Ambassador Living reviews

★★★★★ 1/5

Trustpilot

Non existent customer care

Non existent customer care. We moved into our house in June 2023. Still waiting for the majority of snags to be addressed. Appointments were made last year to address some issues. We are still waiting. They are full of empty promises. If you’re not already committed, my advice would be to stay away.

Chris · 17 September 2024

★★★★★ 1/5

Trustpilot

Something is off

Something is seriously off with the way these guys do business. We exchanged on the Forthview site in September 2024 and had to wait 9 months for them to finish work they had promised would be done within 2 weeks.

Ross · 2 July 2025

★★★★★ 1/5

Trustpilot

Freezing house and dire customer care

Endless snags in new build with no action from customer service to fix them. The biggest problem is A thermal image shows temperatures of 7 degrees with heating on full due to faults with doors and windows. It was freezing all winter. This was reported in October 2023 and is still not sorted in June 2024. Unacceptable amount of time living in a freezing house. Other in attended to snags are less serious but inconvenient and the timescale to resolve snags is very poor customer service

Miss · 15 June 2024

★★★★★ 2/5

Trustpilot

Ambassador Living untrustworthy.

We have had a very bad experience with Ambassador Living at Wallace Park. We were lied to by the sales team to get us to sign up for a house. No sooner had we signed than the timelines changed. The original timeline was never achievable and Ambassador Living knew this at the time. The sales team withheld vital information about foundations and time for the build at the time of reservation. We have had no success with their complaints procedure, they are useless and direct you back to the sales team who are equally uninformed. We have lost the deposit and half reservation fee. This company simply can’t be trusted.

Sarah · 8 May 2024

★★★★★ 4/5

Trustpilot

Not to be trusted - now resolved

Edit 8th May 2024. Ambassador have come to a resolution with us. Fingers crossed they do the same for the others here.Edit 1st May 2024: Ambassador have begun to rectify the situation with us, hence the updated review. I will update once fully resolved. Hopefully a change for the better for Ambassador and their customers.Our experience reflects those already posted, wish we had never engaged with Ambassador. I want to add that we have submitted a complaint, three emails and a phone call and we have had no response at all. The complaints procedure Ambassador supplied us with states that they will respond within three working days, but they have not. I am posting this review as they seem to respond here. Please can you address our complaint? Your organisation has thrown a metaphorical grenade into our lives and seem very unwilling to resolve the situation.

J · 8 May 2024

★★★★★ 1/5

Trustpilot

A company that SHOULD NOT be in business!!

I was told by residents that Ambassador Living is now trying to remove honest, 1 star reviews by claiming that these reviewers were not their customers. I'm guessing that yes - that would get a few removed as not everyone cares about keeping a review up after having it written.But MAKE NO MISTAKE. This company is filled with questionable, deceitful employees with tendencies to swindle, one of the most untrustworthy builders ever formed in the UK. If it wasn't for the fact that the insurance company - Premier Guarantee exists, they would never reply to the customers' emails. But no, they will still refuse to fix these issues, and keep tricking people to buy houses from fake plastic models in order to get more funds to operate in other areas where they are not yet infamous. I have even been unofficially told by Premier Guarantee that MD Insurance has refused to offer any more warranties for new flats that they build/sell as the number of claims that have been made are appalling!Edit: Since I cannot respond to their comment - for anyone who is in my position, where you were not the first buyer of a property, DO NOT listen to their excuses and lies. As long as you are reporting issues within the first two years of the initial purchase date you are within your legal rights to request the developer to fix any snagging issues found within the flat, and a further 10 years for any structural defects as well. If you actually believed them and only reported these issues to Premier Guarantee/NHBC, you would be turned away as you are legally obligated to notify the developer first. Furthermore, for anyone considering buying a property that they built, take everything they say with a pinch of salt. Let me give you an example - on 17/02/2023 the previous owner was finally promised via email that their defective bathtub with cracks in it was finally going to be replaced after the crack resurfacing for the 4th time after 'maintenance'. Till this day, they have not replaced it, came in, painted it another time and called it a day. Their promises are empty, their practices should really be considered as fraud.Keep a paper trail, do not be fooled by their trickery!!

