RE/MAX Property Hub Kent reviews

Hi Vivek, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Regus

Hi Genoy, thank you so much for your thoughtful review! We're delighted to hear River Crossing has exceeded your expectations. It's especially wonderful to know Ian consistently goes above and beyond with such professionalism and pride, and that Kelly has also made your experience so positive. We truly appreciate your recommendation and kind recognition of the team!

Hi Jennifer, I’m very sorry to hear of your disappointment. I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments which help us improve. We appreciate your business. Best regards, Michelle Spire Assistant Global Customer Service at IWG plc

Hi, We are concerned to read your comments, particularly as they include serious allegations. However, as this review has been posted anonymously, we are unable to verify your experience or review the matter properly. We do not agree with broad claims of this nature being made without allowing us the opportunity to identify the account and investigate the specific circumstances. Billing, retainers, and refunds are handled in line with the signed agreement and account status, including any outstanding balance that may need to be settled before a retainer can be returned. Please email me at lorraine.brule@regus.com for us to review and assist immediately. Best, Lorraine Brule Global Customer Service at Regus

Hi Josh, thank you for sharing your concerns. Although we didn't directly cause your frustrations, we do care and will help where possible. Your comments have been passed to the relevant team who will ensure this is thoroughly investigated. As this review relates to another business, I would like to ask that you please consider removing it as it damages our business through no fault of our own. It will also allow our investigation to run unhindered. If you wish to share further information, please contact me directly at lorraine.brule@regus.com. Kind regards, Lorraine Brule Global Customer Service at Regus

Hello, Thanks for letting us know about this. We’re sorry you had this experience and would love to help but you've posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist. Many thanks, Lorraine Brule Global Customer Service at Regus

Hi Richard, Thank you for taking the time to share such detailed and balanced feedback. We’re pleased to hear that your recent experiences with our teams in Amsterdam, Richmond and other locations have been positive. At the same time, we appreciate your comments regarding the condition and facilities at some of our centres, including the availability of equipment, furnishings and general upkeep. Your observations are valuable to us, and we will make sure this feedback is shared with the relevant teams for review. Providing a professional, comfortable and well-maintained working environment remains very important to us, particularly as the flexible workspace market continues to evolve. One of our team members has also emailed you directly to further assist and discuss your feedback in more detail. Best, Lorraine Brule Global Customer Service at Regus

Hi Anne, I’m sorry to hear about the difficulties you experienced accessing your invoices, booking a meeting room through the app and obtaining assistance from the Newcastle Quayside team. Account restrictions may be applied automatically when an invoice becomes overdue. However, we understand your concern, particularly as you were unable to access the invoice and have since confirmed that payment was made more than two weeks ago. One of our team members has emailed you directly to verify the payment, review the continued suspension and assist with your app and meeting-room booking issues. Please reply to them so we can resolve this as quickly as possible. Best, Lorraine Brule Global Customer Service at Regus

Hi Vito, thank you so much for your thoughtful review! We're delighted to hear you're enjoying your new office and appreciate the clean, welcoming, and well-maintained environment. It's especially wonderful to know our front desk team consistently provides friendly and helpful support. We're very happy to have you with us!

Hi Robin, thank you so much for your thoughtful review. We’re delighted to hear Fleur and Hannah provide such professional and well-coordinated support, and that the team is always there to help. We truly appreciate your kind feedback and look forward to welcoming you again soon!

Hi, We’re sorry you had this experience and would love to help. Since you have posted anonymously, please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist. Best, Lorraine Brule Global Customer Service at Regus

Hi, thank you so much for your wonderful review! We’re delighted to hear you’re enjoying the friendly atmosphere, amazing waterfront views, and bright natural light throughout the space. We truly appreciate your kind words and hope to welcome you again soon!

Hi, thank you so much for your incredibly thoughtful review. We’re truly delighted to hear the environment, atmosphere, and support from the team made such a positive impression and helped inspire confidence and productivity. Your recommendation means a lot to us, and we look forward to continuing to support your success!

Hi Lilianna, I’m very sorry to hear of your disappointment. I have immediately asked the line manager of your centre to investigate this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments which help us improve. We appreciate your business. Best regards, Lorraine Brule Global Customer Service at Regus

Hi Michael, I’m very sorry to hear of your disappointing experience. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.    My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.  Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.  Thanks again for your comments, which help us improve. We appreciate your business.  Best, Lorraine Brule  Global Customer Service at Regus

Hi Michael, We are concerned to read your comments, particularly as they include serious allegations. However, as this review has been posted anonymously, we are unable to verify your experience or review the matter properly. We do not agree with broad claims of this nature being made without allowing us the opportunity to identify the account and investigate the specific circumstances. Please email me at lorraine.brule@regus.com for us to review and assist immediately. Best, Lorraine Brule Global Customer Service at Regus

Hi David, thank you so much for your kind words. It’s great to hear that your experience in Chippenham has been such a positive one, and that Veronica has made such a strong impression. We’re glad you’re enjoying your time with us and look forward to welcoming you back.

Hi Anita, thank you so much for your thoughtful review. We’re delighted to hear both locations are clean and that the team has been helpful, and we’re sorry to hear the booking page can be tricky to adjust. Please raise a ticket through the Help section of your online account so our team can review this and assist you directly.

Hi Ahlaianne, We are sorry to hear about your experience, although we do not believe your comments reflect the full circumstances of this matter. Your centre team has contacted you several times between February and April 2026 to obtain the required USPS registration form and identification documents needed to activate mail handling services. As these documents were not received until 29 April 2026, we were unable to provide mail services before that date in accordance with USPS compliance requirements. During this time, your centre team remained in contact with you, provided support throughout the onboarding process, and held eligible mail as a courtesy where possible. Once the required documentation was received and verified, your mail services were activated. Your service is currently restricted due to an outstanding balance, and it will be reinstated once payment has been received. If you need further assistance, please respond to the team member who is in touch with you. Thank you, Lorraine Brule Global Customer Service at Regus

Hi Monique, thank you so much for your wonderful review! We're delighted to hear Jacqueline has supported you through the small hurdles and made such a positive difference as you build your brand and business. We truly appreciate your kind recognition and will be sure to share your words with her!

Hi Dr. Booze, thank you so much for your wonderful review and for being with Regus for 10 years! We're delighted to hear you've consistently felt welcomed and supported throughout your time with us. A special thank you for recognising Nicole, Felicia, and Ebony and the exceptional service they provide. Your continued trust and recommendation mean a great deal to us, and we look forward to continuing to support your business!

Hi Mitch, thank you so much for your kind review. We’re thrilled to hear your positive feedback about Denzel and the excellent support he provides. We hope to welcome you again soon!

Hi Ira, thank you so much for your kind review. We’re delighted to hear your positive feedback about Christiana and the support from the front office team. We hope to welcome you again soon!

Hi Jasmine, we have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team.  If you’d value a deeper investigation into the matter, or have any further concerns, please email me at lorraine.brule@regus.com with your company name and details. Best, Lorraine Brule Global Customer Service at Regus