Every review we hold for the Deeside office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPaul Highman - highly recommended
Paul Highman visited our Anwyl property to repair a list of issues raised on our snag list. Paul was highly professional, worked very well, was nice and tidy and very pleasant to have around. All jobs were executed to a high standard and we would be very happy to have Paul return to complete any jobs we may need doing in the future.
Sarah · 7 November 2023
Agent replied · 10 June 2024
Hi Sarah, thanks for this review about one of our Customer Service Team, Paul. We immediately passed your comments on to him and it made his day! Thanks again.
★★★★★ 5/5
TrustpilotAlexandra Gardens - Anwyl Homes Review
Jason has been absolutely amazing throughout the whole process. Everything has gone so smoothly and made the whole experience so enjoyable, keeping us up to date at every step. We would recommend anyone we know to look at purchasing on this estate due how good Jason has been throughout. We have full trust in anwyl as a builder and just can’t wait to move in now.
Zoe · 24 August 2023
Agent replied · 10 June 2024
Hi Zoe, thank you for your review about our Sales Adviser, Jason. All our sales team work hard to make moving home as stress-free as possible. Good luck for the move!
★★★★★ 5/5
TrustpilotAnwyl Homes, Lawrence Gardens,Barton, Preston,Lancashire
We purchased a Hartford 4 bed at Lawrence Gardens, Barton in mid December. On our 1st visit to the site, we were very impressed with the spacious open green spaces within the site and layout. We were shown the beautiful show houses by Haley and Debbie , who were very professional and answered all our questions and were very knowledgeable and helpful. The site location is perfectly situated on the A6 and close to the motorway junction for travelling. Hayley and Debbie kept us informed throughout the whole purchase process. When we moved in, the site managers Ian and Pete came to see us to check everything was ok and regularly knocked to see if we needed anything. They asked us to make a snag list (there was not much). Various tradesmen appeared over the next couple of weeks and all snags were completed , over and above. Everyone was so polite , helpful and clean workers. Since moving in, we have noticed how much effort goes into keeping the site clean and tidy , even a road sweeper each day on the roads. Ian the site manager is present when work is carried out and works very hard to make sure the site is always tidy for the residents who have already moved in. The house is very well designed and a pleasure to live in. We especially find useful the door leading from the utility into the garage. We would not hesitate in recommending Anwyl, we would buy off them again. We only wish they offered a five Bedroom. The whole site seems to run like clockwork, which can only be down to Ian , his team and their professionalism. Very impressed.
Renvarg · 29 March 2022
Agent replied · 10 June 2024
Hi, thank you so much for your review, it's great that you've not only had a great service from our team but that you are so happy with your new home too. We focus on the small details, and its so rewarding to read when our homeowners have noticed. Thanks again and we hope you enjoy your new Anwyl Home for many years to come :-)
★★★★★ 5/5
TrustpilotFairways
Alex, Helen and Sarah at the fairways were very helpful throughout the whole process up until our exchange of contracts last week. The amount of communication was right with us being kept updated on each step without it being too much, and everyone was always really helpful when we had questions. The options appointment with Alex was really good as we were able to discuss what we wanted ourselves with him able to help advise if we needed it. I’ve bought a new build before from another builder which had issues but so far so good with Anwyl.
Customer · 16 March 2022
Agent replied · 10 June 2024
Hi, Thank you for taking the time to leave this lovely review, we have passed your comments on to Alex, Helen and Sarah as they all work really hard to provide a great experience for our purchasers. I know our site team will also now look after you as you settle in to your new Anwyl Home. Thanks again.
★★★★★ 5/5
TrustpilotExcellent experience from beginning to…
Lawrence Gardens - Barton - Excellent experience from beginning to end. Hayley & Debbie in the Sales Office were extremely helpful and friendly and took the stress out of purchasing my house. Ian and Pete on site have gone the extra mile to ensure all is good and contacted me most days just after purchase to ensure there were no problems with my house. Beautiful house, well finished, everything thought of, I can fully recommend Anywl Homes. Thank you team.
JP · 13 March 2022
Agent replied · 10 June 2024
Hi, Thank you so much for taking the time to leave such a great review. Both our sales and site teams work very hard to make the moving process as easy and stress free as possible. We're so happy you are so pleased with your new home, thankyou.
