Every review we hold for the Darwen office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThanks to Alicia (Swinton site)
We bought a new house in Swinton recently. Alicia who is the one that helped us in the whole procedure. She's very nice, cheerful and her customer service was perfect. She’s professional and efficient. Thanks to Alicia as she made very big effort to help us.
Monica · 15 January 2024
Agent replied · 23 August 2024
Hi Monica, really happy to hear you are settling into your New Home. Birchfield Court is a lovely gated community close to Manchester giving you the best of both worlds - we hope you enjoy your new home for many years to come.
★★★★★ 5/5
TrustpilotGreenside View
We reserved our beautiful home today at greenside view and we are so over the moon! Jonathan has been so helpful throughout our extremely long wait for the release of our plot. All the way through us constantly phoning and emailing to see if there was any update he’s been nothing but friendly and helpful. Thank you Jonathan for everything xx
Gemma · 30 October 2022
Agent replied · 10 June 2024
Hi Gemma,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotBalmoral Gardens Southport
We moved into our Ripley home a little over a week ago and we are so happy with our lovely house. We used Elans recommended solicitors for conveyancing for both sale and purchase. We reserved our house (already built) on 9th August and moved in on 29th September! Afew snags here and there but George the site manager has been very attentive and resolved most of them already. We are really happy with the quality of our house and quality of the service we have received. Collette is lovely and nothing was too much trouble for her and would answer any queries whatever time of day! We also received a lovely hamper from Elan when we moved in which was a nice touch! 10/10!
Chloe · 9 October 2023
★★★★★ 5/5
TrustpilotTracey at Elan Homes@Whittingham Fold…
Tracey at Elan Homes@Whittingham Fold is a fantastic asset. I really appreciate the way she went above and beyond to secure us one of their lovely houses, even though we didnt proceed in the end,she was by far the best sales advisor we came across during our search.
Haydn · 11 August 2023
Agent replied · 10 June 2024
Haydn,Many thanks for your kind comments about Tracey at Whittingham Fold. We hope you were successful in your new home search.ThanksElan Homes
★★★★★ 5/5
TrustpilotBrook Meadows - Thank you!
From the start to the end of the process our experience was seamless. The service we received from Kate was excellent. Kate ensured that we had regular updates and provided weekly build photos as we were out of the country.We would definitely recommend an Elan Homes house to everyone. Thank you Kate for making choosing and buying a home stress free.
Nikki · 7 May 2022
Agent replied · 10 June 2024
Hi Nikki - how wonderful to hear! We are delighted to hear you are happy with the service you have received - please do let us know if we can assist any further.
★★★★★ 5/5
TrustpilotWhittingham Fold
We looked at a lot of houses when planning to relocate to the area. We kept coming back to Elan homes at Whittingham Fold because it was a lovely small estate with well proportioned houses. However the main reason we chose to buy here is due to the excellent service from Tracy. She was helpful without being pushy and we genuinely felt like she was invested and interested in us as customers. We have never bought a brand new house before, but Tracy has made the experience as painless as possible!
Dave · 7 July 2024
Agent replied · 23 August 2024
Hi Dave, Thank you soo much for leaving your feedback regarding your new home at Whittingham Fold and Tracy our Sales Executive.We hope you will have many happy years in your new home.We will ensure we share your kind words with the team.Many thanksElan Homes
★★★★★ 1/5
TrustpilotReally dodgy company
Really dodgy company, change contracts after completion. Your land and house are not yours. Contractors mostly are really incompetent and inconsiderate. They don’t do the snagging. Sub standard work. Avoid at all costs
Traveltothestars · 22 January 2026
Agent replied · 23 February 2026
Thank you for taking the time to leave your feedback.
We’re very sorry to read your comments, as they do not reflect the standards we aim to uphold at Elan Homes.
Unfortunately, as no name or development have been provided, we are unable to identify you or investigate the issues you have raised.
We take all concerns seriously, including those relating to build quality, snagging, contractors, and customer care, and we would welcome the opportunity to investigate this properly.
We kindly ask that you contact our Customer Care team directly with your details, including your development and plot number, so we can understand your experience and work towards a resolution. Our team is always happy to help and can be contacted at customercare@elan-homes.co.uk
We hope you will get in touch so we can address your concerns constructively.
The Elan Homes Team
★★★★★ 5/5
TrustpilotGreenside View
We have recently reserved a plot at Greenside view Dukinfield, Jonathan has been extremely helpful throughout the process and has given us regular updates on the progress of our home and even spent over 4 hours with us helping us choose the tiles and other interior finishing touches. We can’t wait to move in now! Thankyou
Natalie · 31 October 2022
Agent replied · 10 June 2024
Hi Natalie,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotExcellent service
We (myself, my wife & our son) had a house viewing appointment with Shirley at Greenside View. She's very warmly, cheerful and her customer service was per excellent, far more than our expectations and it was so sad that we could not find the type of a house that we wanted. However, Shirley still go ahead and refereed us to their other site in Swinton. Thanks to Shirley as she made our day worthwhile!
