Trusted Agent profile
★★★★★
68 reviews across 2 platforms
West Park Garden Village, Darlington, DL2 2TS
Gentoo Homes's Darlington office at West Park Garden Village is rated 3.5 out of 5 across 68 reviews on two platforms, including 13 Google reviews rated 3.5.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
1/5
TrustpilotBy A Gentoo Home with CAUTION
Just over 2 years on moving in to a brand new home we had water ingress through our kitchen ceiling.
Hello Alan, we're sorry to hear about your experience. Our Customer Care team are aware of your situation.
1/5
TrustpilotAvoid GentooHomes!
Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix thingsReceived an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.
1/5
TrustpilotDo NOT buy from GentooHomes
Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix thingsReceived an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.
5/5
TrustpilotCottier Grange Review
We had some serious concerns after reading the reviews from previous phases, we also compared other newbuild sites in the area too, but the house, area and location were perfect for us, and the drive into the estate is truly stunning. So, we decided to purchase our new house in Cottier Grange, Kerry on the sales team was excellent and kept us informed and updated at all stages.
Hi Tony, thank you for your feedback! We are so pleased to hear you are happy with your new home at Cottier Grange.
1/5
TrustpilotDO NOT BUY A HOME FROM GENTOO!
** See addition below**
Thank you for your feedback, our Customer Care team are aware and looking into this for you.
1/5
Trustpilot⭐ 1 star
⭐ 1 star, Avoid Gentoo Homes at all costs especially their SCHOLARS GARDENS DEVELOPMENT.
5/5
TrustpilotSmooth Purchase at Scholars Gardens, Chapel Park
We recently purchased our new home at Scholars Gardens, Chapel Park with Gentoo Homes, and the experience has been excellent.
Hi Jordan, thank you for sharing your feedback. We are so happy to hear you had a wonderful experience with our team, and we wish you the best in your new home!
5/5
TrustpilotWe are buying our Gentoo home in Newcastle…
We are buying our Gentoo home in Newcastle and have found the help, support and service from Lynn, Jack and Sheena to be exceptional. They have provided valuable advice, timely reminders and excellent customer relations.
Hi Elaine, thank you for your feedback. We are so happy to hear you have had a great experience and we wish you the best in your new home.
5/5
TrustpilotLouise and Sheena making the home…
Louise and Sheena making the home buying process so much easier and always being so helpful. Lovely and welcoming ladies working at churchfield. Thank you so much.
Hi Dayna, thank you for your feedback. We are so happy to hear you had a great experience with our team and we wish you the best in your new home!
1/5
TrustpilotTrying to apply for a 2 bedroom house…
Trying to apply for a 2 bedroom house to be told because my son doesn't stay 4 night a week I can only have a 1 bedroom, Gentoo penalising single fathers and preventing them from spending quality time with there children
Hi Christopher, we are sorry to hear this. Please call 0191 525 5000 and select option 3 to speak to a member of the allocations team from Gentoo Group who will be able to discuss this with you and recommend the best options for you. Thank you
4/5
GoogleWe were the first family to move into this estate in 2021 . Yes we have had some issues but tell me a builder who doesn’t. The houses are very individual and well designed . Each house type is very distinctive and excellent value for money . This is a fantastic friendly estate and we’ve made great friends with many group parties in the courtyards ! Don’t be put off by negative reviews, some people just love to moan
1/5
TrustpilotFrom sales to customer care
From sales to customer care, the whole company is just a shambles. We have been lied to over and over again and still to this day are no further forward. My mental health is in the pan through buying a house from this company.
5/5
TrustpilotNicole at Gentoo has been amazing…
Nicole at Gentoo has been amazing during our first time buying process. Nicole has been patient with us, answered every question and made this experience a warm and welcoming one.
5/5
GoogleHad a good overall experience buying our first home here, a relatively smooth process and good aftercare. All new homes will have snagging issues, the important thing is they get fixed and all our issues have been addressed by Gentoo. The build quality is for the most part very good and we have only experienced small issues, which have all been fully resolved once reported to the home builder. At times we had to wait, but we understood this is beyond the home builders control due to availability of trades during busy times of the year. The estate itself is lovely, very friendly neighbours and a quiet location. Only 2 minutes to the WestPark nature reserve which is beautiful, great walks and opportunity to let the dogs have a run about! Only a 5 minute walk to the local shops which includes M&S food, cafe, hairdressers and a great pub!
1/5
TrustpilotNo customer service
No customer service , don’t keep appointments, no respect for private property as use it as their own storage facility.
5/5
TrustpilotSweetbriar Park
We recently moved into Sweetbriar Park in Darlington more than a year after first selecting our plot.
Hi Kean, thank you for sharing your feedback. We are so happy to hear you had a wonderful experience with our team, and we wish you the best in your new home!
1/5
GoogleWorst possible customer service, don’t keep appointments, no regard for private property, shoddy and shady practices.
5/5
TrustpilotChurchfields development
We’ve recently purchased our forever home at the Churchfields development in Sunderland. From making enquiries to receiving the keys to our new home was a stress free experience. The sales team, site manager and customer care teams have been brilliant. Our new home is amazing. Not a lot of snagging issues at all but the few minor issues we found are being rectified quickly. We feel that all the staff are all genuine and caring. Having moved to the area from the other side of the country, I have to say how peaceful and quiet it is living on this development and all of the neighbours are lovely too. We’re very happy here :-)
5/5
TrustpilotNicole has been wonderful today…
Nicole has been wonderful today explaining all of the plans and very patient answering all of our questions.
5/5
TrustpilotJust moved into a new build on…
Just moved into a new build on Sweetbriar Park in Darlington .
Hi Charlie, thank you for your feedback. We are so pleased to hear that you are happy with your new home at Sweetbriar Park!
5/5
TrustpilotService Was Great!
Louise and Lee at the Sunderland branch is Amazing.
Hi Alex, thank you for your feedback! We are so happy to hear you had a great experience and love your new home.
5/5
TrustpilotWe have been living in a brand new…
We have been living in a brand new Gentoo home at Sweetbriar Park, West Park Darlington for nearly two months.
Hi Anna, thank you for your feedback! We are so pleased to hear you are happy with your new home at Sweetbriar Park.
1/5
GoogleAvoid this company if you’d like your house built inside of 2 years !! They have had my 10% deposit for 1.5years and still not buIlt my house. These cowboys have no control over the workers on site and don’t have a clue how to prioritise builds. They are now in breach of the contract we made and have let me and the family down. We will be definitely taking our deposit back.
1/5
TrustpilotHi guys
Hi guys, we are also incredibly frustrated with Gentoo our house has taken 1.5years in build and it’s still not built. Gentoo will be in breech of contract at the end of the month and not one single apology from a senior manager they have zero customer care!! We have left bad reviews on trust pilot and google and not a single reply . This is a company has no clue about customer satisfaction.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gentoo Homes's Darlington office has 68 reviews across two platforms: 13 on Google, 55 on Trustpilot (across the whole business).
Gentoo Homes Darlington is rated 3.5 out of 5 across all 68 reviews, and 3.5 out of 5 on Google from 13 reviews.
Gentoo Homes Darlington, West Park Garden Village, Darlington, DL2 2TS.