Angelina · 28 March 2024

★★★★★ 1/5

Trustpilot

AMBASSADOR DON'T SEEM TO CARE ABOUT CUSTOMER SERVICE

We visited the show home at Wallace Park yesterday and had a very similar and positive experience as per the posts from the people on 12 & 23 August. So much so that we were interested in taking things further. We then had a look a the reviews on Trustpilot and were extremely concerned and disappointed at the poor customer service being experienced and in particular, the way that Ambassador are dealing with it.Ambassador have issued the same generic apology to all posts, usually months later, and they have even apologised to the couple of 5 star positive reviews!They clearly don't care about customer service or pay attention to it and there is no indication that any of the issues raised have been closed out to the customers satisfaction.For us, the potential purchase of a new home is far too important to trust it to a Company with this type of deplorable attitude - a real shame.

Ian · 22 January 2024

★★★★★ 1/5

Trustpilot

6 month delay on completion and terrible communication

Visited the showhome in Jan and couldn't have been made to feel more welcome and left feeling super impressed and subsequently purchased off plan. Was told expected completion was May/June, it was delayed until end of Oct, with at least 4 completion dates given in the time, some moved with less than a weeks notice! We saw the house in Aug and there was not even close to finished so I don't know why they insisted they had no idea it wasn't going to be ready for the June, July and August promised completion dates. Actual build of the house is pretty good but the finish is poor, some extras incorrect, didn't arrive, installed incorrectly, were promised refunds in Aug which we're still waiting on and all emails are being ignored. We completed our '7 day snagging' and over a month later no one has come to rectify anything. We've also found out that the whole development is like to move primary school catchment area from an 8min walk to South Queensferry Primary to a 23 min walk to Echline Primary and since this was kept from us we have missed the consultation period. The whole process has been a series of false promises, overselling, internal communication breakdowns and downright lies which they fail to acknowledge or take ownership for. They sell themselves as a premiere developer but they are anything but. Luckily we quite like the house but I would encourage anyone else to actively avoid and choose another developer.

Emily · 4 December 2023

★★★★★ 1/5

Trustpilot

Avoid

Avoid ! Worse mistake I have ever made! A Huge delay is an understatement I was told February/March 24 for my apartment. I have sold my property living in rental with all my belongings in storage. They are now saying September 25 subject to balconies being fitted? If September goes ahead that’s a17 month delay. I cannot believe they operate this way and are still in business!

Married2011 · 12 July 2025

★★★★★ 5/5

Trustpilot

Great service and experience during our visit

We visited Wallace Park last weekend and were extremely impressed with Ambassador Living’s ShowHome. The 5 bedroom is the most impressive Showhome we have seen. Spacious, high ceilings and amazing kitchen. We couldn’t thank the sales ladies enough as they were extremely helpful, made us feel welcomed and were very knowledgeable about new builds which has helped us. Although we are not looking to buy this year we will certainly be back when we’re ready to move.

Customer · 12 August 2023

★★★★★ 1/5

Trustpilot

Stressful experience - and we haven't even moved in yet

We were really excited with the purchase of our first home with Ambassador Living back in early 2022. The Ambassador sales team were very nice and helpful when we went through the purchase process. However, since then, we have experienced a number of issues that has left us feeling stressed, frustrated, and overall deflated.The size of our property was reduced after signing the missives. They did not communicate this to us, and we only discovered this when visiting the office to review the plans. It took several months to resolve this issue and their solicitors are even worse at communicating than they are.Once that was resolved, we experienced a number of issues including delays and overall lack of communication. We have asked for updates and received no response. We have asked for reasoning for delays and have received mixed messages. We asked to speak with someone, anyone, who can give us information about when we will actually be moving in (was originally Winter 2022/23, and now they are saying it is June 2023) and not received a reply.We are aware delays happen, but it is the lack of communication that is causing us to be continuously concerned about when/if we will actually be moving in.We have friends who have purchased houses with other developers and they are receiving weekly updates with their new build and how the development is going. We seem to only receive an update when there is a delay or issue regarding our build.Buying your first home is supposed to be an exciting experience, but instead this has been stressful and tiresome. It feels as though Ambassador Living only cares about their customers when they are trying to sell their homes. Once that process is complete, you're no longer their concern.

