Every review we hold for the Dechmont office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDreadful experience
Update to the original review.
IC · 26 February 2025
Agent replied · 10 June 2024
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with Ambassador Living.
We are extremely concerned with some of your comments and would like the opportunity to talk and investigate your feedback further if you can please email your concerns to customerservice@ambassador-living.co.uk
★★★★★ 1/5
TrustpilotMoved in our house two years ago and…
Moved in our house two years ago and our snagging list from day 7 is not complete. Would never recommend. Ignored by customer service for months.
Elena · 16 May 2025
★★★★★ 4/5
TrustpilotJust a warning - rectified
Edit 8th May 2024. Ambassador have finally made good our situation. Hopefully others have benefited from this new approach.
J · 8 May 2024
Agent replied · 10 June 2024
Good Afternoon,
Thank you for taking the time to leave a review and for your previous reviews.
Our Customer Service department require the most recent contact details for our purchasers to allow us the opportunity to investigate each review and move forward constructively. We're extremely concerned with some the inaccurate, false and defamatory comments that have been made on the trust pilot page, specifically in relation to our employees and contractors; therefore, we will also request additional information in relation to these comments where applicable.
We would like the opportunity to investigate your reviews and discuss further, if this would be acceptable? If you have any additional questions or queries in the meantime, please contact customerservice@ambassador-living.co.uk
Kind Regards,
Ambassador Living
★★★★★ 2/5
TrustpilotThanks for coming back - eventually!
Thanks for coming back - eventually - 2 months after my post!
Ian · 22 March 2024
Agent replied · 10 June 2024
Good Afternoon,
Thank you for taking the time to respond and for your previous review. We are pleased to hear that your interaction with the Ambassador sales team was positive during your visit to Wallace Park, Wallyford; however, we also note the later concerns you have highlighted in your initial review. We want to acknowledge the comments and feedback you have provided and inform you that this has been shared with the wider team. Our Customer Service team are currently investigating all reviews and hope to resolve any ongoing concerns with our purchasers where required.
Kind Regards,
Ambassador Living
★★★★★ 1/5
TrustpilotNote the red flags when you can!
As you can tell from numerous reviews on this page, this is a dishonourable business that takes your money, promises the world, then disappears. Unfortunately, this company still exists.
Charice · 18 November 2024
★★★★★ 1/5
TrustpilotWe are still awaiting snagging after…
We are still awaiting snagging after having moved in during October 2023.
El · 11 June 2025
★★★★★ 1/5
TrustpilotIf I could give 0 starts I would
If I could give 0 starts I would.
Paul · 16 April 2024
Agent replied · 10 June 2024
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with Ambassador Living.
We would like the opportunity to discuss your concerns; however, we do not have any record of you on our client database. If you can please email your concerns to customerservice@ambassador-living.co.uk our Customer Service team will contact you.
★★★★★ 3/5
TrustpilotRecent Improvements...still a long way to go
I originally left a poor review like many others (1 star) regarding the purchase of the house and the subsequent treatment of us customers however felt the need to post a new review to reflect improvments seen since.
Stephen · 16 May 2024
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service, you will be ignored as soon as you have concluded missives.
Hamish · 30 October 2023
Agent replied · 10 June 2024
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with Ambassador Living.
We are extremely concerned with some of your comments and would like the opportunity to talk and investigate your feedback further if you can please email your concerns to customerservice@ambassador-living.co.uk
★★★★★ 1/5
TrustpilotUPDATE: Still terrible - still not moved in!
UPDATE: Still terrible company - still not moved in!
Danielle · 1 September 2023
Agent replied · 10 June 2024
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with Ambassador Living.
We are extremely concerned with some of your comments and would like the opportunity to talk and investigate your feedback further if you can please email your concerns to customerservice@ambassador-living.co.uk
★★★★★ 1/5
TrustpilotAmbassador Living
Ambassador Living - A Major Disappointment
Mark · 15 November 2024
★★★★★ 1/5
TrustpilotPoor from start to finish (actually it's still not finished).
AVOID.
Christopher · 3 August 2023
Agent replied · 10 June 2024
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with Ambassador Living.
We are extremely concerned with some of your comments and would like the opportunity to talk and investigate your feedback further if you can please email your concerns to customerservice@ambassador-living.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.