Anwyl Homes Deeside reviews

★★★★★ 5/5

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An excellent job

An excellent job in fitting and painting a replacement side external door. He took great pride in his work, ensuring the minimum of mess was caused. Such was his precautions that very little was made. What mess he did make was cleared up before he left and the faulty door removed. He adopted a warm and friendly attitude and was very thorough in his work.

Kathryn · 4 July 2023

★★★★★ 5/5

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Fantastic service provided from all of…

Fantastic service provided from all of the team at Anwyl in Holmes Chapel, have made moving into our first house as smooth and stress free as possible. Special thanks to Andy, he has been amazing when it has come to dealing with snags. Goes above and beyond could not be happier.

Rob · 10 May 2024

★★★★★ 5/5

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House purchase from Anwyl

I bought a house from Anwyl as a first time buyer. I am happy with their service and have no complaints.

Thomas · 19 August 2026

★★★★★ 5/5

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The Fairways Team at Anwyl Homes

I have lived on my plot at the Fairways for 6 months now and i have to say how fantastic the site manager Phil is he could not have been more accommodating whilst i have lived here and has assisted and rectified anything i have ask! His customer service has been second to none. I also want to say the service prior to moving into my house has also been fantastic and Helen was so helpful throughout the process

Private · 21 November 2021

★★★★★ 1/5

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I’d give no stars if I could

Nothing is built to plan, site manager Jay trying to sign us off when there are still out standing snags on the property. There is a bit of land to the rear of our property and we asked and asked and asked what was going their and Anwyl told us it’s a small developer who owns the land and there was three town houses going to be built on the land, after moving in we received a letter from the council to inform us that it’s actually a multi story building which is going to be a supported living for people with drug and alcohol addictions and behavioural problems right behind my property which will definitely decrease the value of my house and is a security risk. We also found out Anwyl owned the land and sold it to the developers and knew exactly what was going to be built, but of course never told us and also ignored our emails and denies any accountability. It’s took them over 6 months to fix our heating system, which is still not entirely fixed, subcontractors have no idea what they’re doing when they arrive and say Anwyl pay them buttons so there not actually bothered. When we first moved in the built in washing machine wasn’t even able to be plugged in and had no water supply so we had to wait for someone to come out and fix the problem I honestly could go on. The front of the house had a small garden patch dividing the path to mine and next doors that doesn’t even exist. Fence in the back garden is a shambles it’s all split huge cracks in it we had panels missing in the corner was probs a Friday and the joiner fancied an early dart What ever you do DO NOT buy a house from Anwyl Where trying our best to seek legal action because things are becoming an absolute joke, once you’ve bought the property Anwyl are non existent.

Owen · 19 September 2021

★★★★★ 4/5

Trustpilot

Phil Dolan the Managing Director NW is…

Phil Dolan the Managing Director NW is a superguy along with his team at Alexandra Gardens, Crewe including Carl the Site Manager and his Assistant John who I found hugely accomodating and they do have a very difficult job with over 60 separate Contractors to deal with daily re quality and delivery of service. The Sales Office Staff of Jason, Alex and Jan were absolutely great in dealing with any issues I had and their boss, Tom was as nice a person as you will ever meet. As an Engineer myself I really got to understand just how difficult it is to deliver a new home to us on time with all the problems of Covid, supplies of materials, awkward customers and contractors needing a close eye on them, not to mention the high quality and safety demands of the trade bodies like the NHBC and the LA audits to ensure compliance in all things. We are delighted in moving into our new Pulford home and it really feels like home too. Thank you to all at Anwyl. I just have one gripe, sorry but I would hope they would allow carpet fitters in at an earlier stage to measure the rooms so carpets can be ready to fit just after completion but appreciate the need for Covid compliance uppermost in all their minds. I have seen most house builders in my area and Anwyl are one of the best and have great bricklayers, plasterers, plumbers and painters who were forever courteous to my almost daily presence on the site. Thank you everyone. Review by Malcolm S.

Malcolm · 18 September 2021

★★★★★ 5/5

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Just recently completed on a property…

Just recently completed on a property at Tyddyn Bach and have to say Anwyl have been brilliant the whole way through the process of purchase and after sales care. Our sales advisor Elizabeth was awesome and made it a very smooth ride with many laughs along the way. Even when we had a 2 week delay, she kept us updated throughout. Highly recommend the properties from Anwyl, really well built and wherever you buy from them I hope you get an Elizabeth......

Vanessa · 13 September 2021

★★★★★ 5/5

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Efficient friendly and made sure I was…

Efficient friendly and made sure I was happy with the job before he left.

Kat · 29 September 2026

★★★★★ 4/5

Trustpilot

Alexandra Gardens :)

Alexandra Gardens - some hiccups but overall a good experience! This is our first home and the team in the sales office is so helpful; they’re quick to answer any questions or help with any issues! We did have some hiccups at the start of the sales process but since moving in, we’ve been ok! Just a couple of snags that are being looked into quite quickly as well. Thank you to Jason, Alex and Jan for all your help!

Hannah · 2 September 2021

★★★★★ 5/5

Trustpilot

First time buyers, now long time fans of Anwyl and the Fairways team!