★★★★★ 5/5
TrustpilotAlex is the man! Fairways Handforth (Buying process experience)
From one salesperson to another I must say the service that I received from Alex and the team was absolutely fantastic. I first got in touch with Alex on January 5th and by the 11th March, I was able to complete the process of purchasing my new house. Alex laid out timelines and expectations perfectly and kept myself and my family up to date step by step. Further to this, it was clear to see that Alex is an expert in his field. Alex and Helen were also fantastic with my parents as they were supporting me in the process and they have left the below note. "it was lovely being helped, advised by someone so passionate about their job. It certainly made our sons purchase easier"
Seb · 11 March 2022
Agent replied · 10 June 2024
Hi Seb, Thank you for your lovely feedback which we have passed on to Alex and Helen. Our sales team work really hard to provide a great service to our purchasers so it's great to hear their hard work has paid off! We wish you many years of happiness in your new Anwyl Home.
★★★★★ 5/5
TrustpilotFirst Time Buyer - Anwyl were great!
I recently bought an Anwyl home in Ellesmere Port at the new Rossbank at the Oaks site. From the first engagement, all of the staff provided really detailed information and a warm welcome to me as a customer buying my first home. I dealt with Angela to begin with who was great in helping me secure my plot and choices, and then worked with Carol who guided me through the stages up until completion excellently. Both were super helpful and quick to respond to numerous queries I had as a first time buyer. I also engaged with Ian, Jacob and a couple of the builders who again were extremely engaging, helpful and polite during this process.Since moving in, my 4 week snag review was right on time and more impressively dealt with in an extremely swift manner. The site is ongoing so we continue to have interactions and despite weather challenges, the team are communicating with me and letting me know what they are upto. Dealing with Anwyl has been a breeze. I had heard about their reputation for service and housing quality before my purchase but can now verify that positively and would recommend them to any body looking to buy a new build home.
Jon · 11 March 2022
Agent replied · 10 June 2024
Hi Jon, Thank you so much for your lovely review. Our sales team focus on making sure they are as helpful as they can be, particularly for first time buyers who might have lots of questions, they will be really pleased with this feedback. It's also great to read that the site team are looking after you and delivering the quality and service we are so proud of. Thank you.
★★★★★ 5/5
TrustpilotGreat customer service
Gyllian has been great throughout the purchasing process and talking us through choosing the right house to buy.From getting the keys, the site management team Isaac and Andy were really good getting all the items on the snag list sorted, they were really friendly, and responsive to any issues we had.
Brian · 25 June 2024
Agent replied · 10 June 2024
Hi Brian, thank you for this review, our teams work very hard to make the process of moving home as easy as possible so it's great to hear how much they helped. Thank you.
★★★★★ 5/5
TrustpilotCustomer satisfaction
We have just moved into a lovely Anwyl property, and the customer service has been fantastic during my settling in time, the site manager Isaac has been tremendous and has sortedOut any problems that we have had ,nothing has been to much trouble.
Thomas · 1 November 2024
Agent replied · 24 December 2024
Hi Thomas, thank you for your review about our Victoria Mills development. Isaac really appreciated the feedback!
★★★★★ 5/5
TrustpilotLee was great
Lee was great, sussed out the issues straight away and explained the resolution. Very experienced and did a great job
SK · 21 May 2026
★★★★★ 5/5
TrustpilotEveryone has been polite, supportive and professional
I have been in my new Anwyl home for a few months now and wish to write a review on my experience. Right from the outset I have found everyone I have dealt with to be polite, informative and helpful. When going through the sales process Sam followed by Hayley were with me every step of the way. Then once I had moved into my beautiful new home I have found the staff on site great. Ian the site manager and Peter have dealt with the few issues I had professionally keeping me informed of any progress, they have been very supportive, with nothing being too much trouble. In additionall the workmen on site have been really polite completing any work without mess or fuss. Thanks to all at Lawrence Gardens development.
Wendy · 7 February 2022
Agent replied · 10 June 2024
Hi, thank you for taking the time to leave this review, it's so nice to hear how happy you are with your new home and the team at Lawrence Gardens that have helped you move. We all work really hard to provide a great experience for our customers so thank you for letting us know we have got it right!
★★★★★ 4/5
TrustpilotRecently moved into our gorgeous home…
Recently moved into our gorgeous home on the Tynddyn Bach site in Holyhead, courtesy of Anwyl Homes. Our move in date was the 22nd of December so as you can imagine Christmas was rather chaotic but was a lovely present to us. Our experience from reservation to completion was very professionally delivered and we were kept up to date throughout the build. I would like to thank Elizabeth for her patience with us and our never ending questions and requests to visit the build.My daughter & her boyfriend have also purchased their first home on the same estate with a completion date of April, again Elizabeth has been fantastic with them.I would also like to thank Jayne who played a huge roll ensuring our completion date was completed on time. At present we have not required any assistance from Anwyl’s after care service, if we do I hope we receive the same care we have received from their site sales representative.
