Trusted Agent profile · Dartford
★★★★★
2,094 reviews across 2 platforms
7 Market Street, Dartford, DA1 1EB
Wards's office in Dartford, at 7 Market Street, is rated 4.6 out of 5 across 2,094 reviews on two platforms, including 264 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Maria
We would personally like to thank Maria Meddings for being a superstar during our process of buying a property. Maria was most helpful, informative and her communication was perfect. She really helped us through it all, even during the stressfull parts! Thank you Maria
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
4/5
TrustpilotWould recommend Ward's
Laura has been flexible, helpful and shown herself to be highly competent and knowledgeable. Would recommend. Straightforward, common sense and reasonable in her approach.
Hi Pete,Thank you for leaving a review! It's great to hear how helpful and flexible Laura has been throughout your process, we'll pass your kind words along.Best wishes,Wards.
5/5
TrustpilotExpert team at Wards
I am so pleased we made wards our first port of call after making a decision to move house . The team we dealt with , Gemma , Paul and Basile all played their part with total efficiency, we were guided through the process from start to finish and with their expertise it was made simple for us. I would thoroughly recommend this team and this company to handle your sale and purchase
Hi James,Thank you for leaving a review! It's fantastic to hear how positive your experience of moving home with the help of our team has been and how efficient you've found them to be throughout the process.Best wishes,Wards.
5/5
TrustpilotWe very recently completed on a letting…
We very recently completed on a letting (House) with Nicola. From the beginning to the completion of contract was a very pleasant and professional experience. Thank you Nicola for all your hard work and we are very pleased with our new home.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleWorking with AJ has been a real pleasure, the process was simple and easy to complete paperwork and checks. Very friendly and professional. Great experience Thanks AJ!!
5/5
TrustpilotLaura has been 1st class with all…
Laura has been 1st class with all transactions, nothing is to much trouble,quick response on all queries, this is my second time dealing with Laura over the years excellent service.
Hello Anthony, Thank you for your kind review - we will pass this on to the team! Best wishes,Wards of Kent
5/5
GoogleI have been in contact with Harry from wards of Kent for a while now. And I can honestly say he has been nothing but patient, caring and informative all along. You rarely come across agents in this industry who will have these great qualities. I wish him all the best in this profession, as he is one of the best ones I have yet met.
Hi Zara, Thank you for leaving a review! It's great to hear how patient, caring and informative you've found our agent, Harry, to be throughout the time you've been in contact with him. Best wishes, Wards.
5/5
TrustpilotAn excellent service from Wards.
We recently asked Wards to give us a valuation of our bungalow. We are not ready to sell at this time but could be sometime in the future. James Rixon came to give us a valuation on our property. He was excellent. He called us prior to the appointment to see if all was still ok with the time. He was very kind and complimentary concerning our home. He explained everything fully and clearly and answered all of our questions. He was very professional. He was not pushy but patient and considerate. We were very pleased with the service offered by Wards.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotTop quality service
Wards rented me a flat and they have been fantastic throughout the whole process especially Maria who went above and beyond to ger me in the flat on time. I would highly recommend them when looking to rent a property. A+++
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat service and all the team worked…
Great service and all the team worked well to help me secure my purchase - well done all & thanks Devon …
Hi Jackie,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how well they've worked to help you secure your purchase.Best wishes,Wards.
5/5
TrustpilotJames Rixon @Wards Ramsgate
James Rixon of Wards of Ramsgate....what a very professional and personable young man. No hard sale. No gimmick talk. Very down to earth and genuine. Impressed with his good service, after showing my parents, & I 2 properties, thanks James.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent service from start to finish!
I purchased my dream home through Wards Headcorn and the service has been fantastic from start to finish. Hollie, Tom and Caleb have been nothing short of brilliant, supporting and advising me throughout the process. My only regret is that I didn’t hire Ward’s solicitor partner Martin Tolkhurst as the sale would have gone through much quicker. Our sale was delayed by a few weeks due to our solicitor
Hi Elizabeth,Thank you for leaving a review! We're delighted to hear you've purchased your dream home with our agents and how fantastic the experience has been for you. It's great to hear how Hollie, Tom and Caleb have supported you throughout.Best wishes,Wards.
5/5
TrustpilotThis is the 3rd property wards have…
This is the 3rd property wards have sold for me now and once again I cannot fault them Kim and Gary were brilliant very professional and kept me updated all the way thru from the marketing campaign right thru to completion of contracts Would highly recommend
1/5
TrustpilotAwful
The seller of the property we bought as first time buyers used Wards so we had a couple of dealings with them. These consisted of when the seller was in the process of accepting our offer he was told by Wards to not accept and they also suggested we had CCJs and bad credit history (they had literally no proof of this as it simply wasn’t true)… they had tried to sell us their ‘VIP membership club wherein if you have your mortgage and solicitors through them you’ll get preferential treatment - we said no as had already organised and I fear this may of been the reason they tried to dissuade our seller from us.Once our offer was accepted we had the pleasure of being hounded by the sales progression manager from Wards every few days - we were first time buyers and she didn’t talk us through the process or help us at all really, I got the impression that she was just out for the sellers in our chain as even when it was them holding everything up she’d be on our case.Then finally we came to our completion day, we went to collect the keys from Wards Dartford Being very excited to finallyGet the keys to our new home and we’re told ‘I don’t want this to come out the wrong way, but if there’s anything wrong in your new home then don’t come to us’.I would never recommend Wards and would never use them in the future. I felt discriminated against whenever I dealt with any of their staff. Disgraceful.
