Trusted Agent profile
★★★★★
42 reviews across 2 offices and 2 platforms
Ambassador Living has two offices, in Wallyford and Dechmont. Together they have 42 reviews on two platforms, rated 2.1 out of 5 overall.
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Three reviews from Ambassador Living's clients, with the office each is about. Shown as written, first names only.
5/5
TrustpilotWe have just moved into our new property in Ferrymuir Gait, South Queensferry. We have had a very positive experience with the new team. Regular calls from both customer support and onsite team. High quality interiors. Prime location, with a 5 minute walk to Queensferry high street.
5/5
TrustpilotWe have made enquiries about homes at Bangour Village, and what stood out was the knowledge and passion for the village. What was also refreshing was the honesty and professional humility shown by Jenny.
4/5
TrustpilotAmbassador Living do still have some outstanding matters to complete.The development was in mid build during the COVID pandemic and, like many other developments , this affected schedule. However, I think it fair to say that they have designed a stunning development and built to a high standard.
Ambassador Living's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotAvoid
Avoid ! Worse mistake I have ever made! A Huge delay is an understatement I was told February/March 24 for my apartment. I have sold my property living in rental with all my belongings in storage. They are now saying September 25 subject to balconies being fitted? If September goes ahead that’s a17 month delay. I cannot believe they operate this way and are still in business!
1/5
TrustpilotAvoid
Avoid ! Worse mistake I have ever made! A Huge delay is an understatement I was told February/March 24 for my apartment. I have sold my property living in rental with all my belongings in storage. They are now saying September 25 subject to balconies being fitted? If September goes ahead that’s a17 month delay. I cannot believe they operate this way and are still in business!
5/5
TrustpilotHonesty is key!
We have made enquiries about homes at Bangour Village, and what stood out was the knowledge and passion for the village. What was also refreshing was the honesty and professional humility shown by Jenny.
1/5
TrustpilotSomething is off
Something is seriously off with the way these guys do business. We exchanged on the Forthview site in September 2024 and had to wait 9 months for them to finish work they had promised would be done within 2 weeks. Lots of problems on site including bricks missing, whole sides of render falling off buildings, which of course they put up a tonne of resistance in accepting responsibility for. Their accounts are conspicuously overdue on companies house and speaking to the few contractors that are on site it seems there are serious cash flow issues. They are terrible at paying for work to get done, and it shows. Some of the larger properties on the site have totally stalled and haven’t progressed beyond foundations in months now and we’re seriously concerned that they will have to abandon the site. I feel sorry for the staff on payroll who have to get an earful from the many unsatisfied buyers on the site - they are often making the best of a terrible situation and are in the dark themselves a lot of the time.
5/5
TrustpilotPositive experience
We have just moved into our new property in Ferrymuir Gait, South Queensferry. We have had a very positive experience with the new team. Regular calls from both customer support and onsite team. High quality interiors. Prime location, with a 5 minute walk to Queensferry high street.
1/5
TrustpilotWe are still awaiting snagging after…
We are still awaiting snagging after having moved in during October 2023. Ambassador customer services no longer reply to emails and there appear to be no staff on site again at present. Would be good if there was some honesty and transparency. Can Ambassador at least respond to some of these extremely poor reviews?
1/5
TrustpilotMoved in our house two years ago and…
Moved in our house two years ago and our snagging list from day 7 is not complete. Would never recommend. Ignored by customer service for months.
1/5
TrustpilotNote the red flags when you can!
As you can tell from numerous reviews on this page, this is a dishonourable business that takes your money, promises the world, then disappears. Unfortunately, this company still exists. Why, do you ask? That is because for many customers who has moved into an incomplete property with a list of snagging issues that never gets resolved, their first thought wasn't to fight for what is right. But instead, it was to quietly resell their property so as to not raise alarms for potential future purchasers. As a result, you won't see a lot of people putting honest reviews on this page about how they have suffered purely because they want to maintain the value of their property. I'm not claiming that every single property that this company has ever built is riddled with snags, but the majority that do but is refusing to speak up? What a shame.
