Every review we hold for the Cupar office, from every platform, shown as written. First names only.
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5/5
TrustpilotFantastic service - thank you!
Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, and every interaction we had with her made us feel slightly more confident. Jenna and the Thorntons team were always super helpful whenever we contacted them, and we would not hesitate to recommend them. Thank you so much π
Sarah Β· 24 September 2026
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5/5
TrustpilotUnwavering support and professionalism.
From the off there was understanding and support. I find it difficult to speak on the telephone after suffering a stroke 18 months ago and I now rely heavily on my partner to speak on my behalf which in the situation I faced was rather difficult . Stephanie Watson was assigned my case and although on instances could only speak to me , she accommodated calls where my partner could be on βspeaker β with me present and would also respond to her emails asking for certain aspects and procedure to be broken down to help me understand more easily. This was to give me reassurance and keep my stress level down, anxieties manageable . I could not have continued at times if it wasn't for the constant support and belief Ms Watson continued to show these past 12-13 months. For this we are truely grateful . Thank you.
Mr Β· 12 May 2026
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5/5
TrustpilotRecently was referred to Thorntons byβ¦
Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when needed. Katherine really took all the stress out of the whole process at every step with excellent advice and reassurance.
Ian Β· 20 September 2026
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5/5
TrustpilotThotntons were rxcellent from the vetyβ¦
Thotntons were rxcellent from the vety start of my case, i felt confident due to not only their professionalism but the personal and respectful way they dealt with me, no false promises just truthful up front information on what was best for me and that my best interests were very important to them . I was kept informed regularly of any developments and am delighted as my case was won and recieved compesation , i cant speak highly enough about Gary and his associates ,good honest and would recommend Thorntons to anyone needing representation ,
David Β· 19 February 2026
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5/5
TrustpilotHighly recommended - professional and supportive throughout
We used Thorntons as both our estate agent and solicitors when selling our flat recently. In a really tough property market, they were incredibly helpful and professional throughout. Particular thanks to Gillian, our legal representative, for her support, expertise and compassion in helping us navigate our sale to completion.
Serena Β· 23 September 2026
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5/5
TrustpilotInitially recommended through Egg Perthβ¦
Initially recommended through Egg Perth on social media and also a friend. Sharon C was happy to meet in person and assure me that she was there to support me through the process, not just "get the paperwork done". It was my first time buying a property in Scotland. Everything was clearly explained, I never had to chase them up on any action, and the whole process I found very straight-forward and very supported. I would very much recommend them to other folks to use.
Alison Β· 24 January 2026
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5/5
TrustpilotSo great and supportive for buying our first home
My partner got in touch by recommendation from his friend as we were buying our first home. We dealt with Teresa through the whole process and she has kept us on the right track and helped us buy our first home! Even with the hurdle of the chain breaking one week before completion to us sitting in our lovely new first home. Teresa always answered our questions and has forwaded our details to her colleauge to help us write a will. Such an easy company / people to deal with. Thank you again Teresa as we would not be in our new home without you!
Dina Β· 21 January 2026
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5/5
TrustpilotFantastic experience
I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through each stage of the process - no question was too silly.
David Β· 20 September 2026
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5/5
TrustpilotReliable, prompt and knowledgeable conveyancing
Excellent prompt service for move from England to Scotland. Our solicitor Alex was very competent in both English and Scottish property law. She gave us all the information we needed, happy to discuss options including face to face and phone calls when needed. Was prompt and had cover if she was on holiday. The process went very smoothly.
J Β· 4 June 2026
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5/5
Trustpilot5 Star Service
We used Thorntons for conveyancing for a flat purchase and sale and we're absolutely over the moon with them. Their attention to detail, friendliness, and rigour got us through a stressful time. I would have no issue recommending them to anyone who is looking for similar service. A special thank you to Douglas Kinnear and Derek Beagrie who helped us in obtaining our dream flat! A safe pair of hands that got us over the line.
Sean Β· 22 December 2025
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5/5
TrustpilotSuccessful House Sale
Have just completed a house sale with Thorntons, Sharon Connolly was very professional throughout the whole process, she kept me informed at all times and was very helpful and understanding. Sharon took all of the stress and hassle out of the sale with her knowledge and expertise. Having previously bought a property again using Sharon Connolly, I would certainly recommend her for anyone buying or selling a property.
CollectPlus Β· 20 February 2026
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5/5
TrustpilotGreat Experience
Laura was wonderful during the whole sale and purchase process with no complaints at all. She kept us well informed and really added the personal touch as she remembered us from our previous interactions years ago.
