Trusted Agent profile · Dartford
★★★★★
1,959 reviews across 2 platforms
Harlend House, High Street, Eynsford, Dartford, DA4 0AB
Wards's office in Dartford, at Harlend House, is rated 4.7 out of 5 across 1,959 reviews on two platforms, including 74 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
TrustpilotVick was very knowledgable
Vick was very knowledgable, confident and professional in her delivery Very impressed
We are glad you enjoyed your experience with Wards Loose and appreciate this wonderful feedback. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotA Good team of skilled people.
The team at Wards in whitstable are fantastic. I would highly recommend. From my experience, you really don't need to be chasing them or doing the job for them. Behind the scenes they are going above and beyond on a daily basis. If you want to be able to instruct an estate agent and be confident you can leave them to it, use these guys.
We are so pleased to hear that our team at Wards Whitstable provided such a fantastic and confident experience for you. Knowing that we went above and beyond behind the scenes is truly rewarding. Thank you for your wonderful recommendation! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
TrustpilotAnother satisfied customer
It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.
We're so pleased to hear about your positive experience with our team at Wards Broadstairs, especially with the sale of your flat. It's wonderful to know that our colleagues provided excellent support and made the process smooth for you. We truly appreciate your kind words. Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
5/5
TrustpilotGreat company
We just purchased our new house through wards, they’re easy to get hold of and keep you in the loop. Kim batchelor was a diamond! I was having a nightmare with my solicitor who was dreadful! She got things moving and really put in a good few days hard work to get us there! Really happy with our purchase so thank you!
We are so happy to hear about your positive experience with our team at Wards, especially during such an important time. It's wonderful to know we could make the process smoother for you. Thank you for your kind words James! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotWards and Be Chapman and Sam Turner
Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.
We are so pleased to hear that our team at Wards King Hill made your selling and moving experience a smooth one. It's wonderful to know that our efforts to arrange a rental agreement prior to your purchase helped alleviate stress. We truly appreciate your recommendation. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotGreat service
Tom was absolutely excellent! Cannot recommend highly enough.
We are happy to hear that our team member provided such outstanding assistance. Thank you for your positive feedback.
5/5
TrustpilotThank you Shannon and team at eynsford…
Thank you Shannon and team at eynsford for recently selling our property in Farningham. You have provided an excellent service keeping us updated weekly or more if needed with a very friendly and helpful attitude. Special thanks to Judy Day who was outstanding in her service regarding the liaisons between all parties. She is a credit to Wards.
5/5
TrustpilotGreat experience
Maria kept us updated every step of the way. Always available to answer our questions.
We're so happy to hear our team at Wards kept you updated and were always available to answer your questions. We appreciate your kind words! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
5/5
TrustpilotVery good ,so far so good
Very good ,so far so good. Wards have listened to my requirement and are on board with promoting my home and helping me to try and find my next one hopefully. They have been flexible with time scales and listened to situation. Wards have sold my last two houses so l'm hoping 3rd time lucky.
We are glad you enjoyed your experience working with us again. Thank you for your wonderful feedback and for trusting us with the sale of your property for a third time. We appreciate your loyalty and are pleased that our team has been attentive and flexible to your needs.
4/5
TrustpilotPut at my ease
Ethan was friendly, empathic and helpful. Reliable too.
We're so glad to hear about your positive experience with our team member Ethan at Wards Ramsgate. We appreciate you sharing your feedback. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
TrustpilotMaria from the West Malling branch was…
Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!
We are so pleased to hear about your positive experience with our team member Maria at Wards. It's wonderful to know that our support and communication made a stressful time much easier for you. Thank you for sharing your kind words; we truly appreciate your feedback. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotEmily was an absolute dream to work…
Emily was an absolute dream to work with. She was friendly, approachable, and nothing was ever too much trouble. She kept us updated every step of the way and was always happy to answer any questions we had. Her professionalism, communication, and support throughout the process were fantastic, and we wouldn’t hesitate to recommend her.
5/5
Trustpilot10/10 would reconmmend
Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional, warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!
5/5
TrustpilotAsk for Lucy
I cannot recommend Lucy enough! From the moment I enlisted her help, she went above and beyond to ensure a seamless experience, even while I was away. Lucy not only put my mind at ease but also took the initiative to organise multiple contractors for me, making the entire process stress-free. Her dedication was evident when she sold my home in less than two weeks, before it even officially hit the market! She found multiple buyers, demonstrating her exceptional skills and proactive approach. Throughout, Lucy was polite, respectful, and always brought a great sense of humour to the table, which made working with her an absolute pleasure.She expertly guided me through the entire process, keeping me informed at every step. Lucy’s professionalism, warmth, and commitment to her clients set her apart, and I couldn’t be more grateful for her help. If you’re looking for an estate agent who delivers outstanding results while making the process easy and enjoyable, Lucy is the one to choose!