Danielle · 13 April 2023

★★★★★ 1/5

Trustpilot

Think twice before purchasing from Ambassador

We moved into our Forthview home in June 2023. 17 months later we still have pages of snagging issues, most dating back to our 7 day snag visit (which was conducted well past this date). Unresolved issues include a brick missing from the exterior, a faulty and damaged door frame, a hole in our garage floor, no landscaping and countless cosmetic issues. Where we have had some issues attended to, in some cases attempts to fix issues has led to them being made significantly worse. Jobs have also been abandoned mid way through.

Rachael · 17 November 2024

★★★★★ 5/5

Trustpilot

Positive experience

We have just moved into our new property in Ferrymuir Gait, South Queensferry. We have had a very positive experience with the new team. Regular calls from both customer support and onsite team. High quality interiors. Prime location, with a 5 minute walk to Queensferry high street.

Jan · 2 July 2025

★★★★★ 5/5

Trustpilot

I visited the show home launch on…

I visited the show home launch on Saturday which was absolutely stunning! Loved everything about it! The sales team were a pleasure to speak with, they were very knowledgeable and engaging which made it a really enjoyable experience compared to some I’ve had in the past. Thanks ladies I hope to be back soon.

Customer · 21 August 2023

★★★★★ 5/5

Trustpilot

Beautiful homes and excellent sales staff

My husband and I is visited the Wallace Park show home launch last Saturday. The show home is absolutely stunning. The sales team were friendly and very knowledgeable about all things ‘new build’. We are not looking to buy immediately but will definitely keep Ambassador Living on our new build search list.

McKie · 23 August 2023

★★★★★ 1/5

Trustpilot

Avoid like the plague

Awful company - will happily take your money, make promises they cant deliver, and not inform you when there's any issue. Their defence is consistently "It's not our fault. Its Covid, Brexit, Builders, Materials, the Moon Alignment etc". Just take responsibilty for your own project! Please avoid for your own sanity and finance

Stephen · 10 June 2023

★★★★★ 4/5

Trustpilot

Went to visit Bangour as the area has…

Went to visit Bangour as the area has intrigued me for years. Lovely kind lady who explained the different houses for sale. I can’t afford to buy just now but me and my girlfirend will be back in the future.

Conor · 11 February 2024

★★★★★ 1/5

Trustpilot

Worst builders I've ever encountered

Worst builders that I have ever encountered. The customer service personnel is an absolute joke, and whoever allowed them to undertake 'luxury build' projects need to actually check out these flooded containers built with a few bricks

Angelina · 28 March 2024

★★★★★ 5/5

Trustpilot

Honesty is key!

We have made enquiries about homes at Bangour Village, and what stood out was the knowledge and passion for the village. What was also refreshing was the honesty and professional humility shown by Jenny.

Christopher · 3 July 2025

★★★★★ 4/5

Trustpilot

Wallyford

Popped in to Wallyford to see the showhomes and was very impressed.The lady I dealt was was most helpful and very pleasant.I thought that the level of finish to the house was of very high standard and appliances were to an impressive specification.

Lynn · 23 August 2023

★★★★★ 1/5

Trustpilot

If i could go back I would not buy house form them.

After month of trying to get Customer service / site teams to finish the site feel no option but to post this review.

Craig · 21 August 2024

★★★★★ 4/5

Trustpilot

Ambassador Living - A Stunning Development

Ambassador Living do still have some outstanding matters to complete.The development was in mid build during the COVID pandemic and, like many other developments , this affected schedule. However, I think it fair to say that they have designed a stunning development and built to a high standard.

Peter · 17 November 2024

★★★★★ 1/5

Trustpilot

STAY AWAY!!

STAY AWAY!!! From buying the house and being lied to from day one, to the 18 month delays to the condition they still have our estate in everything has been a nightmare.

John · 27 December 2023

★★★★★ 1/5

Trustpilot

Ambassador property developers disappoint again

With great trepidation I put up this review having reached the end of my rope.

Kimberly · 14 October 2024