Moat Homes Limited Dartford reviews

★★★★★ 1/5

Google

There are multiple issues I've had since day one . Neighbourhood check failed to spot a leak in the roof were the ceiling was coming away and water behind the wall. Central heating leaking through the ceiling radiators turned off as it was leaking, damp issues that are ongoing glass all in the garden since picking it up 5 months on . Door handle broken bare in mind the property was empty and apparently put back to a good standard? Windows bodged plaster coming off patches of the walls . The central heating is still leaking 5 months on they don't reply to my emails and contractors don't turn up so it's going somewhere there not fussed. Manager of the empty home department didn't seem to care and top management received there pay check and don't do much else.ive recorded everything including the compensation for all the countless times noone showed up for a repair .oh and they paid 25% of the compensation .In all honesty please if you can stay away from moat homes there properties are very run down and they don't show a dutie of care. Next doors ceiling has collapsed and he's not had that room for months . They will reply to this stating please email us well I have for months and comes to nothing just another bodge .

Kris · 8 October 2024

★★★★★ 1/5

Google

when your child does soo good in his studies they still don’t move you up in a set they don’t take anything seriously only some teachers are good

My · 17 April 2026

★★★★★ 1/5

Google

Building management stole my skateboard from outside my door and refused to return. Do not reccommend

Charlotte · 11 July 2026

★★★★★ 5/5

Google

Shared ownership process: very easy process, had all the information I needed when I needed it, Ben was on hand to answer my questions as a first time buyer. The turn around time was very quick for the purchase, very pleased, very happy

Sarah · 11 March 2024

★★★★★ 1/5

Trustpilot

Customer service is practically none…

Customer service is practically none existant 2 call backs which havnt happened 30 people I front off on one they just left a message after 6hrs yo call back which I did that was 6 people in ftont of me still no call back just a message again sick to death of it

Sandra · 3 June 2026

★★★★★ 5/5

Google

We are completely delighted to be in our shared ownership house for a couple of weeks now, having been stuck in the private rental market for decades. Ben Davis guided us expertly through the whole registration, reservation and purchase process, and was very thorough and diligent in this role. Ben answered all our (sometimes trivial) questions and was patient, courteous and friendly. I don't think he could have done more to make the whole journey run smoother. Big thanks Ben, your a star!

Stuart · 12 November 2023

★★★★★ 5/5

Google

I have just completed my purchase of a shared ownership property and the service from Vanessa was brilliant. I can’t fault anything and would recommend to friends and family if they were ever looking at a shared ownership option.

Emma · 10 May 2024

★★★★★ 1/5

Google

I work on a contract basis, I can't just take time off work. Appointment scheduled today they phoned on the day cancelled appointment, rescheduled two weeks later. Not first time it's happened. Home survey team, schedule a booking for inspection, no show. They want reschedule on a morning afternoon basis. My home been flooded four times, I was paying someone else gas bill for years, I didn't put heating on during winter £100 a month. I was paying someone else water bill for ten years, to the point I stopped flushing toilet, up to £60 a Month at one point. The meters was crossed, I'm still paying now for someone else's waste water bill to this day. Had no hot water for three months. We keep getting service fee increases because fly tipping. On the phone it will go against it's a legal obligation to do a gas safety check. As long as you get paid, nothing else matters. I don't have a job now what do you expect me to do, carry on paying someone else's energy bill, not take on another contract so you could or might not show up again.

Dean · 11 October 2025

★★★★★ 1/5

Trustpilot

Moat tenants threatening us

We live next door to tennants of moat who have threatened us, abused us and had near daily noise problems for nearly 6 years, Moat did precious little to help. The first neighbour hood office we dealt with for a YEAR did not even report it to the company which cost us a year of our lives we will never get back. Disgusting company with SHOCKING customer service

Barry · 26 January 2026

★★★★★ 1/5

Google

The door into comunal area is not working after it has been "repaired", it cannot be open from outdoors. When I called to emergency number being not able to get to the property, they said Wait untill the morning!!! pc (reply for the below) I called this number twice today and was waiting for more than 30 min but no one answered!!! I went out to the shop today and when I came back I COULD NOT OPEN THE FRONT DOOR!!! I also emailed you yesterday but have not got any respond!