Adjusting moving into a new home is never going to be easy, but Anwyl made the experience seamless and stress free.From the moment we first chatted to Helen, myself and my twin brother got a really good feel about the company...which is even more impressive given every meeting we had before purchasing our property was on Microsoft Teams!Helen and the rest of the Fairways team are a credit to Anwyl and were on top of every question we asked of them and we asked a fair few...The on-site team of Phil and Gaz have been brilliant since we first saw the house in its embryonic stages and even though we have been settled in our property since May/June, Gaz is still making sure any snags are sorted swiftly...(We even have a chat about football which is always an extra bonus when he supports the same team as you do..!)When we have needed some advice from customer service to come round to fix a couple of bits and pieces, they have been exemplary. We had an issue with a cupboard door, and following advice from Helen and Gaz, we contacted Alex via email, who was efficient in his response and arranging an appointment for us. Even down to Paul who came round to fix the cupboard, he was on time and was very thorough, extending Anwyl's excellent service. Given we hadn't heard of Anwyl before looking for our new house, it is now a massive surprise to us given how attentive everyone has been. A well kept secret!Thanks to all the team for their help. We are very grateful and will be recommending them in the future.

Chris · 26 August 2021

★★★★★ 5/5

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We are really pleased with our wonderful home

We are really pleased with our beautiful home, the house has been built really well and was handed over in great condition.

Michael · 5 August 2026

★★★★★ 5/5

Trustpilot

Ceiling touch ups!

My ceiling has been showing some unwanted marks caused by the flooring boards, and on 17th and 19th Chris Appleton came out to do the work. Chris has been so lovely, very understanding to my dog and the myself as not long had a baby. Communication was brilliant from Chris and felt at total ease with him in my house. Thank you so much, 😁

Sarah · 19 May 2023

★★★★★ 5/5

Trustpilot

Richard Nelson. Customer service technician. What a great guy

I have just had Richard Nelson customer service technician come to sort out some issues with my on-suite doors. Richard was absolutely lovely, friendly and very professional. He even sorted out my external gate for me. Nothing was too much trouble. He is definitely an asset to your team.

Becky · 23 May 2024

★★★★★ 5/5

Trustpilot

Anwyl Customer Service Technician - Josh Hough

I would like to thank Josh Hough from the Anwyl customer services technician team for his excellent work today, not only is his work top rated he is also extremely professional and polite and the cherry to top it all of is he is clean and tidy in his work so you would never know he’d been today, massive thank you again Josh - you are a star ⭐️

Joaanne · 19 December 2022

★★★★★ 5/5

Trustpilot

I am so pleased with the services

I am so pleased with the services provided by Will Waterworth and Issac. Will is the sales representative who gave us immediate support and clear explanation whenever needed. Issac is the person in charge at the site who helped with fixing all the issues after the completion of our property. He is so nice and helpful and gave us genuine support to help get all the issues sorted out.

Eva · 14 November 2022

★★★★★ 1/5

Trustpilot

Thoughtful?

There is immense irony in this company’s slogan - ‘thoughtful homes’. This business is far from thoughtful. They used the unadopted road adjacent to our house as a logistics route to their construction site for months, shaking our house relentlessly each and every day as articulated lorries thundered past. They arranged a structural survey beforehand to record any pre-existing damage. When we contacted them about the cracks and crumbling plasterboard in our property they (eventually) denied all responsibility. They are completely unresponsive to complaints or correspondence. I would not trust them as far as I could throw them.

Chris · 22 March 2021

★★★★★ 5/5

Trustpilot

Excellent Technician ! Thanks Lee for helping !

Lee Reynolds, a very responsible and experienced technician, in addition to assisting with the projects that need to be followed up, he also assists us with additional issues and give us advice . He has excellent technical skills, professional and efficient . Thanks Lee today helping us to finish the repairs which has been stuck for long times!

TCL · 2 October 2023

★★★★★ 5/5

Trustpilot

Speedy response and helpful Techician ( Josh)

Josh came out literally the day after I logged a snag that needed attention on our staircase due to settlement. Very friendly and helpful and took his time to do a great job. Thank you Josh and the Anwyl customer care team

Rachael · 15 August 2024

★★★★★ 5/5

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Tony M was fantastic- very efficient…

Tony M was fantastic- very efficient and pleasant. Made the process smooth

Leffers · 23 September 2026

★★★★★ 5/5

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Repairs.

Tony Murray. Customer service technician, Got here on time, did the job, tidied up, job done.

Mr · 28 August 2026

★★★★★ 5/5

Trustpilot

Excellent, Thankyou!

Paul & Richard was excellent, could not have asked for better workmen. They was very clean and considerate workers and utterly respectful of our home. With a 12 week old baby and puppy this was greatly appreciated as i could forget they was even here. Their workmanship was spot on, and highly recommended, Thankyou so much!

Jade · 1 November 2023

★★★★★ 5/5

Trustpilot

Customer service technicians are great

We have had the pleasure of Lee Ashworth providing some after care service to us on several occasions over the last 2 years.Lee is always prompt and friendly on arrival. He takes the time to explain to us the plan of action and an approximate time using his extensive knowledge. The work is always completed to a high standard.Thanks again Lee

Jayne · 24 June 2023

★★★★★ 5/5

Trustpilot

Good work and great service

Paul returned to complete more work for us. Exceptional work again, this time supported by Richard.

Chris · 26 August 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

Since we have moved to our new build house there have been multiple issues that needed fixing. The customer service, Sarah taken care of Whittle Brook park has been very helpful at addressing the issues and resolving them. Thanks a lot Sarah.

Aladdin · 1 October 2026