Trusted Agent profile · Dartford
★★★★★
197 reviews across 1 platform
Admirals Park, Victoria Way, DA2 6QD, Dartford, DA2 6QD
RE/MAX Property Hub's office in Dartford, at Admirals Park, is rated 3.7 out of 5 across 197 reviews on 1 platform.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
1/5
TrustpilotHorrible Company, Don't do it
I had a lease signed with this company. 6 months into the lease they decided to start charging me an additional $579. I had an email from their leasing manager and a lease signed showing my agreed upon rate and the leasing manager highlighting how my lease was not going to change until 12 months were up.
5/5
TrustpilotBarbara and Madelaine at Sahara…
Barbara and Madelaine at Sahara location are excellent.
Hi Bob, thank you for your kind words. It’s great to hear that Barbara and Madelaine made such a positive impression at the Sahara location. We’re glad you had a great experience and look forward to welcoming you back.
5/5
TrustpilotA Great Team
Great team in the office that keeps you informed, is helpful, and reliable. Always working to accommodate me as a tenant and make things work more smoothly.
1/5
TrustpilotAnother frustrating experience with Regus
Another frustrating experience with Regus and sadly not my first.
Hello Tom, I’m sorry to hear you’ve had this experience. Our invoices are made up of two different types of charges: 1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance. 2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears. All your invoices are available in your online account (section under My Account > Billing and payments) and payable upon receipt but no later than the 15th day of each month. As part of our customer policy, we provide quality teas, coffee, milk, sugar, glassware and cutlery to all customers that they can enjoy along with their guests. If for any reason you don’t require this service, you can opt-out at any time by logging onto your online account. I apologise if you weren’t made aware of this beforehand. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you. I’d be happy to assist you directly but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company details and I will have a member of my team contact you. Warm regards, Lorraine Brule Global Customer Service at Regus
5/5
TrustpilotThe great front desk staff is really…
The great front desk staff is really what makes the location great!
3/5
TrustpilotRecently when I book on the app it says…
Recently when I book on the app it says there are no offices available but when I call they have available space. Please fix the app.
1/5
TrustpilotFollow up to your message
Thank you for your message.
Hi Sanjay, I'm sorry to see that you remain unhappy We have investigated your concerns and provided you with an explanation and it's unfortunate that you do not agree with our findings. We appreciate your business and value you feedback but there is nothing more we can add to what you have already been told. If you have any future queries, please remember you can raise a query via the 'Help' section of your online account (Myregus.com). There, you can also ask any questions to our AI chatbot ‘Aurora’. Kind regards, Michelle Spire Assistant Global Customer Service at Regus
1/5
TrustpilotWorst Experience Ever Extremely…
Worst Experience Ever Extremely Disappointing Head Office Management
Hi Muhammad Imran, We appreciate your feedback and are sorry to hear about the issues you experienced, especially after being a loyal customer for over 10 years. We acknowledge your frustration with the deposit refund process and how it is being handled. I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again. We appreciate your business. Best regards, Lorraine Brule Global Customer Service at Regus
1/5
TrustpilotREGUS -South Gyle
Aside from the reception staff, who are fantastic!!!!
4/5
TrustpilotDaily AC is not working till 11 AM
Daily AC is not working till 11 AM, need to be resolved. Tea Coffee machine is also not working since long time.
5/5
TrustpilotWell organised and kind
Well organised and kind, bringing very good and pleasant and work atmosphere in our team. Every additonal request was solved fast.
5/5
TrustpilotThe receptionist was very nice and…
The receptionist was very nice and professional
5/5
TrustpilotDanielle and Hawer have been excellent…
Danielle and Hawer have been excellent in providing great customer service and they always go over and above in helping everyone.
5/5
TrustpilotConsistently reliable and helpful
I have been using Regus for several years, mostly the Brussels Square de Meeus office. Even as staff change the level of service and commitment to sorting out the inevitable administrative issues has been consisently excellent.
5/5
TrustpilotWe appreciate the help of Priscilla
We appreciate the help of Priscilla, Gary and Colby, accommodating our families with children with Special Needs to have a place where they get their teachings to implement in their homes or schools. Merry Christmas to you all. Regus Fountaingrove. Santa Rosa, California.
4/5
TrustpilotSatisfactory Community Centre Services but Poor Finance Department Communication
Overall, the services provided by the community centre are satisfactory. However, the correspondence and communication from the HQ Finance Department have been unsatisfactory, as our feedback and inquiries have consistently gone unanswered.
5/5
TrustpilotThe facilities and support are top notch
The facilities are top notch, complemented by exceptional office support. In our case, we are pleased to work closely with June; 7th floor, #2 Robert Speck Pkwy, Mississauga; she is exceptional
1/5
TrustpilotI mistakenly signed up for a wrong…
I mistakenly signed up for a wrong membership and oversaw the fixed contract time for 24 month without options to withdraw earlier.
5/5
Trustpiloti really enjoy regus
i really enjoy regus. with regus, i can work from anywhere, with coffee and tea always available
2/5
TrustpilotOngoing Billing Issues and Unresolved Termination Despite 75 Days of Follow-Up
I upgraded my Coworking Membership (Customer No: 15608721) to External Co-work Reserved on August 2nd.
Hi Ilyas, I’m very sorry to hear of your disappointing experience. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority. Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Regus
5/5
TrustpilotExtremely good and professional…
Extremely good and professional customer service, clean offices and continuous communication. Mostly various sizes of office space
1/5
TrustpilotAbsolutely the worst
Absolutely the worst! I have worked in +3 virtual offices in the past, and I can say with certainty that Regus and their team in Vaughan are the worst.
5/5
TrustpilotVery good customer service
Very good customer service, and always happy to help. Very knowledgable and helpful. Always welcoming
1/5
TrustpilotA Trust and Accountability Failure
What started as billing issues, almost 12 months ago, has turned into a serious trust and operational concern.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
RE/MAX Property Hub's Dartford office has 197 reviews across 1 platform: 197 on Trustpilot (across the whole business).
RE/MAX Property Hub Kent is rated 3.7 out of 5 across all 197 reviews.
RE/MAX Property Hub Kent, Admirals Park, Victoria Way, DA2 6QD, Dartford, DA2 6QD.