1/5
TrustpilotThink twice before purchasing from Ambassador
We moved into our Forthview home in June 2023. 17 months later we still have pages of snagging issues, most dating back to our 7 day snag visit (which was conducted well past this date). Unresolved issues include a brick missing from the exterior, a faulty and damaged door frame, a hole in our garage floor, no landscaping and countless cosmetic issues. Where we have had some issues attended to, in some cases attempts to fix issues has led to them being made significantly worse. Jobs have also been abandoned mid way through. These homes do not have luxury finishes and the customer service is almost non existent. We have been made countless promises of action to resolve issues with little or no follow up. What we were sold in the market suite is not what we have. In addition to the poor quality home and customer service, the site is left in a constant of state of disrepair with potholes, uneven surfaces and wastelands of dirt and weeds. I appreciate the site is not yet complete but you only have to look at other nearby new-build sites to realise the level of disrepair is not normal. If you don’t have an extra £10+k to redecorate, possibly fit insulation in walls or replace windows or doors… don’t buy an Ambassador home. Unless you are happy to pay higher prices for the promise of a higher standard of home that you won’t ever receive. I’d also urge anyone looking at reviews of this builder to look at the positive reviews. They are almost exclusively from people visiting the show home - all of which were posted after poor reviews started to flood in. Clearly a desperate ploy by this builder to try to remain above the 1 star they barely deserve.
4/5
TrustpilotAmbassador Living - A Stunning Development
Ambassador Living do still have some outstanding matters to complete.The development was in mid build during the COVID pandemic and, like many other developments , this affected schedule. However, I think it fair to say that they have designed a stunning development and built to a high standard.
1/5
TrustpilotAmbassador Living
Ambassador Living - A Major Disappointment Glasgow City Council is refusing to 'sign off' a major Ambassador development in Glasgow because of outstanding works to communal areas which have not been finished to a proper standard. Issues raised repeatedly by owners with Ambassador include the unfinished Concierge Office (no running water or toilet facilities), the absence of working security (CCTV) cameras, incomplete wiring and various safety issues in the garage. The City Council is also seeking legal advice over Ambassador's failure to reinstate the public highway and pavement which was promised months ago. Come on Ambassador - get the finger out! Mark Irvine
1/5
TrustpilotAmbassador property developers disappoint again
With great trepidation I put up this review having reached the end of my rope. Around 2 months ago, Ambassador attempted to deal with a perpetually leaky underground garage by ripping out all of the planters in our building and the subsequent 4 or 5 buildings. Having done that they then pulled or lost all of their builders from our site and have left massive dirt piles across all of the grounds. The garage is still leaking also (think buckets of water, not little puddles.). This is yet another example of how they fail to deliver for families like mine who have tried to make this place our home. We expected a lot better from Ambassador but they have repeatedly not delivered.
Thank you for posting a review and we’re sorry that your experience with us is not meeting your expectations. We set a high standard for ourselves, and we’re disappointed to hear this is not being met. We understand that you are currently in dialogue with our Customer Care Team who have now informed you of the scope of works arranged. If you have any further concerns please don't hesitate to email us on customercare@ambassador-homes.co.uk Kind Regards, Customer Care Team
1/5
TrustpilotNon existent customer care
Non existent customer care. We moved into our house in June 2023. Still waiting for the majority of snags to be addressed. Appointments were made last year to address some issues. We are still waiting. They are full of empty promises. If you’re not already committed, my advice would be to stay away.
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with us. We would like the opportunity to talk and investigate your feedback further if you can please email your concerns to customercare@ambassador-homes.co.uk Kind Regards, Customer Care Team
1/5
TrustpilotIf i could go back I would not buy house form them.
After month of trying to get Customer service / site teams to finish the site feel no option but to post this review. We bought house in 2020 with a planned move in date of Dec 2021. Sold our house in June 2021 and at that stage still told we would be in for Dec 2021.... A few weeks after we sold out house and moved into rented accommodation the delays started. Most of the delays were made aware to us when we phoned for an update and we didn't move in to property till April 2023!!!! We were lied to on a number of occasions and was a horrible experience. House is fine and pretty happy with it but the main issue is how they have left the site. The roads in the estate haven't been completed and this now 16 month after we moved in. they have completed all the houses and are no longer onsite but pavements and roads are embarrassing. 2 of my children have had minor accidents and they just keep telling us they are engaging with sub contractors. They do not care about the people that have moved in as they now have their money from us and are just delaying to save money. AVOID
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with us. We would like the opportunity to talk and investigate your feedback further if you can please email your concerns to customercare@ambassador-homes.co.uk Kind Regards, Customer Care Team
3/5
GoogleRating only, no written review.
