Bridgfords Lettings Darlington reviews

★★★★★ 1/5

Trustpilot

Lack of communication, unethical and unprofessional Practices

I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.

Barbara · 25 June 2024

★★★★★ 1/5

Trustpilot

I was looking for a one bed flat and…

I was looking for a one bed flat and somehow I was transferred to Dan Mooney, He took two days to get the information about tenants and then email addresses and after he said the property has been rented out. Whenever you try to call him, he doesn’t pick up and anyone who picks up, they don’t want to transfer the call to him, I am from London and now I know why Manchester has a bad reputation, and no work ethics. Avoid this estate agent, and Dan Mooney,

Sanan · 18 June 2024

★★★★★ 1/5

Trustpilot

AVOID this agent

AVOID this agent! We only went with Bridgfords Stockport, after they missold a open house drive to sell our home, however they missed us out of the drive completely. They then refused to let us leave, even though we were well within the cooling off period. They did not include any floorplan at launch, we complained and they eventually uploaded a floorplan for another home, this floorplan had rooms, doors, open plan areas, windows and alcoves that did not exist, while missing doors windows and a porch. They also measured wrong, with a 13 foot room being marketed as a 20 foot room. Even after knowing it was the wrong floor plan, and they were misleading potential buyers, they refused to remove it until we had completed OUR OWN REPLACEMENT!! They promised to keep in touch and provide feedback. They have not once called us, and have failed to provide feedback or a single viewer. We provided the photos, the floorplan, the measurements, had to change the description and even had to instruct them to use tags on Rightmove, they have done absolutely nothing and yet charge over £1000 more than other large agents. We have asked them to remove our home from the market, or at least to remove our intellectual property - the floorplan and the photos we took, however they are still listing our home for sale, using our photos and floorplan even though we do not wish to sell. We now face having to drag this through the courts, and involving the ombudsman.

Sherrie · 13 June 2024

★★★★★ 1/5

Trustpilot

Atrocious Customer Service

Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.

Stephen · 29 January 2026

★★★★★ 5/5

Trustpilot

Rebecca Farnell was very excellent

Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.

Idowu · 26 January 2024

★★★★★ 1/5

Trustpilot

Terrible service from start to finish

Terrible service from start to finish. Ross didn’t turn up to an arranged viewing and was late for another one. You have to deal with Crewe for a house in Alsager even though they have an office in Alsager. I don’t believe negotiations happened they just advised I had to pay full asking price. He totally went back on what was agreed in terms of items agreed as part of the sale.. making me out to be making it up! They were too busy trying to get me to see their mortgage adviser… they didn’t get on with progressing my offer. The whole thing was a shambles and totally destroyed my relationship with the seller. I won’t ever buy a house Bridgfords are selling again!

Miss · 12 June 2024

★★★★★ 5/5

Trustpilot

Ashley - Great Sankey

Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords

Susan · 13 January 2022

★★★★★ 5/5

Trustpilot

Bridgfords Wakefield

Big thanks to Fay and Stephanie who went above and beyond from start to finish on the sale of our house!Would highly recommend and certainly would use their services again.

Craig · 13 July 2024

★★★★★ 3/5

Trustpilot

Bridgfords York

Bridgfords York- didn’t have the best experiences with Bridgford’s over the year of my tenancy with a huge lack of communication.However, the last few months were very positive and cannot recommend Jack Drewitt highly enough. He was so helpful and no issue was too small. Replies within half an hour and was very reassuring. Thank you Jack!

Lydia · 22 July 2022

★★★★★ 5/5

Google

Georgia was able to assist us through every step needed to getting me and my partner, she was professional and punctual also bright chripy and easy to talk to!PositiveResponsiveness, Quality, Professionalism

Josh · 26 August 2021

★★★★★ 5/5

Trustpilot

Reliable and helpful

This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!

Clara · 15 August 2022

★★★★★ 5/5

Google

Our experience with Bridgfords in Northallerton was so easy and straight forward. All of the staff are very friendly and great communication especially Heidi who deal with us. The propery is amazing and we love it. Thank you.

Angela · 14 June 2019

★★★★★ 1/5

Trustpilot

Awful service and expensive fees. Landlords should use someone else.

Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.

Ped · 3 December 2024

★★★★★ 5/5

Google

Nathan is a very professional agent, nothing is a trouble when it comes to taking care of customers. We cannot thank him enough! Thank you! Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Louise · 13 June 2021

★★★★★ 1/5

Trustpilot

Illegal

They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.

