Elan Homes Darwen reviews

★★★★★ 5/5

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House sale

When we saw Elan Homes were advertising new build houses where we wanted to buy we were a bit skeptical as we hadn’t heard of the developers before however we did our research and despite a couple of bad reviews we decided to pursue purchasing our house with them.I would definitely recommend Elan homes as a developer. They have always sorted out any minor issues quickly and effectively.We have encountered issues (beyond Elan Homes’ control) and our sales executive William Grey (Billy) has been absolutely brilliant, he has always helped us out and fought for us when we needed it, he is a fantastic sales executive, always at the end of the phone and a very friendly face who will go above and beyond to help his clients. We couldn’t thank Billy enough for everything he has done for us during the process as well as after the purchase of our home. We would not be where we are without Billy’s help and support - he is worth his weight in gold! So a massive thankyou to Billy!

Kyra · 17 November 2021

★★★★★ 1/5

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Do Not Buy From This Company.

House purchased from Elan Homes in Loggerheads. The sales rep on site has been consistently rude and very unhelpful in every way she possibly could be. She delayed my viewings, arranged for me to pay a reservation fee to her stand in who knew nothing about it and didn’t know how to take a reservation fee, then after weeks of chasing her she advised me it was too late to ask for any extras. It was too late because she had created consistent delays. A complaint to Customer Services was completely dismissed and disregarded. Buying a new house was supposed to be a happy experience. It wasn’t.Elan Homes Response below. This is a joke! No one answers the phone. There is a recorded message to leave your number and then NO ONE returns your call. So I reiterate, DI NOT BUY FROM THIS COMPANY.

Rosie · 12 November 2021

★★★★★ 5/5

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Delighted to have completed on our new…

Delighted to have completed on our new home at Greenside view. Our house is lovely and we can't wait to personalise it. Thank you very much to Jonathon who has guided us through the process, been a listening ear through the stress of communicating with solicitors during a lengthy sales process with my house I was selling and generally been such a friendly and helpful point of contact throughout. Thank you Jonathon and Elan.

Caroline · 24 August 2022

★★★★★ 1/5

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Elan Home Avoid this company

We bought new ELAN home13 months ago. Tiles were damaged so a very disgruntled tiler came to replace them He and his colleague proceeded to smash the tiles with a hammer, this resulted in damaged walls and cupboards. Then two other ELAN guys came so now 4 of them stomping around the kitchen all over the rubble resulting in very badly scratched tiles. ELAN have agreed to replace the tiles 31 however they only have 11 that will match. The rest will be a close match. They have already put two unmatched tiles down previously and they really stand out Our floor will look like a chess board. You would expect ELAN to replace the whole floor as it is down to their neglect. Absolutely shocking!!!

Christine · 24 October 2021

★★★★★ 4/5

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I love my new house, but

I love my new house. Though some items on the Snagging List were rectified very early on, there are some still outstanding (plus additional ones which have become noticeable more recently as we didn’t take up occupation immediately after completing the purchase). I am hopeful that these can be dealt with shortly.Due to the location of my property and positioning of site security gates I was unable to see build progress for myself, even from a distance (though was sent photos weekly by the sales coordinator). However, mainly due to Site “health and safety” reasons, I did not get to see inside or outside until the property was finished. At that stage all electric sockets and T.V. Aerial points had been fitted. I was disappointed with their location in the Lounge in particular which has resulted in my having to change the furniture layout to suit other n what I had in mind previously. The upshot being, it would have been advantageous if I could have been invited to have an input at the crucial stage of aerials and sockets being fitted.

Mrs · 14 October 2021

★★★★★ 1/5

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Do not buy a house from this builder…

Do not buy a house from this builder the standard of build is very very poor. There is not one room in my four bedroom house that has no defects. They had to replace several damaged tiles in my kitchen and now nearly all the tiles are completely scratched and look awful. They are now offering to change with near match coloured tiles which is a disgraceI have spoken to customer care and had visits. Elan do not have enough of the correct tiles to replace the tiles your tiler damaged. So now have to have a near match colour tiles which stands out a lot. Just not acceptable when Elan damaged my tiles in the first place!!! Seeking professional advice in this.