1/5
TrustpilotFreezing house and dire customer care
Endless snags in new build with no action from customer service to fix them. The biggest problem is A thermal image shows temperatures of 7 degrees with heating on full due to faults with doors and windows. It was freezing all winter. This was reported in October 2023 and is still not sorted in June 2024. Unacceptable amount of time living in a freezing house. Other in attended to snags are less serious but inconvenient and the timescale to resolve snags is very poor customer service
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with us. We would like the opportunity to talk and investigate your feedback further if you can please email your concerns to customerservice@ambassador-homes.co.uk. Kind Regards, Customer Service Team
3/5
TrustpilotRecent Improvements...still a long way to go
I originally left a poor review like many others (1 star) regarding the purchase of the house and the subsequent treatment of us customers however felt the need to post a new review to reflect improvments seen since. Although the snagging list was huge and has taken c9months to get this completed, the improvements in communication and actions taken have been solely down to the efforts of Margaret (customer services) and Krzysztof (site manager) who have both been excellent. Although many problems were of Ambassador's doing, without these 2 individuals my rating would have stayed the same. Some of the fixes were shocking and down to shoddy builders (supporting beams not present under shower trays resulting in cracks), rags left around pipes to stop known leaks, I could go on.
1/5
GoogleWorked on this site for 2 weeks(left site on 03/04/24) site manager is nothing but a bully with threatening behaviour when asking for jobs to be done. Assistant site manager is not much better. They want you to work 9h and only pay for 8h, when refused to work and extra hour for free I was told not to come back. Would never work for these bullies ever again. Im sure they will probably see this post and try defend their actions or turn it back on me and any other worker they have/had. Delays on site are due to treatment of trademen who end up leaving or they dont pay them and they leave.
4/5
TrustpilotJust a warning - rectified
Edit 8th May 2024. Ambassador have finally made good our situation. Hopefully others have benefited from this new approach.
Good Afternoon, Thank you for taking the time to leave a review and for your previous reviews. Our Customer Service department require the most recent contact details for our purchasers to allow us the opportunity to investigate each review and move forward constructively. We're extremely concerned with some the inaccurate, false and defamatory comments that have been made on the trust pilot page, specifically in relation to our employees and contractors; therefore, we will also request additional information in relation to these comments where applicable. We would like the opportunity to investigate your reviews and discuss further, if this would be acceptable? If you have any additional questions or queries in the meantime, please contact customerservice@ambassador-living.co.uk Kind Regards, Ambassador Living
1/5
TrustpilotIf I could give 0 starts I would
If I could give 0 starts I would. House delayed by 18 months with various dates missed and some of the excuses you would think was a joke. "The window factory in Ukraine was bombed" was a favourite of mine. We moved into our home in Feb 2023 and over a year later I can honestly say that Ambassador are without a doubt the worst company I have ever dealt with. they will lie, tell you what you want to hear or just ignore you. From not doing any snagging, parts of house just not finished and then the state they have left the roads in they are an embarrassment. If you check all the other reviews the only people who rate them highly are ones that attend show homes etc... look at the reviews of people who have been unfortunate enough to buy a house from them before even thinking of visiting the show homes. I have no doubt they will copy and paste the standard reply to this review witch is to email them but I am writing this on the back of months of emails with no actions. They actually copy and paste the "we are disappointed to hear of your bad experience" to the good reviews just to make sure people know they are incompetent across the whole company. I genuinely never though I would right as scathing a review as this but its been a horrendous experience from start to finish.
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with Ambassador Living. We would like the opportunity to discuss your concerns; however, we do not have any record of you on our client database. If you can please email your concerns to customerservice@ambassador-living.co.uk our Customer Service team will contact you.