Dimeji · 28 November 2023
★★★★★ 5/5
TrustpilotElan Homes Customer Care Team
Elan Homes Customer Care Team have been excellent
Customer · 17 July 2026
Agent replied · 13 June 2024
Good morning,
Thank you so much for taking the time to leave such kind comments about our Customer Care team. We’re delighted to hear that over the past 12 months they have provided quick and friendly support whenever you've experienced any minor issues.
It’s also wonderful to know that Katie was able to resolve the recent electrical issue for you so quickly. We strive to provide excellent service to all of our customers, so it's fantastic to hear that Katie and the rest of the team have consistently delivered that level of support for you.
Thank you once again for your lovely review, we truly appreciate it.
The Elan Homes Team
★★★★★ 5/5
TrustpilotReady to move.
We didnt feel pressurised to buy but appreciate all the help Tracy has given us in chasing up our estate agent to push the sale of our house through.Its mine and my partner's first house together and we can't wait to move in.
Andrew · 3 October 2025
Agent replied · 25 December 2025
Hi Andrew,
Thank you for your kind feedback. We're pleased to hear that Tracy was able to support you throughout the home-buying process. Congratulations to you and your partner on buying your first home together.
Wishing you both all the best as you prepare to move in!
The Elan Homes Team
★★★★★ 5/5
TrustpilotJust want to say thank you to Michelle…
Just want to say thank you to Michelle at Oak Grange for all your help and support. The service has been outstanding and Michelle has been so understanding throughout the whole process. I would highly recommend an Elan Home.
Lara · 19 May 2025
★★★★★ 5/5
TrustpilotOutstanding Service Throughout
From Start to finish, my experience with Elan Homes and in particular Jonathan has been outstanding. Very personable, approachable and caring in all stages of the process, Jonathan has made the house buying procedure fun, exciting and stress-free. Could not recommend using Elan Homes enough, especially as a first time buyer
Sam · 15 January 2023
Agent replied · 10 June 2024
Hi Sam,Many thanks for your kind comments about Jonathan and the Elan Homes team.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotJonathan Greenside view
Jonathan has been fantastic in every step of us moving into our first home. He took a lot of stress out of the process to make it easier for us. We are now moved in and couldn’t be happier with our home. Brilliant service from start to finish.
Sam · 22 April 2023
Agent replied · 10 June 2024
Sam,Many thanks for your kind comments about Jonathan at Greenside View.We hope you have many happy years in your new Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotExcellent service from Rosie .
Excellent and very knowledgeable advise from Rosie at Balmoral garden's, Everything was explained about the process of buying a property very thorough . Nothing is to much trouble for her.
Jayne · 17 May 2024
Agent replied · 23 August 2024
Thank you for your kind words - we think Rosie is fantastic as well and appreciate the feedback.
★★★★★ 1/5
TrustpilotQuick to take your money.
The way Elan homes operates is quite remarkable. You report a problem to customer services (external doors not fitting and needing replacement), they send someone round, in our case multiple times, acknowledge the issue and confirm they will address the problem then nothing happens. You then follow up with more emails to customer services, receive a response offering apologies and various reasons for the delay, and the cycle continues. We have been waiting since last spring. Following on from your response dated 26/3/24: It was very unfortunate that it had been necessary to initiate county court proceedings against Elan Homes prior to said action being taken.
Mr · 26 March 2024
Agent replied · 10 June 2024
Dear Mr MurrayThank you for your recent feedback regarding your experience with Elan Homes. We appreciate you taking the time to share your concerns with us.We can confirm that our Group Customer Care Manager has been in contact with you directly and assured you that we committed to addressing any issues you've encountered and ensuring that your expectations are met.We've taken your feedback seriously, and we're pleased to inform you that we've scheduled the necessary works to address your concerns. If you have any further questions or concerns, please don't hesitate to contact us directly. We value your feedback and are here to assist you. Thank you for choosing Elan Homes, and we look forward to resolving this matter to your satisfaction.
★★★★★ 5/5
TrustpilotHazelfields
Marie and Collette were extremely helpful when we recently visited Hazelfields. They explained all the features of the house and estate and gave us the confidence to proceed with our purchase.Many thanks
Rob · 24 March 2024
Agent replied · 23 August 2024
Mr and Mrs Evans, we hope you are settling into your New Home well and enjoying being closer to your family - please remember the team are on hand to assist if your need any help.
