer knows more than the employee that works there it’s just laughable now all I want to know is when my house will be ready and not 2 days before Christmas considering avant said November!
Agent replied · 10 June 2024
Thank you for your review NicoleWe understand that our New Homes Coordination team have been speaking to you advising on the current progress on your new home. They will continue to do so, giving you as much information as possible when it is available.Unfortunately unforeseen circumstances can change dates despite the best management, but we will only deliver your home when it it completed and finished to the right standards, as I'm sure you will appreciate.We will keep talking to you and look to confirm the exact completion date as soon as that is practically possible.Thank you for your ongoing patienceAvant Homes
5/5
TrustpilotAmazing 12 out of 10
I have bought my first home with Avant and I was really nervous about the whole thing. Avant have been fabulous, they have been in contact with me weekly both before and after exchange of contracts. They have been honest about any delays and any issues were sorted out immediately. Even during both national lockdowns, we were kept fully in the loop. Avant have been great support and got excited with me when the weekly build updates were given. I did email alot about the progress as I wanted lots of information (because I was excited) and they were patient and supportive for me. Really made the whole thing so stressfree during a stressful year!
Agent replied · 10 June 2024
Wow !! 12 out of 10 !We couldn't be more pleased with your feedback Louise.Knowing that we can make our customers feel like you do is what gets us out of bed in a morning!Thank you for your kind words - they mean so much to us.Wishing you many years of happiness in your new homeAvant Homes
5/5
TrustpilotSecond Home Purchased - We Love It!!
This is the second home we have purchased through Avant Homes. Our second home is at De Rhodes Point in Chesterfield, our first was at The Edge in Clowne. We have had outstanding experiences both times using Avant Homes. From reservation to completion, we found buying with Avant Homes very easy and stress free. Our completion should have been during the first UK lockdown, in which we delayed due to our own personal circumstances, and Avant Homes were amazing to say the least! Upon completion, any issue's around snagging were resolved quickly and professionally, and all staff along our journey from sales to construction were all extremely friendly and helpful.We would highly recommend this house builder to all of our family and friends looking to purchase a new home. We did search and view all available developments in and around the Chesterfield area when we were looking to purchase this time around, but Avant Homes specification is second to non, we love our Avant House. This is our 'forever home'!
Agent replied · 10 June 2024
Thank you so much for your kind words LornaIts lovely to hear how pleased you are with the whole Avant experience, and that you have found your "Forever home"We pride ourselves on both our specification, and our Customer Service, so its great to hear that you rate both so highly!Wishing you many years of happiness in your new homeAvant Homes
2/5
TrustpilotI moved into a lorton on klypper…
I moved into a lorton on klypper village mansfield in march of this year the show home we viewed was stunning and to be honest could not be further from what we have received!! .We have had issue after issue and currently stand at 72 snags we are now in november and have had hardly anything rectified what we have had done has been very sub standard we keep getting excuses from the customer service team that quite frankly are really starting to wind me up nowWe have windows that will not shut , had hardly any water pressure for 3 months the shower broke the back garden resembles a dump ( my grandson found brick ties sticking up from the so called turf ) If you think that my house is " just a bad one " then please feel free ro walk around this estate and talk to the all the residents here Avant homes are poorly built by sub contractors that are either under paid and rushing or they are just not up to the job Walk around the show homes and admire how stunning the are but i would never never buy from these cowboys ever again
Agent replied · 10 June 2024
Thank you for your review SteveWe have spoken to our regional Customer Service team, and they have stated that due to lockdowns etc some of the works in your home that were requited have been delayed quite a while, and for that we sincerely apologise.At Avant we will never hide behind external factors as an excuse for any failings on our part, and although the delays to some extent were beyond our practical control we still apologise for the works being required in the first instance.I have been advised that the works are now planned in and are due to be completed before Christmas, and our Head of Customer Service will call you next week (annual leave at the moment) to discuss these matters with you further.Thank you so much for your ongoing understandingAvant Homes
1/5
Trustpilotmore chance of finding a pot of gold at the end of a rainbow
To buy a house firstly you need to see it and find it. We had an appointment on Sunday 15/11 at Ten Locks Park at 1pm, I put the post code in to my sat nav the post code does not exist, got over to Foxton Locks no signs called the number no reply no wonder you have so many homes not sold having to put offers on them, it wont matter if you cant find the development. Oh and no call to ask where I was or needed any help
Agent replied · 10 June 2024
Thank you for your review.Please accept our sincere apologies. With new developments its sometimes difficult for sat-navs to find the exact location, and this can also be impacted by sat nav's not always being fully updated. Our marketing team are looking at this as we speak to see if there is an alternative postcode that gets close to the development, and will update the web site accordingly.A member of our sales team will call you on this. Please accept our sincere apologies for the inconvenience caused yesterday.We will be in touch very soonKind RegardsAvant Homes
1/5
Trustpilotmiss sold, rude staff!
Miss sold specification on a old heritage type house they are building @ Radford meadow development. Was promised a great specification and in reality you end up with bare minimum. STAFF are FULL of LIES and talk down to you and patronise you when you raise issues. Head office don't care, had the nerve to phone and ask if we could complete on our sale and move into temporary accommodation as the house won't be ready in time for completion. Wish we had agreed to purchase with another developer instead.
5/5
TrustpilotWe visited today to look at a couple of…
We visited today to look at a couple of different styles of new builds. Georgie was very helpful and knowledgeable explaining in great detail about the plots and styles of houses . We came away with a lot to think about
5/5
TrustpilotHilary Cockerell at Cadley Village is…
Hilary Cockerell at Cadley Village is fantastic!She made the whole experience of buying a new home extremely easy and enjoyable!!!.Thank you for all of your hard work Hilary!!
1/5
TrustpilotAbsolutely terrible customer service
Absolutely terrible customer service , could not try and put you off this company enough.I reserved a property at the babbington quarter plot back in the beginning of aug 2020, i was so excited because i was starting to buy my first home. After the floor plan meeting the sales reps were very unhelpful when It came to giving information and if something didnt look quite right they completely refused to negotiate any solution. I therefore ended up asking for my deposit back within the cooling off period, £500 deposit.I was told at the time this would have to go through HR and would take 4-6weeks for a refund, i wasnt happy but thought ok. Im now 10 weeks down the line and they and not giving me any updates or responses.The company is an a joke.
Agent replied · 10 June 2024
Good afternoon HadleighApologies for the delay in issuing this refund. We are advised that this has now been sorted (Monday last week) but again apologies for the oversight.Kind RegardsAvant Homes
5/5
TrustpilotHelpful
Throughout the whole experience Jacqueline has been very helpful, and more importantly, super patient! All our questions and concerns were answered.Thanks again!!Craig and Tiff.
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