Trusted Agent profile · Dacorum
★★★★★
386 reviews across 2 platforms
41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
Brown & Merry's office in Dacorum, at 41 High Street, is rated 4.3 out of 5 across 386 reviews on two platforms, including 255 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dacorum office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful company, stay clear!
I rented a house via Brown & Merry / Sequence UK for a year. During the tenancy nothing was repaired and the I was chasing deposit return for over a month! This company really don't give a s**t about their customers once they have your money!
5/5
GoogleVery happy with the service from Emily at Brown and Merry in Tring. Emily quickly found great tenants for my house. She was always friendly and made me feel relaxed during a stressful time. I felt I could trust Emily and I liked that she kept me updated and used her initiative if for some reason she could not get hold of me.
5/5
TrustpilotThe lettings team at Tring
The lettings team at Tring, Joanne, Ellie and Emily, have again been brilliant in finding good tenants in record time once my rental flat became vacant. They never fail.
5/5
GoogleThe whole Brown and Merry Team have been exceptional for us. From the moment we engaged with Tom we felt confident in our estate agent and knew the team would look after us through each stage. Highly recommend and best Estate agents in Tring!
1/5
TrustpilotThey really should rename the company…
They really should rename the company to clown and merry, meaning some one who is intoxicated and has no idea what they are doing. Do not use this bunch of lying clowns. Move on friend
4/5
TrustpilotSophie and Nicole
Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.
3/5
TrustpilotCommunication
Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.
1/5
TrustpilotMost incompetent agency we've ever…
Most incompetent agency we've ever worked with. They've managed or book ZERO viewings for our house in 2 month. This speaks for itself.
5/5
GoogleDealing with Emily on our first rental experience was fantastic. She not only promoted the property to the best of its potential, getting a tenant in quickly that ticked all the boxes, but the whole process was made simple and easy to understand. I would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotWATFORD. Abysmal communication and lack of…
Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!)
5/5
TrustpilotExcellent Service
Rich Poole supported us throughout the process of my partner and I purchasing our first home, and he was brilliant. He was more than happy to allow us to visit the house on multiple occasions, and always communicated any queries of ours with the seller in a timely manner.
5/5
GoogleHave given a 5* review as a 5* team! Absolutely excellent!!! So efficient, professional and still really friendly. Jo and Giverny are just both on it! Both our flats rented within a week to great tenants. Can literally not recommend them highly enough!
1/5
TrustpilotExtremely unprofessional behaviour.
Extremely unprofessional behaviour.. the employee Nicole literally shouts over the phone and her tone is so rude, you have to chase around for months to get an appointment for repairs..
5/5
TrustpilotQuick and efficient service from a…
Quick and efficient service from a young team of professionals who were friendly and very helpful.
1/5
TrustpilotWould give no stars if possible
The worst estate agents I have ever come across. Abysmal customer service and unprofessional ‘agents’.
1/5
TrustpilotAvoid search them up on TikTok
Brown and merry in Watford are top class scammers Claimed to be professional will turn around and steal your money Don’t rent from them Avoid at all cost
5/5
GoogleI would like to say how pleased we were with our rental agent Emily Walker who works at Brown and Merry in Tring. Emily worked very hard on our behalf, was professional and committed to finding us a suitable rental property. Thank you
5/5
GoogleI can’t speak highly enough of the service that the team at Brown and Merry provided when we were selling our house. From start to finish they were great to work with and I would thoroughly recommend them.PositiveProfessionalism
5/5
TrustpilotHad Elliot show me the property
Had Elliot show me the property, polite and well mannered went above and beyond for me and my partner
5/5
GoogleEmily and Jo were so very efficient and professional in renting our property so quickly. They then even managed to get all the paperwork and contract done within 4 days and the new tenants were in and we had been paid! Thanks so much.
5/5
GoogleFriendly and very efficient. Great communication. Emily and Ellie have been exceptionally good. Thanks, rare to find such good customer service these days! Thanks for your hard work.
5/5
TrustpilotReally helpful and Honest Estate Agent
Really helpful, kind and honest estate agents, highly recommend them we had a complicated chain and they navigated through all the issues really well and took a lot of the pressure of us by dealing with things promptly and efficiently
5/5
GoogleHands down best agent in Tring - they know the market - excellent and professional staff who made the whole selling process smooth and efficient.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleProfessional and on the ball! I'd wholly recommend Brown and Merry. They made the rental process easy, were always responsive to emails. I would look to use them again for rental or potentially selling my property in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Brown & Merry, Dacorum won Trusted Agent.
