Steps Estate Agents reviews

★★★★★ 5/5

Google

I just completed the sale of my flat and I can say I would still choose Steps if I had to do it all over again very easy to deal with, Derek was very quick to return any query and I received updates along the way there no need to ask or follow up on anything I can safely say I had no concerns at any time Thank you Derek and team for helping me sale my flat all the best

Jose · 16 October 2025

★★★★★ 5/5

Google

Me and my partner, Yan had a thoroughly good experience using Steps, (Dagenham). We were guided brilliantly through the whole process by Derek Long. Derek was quick to respond to all queries and was a great help with form-filling. From start to finish, Derek saw us through the whole process; we can't fault him. He's a lovely man, going over and beyond to help us eg finding a new buyer really quickly when the first one had to pull out. We will be using Steps/Derek again without hesitation.

Jenny · 16 October 2025

★★★★★ 5/5

Google

I had a fantastic experience with Steps Estate Agency. Peter specifically was professional and incredibly supportive his communication was excellent. He always kept me updated, responded quickly and made the whole experience smooth and stress-free. It’s rare to find someone so reliable and proactive. I highly recommend Steps Estate Agency for anyone looking for outstanding service. Special thanks to Steven who wait in the office for me to collect my keys!

Keisi · 16 December 2025

★★★★★ 5/5

Google

We cannot thank Steps Estate Agents enough for their exceptional service in helping us buy our first home! From the moment we first contacted them, they were professional, knowledgeable, and genuinely invested in helping us find the perfect place. The team guided us through every step of the process. As first-time buyers, we had lots of questions, and they were always patient and clear in their answers, making what could have been an overwhelming experience much easier to navigate. We appreciated how they kept us informed every step of the way. Thanks to Peter and Kevin and all at Steps Estate Agents. We would highly recommend their services to anyone looking for a smooth, supportive, and stress-free home-buying experience. Thank you again for everything!

Chloe · 27 March 2025

★★★★★ 5/5

Google

Outstanding service! From the first visit to the last, Derek and the team have been so transparent, clear and supportive through a very (what could be) stressful process. Moving isn’t easy but Derek and the team have been great at what they do and have made it not only a lot quicker than we thought but just simpler and taken a lot of worries away and answered any question we had very quick too. They provided a real personal service and it made it so much better! 10/10!

Freddie · 27 March 2025

★★★★★ 5/5

Google

A Dream to Work With! As a first-time home buyer with little knowledge of the process, I can’t express enough how incredible Steps has been to work with. From start to finish, their team has been patient, clear, and incredibly supportive in all their communication. A special shout-out to Derek, who consistently went the extra mile to help me. Over this past year, I’ve interacted with many agents during house hunting, but I often felt like just another number on their list. With Steps, the experience was completely different, I truly felt heard, valued, and never rushed. Derek’s personable approach and attention to detail made all the difference. In fact, one of the reasons I decided to purchase the home I did wasn’t just because I loved the property, it was because of the outstanding service I received from Derek and the entire Steps team. A huge thank you to Derek and everyone at Steps for making this journey such a positive and memorable one! Momina :)

Momina · 24 December 2024

★★★★★ 5/5

Google

I have recently completed on the purchase of a flat which was with steps. Throughout the process I dealt with Peter who was absolutely fantastic. He is very professional , warm and understanding regarding the whole process. He was very active in chasing for updates . I highly recommend this agency, staff very nice, friendly, approachable and professional. You are a star Peter

Affoue · 9 April 2026

★★★★★ 1/5

Google

****WARNING**** Please be aware, this Estate Agent markets properties with incorrect Energy Performance Certificates. I would advise due diligence and review the EPC in depth when provided to you. I have had the experience where a property has jumped from an 'E' rating to a 'C' rating, where no work has been carried out. When I brought this to the attention of Steps Estate Agents, specifically Karen, I was told that it was probably because it was a different assessor. The only issue was that the house in question was described as having 'cavity wall insulation' and 'loft insulation'. Unfortunately, neither of these was possible as the house has neither cavity walls nor loft space access. There were a number of other discrepancies which I also brought to their attention, but again, this was not taken seriously, and the agent really didn't seem that bothered. Of course, the wider issue here is was the certificate purposely falsified, or is it a genuine mistake by the assessor. I do not know the answer to this question, but having contacted the assessor, they agreed that the certificate is incorrect. Having incorrect EPC ratings is a huge issue, especially if you are entering into an agreement where you are on a strict budget - the EPC may show information which suggests that the property is more energy efficient and therefore energy bills should be lower, but if this information is wrong and you end up with unaffordable bills then it could put you at risk of losing the property. **Side Note - they also write their own reviews, see below, 'Karen Barnes' is an employee here!!