I am sorry for the experience you have had and certainly having read your comments, I would be happy to look into this further if you could provide some further details.Our teams work hard to deliver the very best service and if that has faltered I would want to tackle that quickly.Please feel free to come back to medavid.hayes@wardsofkent.co.ukThank youDavid HayesBranch Development Director
5/5
TrustpilotBig thank you to Matt!
Big thank you to Matt Pattenden - he was brilliant the whole way through and kept me informed every step of the way, providing sound advice and never making me feel pressured to make a decision. Made a naturally very stressful process much easier.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleI just want to show my appreciation to your lettings team especially George. His communication with me has been fantastic throughout the process and has explained things to me that I was uncertain about. A true asset to Wards. It has been an excellent experience being a Landlord with this company so far!
5/5
TrustpilotThe wonderful Wards team of Rochester
The staff at Wards on Rochester High Street are fantastic people. Debbie and Jason at the branch helped me with all the endless papers, reports and surveys that are part of the process of buying a property. They were never too busy to go through any paperwork with me. I cannot even begin to explain how patient and kind they are. Every step of the way they have been there for us, advised us and guided us. Matthew and Dawn have always been incredibly friendly and welcoming and Dawn showed me around the property the second time and even helped me 'hunt the boiler'. Debbie, the manager is one of the kindest, most lovely people I have met. No question or query from me, however silly or trivial, was too much for her to answer and deal with. I feel lucky to have found this team. In fact, I never signed up with any other agents. They will change any negative opinions you have of estate agents. I must mention Judy who, through a lot of negotiation, sorted out an earlier completion date. The Wards team at Rochester are wonderful people. I will never forget their kindness, patience and honesty. Thank you guys from the bottom of my heart.
Thank you very much for your kind review. The team will be delighted with your review which I will share with them and I am glad we were able to help you find your new home.Just to let you know, we are donating £100 to Barnardos Childrens Charity for every property we value in September, so if you know of anyone thinking of selling thier home, do let us know. We can help them and support the charity too.Thanks again and I wish you every happiness in your new homeDavid HayesBranch Development Director
5/5
GoogleIncredibly efficient and professional service - we had the keys for our first home 9 weeks after our offer was accepted. Highly recommend Wards of Dartford
5/5
GoogleWhen Laura came to value my house and suggested that she could get £20k more than the other estate agents, I almost didn't believe her but she showed me the other properties they had sold and so I decided to sell with her. She then got me another £7.5k more than that. If you are looking to sell, then I have to tell you to call Laura at Wards. Everyone has been great and already told my mate to only go to them too. They aint cheap but ive made more money so win win in my book
Dear Joshie, Thank you for your fantastic feedback regarding Laura in our Dartford team. The investment in your marketing you kindly agreed within your fee with Laura helped her to generate a huge volume of customer leads which helped - along with her great negotiation skills, achieve you the great price for your home. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotJodi Wyncoll Sales Progresser
I would like commend Jodi Wyncoll. She has been amazing. We have been through an extremely stressful period throughout the last few weeks. However she has taken the reins and has found solutions to all our difficulties. She has gone over and above expectations. Jodi whilst maintaining her professionalism shows empathy and understanding. Wards are lucky to have her as an employee. Thank you Jodi
5/5
TrustpilotThis was the first time to rent…
This was the first time to rent somewhere in many years, so I entered the market with trepidation. However, it was obvious from the start of this journey that the agent, Aaron Stoner, put much care into securing a place for me and my family. There were a few little bumps along the way, but I got the impression that Aaron always gave his best.
5/5
TrustpilotExcellent service by Wards
I used Wards when I needed to find somewhere to rent for myself and my son. Maria Byrne was excellent. She was so helpful and efficient. A stressful time made a little easier by the professional and friendly approach of this estate agent.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotMarc was exceptional
Marc was exceptional. The whole check out process was smooth and very easy. Marc was very kind, helpful and always on hand.
Hi Howard,Thank you for leaving a review! It's great to hear how positive your experience with Marc has been.Best wishes,Wards.
5/5
TrustpilotExcellent service
Maria at Wards in Ramsgate found our tenants on the first day she started marketing our property. Everything was done professionally and efficiently. Maria was very prompt with sending emails and communication over the phone was polite and professional. Would highly recommend.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