★★★★★ 4/5
TrustpilotRosie our sales executive was very professional from start…
Rosie was very professional from start to finish. You can trust her for effective follow up, clear and timely communication. And Elan homes are built with care and stunning.
Ajibola · 4 August 2025
★★★★★ 1/5
TrustpilotZero Stars: Disastrous Experience with Elan Homes
If I could give zero, I would have given zero. Elan homes customer care is the worse ever. Do not trust Elan Home. They are lightning fast at taking your hard-earned money, but their after sale service is an absolute joke. My experience with Elan Homes has been nothing short of a nightmare. Not only did they fail to leave enough space and gap for my dishwasher socket and appliance, but their dismissive attitude towards the safety and security concerns raised is absolutely appalling. Despite the clear evidence of friction between the socket and the machine, Elan Homes seems to believe that their drawing showing the designated socket location absolves them of any responsibility.It is absurd to claim that the placement of the socket is fixed according to their drawing, while completely ignoring the fact that standard-sized integrated appliances require a certain amount of space to function properly. As someone who has purchased new builds in the past, I am utterly disappointed by the lack of foresight and accountability demonstrated by Elan Homes.To exacerbate the situation, I have raised a complaint and am currently waiting for a resolution. However, in the meantime, my kitchen is in disarray, my dishwasher cannot be used as it's integrated into this specific point, and the safety concern remains heightened, especially with kids in the house.Since moving into my home in March 2023, I have encountered numerous issues with Elan Homes, many of which remain unresolved to this day. Despite bringing these concerns to their attention, including the ongoing issue with my back garden, I have been met with delay after delay and have yet to see any satisfactory resolution. Save yourself the headache and avoid Elan Homes at all costs. Their negligence and refusal to address legitimate concerns make them unworthy of anyone's trust or investment.
Sira · 13 March 2024
Agent replied · 10 June 2024
Hi Sira Thank you for taking the time to share your feedback, although we regret that your experience with us has been less than satisfactory.We understand your frustration regarding the functionality of your dishwasher and apologise for any inconvenience this may have caused. Upon reviewing your concerns, we found that the necessary space and electrical socket for your dishwasher were provided as per the specifications outlined in your working drawings, which you had signed off on. However, we acknowledge that there may be an issue with the positioning of the socket impacting the functionality of your dishwasher.While we sympathise with the inconvenience you're facing, it's important to clarify that the challenge you're encountering does not result from any defect on our part. Integrated dishwashers, though not standardised in size, typically adhere to a general range of measurements. Whereby planning and consideration of measurements are crucial to ensure seamless integration into your kitchen space.It is surprising that this concern was not raised by your installer during the installation process, especially considering the thorough safety assessments and compliance checks conducted prior to the handover of your home. These assessments ensure that all electrical components, including sockets, meet regulatory standards for safety and functionality.Regarding any unresolved issues, we have records indicating that you signed off on items raised during your initial 7-day appointment as completed on June 22, 2023. However, we are committed to addressing any ongoing concerns you may have and encourage you to contact your dedicated customer care coordinator for further assistance.
★★★★★ 1/5
TrustpilotBeware
BewareCHECK your Contracts - Elan Homes are not providing the legally required Ombudsman service for customers since 1 January 2023Elan Homes use the excuse of a Consumer Code underwritten by their Insurer NHBC which does NOT cover building defects Their Consumer Code covers Administrative breaches in Customer Service and After Sales Responses which NHBC state Elan Homes breach with alarming regularityAny Building Defect highlighted and accepted by Elan Homes within 2 years from Completion of Sales remains the responsibility of Elan Homes in perpetuity until the Customer signs it off and accepted as complete Yet to be signed off by Customer in our caseNHBC are not independent as an Ombudsman would be and is paid by insurance premiums to deal with building defects highlighted and accepted AFTER 2 years from Completion Perhaps the Director who recently resigned saw the light and left the sinking ship
Kathleen · 7 March 2024
Agent replied · 10 June 2024
Dear KathleenThank you for your continued engagement and feedback on Trustpilot. We appreciate the opportunity to address your concerns, although we must clarify some factual inaccuracies in your recent post.Firstly, we want to assure you that Elan Homes does indeed provide the necessary ombudsman service, which is communicated to all our customers throughout the reservation and completion process which has been previously communicated to you in email correspondence. We understand the importance of this service in resolving any disputes or issues that may arise during your homeownership journey.Regarding your mention of defects or latent defects, we acknowledge our responsibility to address and resolve such issues in accordance with our own standards and the technical requirements outlined by the NHBC. Furthermore, we want to clarify the warranty coverage for your home. While your remaining 8-year warranty falls under the NHBC from years 3 to 10, please rest assured that we are committed to working with you within the initial 2-year warranty period. During this time, we will strive to provide timely and informative responses to any concerns or enquiries you may have.Our aim is to ensure your satisfaction and address any issues you encounter to the best of our ability. We understand that sometimes the answers provided may not be what you were hoping for, but please know that we are dedicated to transparent communication.Thank you once again for bringing your feedback to our attention.
