Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilot⭐ 1/5
⭐ 1/5, Extremely poor experience with Regus Borehamwood
Amarris · 18 September 2026
Agent replied · 23 September 2026
Hi Amarris,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotPhone Harassment
After signing up with TenantBase for less than 24 hours, I was bombarded with calls from those idiots at Regus who have zero social skills. They left voicemails of them not speaking but typing on their keyboards. I blame TenantBase because I specifically checked the box only to be contacted by text message. And I was not aware I would be contacted by companies I did not reach out to first. I have never shown interest in the services Regus provides but yet they called me 10 times in one day from different people and locations all over Nevada. They are so unprofessional and completely rude, I would never do business with them.
LJV · 21 November 2025
★★★★★ 1/5
TrustpilotDanielle David Fleming Island Fl location
I had a disappointing experience at the Regus location in Fleming Island, FL, during a pre-employment drug test. As a type 2 diabetic, I drink a lot of water, which caused my sample to be flagged as diluted by staff member Danielle David. This was the first issue I’ve encountered in 11 years of taking drug tests, and I felt unfairly accused and treated unprofessionally. I won’t be returning to this location and would advise others, especially those with medical conditions affecting hydration, to consider other options.
Marquise · 21 November 2025
★★★★★ 1/5
TrustpilotI had signed up to inquire about…
I had signed up to inquire about enterprise office space for our company and they proceeded to call me six times in the course of 4 hours. When I then asked to be removed off the call list due to it just being too much, there was no customer service and I was hung up on. Ridiculous.
JM · 22 May 2026
★★★★★ 5/5
TrustpilotThe rent is just right
The rent is just right. The office staff are friendly and very helpful. The building is well-maintained and very clean.
Michael · 17 June 2026
Agent replied · 22 June 2026
Hi Michael, thank you so much for your kind review. We’re delighted to hear the rent, facilities, cleanliness, and support from the team provide such great value for you. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotI love the little details most people…
I love the little details most people overlook... for instance: Iliana goes the extra mile to make people smile, always sincere & mindful... she adds a playful touch of festive seasonal/holiday decor (& it's always "just right" in the sense that it never clutters the already dynamic office decor...it's sweet, subtle accents around the front desk or cafe area that provide a charming ambiance). Whereas many other people/places are do the bare minimum--leaving an emotionless environment with just another stuffy, windowless office. This company should know: I am very grateful for Iliana being here--she truly brings her own sunshine & cultivates a positive energy atmosphere in which I can peacefully breathe!
Drew · 22 October 2025
★★★★★ 1/5
Trustpilot*** DON'T BE SCAMMED ****
Ash · 18 September 2026
Agent replied · 23 September 2026
Hi Ash,
I am sorry to hear of your disappointment.
As the worlds-leading flexible workspace provider, we’re confident in what we do and do not “scam” our customers.
From your comments, the charges in question relate to redecoration work that had to be carried out in the office. As the condition went beyond normal wear and tear, we were required to apply an additional fee to restore the space to its original state.
I would like to investigate thoroughly to ensure your concern is treated fairly but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotAlways neat and clean.
Barend · 20 September 2026
Agent replied · 23 September 2026
Hi Barend, thank you so much for your kind review! We're delighted to hear you consistently find our workspace neat and clean. We truly appreciate your feedback!
★★★★★ 1/5
TrustpilotRegus Refuses Reasonable Downgrade Request for Small Business Customer
I have been a Regus customer for several years, but I am very disappointed with how my downgrade request has been handled.
Christine · 19 May 2026
Agent replied · 24 May 2026
Hi Christine, I'm sorry you felt the need to escalate this.
I understand you are willing to downsize, but you are committed to your current agreement, which, as you pointed out, is due to expire on 31 May 2027. At that point, you have complete flexibility to resize your product requirements and are welcome to start the conversation with your Community team now. These changes will take effect upon renewal.
Please remember that you can check your agreement, amend services, make meeting room bookings, review and pay all your invoices at any time through your online account (myregus.com). There, you can also ask any questions to our AI chatbot ‘Aurora’.
A member of my team has contacted you again to clarify this.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotNEVER EVER CONSIDER RENTING AN OFFICE HERE
I am writing this to warn others not to make the same mistake we have by trusting Regus!
Laurence · 17 June 2026
Agent replied · 22 June 2026
Hi,
I’m sorry for your dissatisfaction.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotREGUS Geneva Cointrin
Very friendly staff at the reception. Perfect organization for meeting rooms and digital equipment. Location close to the Geneva Airport termnal.
