Elan Homes Darwen reviews

★★★★★ 5/5

Trustpilot

We have bought a very nice modern home…

We have bought a very nice modern home from elan homes, everything has been nice and smooth up to now, our snags have been attended to quickly which isn't many at all in our experience Anna and billy have been very helpful and sorted out alot for us as and when neededThe site managers are really helpful with us too, which is another bonus, they have done a good few favours for us up to now tooEverything and everyone has been good to us and we are really happy with our new home!

Ste · 14 March 2021

★★★★★ 5/5

Trustpilot

Great experience and friendly approach…

Great experience and friendly approach by the staff.Explained well about property.

Jini · 22 September 2025

★★★★★ 5/5

Trustpilot

Mossley gardens

I am delighted with my new house. It is well designed and lovely and warm it also has a large garden which is unusual for new houses. The site has been well planned around a communal grassed area which means the houses are spaced out and the site has character. Our main contact with Elan was Ken from the sales team. From our very first meeting where he helped us decide what we wanted, to moving in he shared our excitement with us. He always made time for our many questions and was able to offer help and advice. He kept in touch so that we knew where the process was up to. He is an excellent ambassador for Elan.

Mrs · 8 March 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I am a new home owner under Elan Homes. The customer service experience has been excellent. I had problem with my plumbing system and Elan responded very swiftly to my concerns and got it resolved in less than 24 hours. I can't be prouder to have Elan Homes as my Builders. Will recommend the company to prospective home owners 100%

Paul · 12 March 2025

★★★★★ 5/5

Trustpilot

Well done Elan...

Because of some difficulties resulting from accidentally crossed wires, Elan Customer Care Manager Dani Evans got in touch to resolve things. And Dani (and her colleague Shaun) couldn’t have been more helpful, an object lesson in outstanding customer care, and a credit to Elan.

Th · 28 June 2024

★★★★★ 1/5

Trustpilot

Shocking Customer Care

In July landscapers came to our property to do some work who were provided by Elan Homes which resulted in them putting down soil around certain parts of the garden. We were told that a week later they were going to come back and put weed and feed down and until that and for a couple weeks after we need to keep our 2 year old off the lawn.4 MONTHS LATER AFTER NUMEROUS EMAILS AND PHONE CALLS TO ELAN HOMES FINALLY THE LANDSCAPER RETURNS. He tells us that because it’s so late in the year putting weed and feed down would be pointless and this particular person didn’t even know that it was his own associate that made this MESS IN THE FIRST PLACE!So we request that as a gesture of good will can Elan Homes please pave the small area of the lawn which they damaged (I was even prepared to pay for the paying slabs) CAN YOU ACTUALLY BELIEVE ELAN HOMES SENIOR TEAM DENIED THIS REQUEST AND EXPECT US TO NOW LIVE WITH A MUD FULLER GARDEN WHEN THEY RUINED OUR LAWN IN THE FIRST PLACE??Great customer care when you are spending a couple hundred grand buying one of their properties........

Ross · 7 December 2020

★★★★★ 1/5

Trustpilot

Look past the 5* sales reviews of Jonathan and instead read the 1* after completion reviews of Elan Homes

Wrea Green Sales Office promise specifications which are unable to be fulfilled by Site TeamSite Team has been provided with unskilled labourSite Manager overlooks poor preparation and execution of tasksCustomer Care Team are invisible and uncontactableAfter Sales Service has been outsourced Snagging issues sometimes accepted but resolved at a snail pace and the regular communications for resolution never materialise5 Directors are involved with over 200 other companies/businesses

Kathleen · 13 October 2022

★★★★★ 1/5

Trustpilot

Three Js Abberley.

Three Js Abberley.Worst customer service ever.Still waiting for snags to be fixed over a year later.Have an obvious structural problem with the floor and keep getting fobbed off.Would sell the house if it wasn’t for this floor problem which needs resolution.Customer services ignore you for months on end , worst experience of buying a house I’ve ever known.Would not recommend at all.

Julie · 29 March 2023

★★★★★ 1/5

Trustpilot

I would give zero if I could

I would give zero if I could. Site managers in the teens gave worked on site. They DONT check their builders work on site, just let them get on with it, cheap products, poor finish leading to plumbing leaks. Totally shoddy and no pride. Just leaves you sad and distressed trying to fix shoddy work when it should be a happy time in a new build. DONT BUY!!

Elizabeth · 30 July 2022

★★★★★ 1/5

Trustpilot

If You Value Honesty, Elan homes Isn’t the Developer for You”

Avoid Elan Homes at all costs. Their sales team will lie, mislead, and backtrack without hesitation. Once you’re locked in, you’ll discover the charming ads were just bait. If you’re unlucky enough to deal with them, only communicate via email, never by phone unless you’re recording.

Junaid · 21 July 2025

★★★★★ 5/5

Trustpilot

Rosie has been fab!

