Trusted Agent profile
★★★★★
68 reviews across 2 platforms
West Park Garden Village, Darlington DL2 2TS
Gentoo Homes's Darlington office at West Park Garden Village is rated 3.5 out of 5 across 68 reviews on two platforms, including 13 Google reviews rated 3.5. The 55 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid this company if you’d like your…
Avoid this company if you’d like your house built inside of 2 years !! They have had my 10% deposit for 1.5years and still not buIlt my house. These cowboys have no control over the workers on site and don’t have a clue how to prioritise builds. They are now in breach of the contract we made and have let me and the family down. We will be definitely taking our deposit back.
1/5
TrustpilotTheir new builds are horrendous
Their new builds are horrendous, do not buy, had a roof surveyor out and he said the roof is one of the worst he has seen, gentoo dont want to know. Also had 2 new front doors because they bowed, my patio doors don't join properly and we have had a big draft coming through, cracks in ceiling and many more snags STEAR CLEAR OF GENTOO NEW BUILD HOUSES.once you have bought the house they don't want to know
1/5
TrustpilotGentoo Homes- Probably The Worst House…
Gentoo Homes- Probably The Worst House Builder. I have purchased a home on your development at Cottier Grange. I have had countless snagging issues from within 5 minutes of getting the keys. The quality of the finish is terrible. I have been trying to get things resolved but speaking to your team sometimes is going around in circles as they see half the picture. They do not fully listen and see what you are explaining, making assumptions and only providing half solutions to fully rectify a solution. I am extremely unhappy about the build quality and terrible finish throughout, the hardware is of poor quality and degrading in weeks.I have shown patience and given plenty of time to get things resolved with the team involved in this shambolic mess. My good will and patience is at end now. Some of the issues multiple radiators not working, shower not working, bath not fitted properly, leaking sink, flooring lifting up , roof tiles not fitted properly, drainage problems , hob not working properly and this is only a few of the major items. This property should never have been passed to be handed over to a customer. Its a disgrace.
5/5
TrustpilotChurchfields Sunderland
Everything has gone through brilliant from start to finish,if there has been little things,that need doing in the house,they have been done,Michelle in show house office and Shaun have been amazing,we are in our 70s and this has been hard moving at our age,but everyone has helped us,including Kerry who started us on this journey.
5/5
GoogleKnowledgeable and personable sales representative on site - very accommodating and regular contact. Would recommend.
5/5
TrustpilotAmazing Adele! Sweetbriar Park!
My journey started about 2 years ago! There are been a lot of up and down, it is not been a smooth journey at all. The only thing that we are pleased about is been having Adele next to us all the time.
5/5
TrustpilotOur new home!
We did have some delays on the build of our first home, but the customer journey from the sales advisor has been amazing. We have been kept updated and we're really happy with our new home!
1/5
GoogleWorst value provided. We have approached gentoo to buy new property. We liked one of the the plot of our interest and asked for an appointment so the we can reserve it . We have not been provided with an appointment because of the reason …
1/5
GoogleBeen waiting over 7mouths for these lot to sort out our problems. They are quick to take your money but the service aftwards is diabolical. My advice is don't do it you'll be sorry.
1/5
TrustpilotAVOID! AVOID! AVOID!
Gentoo Homes at Cottier Grange, Prudhoe. Horrendous. They are an absolute disgrace! They take your money (some houses for sale 580k!) and run leaving you with an unfinished nightmare.
5/5
TrustpilotMy first home
Super experience buying my first home, the sales lady was really friendly and guided me through my whole time. So excited I've got my fab new home! So happy!
5/5
GoogleNew build housing estate on the edge of Darlington rural views and shops close by
5/5
TrustpilotThe Fairways, Marsden
After spending over a year looking for our first home we instantly fell in love with a house at the Fairways.
1/5
TrustpilotTerrible
If you want a house where nothing is built properly and to the worst possible standard couple that with incredibly poor customer care…..then Gentoo Homes is for you.
5/5
TrustpilotGreat Service
Rebecca (On Site Manager at Chestergate) and her colleagues have been excellent throughout the whole process. Very good customer service.
1/5
TrustpilotGentoo homes
This is the homes for sale part of gentoo group which has actually been sold to gateshead company tolent. Gentoo are a housing association which has been downgraded by the government for a lack of honesty. Do you really want to give a dishonest company your money?
5/5
GoogleExcellent service today from Joanne very impressed with the property we visited.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gentoo Homes's Darlington office has 68 reviews across two platforms: 13 on Google, 55 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gentoo Homes is rated 3.5 out of 5 across all 68 reviews, and 3.5 out of 5 on Google from 13 reviews, checked 9 October 2026.
Gentoo Homes, West Park Garden Village, Darlington DL2 2TS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.