L · 16 October 2025

★★★★★ 5/5

Google

Can't thank Derek and team at Steps enough. Led me through each step of the process of selling a property. Always available at the end of the phone or available to meet in person. Very happy.

Trevor · 16 November 2025

★★★★★ 5/5

Google

the sale of my mothers property in Dagenham was handled very professionally from there first vist upto completion, kept updated all the way and easily contacted for any questions would highly recomend

Barbara · 16 November 2025

★★★★★ 5/5

Google

During our purchase process Steps team helps us a lot especially i want to say thanks to Derek , he is very helpful and kind person.

Sad · 16 November 2025

★★★★★ 5/5

Google

A wonderful family Estate Agent Kevin and the team work very hard to get my house sale through, always there to let me know the updates and reassure us. Highly recommended them to everyone whom needs to buy and sell

Karen · 12 June 2025

★★★★★ 5/5

Google

Thank you to all the staff at Steps Estate Agents for selling our home. With special thanks to Derek and Weronika

Stoyanka · 16 November 2025

★★★★★ 5/5

Google

We recently had a good experience with Steps.From the very first interaction to closing, every step of the process was handled with professionalism and care.Peter and Kevin were very helpful and patient with us.They promptly replied to all the questions we had and helped us with all the requests we had.

Simona · 9 November 2024

★★★★★ 5/5

Google

They definitely take you through every step of the way, in this day and age nice to have someone at end of a phone when needed. Thank you Derek and Richard

Steve · 2 April 2026

★★★★★ 5/5

Google

Steps has been great throughout my property sale. Richard and team was very helpful. Promptly answered call and emails, you can call anytime. Richard keeps me informed about every update on our house sale. …

Donatas · 16 April 2025

★★★★★ 5/5

Google

I recently completed on the purchase of a flat which was with steps. Throughout the process I dealt with Sev who was absolutely fantastic. She is very professional yet feels so very approachable and warm and understanding regarding the whole process. She was very active in chasing for updates and at times I would find out more information from Sev than from my own solicitor. I highly recommend this agency, staff very nice, friendly, approachable and professional.PositiveResponsiveness, Quality, Professionalism

Alina · 21 June 2022

★★★★★ 1/5

Google

Can't tell you how dissatisfied I have been with this letting agents. As both a landlord and a tenant. Underhanded and less than honest. I honestly couldn't think of anything good to say about them. They take your money and do the bare minimum. Completely incompetent and out for as much as they can get. Avoid at all costs

Bernard · 16 November 2025

★★★★★ 5/5

Google

Extremely happy with the service from Derek and team at Steps with the sale of my flat. Outstanding communication throughout the process. From offer to completion in under 3 months!

Liz · 12 April 2025

★★★★★ 5/5

Google

This company has been amazing. From the moment of contacting them, coming round evaluating the property, so professional and helpful. Earnest was the person who welcomed us to this company. This is our first time dealing with any estate agents, and I would reccomend them every time. Sev has been beyond astounding. She answers every question, she is so helpful. She has put our mind at ease at every stage, even when things went wrong. She went above and beyond with dealing with our sale. As a whole, the company has been amazing, supportive and you really couldn't ask for a better company. Thank you so much. We are over the moon.PositiveResponsiveness, Quality, Professionalism, Value

Layla · 21 June 2021

★★★★★ 5/5

Google

Throughout our first home buying process Derek was incredibly communicative. Steps Agent promptly answered calls and emails, keeping me informed about every update. Very helpful. Special thanks to Derek. Kind regards Mr and Mrs Patel.

Ansh · 1 December 2024

★★★★★ 5/5

Google

When I requested a valuation with a view to sell, I was visited by one of their sells people quickly. The whole process was explained clearly and I did not feel badgered into going with them. Their fee was very competitive. The house was sold STC, and at a good price, withing two weeks. Service was very good and everything went smoothly. All the staff were very helpful. The only thing I could see needed to be improved was their online system, which allowed me to see updates of the sale progression. It was helpful and interesting, but they could sometimes be a bit slow updating it. I would happily recommend them to anyone.

John · 27 November 2024

★★★★★ 5/5

Google

When I requested a valuation with a view to sell, I was visited by one of their sells people quickly. The whole process was explained clearly and I did not feel badgered into going with them. Their fee was very competitive. The house was sold STC, and at a good price, withing two weeks. Service was very good and everything went smoothly. All the staff were very helpful. The only thing I could see needed to be improved was their online system, which allowed me to see updates of the sale progression. It was helpful and interesting, but they could sometimes be a bit slow updating it. I would happily recommend them to anyone.

John · 23 November 2024

★★★★★ 5/5

Google

Excellent service and communication throughout the buying process. Kevin was always available to speak and solve any issues!

Kainath · 17 April 2025