Trusted Agent profile · Deal
★★★★★
97 reviews across 1 platform
18A High Street, Deal, CT14 7AE
Wards's office in Deal, at 18A High Street, is rated 4.5 out of 5 across 97 reviews on 1 platform, including 97 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Deal.
Every review we hold for the Deal office, from every platform, shown as written. First names only.
5/5
GoogleJess Williams from the Deal branch went above and beyond to help get us into our new build. We had a complicated chain and she helped in ways that were beyond what she would normally be expected to do. She was always contactable, extremely helpful and polite and we would recommend her to anyone!PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWorked closely with Amanda to progress a tough chain through to completion! Absolute pleasure to deal with and helped keep things moving despite some real challenges! Look forward to working with you again.
Hi James, Thank you for leaving a review! It's great to hear how much of pleasure it's been to work with our agent, Amanda, and how she's helped you progress through a tough chain to get to completion. Best wishes, Wards.
5/5
GoogleWe had a great experience with Will at the Wards deal branch. He was very polite, professional and informative. The entire process was very simple and he was always happy to have a call to help where possible. I would strongly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleStaff are friendly and approachable, worked hard to get us the best offer possible & were honest and fair with advice on viewers comments & offers. If the phone rings through to the call centre, you leave a message & get a call back within minutes. I absolutely would use them again & have no complaints. 😊 …
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleOur sales advisor, Jess, is the friendliest, most helpful and professional Estate Agent that we’ve ever dealt with! She went above and beyond what was expected and helped to make a potentially highly stressful situation manageable throughout. Would highly recommend the company and, in particular, Jess. Thank you.PositiveResponsiveness, Quality, Professionalism
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleI highly recommend Wards of Deal. The team were highly professional & so incredibly helpful when buying our flat (especially during a pandemic. ) The whole process was smooth & moved quicker than I expected. They were always there to answer any questions by phone or email.PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleI’ve been dealing with Joe Higgs at the Deal Branch. Joe always returns my calls, his approach is very professional, he’s upbeat and always a pleasure to speak with, even very small matters are no trouble and are dealt with immediately.PositiveResponsiveness, Professionalism
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
3/5
GoogleWas satisfied up till now after 3 years as a Landlord with Wards but they have since authorised and carried out unnecessary work without notifying me and deducting the amount from my account. Unable to contact the via email as no response and the phone cut to answer. So cannot get an explanation. Poor customer service for the amount I am paying.
5/5
GoogleIn all my dealings with Jess Williams, from initial viewing to her final confirmation of completion, she has been professional, friendly and informative, even going the extra mile during the fuel shortage to personally collect some additional flooring. Overall excellent service.
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
GoogleVisiting Deal for a day to view properties, called and emailed every day for a week in order to arrange viewings on two apartments, no calls returned, no emails received. Called on the way there for an update and told "I'm not dealing with that I'll pass your details on to ... " No one willing to take any ownership or provide feedback despite having notes on their system and the ability to see how many times I've asked to view and hopefully buy properties from them. Absolutely appalling service.NegativeResponsiveness, Quality
5/5
GoogleAs a first time buyer I was extremely nervous about purchasing a property buy Wards helped me every step of the way from viewing to my mortgage, all the way to completion. The Deal branch are an excellent team and would recommend them to anyone who will listen
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleI cannot rate Jessicca highly enough - she deserves a payrise! Thank you for always being so helpful, professional and informed. We were so impressed - by far the best estate agent we have dealt with in the area.PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleAmazing service from Jess at this office. She could not have been more helpful and efficient on the purchasing of my house. She is friendly and pleasant with a 5 * service to back it up. Many thanks WilliamPositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleThe service we received was exceptional. Going the extra mile to accommodate our needs. I like the fact that the whole process can be dealt with in one place. The whole team was friendly and very professional. Would not hesitate to recommend.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleLee & Amanda great people to deal with Joe Higgs - always polite, concerned and the person we met several times. Helpful & courteousPositiveResponsiveness, Quality, Professionalism, Value
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleI can't thank you enough for helping me get a new home. Big hug to ladies in Deal Branch, you went out of your way with your advice and help!!!PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleGood customer care. Great team helpful and proactive!
Hi Zara, Thank you for leaving a review! It's great to hear how helpful and proactive our agents have been throughout your experience. Best wishes, Wards.
5/5
GoogleHad a great experience with Wards of Deal, great communication at all times and nothing was too much trouble to answer my questions! Highly recommended thank you to all the staff
5/5
GoogleWards helped me purchase my first property. They were very helpful and responsive throughout the process. I was very grateful for the service I got and would definitely use them again!
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleA big thank-you to Will Sargeant who came round this morning to value our house in Deal. Smart dresser, smart thinker, and generally an excellent experience. 5 stars well deserved!
5/5
GoogleI'm very happy with the level of service and friendly professionalism I have received from the Deal branch.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleExcellent quality 👌 …PositiveProfessionalism
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
GoogleNever finds property when requested.Never rings back. Useless conveyence never rings bsck and deliberately never answers phone in fact.rubbish. never again
We're very sorry to hear that you weren't happy with our service. We can't find you on our system, so if you could provide more information to social@wardandpartners.co.uk we will follow up.
5/5
GoogleBrilliant service and communication throughout the process. Extremely responsive and helpful.PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Deal.