Rüdiger · 20 May 2026
Agent replied · 24 May 2026
Hi Rüdiger, thank you so much for your thoughtful review. We’re delighted to hear you enjoyed the friendly reception team, the meeting room setup, and the convenient location near Geneva Airport. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotMary and Noreen at the front desk make…
Mary and Noreen at the front desk make everything easier. Love how they care about my company.
Veronica · 17 June 2026
Agent replied · 22 June 2026
Hi Veronica, thank you so much for your thoughtful review. We’re delighted to hear Mary and Noreen make such a positive difference and that their care and support help make things easier for your company. We truly appreciate your kind words and hope to welcome you again soon!
★★★★★ 5/5
TrustpilotRecommended
the stuff is great, always kind available and supper efficient. The location is good, the office is simple and well maintained
AB · 19 May 2026
Agent replied · 24 May 2026
Hi, thank you so much for your kind review. We’re delighted to hear the team has been kind, available, and super efficient, and that you’re enjoying the well-maintained office and great location. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotCyndi is awesome
Cyndi is awesome. She makes the office feel professional and welcoming.
Marc · 19 March 2026
★★★★★ 5/5
TrustpilotAlways an easy process with Kandice
Always an easy process with Kandice. Our clients are always taken care of and happy.
TmcQ · 17 June 2026
Agent replied · 22 June 2026
Hi, thank you so much for your kind review. We’re delighted to hear Kandice consistently makes the process easy and ensures your clients are well looked after. We truly appreciate your feedback and hope to continue supporting you and your clients in the future!
★★★★★ 4/5
TrustpilotOverall, a good experience
I've been leasing an office for over a year, and the staff is very helpful and friendly. I have also been able to book meeting space at other locations around the country. It's very convenient having so many offices for company executives to utilize. I took off one star because I have had some connectivity issues with my wireless printer, and their IT department never responded to my email asking for assistance.
J · 20 November 2025
★★★★★ 1/5
TrustpilotTreating Clients Like Garbage
I am an existing client, and tried to open a new account for additional services. After asking for assistance in-person on location, I was directed to to the website to complete the signup. Upon first attempt, I realized I did not have all necessary items to set up a separate account. I returned three months later to finalize the setup, only to realize Regus had started charging me from my initial login to there website.
Robert · 23 October 2025
★★★★★ 1/5
TrustpilotThe Jupiter location was terrible
The Jupiter location was terrible. I scheduled a meeting there for yesterday and when I arrived the air conditioner was not working. It was not a recent issue because they had fans set up in various rooms. Nobody contacted me to let me know. The person at the front desk was not at all nice. I told her you really should have contacted me to let me know the air is broken. She did not respond to me at all. I asked if there was a room available that had any air and she moved us to this small room with a desk. Cooler than death heat but not cool. We completed the uncomfortable meeting and left and Regus just charged me the full price of a meeting room. I would find any other place to meet clients than this location.
Andrea · 23 August 2025
★★★★★ 5/5
TrustpilotGreat experience
Clean, quiet and bright workspaces and private. Warm and welcoming staff. Easy to access and get started.
JT · 19 May 2026
Agent replied · 24 May 2026
Hi JT, thank you so much for your kind review. We’re delighted to hear you enjoyed the clean, quiet, and bright workspace along with the warm welcome from the team. We hope to welcome you again soon!
★★★★★ 1/5
TrustpilotDon't USE REGUS IN BULGARIA!
I have been using a small office in Sofia, Bulgaria from 2023.
Dimitar · 19 June 2026
Agent replied · 22 June 2026
Hi Dimitar,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotMy experience in Regus center in Nyon…
My experience in Regus center in Nyon was excellent due to the welcome, the place and the location. I recommend this coworking space !
Laetitia · 16 October 2025
★★★★★ 5/5
TrustpilotAlways a pleasure to use the REGUS…
Always a pleasure to use the REGUS space in Nashua, NH. The facility is very well kept and there's always enough space. Mary from the front desk is always so helpful and she remembers who everyone is. She is so welcoming! 10/10
Jennifer · 19 June 2026
★★★★★ 5/5
TrustpilotHope provide more option for the…
Hope provide more option for the payment type is better.
ZHONGHUA · 17 June 2026
Agent replied · 22 June 2026
Hi Zhonghua, thank you for your feedback. We appreciate your suggestion regarding additional payment options and understand how greater flexibility can improve the overall experience. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotThe offices are clean
The offices are clean. The staff friendly and helpful.
Customer · 18 June 2026
Agent replied · 22 June 2026
Hi, thank you for your kind review. We’re delighted to hear you found the offices clean and the team friendly and helpful. We hope to welcome you again soon!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