Rosie has been fantastic from the start, very knowledgeable of the area and so lovely with it. She has been so attentive and always there to answer my questions. Thank you Rosie you’re a star!

Anna · 28 November 2023

★★★★★ 5/5

Trustpilot

Good Service

Good Service and always good for the information

Jason · 2 September 2025

★★★★★ 5/5

Trustpilot

Review of Elan homes and Agent Rosie

Charlotte · 7 September 2025

★★★★★ 5/5

Trustpilot

Buying a new build house can be a…

Buying a new build house can be a stressful experience but was made easier and smoother by our extremely helpful and supportive sales rep Ken. From helping us to pick our kitchens and bathrooms, fulfilling my diva demands, to enabling us to get in the house when our temporary accommodation ran out. It’s never going to be completely smooth sailing but we were happy with our experience and very happy in our new home.

Michelle · 28 March 2021

★★★★★ 5/5

Trustpilot

A homely company selling homes 👍🏻

Professional people doing a professional job. Jonathan is an asset to any company.

Mr · 13 January 2023

★★★★★ 5/5

Trustpilot

The help and support that Rosie gave was above and beyond she chased estate agents and solicitor to make it an easy transaction

The help and support

Fred · 20 September 2025

★★★★★ 5/5

Trustpilot

Both Hilary and Dan were amazing…

Both Hilary and Dan were amazing throughout. Approachable, knowledgeable and managed the process so professionally throughout!

Ellen · 23 July 2022

★★★★★ 5/5

Trustpilot

Alicia was great throughout the buying…

Alicia was great throughout the buying of our new property with Elan homes. She was professional and maintained good communication throughout the process enabling us to move in before Christmas

Nike · 15 January 2024

★★★★★ 5/5

Trustpilot

Southport

We first met Ken a year ago when searching for our forever home. His personality, knowledge and quick whit left nothing but a positive lasting impression. After 12 months of coming and going, today he helped us sign on the dotted line for our forever home. Ken, we couldn’t be more grateful. Credit to the company.Thank you.

Barrie · 19 March 2023

★★★★★ 1/5

Trustpilot

Ride roughshod over local residents; you could be next.

My issues with Elan are ongoing, not as a buyer but as an existing resident whose garden backs on to their building site. I strongly suggest that you make sure that there are no plots of land without buildings on before buying a property. I’m sure that Elan is no worse than any other property developer but I’m having to write this review because it’s the only way that they will respond (maybe) even if their response is to come up with more lies. Once you’ve bought your house, you will not be able to contact Elan by phone. The recorded message will tell you to email and then you’ll get an automated reply saying that they’ll reply within five working days. They never reply to my emails. I emailed the site manager and invited him to visit to see how things feel from my side but he just forwarded it to ‘customer services’, a misnomer if ever there was one, and I got the usual response. I hope Elan will respond to this because they certainly didn’t ‘reach out’ or discuss things further’ with me last time. I want to propose a way forward but I can’t if they won’t engage. I’m about to send another photo of the portaloo and building materials that should not be standing above my fence to planning enforcement. Over to you Elan.

G · 1 November 2023

★★★★★ 1/5

Trustpilot

MANY PEOPLE UPSET THEY PURCHASED

Went and had a look at your property and noticed everyone is selling up and angry ... all the gardens are sinking and muddy and the houses like BROKEN BOXES 📦 🙄... SO GLAD WE DIDN'T BUY ...

Andrew · 18 April 2024

★★★★★ 5/5

Trustpilot

From the first time I had any contact…

From the first time I had any contact with ELAN HOMES I have felt very happy with the way I have been dealt with.Initially Billy and now Ken have made me feel quite relaxed with no pressure over any decisions I have / need to make. KEN is very supportive and feels more of an honest friend than a sales person.Would definitely make recommendations!

Helen · 24 January 2022

★★★★★ 1/5

Trustpilot

Poor quality builds backed up by…

Poor quality builds backed up by terrible customer service. Have had numerous issues with our new house and Elan go out of their way to avoid addressing them. They miss appointments, complete substandard repairs and then as soon as possible hide behind a two year warranty for issues that are clearly present prior to this. If you can choose any other house builder, I would recommend doing so.

David · 17 November 2020

★★★★★ 1/5

Trustpilot

Appalling house builder

So, latest update. Elan Homes came to 'fix' my leaking ventilation system. The handyman who came out said that he didn't know how the system worked and the leak is probably caused by the heavy rain. Really, a dripping pipe and sodden insulation is caused by rain? Also, the leaking toilet that he attempted to fix is no longer flushing, so that is really pleasant. I did point out while he was at the house that it no longer flushed after he took apart the pipes. He claimed to have fixed it, but like all things Elan, it is a total no-clue bodge-it job. I love buying a house with an en-suite that I can no longer use. Thanks Elan Homes. I noticed that you didn't win any awards in the NHBC quality awards.

Samantha · 7 July 2023