Hi Paul,Thank you for taking the time to recommend Lucy. It's fantastic to see her dedication and proactivity shining through in your feedback, and we'll be sure to pass this on to her. Your kind words are greatly appreciated.Best wishes, Wards of Kent
5/5
TrustpilotStaff at the Tenterden Office of Ward’s Estate Agents
The staff at the Tenterden office of Ward’s Estate Agents, especially Becky & Alex, couldn’t have been more helpful & professional in selling our property.The sale’s brochure was excellent, all staff were always extremely friendly and polite, and went out of their way to not only make themselves fully conversant with every detail of our property, but also all the benefits of its location. As a consequence they weren’t just able to sell the house quickly, but also to the right purchaser for us, a family with no property to sell and no chain.In particular we can’t praise Becky highly enough for the exceptional service she provided in persuading the purchaser to view our house when they were more Interested in another area. Incidentally she made such a good job of the sale, that the new owners are highly delighted with their purchase.
Hello Peter,Thank you for taking the time to leave such a detailed review. We're thrilled to hear that you had such a positive experience and will pass your kind words on to the team!All the best,Wards
5/5
TrustpilotDeegan was great
Deegan was great! explained everything to us clearly as first time renters and kept us in the loop from start to finish. From viewing to offer accepted was easy and everything was done in a timely manner. Super lovely gentleman and made everything easy with no pressure or issues.
5/5
TrustpilotAlex and Tina did a fantastic job…
Alex and Tina did a fantastic job selling my property. The property was on for only a week with dozens of viewers lined and and an offer around the week mark. Alex and Tina were priceless in managing the soft elements of the legalities of the sale. As our buyers were first time buyers they were not sure what to do or what to expect; frankly their solicitor wasn’t much help and it was Alex and Tina guiding them on what they had to do and what to instruct their solicitor to do. Without them I’m sure we’ll still be on the market.
Good afternoon,Thanks for your kind review. We're delighted you received a fantastic experience with Alex and Tina, and it's great to hear that they were able to help manage the process through on your behalf. With kind regards,Wards of Kent, Ashford branch
5/5
TrustpilotNervous first timer for house purchase
As a first timer for house purchase I was nervous and unsure what to expect. Maisie M-J at Wards was assigned to me. Cant say a bad word about her, She was friendly yet professional, nothing was too much trouble for her. She answered all my queries, several times and if she didn't know the answer outright she found it out. Maisie talked me through the process of making an offer and subsequent actions, information on surveyors, stamp duty and such. Unfortunately the sale did not go through but Maisie kept in touch to offer further help and support. She put me at ease of the whole situation.
Hi Lorna,Thank you for taking the time to leave such a detailed review. We're thrilled to hear that you had such a positive experience! We wish you all the best in your first home.Many thanks, Wards of Ashford Estate Agents
1/5
TrustpilotDiabolically bad service.
Diabolically bad service.Made several promises about how soon I could move in that went unfulfilled. Then when I did move in the flat was a mess, they hadn't cleaned the bath room and even left the shower filter covered in the previous tents crusty old hair in the bathroom for me to clean. I still have no milky after living here for three months and chasing them up constantly. There was no move in guide with the basics on things such as bins electricity etc. They are no help at all with anything.