Richard · 12 May 2024

★★★★★ 5/5

Google

Very quick to get me a viewing, very smooth from start to finish. Helen kept me up to date throughout the references and Adele, Georgia,Nathan and Max were all very friendly and helpful when needed.

David · 13 June 2020

★★★★★ 1/5

Trustpilot

Bridgfords letting Manchester…

Bridgfords letting Manchester…IF YOU ARE A LANDLORD PLEASE AVOID USING THIS COMPANY AS YOUR LETTING AGENCY.I’ve seen many landlords complain that they are not getting any viewings or any tenants. This is not due to your house trust me, It is due to the fact that you are using Bridgeford lettings.Me as a renter l personally would never make the mistake of renting another property that is managed by Bridgeford lettings. They are honestly so completely rude I could not believe it was a real company that I was dealing with. Paul Craffey from the branch in Manchester should honestly be fired. He makes a show of the company. All staff follow after him with his disgusting attitude.Not to add they also do not care about the property, the landlord, nor the tenant.they are just there to finish their shift and go you can tell by the way all of them behave. I can assure you not even one of their employees are trained in customer service it’s so sad.

Euro · 25 April 2024

★★★★★ 5/5

Google

Georgia has been amazing and has consistently went over and above to help secure a property. I can not recommend her services and professionalism enough. Thanks.PositiveResponsiveness, Quality, Professionalism, Value

Euan · 26 August 2021

★★★★★ 5/5

Google

Georgia was fantastic throughout our move. Very professional and friendly. Easy to talk to, I would recommend her to anybody who is looking for their new home. Anita ChoudhuriPositiveResponsiveness, Professionalism

Anita · 13 June 2021

★★★★★ 5/5

Google

Landlord review: highly recommended. Georgia was very helpful in getting the property rented, excellent communication. I will definitely come back to Bridgefords in my future letting properties.PositiveResponsiveness, Quality, Professionalism, Value

Mohammed · 13 June 2021

★★★★★ 5/5

Trustpilot

Stockport Branch

We are very impressed with service which we have/are receiving from Ryan Dexter: Property Appraisal Manager at Bridgfords (Stockport Branch). Ryan has a remarkable expertise and knowledge of the whole of property market.He is always very professional and his advice is second to none.Without any hesitation, we would recommend Ryan to either landlords or buyers who are interested in all aspects of buying/selling. Many thanks-Jolanta & Barry (landlords)

Jolanta · 3 September 2019

★★★★★ 1/5

Trustpilot

Worst company I have ever dealt with in…

Worst company I have ever dealt with in my life!!We moved in roughly 5 years ago to a house that was in need of a lot of tlc. The first year was fine and we renewed for another 12 months. Then came the problem with our bathroom floor. It had rotted and crumbled away leaving a huge hole in the floor. Numerous reports were made and it took almost 3 years for them to send out someone to do a quote. Again, we heard nothing after this. After more pushing we got another quote and then once again, nothing. In 2022 we got an email with “end of tenancy checkout” which we had no idea about. I rang them to ask what was going on and they said “oh yeah the landlord wants his house back you’ll get a section 21 in the post”. Nothing came and I said what is going on and they replied saying “sorry it was sent in error you can stay”. What the ****” Fast forward another year and we get a section 21. It comes to us needing to leave and a potential landlady asks for a reference and she says sorry I can’t do it they’ve given a poor reference. Obviously I asked them what they had said and they accused us of not paying rent!!! We have always paid and had agreements in writing. They said our rent comes through in two separate transactions on their system even though it’s sent in full on payment and I have sent them bank statements to show this, they won’t budge. So now they are refusing to give us a reference and we are becoming homeless in 9 days time as no landlords will accept us due to their false information!I am absolutely disgusted with how they have treated us. We have children and they’re happy for us to be without a home due to lies! They are rude and do not communicate. This is the York branch. Vicki especially is the worst of the lot!AVOID LIKE THE PLAGUE

Sophie · 18 March 2024

★★★★★ 5/5

Google

On coming to a new location and looking for safe, nice properties Georgia was very helpful, willing to answer any queries we had and I would highly recommend.

Madeline · 13 June 2021

★★★★★ 5/5

Google

Georgia was great, was both of our first time in the property but she was still knowledgeable and chased up any questions we had very quicklyPositiveResponsiveness, Quality, Professionalism

Carlos · 13 June 2021