Moat Homes Limited Dartford reviews

★★★★★ 5/5

Google

I have recently completed a purchase with Moat and I couldn't be happier with their service. I specially appreciated their help given the difficult times we are living, when everything is being delayed. Big shout out to Becca that was always kind, understanding, helpful and super responsive. I'm very grateful to them and highly recommend to anyone looking for a property.

Maria · 10 June 2021

★★★★★ 5/5

Google

Moat Homes were fantastic! I had the pleasure of working with Edith, and she was amazing. She was always prompt in her responses and incredibly helpful throughout the process. I couldn’t have asked for better service. Highly recommend!

Louise · 11 October 2025

★★★★★ 5/5

Google

Really great service, I moved in, on November 26th and had some repairs that were needed to be done, so far one has been completed and the other one will be done Thursday, so we'll done Moat Housing

Annie · 11 October 2025

★★★★★ 5/5

Trustpilot

I have been with Moat since 2021 now…

I have been with Moat since 2021 now and I couldn't fault them in anyway. Hayley Rodriguez from Moat has been with me with at the start of purchasing Half of the share and after 4 years I have now completed to owing all of my property. Such a swift easy transaction, its been an absolute pleasure working with you to complete my Dream.

Jennie · 3 December 2025

★★★★★ 5/5

Google

I get the keys to my place in an hour and 10 minutes and I am so excited to finally meet Rebecca… I have to say I am a “nightmare” person to deal with as I am constantly worrying and always trying to contact people for to make sure I’m submitting the right paper work etc. Rebecca has comforted me through the whole process not only has she been at the other end of my endless calls and texts but she’s also makes me feel confident that I am not driving her crazy and that everything is going to be okay. I have managed to get a really nice relationship with you guys and I think customer service wise has gone above and beyond. Also a little mention to Harry who was there in the background.. thank you for always being so happy, helpful and positive! Fingers crossed for a positive future with you all x

Chantelle · 10 February 2024

★★★★★ 1/5

Google

Disgusted with the poor workmanship of repairs from Mears contractors. Can't believe MOAT put high risk tenants through a visit from contractors to check the repair needed and then another visit to fix broken parts and that's if they even turn up the second time!! Finally moving our elderly relative out and couldn't come sooner!! Garages are unusable due to constant water damage over the years and not being maintained by MOAT. Bin areas are always overflowing with litter, even in the communal grounds, other tenants flicking their lit fag butts from flats above littering the ground Dogs pooping everywhere and not kept on a lead in communal area. All reported but nothing ever done. All they want is your rent money!! Can't even get any contact from someone in VOIDS to advise about handing the property back!! Never dealt with such a poor housing organisation!

S · 12 June 2025

★★★★★ 5/5

Google

The biggest thank you to Josh and Edith for absolutely everything from the very beginning. They have both been so helpful, reassuring and supporting with every little thing. I definitely couldn’t have got through the whole process of buying my new shared ownership home without them especially as my solicitors were so rubbish! Highly recommend! ⭐️🏡🎉

Zoe · 12 November 2021

★★★★★ 5/5

Google

My experience with MOAT has been great, especially with the support of Simone Miller during the last push to get the exchange completed. Throughout the process they have been patient and easy to access if we had questions needed. We would also like to recommend Ben Davis who was a great support at the beginning of the process.

Mena · 10 June 2021

★★★★★ 5/5

Google

A big thank you to Josh & Edith at Moat for guiding me through each stage of the process, and keeping me informed along the way. As a first time buyer it was all very daunting but the reassurance from them both helped me immensely. Looking forward to a new chapter

Michaela · 10 June 2022

★★★★★ 5/5

Google

I am grateful for how helpful Moats were to me in the process that is nerve wracking we when you've never done that before. Hayley, was very responsive each time I had any kind of question. I would recommend Moats for anyone who is purchasing their home for the first time.

Ieva · 10 June 2022

★★★★★ 1/5

Google

Failed checks by neighbourhood service management. Stating I could not hold a tenancy with them due to them not being capable of my heath requirements. My health issues are mental health, they had 3 references all stating I can live independently from mental health members. A reference from current landlord to say the same. I lived in the same village independently before. They have discriminated against my mental health with no reason to

Rachel · 2 June 2024

★★★★★ 5/5

Google

Our first experience of part share purchase with Moat, due to move into our new home this month. The process was supported throughout by Sarah Dodd ( no relation !! ), we would like to pass on our thanks to Sarah for all of her help and would recommend Sarah and Moat for any people considering a purchase in the future.