New · 28 January 2022
Agent replied · 10 June 2024
Hi, thank you for taking the time to leave a review of your experience with Anwyl Homes. Our team work hard to make moving home as stress-free as possible so it's great to hear your feedback which we will be sure to pass on to them. We wish you and your daughter and boyfriend many years of happiness in your Anwyl Homes.
★★★★★ 5/5
TrustpilotAnwyl snagging repairs
Emailed Anwyl about snagging on the Monday, came on the Wednesday. Had Pete from Anwyl round to complete some snagging jobs. Very professional, friendly and warm gentleman who has done a fantastic job with the repairs and went above and beyond. Thank you so much Pete!
Rich · 4 September 2024
Agent replied · 27 October 2024
Thanks Rich!
★★★★★ 5/5
Trustpilot*Anwyl Sales Team Review: Whittle Brook Park, Heywood*
Sarah and Luanna at Anwyl Whittle Brook Park have been absolutely outstanding. From the very first interaction, they demonstrated genuine warmth, deep knowledge, and a level of professionalism that immediately put us at ease. Every question was answered clearly, every concern handled with patience, and every step of the process explained thoroughly.
Lawrence · 6 September 2026
★★★★★ 5/5
TrustpilotLee was great
Lee was great, very friendly and very efficient and had the issue with our door sorted in no time. Lee also advised us that we need a new threshold strip at the bottom of the door as it hasn’t been sealed and the rubbers are splitting.
Will · 3 September 2024
Agent replied · 27 October 2024
Thanks Will, make sure you request the new strip from Customer Services, if you haven't already, and the team will sort this for you.
★★★★★ 4/5
TrustpilotBitter/sweet @ Ellesmere port
Bitter/sweet. Perfection doesn't exist.I purchased my house at 'The oaks at rossbank' (Ellesmere port) anwyl homes in November 2021. Overall happy with the experience. The sales team Linda and Carol were very helpful in the beginning, I was in an unorthodox position with my previous home and they were very accommodating and in the end made my dream possible. Although this is not a direct reflection on anwyl, overall the house purchase felt rushed/unorganised and due to lack of communication between solicitors, I felt compounding pressure from all parties, something of which was a great source of stress. Overall the property is built to a good standard. The design of the interior is fantastic 10/10. There was however a few noticeable things straight away that were a quite disappointing...to a degree this showed a lack of attentiveness. I forgot the exact words but the sales team prior to moving they gave me slightly false sense of assurance that the house was checked over and in optimal condition - in essence it's just sales talk to passify you, please forgive my scepticism, you've just got to take things with a pinch of salt. After what felt like an increasing amount of issues, I got a snag survey conducted which showed around 60 issues, mostly minor issues but top marks to the onsite team...they have been quick to rectify issues. Many thanks to Jacob the onsite manager. One big issue for me is the parking.... The property comes with a shared drive and unfortunately I have a inconsiderate neighbour that blocks access out of my allocated parking very frustrating and little I can do. I think it's partially down to the way the driveway is designed, encouraging the neighbor to park in such a way, which was a massive oversight on my behalf. Anwyl have been quite quiet on this matter, something which I understand. Upon reflection I would have purchased a property that was on a main highway road less, less complication.Lovely home but you can't choose your neighbors. Hope this helps anyone considering an anwyl home.Bitter/sweet
Daniel · 17 January 2022
Agent replied · 10 June 2024
Hi Daniel, thank you for taking the time to leave us your review, we were pleased to read that overall you are happy with your home. We can't be held responsible for the actions of your neighbours I'm afraid but we can certainly attend to any issues with your home as quickly as we can. It is pleasing to read that the site team have responded swiftly. Our sales team would never say anything that was not true, all our homes are checked and certified as complete by the NHBC. Having said that, some small issues are to be expected with a new build property, but as you have experienced we always respond as quickly as we can to sort these out.
★★★★★ 5/5
TrustpilotPaul Higham - repair to front door
Paul Higham came to repair the front door on our newbuild property. Paul was very nice and explained what the problem was and what he could do to repair it. He replaced the front door and also arranged for the painters to come and re paint the new door.
Stacey · 10 July 2024
Agent replied · 10 June 2024
Thanks Stacey, Richard and Josh really appreciated your review!
★★★★★ 5/5
TrustpilotThe Oaks Ellesmere Port Cheshire.