Lisa · 23 August 2024

★★★★★ 1/5

Google

Wish there was a way to reply to some of the other 1 star reviews I currently am not in a position to put up details but there are issues. People should be aware of the dissatisfaction out there. Some departments are ok. Helpful. Other areas not. While it's appreciated it is not easy managing a large portfolio of property and large quantities of tenants all with various issues, there comes a point instead of continuing to expand, get existing house in order!

Rachel · 23 August 2024

★★★★★ 5/5

Google

We dealt with the re-sales team during our house purchase. I couldn't recommend the re-sales team enough! They were so helpful and prompt with their responses. I would like to say Thank you to Vanessa from re-sales. She guided us through the process and was always on hand when we have queries.

Amy · 10 June 2023

★★★★★ 5/5

Google

I have nothing but lovely things to say about Moat. I have just bought a 3 bedroom town house from them and it would'nt of been possible without Sarah. I would also like to thank Harry as well who really helped speed things up towards the end of the purchase. I am very happy with their service and would highly recommend them.

L · 10 June 2022

★★★★★ 5/5

Google

Nicole Williamson has been absolutely amazing! Anything I've needed big or small she has been there to help without hesitation! Thank you Nicole ☺️

Poppy · 1 December 2024

★★★★★ 5/5

Google

We recently sold our 2 bedroom, shared ownership home. As with all house moves, it was definitely one of the most stressful things we have ever done and I sincerely hope we won't do it again! In spite of this, we found David O'Donovan, of Moat Homes, to be extremely helpful in the process. He was able to work within the various time sensitivities and provide us with all the necessary information that we needed, as well as liaising with the various solicitors and estate agents etc. involved in the process. Many thanks!

Tamsin · 24 July 2024

★★★★★ 1/5

Trustpilot

Moat Customer service

Moat Customer service absolutely shocking, Ive given up emailing now. My own neighbourhood officer ignores all of my emails, and you are left feeling unheard, and unimportant constantly, Despite their website stating 'Dedicated Neighbourhood Service Managers contactable during office hours to help with enhanced housing and tenancy support.' amongst other statements that are not true. I have given just one star, as the webchat people are always very polite and kind, even if they can't rectify a situation

K · 25 September 2025

★★★★★ 1/5

Trustpilot

To happy to evict a council tenant…

To happy to evict a council tenant under false allegations. Appalling housing association. The actually problematic neighbour was left to make myself and another neighbours life hell from making false allegations upon myself and false evidence against me to where I was facing court and loosing my home. Couldn’t even have family visit me without their visit being used as another false allegation against me example I had an argument with my mother outside the front of my home and that was used as me verbally abusing the neighbours that was making these long list of false allegations and fake evidence against me as leverage which my mother was happy to testify this allegations were false and the housing association lapped it up and left up the garden path of false accusations and fake evidence without knowing the truth. Funny how I’ve had no problems with neighbours since I throw my keys back them, I left one hell to another and moat housing association was only to happy, gullible and blind sighted by false allegations from the actual problematic family. No apology would ever be accepted. Best day of my life was throwing the keys back at them and them siding with the problem family speaks volumes. Shame on moat housing association. Avoid at all cost. (Writing this from my own experience back in 2014)