1/5
TrustpilotDreadful experience
Update to the original review. Some 10 months later our snagging list has moved at glacial pace with only a few items addressed. Over 20 months after moving in (9 months late) we are still finding defects and items discovered on day one of moving in have not been rectified. I eventually attempted to resolve this through their own three stage complaints procedure. Ambassador ignored every step in this process. The only response was to acknowledge the complaint. They are now failing to follow the Premier Guarantee process. They are easily the worst organisation I have ever encountered. The exception has been some of the individuals on site trying their best to get things done when they can. If you are considering living in a house built by Ambassador I recommend buying second hand and make sure every inch has been forensically examined. We agreed a contract with Ambassador Living to move to our property in 'Winter 2022'. We moved in June 2023 after repeated delays, some of which were 2-3 days notice of a further 3 week delay. The website states that they will provide accurate timelines. This is not the case and the stuff on the 'Our Commitment to You' page on the website is nonsense. After moving in, several items on the house were not finished. Other work was not done properly and after 10 months the snagging list has not been addressed. Some of the items on the snagging list are not actually snagging, as they are items that were never completed in the first place.
Thank you for posting a review and we’re sorry that your experience was not up to standards. We set a high standard for ourselves, and we’re disappointed to hear this was not met in your interaction with Ambassador Living. We are extremely concerned with some of your comments and would like the opportunity to talk and investigate your feedback further if you can please email your concerns to customerservice@ambassador-living.co.uk
1/5
TrustpilotA company that SHOULD NOT be in business!!
I was told by residents that Ambassador Living is now trying to remove honest, 1 star reviews by claiming that these reviewers were not their customers. I'm guessing that yes - that would get a few removed as not everyone cares about keeping a review up after having it written.But MAKE NO MISTAKE. This company is filled with questionable, deceitful employees with tendencies to swindle, one of the most untrustworthy builders ever formed in the UK. If it wasn't for the fact that the insurance company - Premier Guarantee exists, they would never reply to the customers' emails. But no, they will still refuse to fix these issues, and keep tricking people to buy houses from fake plastic models in order to get more funds to operate in other areas where they are not yet infamous. I have even been unofficially told by Premier Guarantee that MD Insurance has refused to offer any more warranties for new flats that they build/sell as the number of claims that have been made are appalling!Edit: Since I cannot respond to their comment - for anyone who is in my position, where you were not the first buyer of a property, DO NOT listen to their excuses and lies. As long as you are reporting issues within the first two years of the initial purchase date you are within your legal rights to request the developer to fix any snagging issues found within the flat, and a further 10 years for any structural defects as well. If you actually believed them and only reported these issues to Premier Guarantee/NHBC, you would be turned away as you are legally obligated to notify the developer first. Furthermore, for anyone considering buying a property that they built, take everything they say with a pinch of salt. Let me give you an example - on 17/02/2023 the previous owner was finally promised via email that their defective bathtub with cracks in it was finally going to be replaced after the crack resurfacing for the 4th time after 'maintenance'. Till this day, they have not replaced it, came in, painted it another time and called it a day. Their promises are empty, their practices should really be considered as fraud.Keep a paper trail, do not be fooled by their trickery!!
Good Afternoon,Thank you for taking the time to leave a review and for your previous reviews.As you did not purchase your property directly from Ambassador Living, Premier Guarantee would be your point of contact for reporting any post completion concerns; however, I note that our Customer Service department are also in communication with you to assist you further.Our Customer Service department require the most recent contact details for our purchasers to allow us the opportunity to investigate each review and move forward constructively. We're extremely concerned with some the inaccurate, false and defamatory comments that have been made on the trust pilot page, specifically in relation to our employees and contractors; therefore, we will also request additional information in relation to these comments where applicable.Thank you again for posting a review and allowing us the opportunity to respond, and we’re sorry that your experience was not up to standards on this occasion. We continue to strive to provide the best experience for our purchasers and we would be happy to discuss any further feedback customerservice@ambassador-living.co.ukKind Regards,Ambassador Living
1/5
TrustpilotWorst builders I've ever encountered
Worst builders that I have ever encountered. The customer service personnel is an absolute joke, and whoever allowed them to undertake 'luxury build' projects need to actually check out these flooded containers built with a few bricks
Thank you again for posting a review and for your earlier reviews and for allowing us the opportunity to respond, and we’re sorry that your experience was not up to standards on this occasion. We continue to strive to provide the best experience for our purchasers and we would be happy to discuss any further feedback customerservice@ambassador-living.co.uk Kind Regards, Ambassador Living
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Wallyford has the most, with 41 reviews rated 2.1 out of 5, followed by Dechmont with 35.
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