Every review we hold for the Dagenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad an amazing experience with Balgores Dagenham spoke to a gentlemen called Matt Butler and he was very professional and made everything clear to me every step of the way being very quick on responding to my offers and giving me updates, also showing me round the property he showed me how much he cares about property’s and everything he showed me was in detail also to mention when I called the branch Alfie was very helpful and polite, he put me through to the right people whenever I needed and I never had to stress on any part of the process so far due to them both, Alfie also congratulated me on my offer that had been accepted making it such a great experience, would highly recommend Dagenham Balgores to anyone interested in buying a home for the best prices and great service.
Leandro · 22 May 2019
★★★★★ 5/5
GoogleI like the sevice.liam was great and Paul was nice.you guys did a great service.keep it up
Adebimpe · 22 May 2025
★★★★★ 5/5
GoogleI have just completed my purchase with Balgores. I had a very smooth process and was kept in the loop at all times by Fauziah.( sales team)
Would recommend to friends and family.
Dilwar · 22 May 2025
Agent replied · 23 October 2024
Hi Dilwar,
Thank you for your kind words about our Dagenham branch, and in particular Fauziah. … More
★★★★★ 4/5
TrustpilotBalgores Upminster were great at…
Balgores Upminster were great at keeping me updated with the progression of my house purchase and were proactive in contacting other estate agents and solicitors. A special mention to Donna, Abbie, Chris and Claire. Peter helped me secure the best mortgage in these ever changing times and they all worked hard as a team to get me moved in!
A · 3 April 2023
★★★★★ 1/5
TrustpilotYou're paying for the shiny office (Hornchurch Branch)
At first, they were very helpful, but as soon as I went to sign the contract to list my late parents’ house it went down hill from there. The other agents all wanted a commission of 1% for which they would do open days and arrange all the viewings themselves. However, with Balgores, they wouldn’t do such a thing for even 1.1%, so straight away I was getting less than first discussed. They did arrange a lot of viewings, had multiple offers and we settled on what we were told was an offer from a cash buyer. Great, we thought, but then my solicitor contacted the buyer and didn’t hear back. Three weeks passed, so I rang Balgores to contact the solicitor where I was told “after the sale we don’t normally contact anyone” WHAT!!!!! No, you’re an estate agent (that’s what you list yourselves as) and you're my go to if my solicitor can't contact the other solicitor. A couple of days passed and they got hold of him. By this time, the buyers had already broken the Gazeal Agreement, which the buyer got me to sign. I could have quite easily walked away with the £2000 penalty fee.If you try to contact the sale progress team good luck, as out of the 20 plus times I called them they only picked up maybe four times, so always press option one as you have more chance of someone picking up. The longer this went on the less they picked up, so I expect the recognised my number and didn’t answer, as when I withheld my number they did (but this may have been just coincidence). Balgores didn't chase on their own back, I had to chase all the time due to the buyers solicitor not contacting mine. I expect due to the fact I was ‘tied’ into a contract they weren't bothered. I also suspect that the "cash" buyer wasn’t a cash buyer, as three months down the line my solicitor received an email from the buyers stating that due to interest rates increasing by 2% they were hesitant to proceed. Hence, raising my suspicion if this was truly a "cash" buyer!?! It may have been because they were short staffed, but my last estate agent was bad, and these were on par with them, maybe even worse! I would never use these again even if they paid me!!!Also be careful as if you leave the contract by giving the correct notice etc. and you have it listed with another estate agent of the person was first introduced by Balgores they they still want their money. So you could end up paying for 2 commissions
Paul · 26 September 2022
Agent replied · 15 June 2024
Hi Paul,I am sorry to see the above however I do share your frustations, our version of events are below.We agreed a package with you for the marketing of your home that included Balgores paying for the professional photography, EPC and floor plan.In terms of not contacting anyone after the sale agreed this is certainly not the case, we chase solicitors and parties involved to assist until point of exchange of contracts and completion and our records indicate as such.Regarding the Gazeal agreement, this was not instigated from the buyer it was ourselves and this to give additional protection to the transaction, the buyer paid £600 for this agreement which is non refundable to them and this is to show commitment from both seller and buyer as a penalty fee would be incurred by either side for withdrawing.We have contacted both solicitors on numerous occasions seeking updated and forwarding onto yourself, any contact you have made via phone or email has always endeavored to be returned as quickly as possible.The Buyer evidenced that he was buying cash. In terms of interest rates, a lot of clients go on to re-finance property after purchasing cash to pull their money back out - for this reason the rates would be relevant to them.In relation to the list of viewers that have attended, this is standard practice to send to clients, this is to avoid you being in a position of paying 2 commissions so that you can see who has been introduced by Balgores. Most if not all Estate Agents will do the same to avoid any discrepancies.As a company we have invested in your home and of course are disappointed that it has not proceeded to exchange of contracts, if there is anything we can be of assistance with in the future then please do not hesitate to contact us.Kind Regards,Billy GillArea Director
★★★★★ 5/5
GoogleBalgores Heathway, and in particular Sarah, have been amazing from the start to the end of the same process. All my questions were promptly answered and I was kept in the loop the whole time. They went even beyond their role to help and ensure that the process was smooth and efficient. I can’t thank them enough.