Christine · 11 October 2021

★★★★★ 5/5

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Recently purchased The show home @Elan…

Recently purchased The show home @Elan Home estate in Southport (Balmoral Gardens) Not only is the house beautiful, Ken has been amazing. He has helped us every step of the way and been a pleasure to deal with. We had a some difficult family circumstances at the same time and he was considerate to our needs greatly. I Cant recommended Elan enough but also credit to Ken. He is a great reflection of this brand.Bravo !!

Rach/Neil · 5 May 2022

★★★★★ 5/5

Trustpilot

Fantastic

I am in the process of buying my first home and I came across the Elan new builds. Rosie has been excellent for helping making this new chapter of mine smooth and exciting. She has been really helpful and replied to our questions very quickly. Thank you for all your help so far.

Katie · 23 March 2024

★★★★★ 5/5

Trustpilot

New builds are bound to have some issues but Elan will sort them

Bought a House 4 years ago from Elan. Yes we had a long list of snags but they were great at getting through them and getting them sorted. Had a few issues outside of snagging in the years to come and even those we managed to come to aggreement with them as a developer to resolve to the satisfaction fo all. Customer care team and especially Vikki was great. Sean and Steve also have been great throughout.

Charles · 15 August 2024

★★★★★ 5/5

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Balmoral Gardens

A massive thank you to Rosie at Balmoral Gardens for the on-going support and advice regarding the purchase of my first home. Over the last 6 months, Rosie has been very patient and knowledgeable - and she has kept me up to date with any information - whilst I considered the development and found the perfect property for me. I look forward to living at Balmoral Gardens and hope that my experience with Elan Homes continues to be great.

Amy · 10 July 2024

★★★★★ 5/5

Trustpilot

Amazing Customer Service

We bought our home 1 year ago and although we had a professional snag review, very few faults/issues were reported thankfully. It was just mostly minor cosmetic details. In the year we have been living here, one window has cracked due to settlement and our ceilngs downstairs have lines across them, where the tape hasn't held properly. We were told to liase with our site manager for any issues. Having messaged him a few times with our queries, nothing was resolved. We contacted Customer Care and Lynn Murphy was absolutely amazing. She answered our email straightaway, and sent us Darren Rudge a maintainance technician to resolve as many issues as possible a week later. His attention to detail was fantastic. A new window has now been ordered, and a few kitchen cabinets to replace ones due to chips. The plasterer is coming this week to hopefully fix the ceilings! You always get a few faults with new houses which is to expected, and hear of bad reviews on aftercare. I completely disagree. The customer service we have received has been faultless, and I would recommend anyone buying a new home to look at Elan

Clare · 5 June 2024

★★★★★ 5/5

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Rosie at Elan Homes in Southport was…

Rosie at Elan Homes in Southport was excellent in the service she provided.Professional in her manners but also very friendly. She made everything go as smooth as it could with a few added incentives thrown in, it made the perfect choice in choosing Elan homes and Rosie...

Mr · 10 June 2024

★★★★★ 5/5

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Mossley Gardens

We've been in our Elan house since March 2020 and have been very happy. The development is lovely and we love the communal green. We dealt with Billy and Ken who helped us move in smoothly despite it being in lockdown 1.0. Their customer service has been fantastic and still is! Of course, being a new build, there has been snags, but they have been dealt with and luckily nothing major. We would recommend Elan to everyone.