Neale · 10 June 2020

★★★★★ 1/5

Google

Wouldn't even give 1 star if I could. For over 2 years now we have been trying to sell our late parents apartment. We own 75% of the property but because of Moats rules which i cannot find in the lease ie no forsale signs no open house no pets we have only had a couple of viewings and no luck selling. This is costing us money every month and according to moat once again not in the lease we can not sub let my parents would be turning in their grave if they knew the problems we are having selling it and paying council taxes on it. We have contacted Moat never seem to get a reply and when we ended up getting a reply apparently it's in their legal department now my advice do not buy from Moat because most of their properties are almost impossible to resale.

Dave · 21 May 2025

★★★★★ 1/5

Trustpilot

Don't go shared ownership

Wouldn't even give 1 star if I could. For over 2 years now we have been trying to sell our late parents apartment. We own 75% of the property but because of Moats rules which i cannot find in the lease ie no forsale signs no open house no pets we have only had a couple of viewings and no luck selling. This is costing us money every month and according to moat once again not in the lease we can not sub let my parents would be turning in their grave if they knew the problems we are having selling it and paying council taxes on it. We have contacted Moat never seem to get a reply and when we ended up getting a reply apparently it's in their legal department now my advice do not buy from Moat because most of their properties are almost impossible to resale.

Dave · 21 May 2025

★★★★★ 5/5

Google

Great service from moat homes, we bought our first home through shared ownership and Vanessa Menary has been so helpful and the purchase went so smooth, as a first time buyer, everything went through stress - free because of all the advise and support I received from Vanessa Menary, so thank you so much Moat homes.

Dilini · 10 June 2021

★★★★★ 5/5

Google

Excellent customer service! Whenever I needed something Sarah was there to help and support me. The most polite and friendly person I never got to meet face to face. Not once did I felt ignored by her! Thank you.

Ola · 10 June 2023

★★★★★ 5/5

Google

We are still on the process of purchasing a flat from Moat, but I cannot thank Simone enough for everything she has done for us. She has done wonders for us! She has been helping us above and beyond! Ben too, has been very helpful! Moat you have got 2 precious and very hardworking staff!

S · 10 June 2021

★★★★★ 5/5

Google

Sam & Georgina have been absolutely fantastic! Despite several holdups, all out of their and my control, they have been patient, understanding and really helpful!

Calan · 26 December 2025

★★★★★ 1/5

Google

I've got a leaking gutter that's pouring out water when it rains which is coming up the wall to my bedroom about an inch away from the air bricks, I've been phoneing for over a year now to get this rectified and with the amount of rain we're about to get it could come in the airbricks so I'm trying to prevent mold but nobody seems to want help me prevent this. It's now starting to affect my mental health and my anxiety is at an all-time high.. Not to mention the lighting in the communal area doesn't work properly and no lighting in the car port at all

James · 12 November 2023

★★★★★ 1/5

Trustpilot

MOAT - poor customer service

MOAT housing own and manage the trees near my property. The trees are overgrown and are causing a nuisance to my property. I have sent numerous emails to the Neighbourhood Manager who has ignored my emails. Not impressed with the organisation.

Anthony · 23 April 2026

★★★★★ 5/5

Google

Vanessa Menary, Resales Officer was so professional, helpful, kind and went above and beyond with helping me through each stage of the selling process. Thank you so much again. You are very much appreciated.

Sylvia · 14 August 2023

★★★★★ 5/5

Google

Julie from the income team was very helpful, she spent alot of time with me and went above and beyond to help.

Claire · 26 December 2025

★★★★★ 1/5

Trustpilot

It seriously needs improvement

It seriously needs improvement After 2 years of seeking justice through the courts the Lawyers for this company have made an offer which is insulting. I gave them the opportunity to settle my claim 2 years ago at a fraction of the present claim but it was declined. Instead they spend thousands on Lawyers just to defend and get this far. I apologise to all you rent payers because they are going to fleece you to pay for the defence. This Lab Rat doesn't take kindly to being cornered and will go for the throat when threatened. I have been branded a racist for telling one of their 7 managers in as many years that I don't like her. That failed after the Sensible Police didn't act. Now they are trying the same shit again and branding me anti social. People like these don't like the truth when we speak up regarding their dysfunctional service and discrimination policies. I look forward to presenting my case to the the court assigned to my claim. You only have to read the rest of the reviews about Moat to make up your own minds. Watch this space. They are.

Chris · 14 March 2025

★★★★★ 5/5

Google

Hi I'm a tenant from moat and have been getting alot of help from monica . She is the most helpful person I've ever come across I mean I had a few natural problems with my flat and she got them sorted ASAP no messing about. So yeah I would like to just say that monica really gives it her all when trying to help customers and she is very understanding and helpful . If anyone ever needs help just ask for monica and I promise you won't be disappointed so yeah monica and her team at moat are excellent and I would hugely recommend using moat housing . 🙂

Owem · 14 August 2023