Jo · 1 September 2025

★★★★★ 1/5

Trustpilot

Had my son's ceiling fall down back…

Had my son's ceiling fall down back last year took 3 months to hear anything after ringing claims court they moved us to temp accommodation then after 8 half months got moved back to repairs still not completed roof tiles still loose doggy boiler leak above boiler left my front door with a hole by the door lock ...anyone can see right in didn't even need to change my locks ! My hallway ceiling are still cracking bathroom leaks ceiling toilet amour Hart left my flat in a terrible state on my return back ruined all my furniture what was the point in putting me in temp accommodation to move me back ??? The surveyor said it was safe but would you say a doggy leaking boiler that is over more than 20 years old and with roof leaks is safe ? No ! And the fact that they got painter and decorators to do all the so called repairs? Now it's been over a year and a half now after mp involved saying about sending the same company to do only a fraction of the repairs and now I'm back living there with my baby you now want to take out the water tank to get to the hole above the boiler ? Yet you won't change the boiler itself or sort of the actual roof leaks ! The leak above the boiler was already told they can't get to it ? So how is doing all that going to stop the leak ? Makes no sense the housing officer said they won't pay to do the roof so where does that leave me and my family ? You can't paint over and cover up roof leaks they won't even move me ! I even said I would accept a smaller place just to feel at ease why should I have the worry of winter comming this place is not suitable for a baby ! Trust me if you already mental health they will make it must worse ! I've had enough of it now it's pushing me to the edge !you never can ever get hold of anyone and when you do you get told lies ! I could go on with all what goes on but I would be writing untill I die ! When they made me go back I also had mice there and had two weeks to deep clean because I hadn't been there since last year ! This Sain and Martin came round while I was moving my stuff back and did nothing I was left with an unsafe property! Again why come round when you literally said my flat was safe to move back !again just to add more stress to things and so much for a priority move ! said about an exchange lol how can you do an exchange with an unsafe property!!! As far as I'm concerned they should of not kicked me out my temp home in the first place. I've had three different hours officers they have all been completly useless and really just don't care it's not there life ! And emails phone calls take ages to get back to you or they are always on .. annual leave ! Or just lie and mess you around wish I could go private or go to a different housing association!!!!

Carrie · 16 August 2025

★★★★★ 5/5

Google

We recently sold our shared ownership property. The whole process on moats side was easy and straightforward. They also were extremely helpful when it came to answering questions from the solicitors. Vanessa from the resales team went above and beyond for us and helped guide us through the process. When we were in our property we never had any issues with moat, always very fair and helpful. So pleased to have bought our first home through moat, we will always be grateful for the whole experience of shared ownership

Andrew · 10 May 2024

★★★★★ 5/5

Google

Iv been with moat for a couple years now and I thought ild write a review as I am really happy with the service I receive from moat and love my home. And when I applied I think her name was Nicole who done my application and it was such a smooth process and much less stressful than I thought it would be. I’m so happy here thankyou Nicole and moat.

M · 8 October 2024

★★★★★ 5/5

Google

I am a first time buyer , MOAT has helped me to get the property and has been updating an each steps. Hayley is an outstanding team members who supported me a lot during the process. She has answered all my doubts and questions without any hesitation. I would recommend MOAT for all first time buyers.

Dinesh · 10 June 2022

★★★★★ 5/5

Google

The biggest thank you to Josh and Edith for absolutely everything from the very beginning. They have both been so helpful, reassuring and supporting with every little thing. I definitely couldn’t have got through the whole process of buying my new shared ownership home without them especially as my solicitors were so rubbish! Highly recommend! ⭐️🏡🎉

Zoe · 10 June 2022

★★★★★ 5/5

Google

My gratitude goes out to Sarah & Josh at Moat who have been very supportive in the buying process of my first property. Even with the hiccup of having to change solicitors very late in the process Sarah was always very positive and 'on the ball'. What a gem! Thank so much Moat, I'd highly recommend.

Fay · 10 June 2022

★★★★★ 5/5

Google

My experience with Moat has been nothing but positive. Sarah was amazing throughout. Her patience and understanding made the whole process easier. Her communication with me was consistent and professional at all times. I would highly recommend Moat to anyone looking for a new home.

James · 10 June 2023