Trusted Agent profile · Darwen
★★★★★
301 reviews across 2 platforms
Milking Lane, Lower, Darwen, BB3 0RB
Part of Elan Homes, see every office.
Elan Homes's office in Darwen, at Milking Lane, is rated 4.1 out of 5 across 301 reviews on two platforms, including 3 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Elan Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darwen.
Every review we hold for the Darwen office, from every platform, shown as written. First names only.
5/5
TrustpilotWe Cannot recommend Elan homes enough
We Cannot recommend Elan homes enough, we have had a great experience buying our home. Anna and Billy where beyond helpful and made the process go as smoothly as possible. Any little snags where sorted out quickly.The site manager has been great nothing as felt like to much.
Many thanks for your kind comments Lyndsey, we will pass these on to Anna, Billy and the site team.Thanks Elan Homes
5/5
TrustpilotVery good communication
Very good communication, answering all questions asked and returning calls/emails promptly.
Thank you for your comments - please remember the team are still available if you require any further assistance.
5/5
TrustpilotGreat experience so far
Great experience so far, very proactive regarding moving the sale along which makes the process a little bit easier, enjoyed picking the specifics for the new build, as it was made simple via Jonathan Sinnott the sales executive
Hi Bradley,Thanks for your kind comments about Jonathan, we cannot wait for you to move in and have many happy years in your new Elan Home.ThanksElan Homes
5/5
TrustpilotRosie at balmoral gardens has helped me…
Rosie at balmoral gardens has helped me from start to finish With the process of buying my first home. She has been excellent throughout and made this nothing but an exciting experience for me! Thank you for all your help Rosie.
5/5
TrustpilotGreat team of staff all round
Very helpful, informative with great attention to detail.
Thomas - thank you soo much for your kind words, we really appreciate you taking the time to leave us a review.Please remember our team are here to help if you need us.
1/5
TrustpilotTruly terrible company
Truly terrible company. Have written to my MP to complain about the shocking way they treat vulnerable people suffering from dementia and leukemia. If I could give zero stars I would. Sickening contempt for people.
Hi Phil,We are so so sorry to hear about your family situation.We would welcome the opportunity to discuss the matter further and reassure you that Elan Homes do care.Our Customer Care team will be in touch over the next few days to discuss further.
5/5
TrustpilotRosie the sales girl was fab .very…
Rosie the sales girl was fab .very friendly and helpful
Thank you soo much for your kind comments - we will ensure this is shared with the team.
5/5
TrustpilotBeautifully presented show home in a…
Beautifully presented show home in a good location. Rosie wad very well informed about the site and very patient with us.
Hi Trevor, thank you soo much for visiting our development Hazelfields in Poynton and your kind words regarding Rosie - we shall pass on your kind words. If we can assist any further, please do let us know.
5/5
TrustpilotHolcome Gardens feedback
Hilary at the Holcome Gardens site was friendly and engaging from the get go. Prompt to reply as well as helpful and supportive on queries raised. I would highly recommend Elan Homes based on this initial experience.
Matt,Many Thanks for your kind comments about Hilary and the experience you have had at our Holcombe Gardens development.ThanksElan Homes
5/5
TrustpilotBought a house 4 years ago from Elan…
Bought a house 4 years ago from Elan and received fabulous customer care & and after support from senior sales advisor Ken. He couldn’t have been more helpful, he was genuinely caring and professional in his approach.
Hi Jo, thank you so much for your kind comments - we will be sure to share your kind words with Kenneth.
5/5
TrustpilotFantastic customer service from Kate so…
Fantastic customer service from Kate so professional all the way through this process from start to finish excellent customer service from Kate very lovely lady. Would recommend buying with elan homes beautiful homes.
Hi Michelle,Thanks for your kind comments about Kate.We hope you have many happy years in your new Elan Home.ThanksElan Homes
5/5
TrustpilotSo far so good
So far so goodJonathan very helpfulHe knew more about what was going on with our chain than our own estate agent.Very thorough and accomodating
thank you for your kind comments regarding our Sales Team. Here at Elan we pride ourselves on delivering a quality and friendly service to our customers. We hope you continue to enjoy the Service Levels we offer.
1/5
TrustpilotPrevious 5* review now a 1* review
I previously gave a glowing review when dealing with Rosie during the sales process which started in October 2023.
5/5
TrustpilotExcellent service
Really good experience with Elan homes since it has taken over from Stewart Milnes. Janet and Kenneth have been lovely . Really good customer service , quick to respond to any queries. Thank you !
5/5
TrustpilotRecently visited a property with Elan
Recently visited a property with Elan, it was beautifully presented spacious home and the agent on site (Frankie) was very helpful, patient and friendly. She provided a lot of helpful information and took the time to answer any questions that we had. A very pleasant and informative experience overall.
1/5
TrustpilotElan homes / half a job
Lived on a new plot for 2 years and the road still isnt completed, raised drainage and dodgy paths. They wont answer calls or explain what is happening. Frustrating.
Hi,Please can you contact our Customer Care team on homes.customercare@elan-homes.co.uk or call 0845 481 8801.With details of which site you are at so we can follow up.ThanksElan Homes
5/5
TrustpilotVery good
Bought a house from Elan Homes in 2017 - great experience and product was exactly as promised. Customer service after was also very good and fixed any issues I had within a timely manner.
Hi Elliott, thank you for your kind review. We hope you love your home - please do let us know if you require any further assistance in the future.
5/5
TrustpilotJanet at Elan Homes has been superbly…
Janet at Elan Homes has been superbly helpful from reservation to now. She is always on hand to answer any questions and nothing is ever too much. We would recommend her profusely.
5/5
TrustpilotVery helpful sales personnel
Very helpful sales personnel. Guided us through the detail of our prospective personnel.
Thank you for taking the time to leave us such a kind review - the Elan team pride themselves on providing a quality service - please do let us know if you require any further assistance.
5/5
TrustpilotGood level of service receieved so far…
Good level of service receieved so far with Hilary. She has answered our long and growing list of questions, and been supportive in arranging multiple visits to the showhome.
Hi Alistair, thank you for your kind words regarding Hilary - our Senior Sales Executive - we will be sure to pass on your kind words.
2/5
TrustpilotSales rep very uninterested in selling…
Sales rep very uninterested in selling us a home!
Really disappointed and shocked to hear this - our Sales Team pride themselves on delivering an exceptional level of service - if you could please contact our Customer care team and let us know when you visited and which development we will look into this for you. Unfortunately, we are all human and can have bad days and we would love to restore your faith in Elan Homes.
4/5
TrustpilotVery pleased with everything so far
Very pleased with everything so far. Gorgeous houses. Still waiting for snags to be sorted after 2 months of moving in though, so can’t give 5 stars. will re review following this.
Dear Ms Hicks I would appreciate it if you would provide our Customer Care team with the details of your outstanding issues and they will ensure everything is reviewed and that you are provided with updates. They can be contacted on 0345 481 8805 or customercare@elan-homes.co.uk.
5/5
TrustpilotWhittingham Fold First Time Buyers
We bought our first home through Elan Homes at their Whittingham Fold site in Goosnargh. Tracey and Colin could not have been more helpful and made the process of purchasing our first home exceptional. We can not praise Tracey and Colins enough.
5/5
TrustpilotThe help and support from Jonathan…
The help and support from Jonathan Sinnott the sales representative from Elan homes.His efficiency and friendly approach made everything seamless.
Hi Janet,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
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Tell us what you need and we'll put you in touch. Elan Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darwen.