Kavita · 8 November 2021

★★★★★ 5/5

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5 star happy customers

From start to finish, Elan have made moving easy. We used 'easy move' and it couldn't have been simpler. Michelle (Oak Grange) has been nothing short incredible, nothing is ever too much trouble. Our house is perfect, we only have a couple if snags which will be fixed within the week. Couldn't be happier ☺️

Mrs · 3 November 2025

★★★★★ 5/5

Trustpilot

Excellent experience

Kelly Ollis is amazing. The support and guidance we received from Kelly from the very beginning of our house journey to now being in our home for 7 months, she always goes above and beyond to help out and get our minor issues fixed immediately. We are so grateful that Kelly has been there every step of the way during our first home experience and we cannot thank her enough :)

Hollie · 23 May 2022

★★★★★ 5/5

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Brook meadow

As first time buyers we were a little unsure how everything worked and what options were available to us. However Kate in the sales office was brilliant. Explained everything in detail and never rushed us into any decisions. Even after our sale had gone through and we’d moved in, Kate was always available and willing to help us chase any issues that we had! Overall a very positive experience buying our house!!

Nick · 31 January 2022

★★★★★ 5/5

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Amazing experience

Located at tower gardens just bought my first home great experience all round. Want to say a big thank you to Tracy Sales Executive she has been amazing she couldn’t do enough for me, such a lovely lady kept me updated any questions I had she was there to help and support me. Thankyou also to the site manager Dave also been amazing. Absolutely love my new forever home!! Xx

Sharna · 7 September 2024

★★★★★ 5/5

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Helpful Sales Team

We are in the process of buying and Collette has been so lovely and informative with us. Each time we have visited site she has endeavoured to answer any concerns we have had, always with a cheery disposition. Ken too has been extremely helpful with our purchase.

DAVID · 22 March 2024

★★★★★ 5/5

Trustpilot

Great support from elan homes

We have been in our new home now for a week! Our sales rep Tracey has been amazing every step of the way as has her manager Ken both great support! The site manager Dave has helped with everything too whether it’s advice or to fix a problem! We are located at tower gardens and couldn’t be happier with our home and experience with Elan homes 🏡 ♥️

Jade · 30 August 2024

★★★★★ 5/5

Trustpilot

Thanks to Alicia (Swinton site)

We bought a new house in Swinton recently. Alicia who is the one that helped us in the whole procedure. She's very nice, cheerful and her customer service was perfect. She’s professional and efficient. Thanks to Alicia as she made very big effort to help us.

Monica · 15 January 2024

★★★★★ 5/5

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Greenside View

We reserved our beautiful home today at greenside view and we are so over the moon! Jonathan has been so helpful throughout our extremely long wait for the release of our plot. All the way through us constantly phoning and emailing to see if there was any update he’s been nothing but friendly and helpful. Thank you Jonathan for everything xx

Gemma · 30 October 2022

★★★★★ 5/5

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Balmoral Gardens Southport

We moved into our Ripley home a little over a week ago and we are so happy with our lovely house. We used Elans recommended solicitors for conveyancing for both sale and purchase. We reserved our house (already built) on 9th August and moved in on 29th September! Afew snags here and there but George the site manager has been very attentive and resolved most of them already. We are really happy with the quality of our house and quality of the service we have received. Collette is lovely and nothing was too much trouble for her and would answer any queries whatever time of day! We also received a lovely hamper from Elan when we moved in which was a nice touch! 10/10!

Chloe · 9 October 2023

★★★★★ 5/5

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Tracey at Elan Homes@Whittingham Fold…

Tracey at Elan Homes@Whittingham Fold is a fantastic asset. I really appreciate the way she went above and beyond to secure us one of their lovely houses, even though we didnt proceed in the end,she was by far the best sales advisor we came across during our search.

Haydn · 11 August 2023

★★★★★ 5/5

Trustpilot

Brook Meadows - Thank you!

From the start to the end of the process our experience was seamless. The service we received from Kate was excellent. Kate ensured that we had regular updates and provided weekly build photos as we were out of the country.We would definitely recommend an Elan Homes house to everyone. Thank you Kate for making choosing and buying a home stress free.

Nikki · 7 May 2022