★★★★★ 1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. Elan homes seems to be helpful until they receive your money. Having moved into our home in July 2023 we still have outstanding snags which need sorting. Quickly after moving in it became apparent that our garage was flooding during rainfall. Elan told us that it would be investigated but to stop further flooding we would be fitted a rubber strip as a temporary measure.Forward 7 months and we have chased this up numerous times as the rubber strip is still allowing water in and now been told that the only thing they can do is re fit the ‘temporary’ rubber strip correctly as per guidelines as it wasn’t fitted correctly. We have never had anyone come out to inspect the garage to see what could be causing the issue so how they can fob us off is beyond me! Absolutely shocking after spending so much money! I would also like to add that god help anyone who is moving into one of elans houses as they seem to use incompetent tradesmen who just cause more problems when coming to ‘fix’ reported snags. Also good luck trying to get a response from anyone at customer care as I am still awaiting a response from over a week ago !!!
Gemma · 29 February 2024
Agent replied · 10 June 2024
Dear Gemma Thank you for taking the time to share your feedback with us on Trustpilot.We have carefully reviewed your concerns, especially those you highlighted, and have taken necessary steps to address them. Our Group Customer Care Manager has been in touch with you to discuss our proposed solutions. We sincerely hope that these measures demonstrate our dedication to resolving any issues you've encountered to your satisfaction.Additionally, we understand the importance of communication and have ensured that your coordinator for the development has maintained regular contact with you. Our team remains committed to assisting you, and your satisfaction remains a top priority for Elan Homes. Once again, we appreciate your feedback and eagerly await your response to our recent email communications.
★★★★★ 5/5
TrustpilotExcellent
Thank you Kelly for all the help and guidance throughout the process of buying our dream home.Kelly was so patient and cleared our endless doubts without any hesitation.she is very friendly and approachable at any time,and responds to our calls and emails very quickly. Looking forward for the handover of keys in few months..
Veena · 21 March 2022
Agent replied · 10 June 2024
Hi Veena,Many thanks for your kind comments about Kelly, we hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 1/5
TrustpilotBought a house in Redwood Boulevard in…
Bought a house in Redwood Boulevard in Blackpool. The finish of the house is poor. Doors warped and catches that look like a 5 year old has had a go. Parts missing in the kitchen and missing tiling in the bathroom. Our canopy over our front door doesn't fit the wall correctly and our front door leaks water. Rear patio doors don't lock and are insecure. I have complained and brought to the attention all these issues with site and customer services. Nothing, no dates to rectify any of this. What could have been a lovely house has been let down by what I can only describe as cowboy trade people. A blind person could fit some of the fittings better than Elan have done. I'm now coming to the conclusion that they will never rectify these issues and we will end up in the small claims court or county court to try resolve this. That's after I finish hitting my head off my unfinished brick wall.
Wayne · 8 February 2024
Agent replied · 10 June 2024
Thank you for sharing your feedback with us. We genuinely appreciate your time and the opportunity to address your concerns. We apologise for any frustrations you've experienced and want to assure you that we take your feedback seriously.Our sales manager has personally met with you, and your dedicated customer care coordinator for the region has also been in contact and scheduled an appointment for our remedial operative to attend on 26.02.24. Please be assured that our team will stay in contact with you throughout the process to provide updates and address any further questions or concerns you may have.
★★★★★ 4/5
TrustpilotBrook Meadow Development
Kate was great in the process of buying my property however, the aftersales site team and snagging hasn't been as great. Still awaiting for snags to be completed and had some cancelled on the day, which when you work and have had to have time off work for these to be completed is frustrating...
Beth · 21 February 2022
Agent replied · 10 June 2024
Beth,Many thanks for your kind comments about Kate and the process of buying your property.We are sorry to hear that you have had an issue with snagging so far, I do believe we are aware of the outstanding issues and they are being worked on, it may be that they are now fixed as I had a date of the 7th for some outstanding issues.If you do not think all has been sorted please feel free to get in touch with the customer care team on 0345 481 8805 or customercare@elan-homes.co.ukWe hope this rectifies the remaining issues and you love living in your new Elan Home.ThanksElan Homes
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