Dear Mr YoungThank you for your feedback. We understand how disappointing it must have been to find out that your move in date was delayed due to works required at the property. We are sorry to learn that the property was not cleaned to the required standard by the previous occupant and could have rectified this for you if it was reported when you moved in. We can see that our branch staff are chasing the management company to help you resolve the issue with your mailbox key and regret that only they can organise this. Please be assured that the branch staff will continue to assist you with any additional queries you have.Kind regards Wards
1/5
TrustpilotDisgruntled Customer
I did a viewing with Abigail and I was treated very unfairly, 1. I was not even shown where to park my car ended up parking on the road just on the drive way. 2. She made the appointment but upon arrival she asked for my name so what was the point of the booking? If one has an appointment booked I assume both parties know who they are meeting at that particular time. 3. I asked if it was ok where I had parked and her response was ‘you have to view and make it quick’ how do I make it quick yet I am here to view and to make proper decisions???4. I wrote her an email after view and she never acknowledged. 5. Her body language and character showed that I was just wasting her time and I knew I was not going to get the place to rent and yes she did send an unfortunate you did not make it this time.I am not sure if there is discrimination or it was just my unlucky day. Viewing was in Downwood Grampian Way Kent with Abigail Cantrell
Dear DaphneWe were disappointed to learn that you were unhappy with your viewing and subsequent interest in this property. Our Lettings Branch Manager was keen to contact you and we are pleased to note that your concerns have been addressed and the selection process explained. You are also welcome to email customer.support@arunestates.co.uk or telephone on 01702 540802 if you would like to discuss the matter further.Kind regards Wards
5/5
TrustpilotBrilliant staff at Wards Gillingham
Who do you choose as an estate agent, I asked myself look at some reviews, so I did and one person stood out and that was the closer Kim. Adam and his team at Gillingham branch sold my house in less than a week. Thank you so much for all your hard work. The star of this company was Kim, extremely hard working, easy to talk to and so very efficient. She didn't let me down and everything ran smoothly. Thanks Kim, you are one in a million
Hi Andrew,We'll pass your wonderful feedback on to Kim, Adam and the rest of the team. We pride ourselves on providing a great service, and are really pleased we could achieve such a speedy sale for you.Many thanks,Wards of Kent
5/5
TrustpilotEffective, efficient, professional and fun!
For the last two months we have been dealing/communicating with estate agents - the majority have been quite irritating to be honest! Then I made a call to the New Romney WARDS ESTATE AGENTS office and spoke with a Michelle Carroll. From the get go she was fabulous. Informative, patient, listened to every word I said and gave me confidence that we were going to receive an effective and efficient service. She immediately tapped into the type of property we were looking for and arranged viewings on eight properties. Some of which she had chosen for us from her own recommendations. All our communications were excellent whether it was via emails or phone calls. On the viewing day we met Michelle at the first property - she greeted us with a big smile, a firm handshake, a friendly warm demeanour and wearing a really smart suit. All the viewings were timed brilliantly so we flowed from one property to another without any rushing. I felt that Michelle was honest, professional but she also gave her genuine personal opinion when I asked her for it. The process of viewing properties and deciding where you want to live is such an emotional journey but Michelle made it fun and we had such a laugh along the way. We hope to find our forever home soon. Thank you Michelle, keep doing what you’re doing, you are a great Ambassador for WARDS.
Hello Fiona,Thank you for taking the time to leave such a detailed review. We'll be sure to pass your kind words on to Michelle!All the best, Wards of Kent
1/5
TrustpilotA grotesque experience
Update:Kenny George decided to call me today to rant at me about leaving a negative review and accused me of being 'triggered'. He implied I was "hiding behind emails" and said he was talking to me "like a man". He criticised me for having done my own research on the housing market and questioning his view on the survey we commissioned, which stated that the property had rising damp. Mr George lectured me about his feelings of being insulted by my emails but could not identify what I had done wrong. He referred to his Caribbean heritage repeatedly for some reason. He was unconcerned when I indicated to him that I am on the autism spectrum by way of reasonable explanation for doing my own research and coming to my own views on the property market. Apparently, Mr George is a human too and therefore entitled to harangue and argue with me or make his feelings known whenever he wishes, despite me being a customer (or, rather, not a customer anymore... even when ditching Wards, they seem to feel entitled to call up their ex-customers to give them a piece of their minds.)***In our experience, Wards of Walderslade was dreadful from start to finish, with a mixture of bullying, rude, and incompetent behaviour. It seems lost on the agents that a buyer is a customer, not an employee to be insulted or pushed into doing things against their interests. We pulled out of the purchase after one too many rude interactions with Wards staff.
Dear Mr Williams, Thank you kindly for your review. We are very sorry to learn of the problems you have experienced with our Walderslade office and understand your frustration. It is disappointing to learn that you did not experience the high standard of service we aim to provide. We have been looking into your concerns and will contact you shortly to respond in more detail. If you would like to contact us in the meantime, our phone number is 01702 540802 and the email address is customer.support@arunestates.co.uk. Kind regardsWards Customer Support team
5/5
TrustpilotSmooth as butter
A big thank you to Wards Barnehurst team for making our experience such a smooth one.Ann,Rachel,Geoff, Debbie and Cameron were always ready to answer our questions and the time to respond was such a quick one. They really are professional and take care of you throughout the whole journey, don’t hesitate to pick up your phone to call them. Even the key handover process was so good.Will definitely recommend them to my friends & family.
Hello Rohit,Thank you for taking the time to leave a review. We're thrilled to hear that you had such a positive experience with us!Best wishes, Wards of Ashford Estate Agents
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Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