The Oaks Ellesmere Port Cheshire.I recently purchased a new home from Anwyl Homes situated on their new development in Ellesmere Port.I found the process of choosing the property was made very easy with the help from Carol and Linda in the sales department.The site manager, Ian Palmer was around to show what was included in the house and how everything worked.The Anwyl homes team that I met were there to advise and help in any way they could to make my purchase right from stage one very easy.I was met, prior to getting the keys,with Ian and Carol to check every thing was O.K. for me to take possession.I found the property immaculate after Ian had organised his final check of everything.The complete finish was excellent and I am a very happy purchaser of my new house.I would genuinely recommend anyone looking for a new house to search where Anwyl homes are building and buy one. A big thank you for all your help.Barry and Maureen Lloyd
Maureen · 9 December 2021
Agent replied · 10 June 2024
Hi Barry & Maureen, Thank you for taking the time to leave this lovely review, it has been passed to the team at our Ellesmere Port development and they all appreciated you taking the time to write this feedback.At Anwyl Homes we work very hard to create a quality home for our customers so it's great to hear when we have got it right, thank you!
★★★★★ 4/5
TrustpilotPeter fixing some snags
Peter made sure I was aware of the time he was arriving after seeing what needed doing he advised of the best way to do things worked efficiently and cleaned up after himself all the work was done to a high standard and looks great
Cerys · 5 September 2024
Agent replied · 27 October 2024
Thanks Cerys.
★★★★★ 5/5
TrustpilotNever forgot about us. Lea Green
When we moved in to our new home we were made up with everything, but I did come across a big issue with some of the brickworks and to be honest I had a big concern over this. I also had a few sleepless nights but Peter Giddins came around to assess it and assured me that everything would be put right. Also Jay and Neil kept me up to date about the procedures and how the brickwork was going to be rectified and to their word all the brickworks have been rectified now. All the work men on site have been more than helpful with us, so once again I would like to thank Peter Giddins, the Foremen and all the workers for all their support since moving in. Top Marks
Brian · 1 December 2021
Agent replied · 10 June 2024
Hi, thank you so much for taking the time to write this review, it is much appreciated.Whilst we do our best to avoid situations like this, occasionally things can go wrong and need rectifying with a new build home. It is great to hear that the site team have been so helpful to reassure you and get the issued rectified quickly. Thanks again and we wish you many years of happiness in your Anwyl Home.
★★★★★ 5/5
TrustpilotBuy Anwyl, you will be delighted with your home
Purchased my first Anwyl home at Lea Green and would definitely recommend this builder. The process from start to finish has been extremely professional from Jane and Kelly. Thank you ladies for being so patient and accommodating. 😃After moving in we had been advised by Jay the site manager to start our snag list. The team on site have also been the best, from Jay getting the ball rolling to all the workman. One gentlemen stood out called Connor who gave us confidence that all the snagging would be sorted, he was so confident in the Anwyl team that it made us feel so much better. Connor was right and as soon as Jay got the list the jobs started to get sorted. Neil soon took over the list to ensure all the jobs got done when they said it would. I can’t praise the whole team enough and would recommend to anyone to buy an Anwyl home. Connor, Jay, Neil, Peter and all the workman thank you as we now live in a beautiful well built quality house, my dream home. 👏
Vera · 25 November 2021
Agent replied · 10 June 2024
Hi Vera, thank you so much for taking the time to review your experience at Anwyl Homes. The team at Lea Grange will be delighted that you are so happy with your home. We wish you a very Happy first Christmas in your dream home.
★★★★★ 5/5
TrustpilotCourteous and Friendly.
Tony is a pleasure to come and do the jobs needed, courteous, friendly and nothing is too much trouble.
Stuart · 18 May 2026
★★★★★ 5/5
TrustpilotRecently moved into my new home on the…
Recently moved into my new home on the Five Oaks development Shrewsbury. From start to finish the whole process has been absolutely fantastic.
Steve · 10 August 2026
Agent replied · 24 September 2026
Hi Steve, thank you for taking the time to leave this review about our Five Oaks development. We wish you many years of happiness in your New Anwyl Home.
★★★★★ 5/5
TrustpilotReally helpful
Kelly and Marie from the start were always super helpful and constantly gave us updates and where things were up too!Massive shout out to Keith and Scott as any snags etc they we’re absolutely more than helpful in sorting and didn’t hesitate in helping us when needed and also checking in to see how we’re getting on.
Ashley · 19 January 2024
Agent replied · 10 June 2024
Hi Ashley, thank you for this review about our Winnington Place development. The whole team work really hard to provide a great service to our homeowners so it's great to hear when they are getting it right.
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