Saphya · 22 May 2023
★★★★★ 5/5
GoogleReally happy with my new apartment through Balgores Lettings. Excellent service and smooth process from start to finish.
Lawal · 24 October 2025
Agent replied · 24 March 2026
Good afternoon,
We are pleased to hear you're really happy with your new apartment!
Thank you for choosing Balgores of Dagenham
★★★★★ 5/5
TrustpilotGreat Service with Our Home Purchase (Upminster Branch)
This was our first house purchase in the UK, and in an unknown area to us (Upminster, Essex), but our sales agent Jessica was very patient and helpful with our questions, Donna was very proactive in getting the purchase across the finish line, and Parmi good with providing insurance options. Our overall experience with the team was very positive, and wouldn't hesitate to recommend it to others.
Stuart · 9 May 2022
★★★★★ 5/5
TrustpilotI have recently completed the sale of…
I have recently completed the sale of my house through Balgores. I did this through Emily and Donna. I give special mention to Donna Hickey. Even though it was delayed by certain hurdles in the chain, Donna was not only professional, but offered moral support and encouragement throughout, she has good sense of humour which made It easier through the wait. Thank Donna and all @ Balgores.
Bridget · 6 May 2022
★★★★★ 5/5
GoogleI would like to thank the Balgores team for getting me a beautiful house. It's a one of a kind deal.
Shout out to Femi who provided all the help whenever I needed like providing …
Abdul · 22 August 2024
★★★★★ 5/5
TrustpilotExcellent service with sale
Great service with the sales. Billy was very professional and helpful. Great communication, they managed to find the right buyer and followed up the process closely , resulting in a seamless sale process. Highly recommend
THOMAS · 7 September 2024
★★★★★ 5/5
GoogleNicola is amazing professional. Very helpful and finds right properties for clients. I am so pleased
Abdul · 26 May 2025
★★★★★ 5/5
GoogleExcellent service, very friendly staff most beautiful estate agents I’ve ever been in London.
Muhidin · 27 November 2025
Agent replied · 27 December 2025
Thank you for your review.
We appreciate your kind words and will pass your feedback onto the team.
Best regards
Balgores - Dagenham.
★★★★★ 5/5
TrustpilotAlways A Pleasure
Have built a great relationship with Peter and his team over many years now, and still never fail to be impressed with his honesty, help and guidance - all of which never fail to make what can be a stressful process an enjoyable one.
Top man & top service always.
P · 6 November 2023
★★★★★ 5/5
GoogleNikola provides excellent customer service she’s very friendly, approachable, and proactive, making her a pleasure to work with 5* service.
Rimon · 24 September 2025
Agent replied · 24 March 2026
Good afternoon,
We are grateful for your kind words about Nikola's excellent customer service … More
★★★★★ 1/5
TrustpilotRude Branch Manager
On of the branch manager's come to our house to value the property and was quite frankly very rude and insulting. No real communication and conversation on reasons why selling etc. It was purely just walk in take measurements and that was it. The whole conversation didn't provide me with any confidence and generally told the manager to get out and don't come back.
Jack · 14 May 2025
★★★★★ 5/5
GoogleThanks to Nikola for excellent service in arranging my rental property. Swift, efficient and helpful
Peter · 26 May 2025
★★★★★ 5/5
GoogleExcellent service, thanks to Nikola and the team for getting us through the whole process.
Thomas · 26 May 2025
★★★★★ 5/5
TrustpilotChris Wilkinson was fantastic
Chris Wilkinson was fantastic, from each step along the way he was supportive, always clear and made things easy to understand. He was easy to contact with any questions and reassurances and was calm and professional throughout various situations that arose. We would highly reccommend his services and especially for anyone who works for NHS, fire&rescue or other jobs with specific pay structures. Cant reccommend highly enough!
Vickie · 2 March 2022
★★★★★ 5/5
TrustpilotFlawless! 5 Star Service!
Brad and the team provided an impeccable service. Their communication was faultless, keeping us in constant contact throughout and were always on hand when needed. I was particularly impressed with their careful approach during the pandemic and the safety procedures they put in place. They made the whole process seamless taking away any worries or anxieties. I highly recommend you speak to Brad at Balgores should you be looking to sell your property!
Calum · 21 January 2021
★★★★★ 5/5
GoogleNikola has been great to work with very informative at the viewings
Siya · 26 June 2025
★★★★★ 5/5
GoogleBalgores were definitely the right choice for selling our property. From great marketing to brilliant follow up once a buyer had been secured. Great service & support throughout the whole process.
Julie · 22 May 2025
Agent replied · 22 May 2026
Good Morning,
Thank you so much for your kind review.
It's fantastic to hear how positive your experience of selling your property … More
★★★★★ 5/5
GoogleCompleted in just under 10 weeks with our first family home thanks to Balgores Dagenham. A special thanks to Sarah who was brilliant in ensuring our needs were met. She was always available to answer questions and to chase up any queries we had. A positive experience overall and would definitely recommend for future buyers!
Asma · 22 May 2023
★★★★★ 5/5
GoogleEasy to reach out good service. Nikola from Balgores very professional for finalising the rental agreement process. Highly recommended.
Anbu · 24 September 2025
Agent replied · 24 March 2026
Good afternoon,
We are pleased to hear about your positive experience. … More
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