WM Β· 24 September 2026
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5/5
TrustpilotThoroughly recommend
Stewart, Arlene and Rona all helped us buy our first house in Scotland and were brilliant throughout. Timings were tight and had to tie-in with our English sale and they were calm, thorough, professional and, amazingly, it all went to plan and we are now moved in. We will be using Thorntons again in the future for new Wills and other property-related matters and will definitely recommend them. Thank you all for your hard work, guiding us through this process and for buying us our new house!
Bryony Β· 22 September 2025
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5/5
TrustpilotAccident Compensation Claim, but so much more!
Katie was absolutely brilliant throughout my compensation claim following a car accident. The process took time, but she kept me informed, explained everything clearly and was always patient and reassuring when I had questions.
Rachel Β· 17 September 2026
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1/5
TrustpilotBe very careful if you are trying toβ¦
Be very careful if you are trying to claim for medical negligence. They start off by telling you the referral company that sent you to them was wrong. They then ask you to pay Β£480 for medical records which is actually a fee for a medical company to do a report on you to see if the claim can proceed. Apparently Thorntons are not the medical negligence specialists they claim to be as your paying for the specialist to do a report and decide. So after saying they will take on your case they may well not if the report isn't what they want and they leave you with nearly Β£500 in debt. Shady at best.
Jason Β· 24 September 2026
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1/5
TrustpilotBeware of being stung by this companyβ¦
Beware of being stung by this company should you be in the unfortunate position, as I was, of being called to police interview. I employed Baktosch Gillan, Litigation Solicitor at Thorntons in Dundee, at short notice back in mid July, when I was unexpectedly required to attend Dundee police station following a completely spurious allegation. I paid Β£1200 to Thorntons upfront for Baktosch to attend. He met with me for five minutes before the police interview, and gave me one piece of advice, to say 'no comment' to every question (I didn't know at the time that this is standard practice in Scotland). Following the interview, he sent me a further invoice for Β£600 for 'all advice, meetingss, telephone calls and correspondence with you' up until the end of the month. This had amounted to a single email asking if he could be of any further assistance, to which I had replied in the negative. So I paid Β£1800 all together for a one-line piece of advice (to say 'no comment') which required Baktosch to have absolutely no knowledge of the case. Please don't employ Thorntons and get caught out, if you find yourself in a similar position to me. It is stressful enough to be accused of something you haven't done without being fed upon by such an unprincipled solicitor at the same time. Please make use of the solicitor provided free of charge by the police, or simply remember that any solicitor will give you the same advice for a police interview, to remain silent. It seems a strange system that the accused are allowed or even expected to remain silent but that's just the way it is in Scotland (unlike England). And above all, good luck
Claire Β· 12 September 2026
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5/5
TrustpilotFirst time home purchase
It was a great experience for the purchase of my first house. Ellen was very attentive, had great attention to detail and brilliant communication throughout. Would definitely recommend to anyone considering using Thorntons.
Kyla Β· 5 September 2026
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5/5
TrustpilotEllen Hunter was incredible from startβ¦
Ellen Hunter was incredible from start to finish, really fast service and she took care of everything so took away any stress. Would highly recommend to anyone requiring conveyancing legal support.
Lisa Β· 16 September 2026
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5/5
TrustpilotAll of the team were very professionalβ¦
All of the team were very professional from The estate agents admin staff to paralegal and solicitor. They continued to update me on everything that was going on from appointments made to those that were cancelled to all notes of interest and offers made. It was a very seamless process from start to finish. And the new buyers of my home were under a tight timeline to get the offer through and accepted the team performed under this pressure and delivered.
MRS Β· 7 September 2026
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5/5
TrustpilotJenna made the whole process of sellingβ¦
Jenna made the whole process of selling our property so easy. She guided us with everything along the way and kept us up to date with the progress.
Liam Β· 11 September 2026
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5/5
TrustpilotIn safe hands
Katherine, our solicitor at Thorntons completed the sale of our flat. From first telephone call to conclusion of missives absolutely everything was done in a friendly and professional manner. I would recommend Katherine and Thorntons for any legal matters and conveyancing.
Linda Β· 1 June 2026
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5/5
TrustpilotGillian in Arbroath was amazing andβ¦
Gillian in Arbroath was amazing and helped us throughout the whole process with selling and buying our properties. We couldnβt have asked for someone better.
Max Β· 10 September 2026
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5/5
TrustpilotWe received fantastic service from Sophie, Beth and Lucy
We received fantastic service from Thornton's conveyancing team who helped us move from Yorkshire to our new home in Scotland. We would like to say thank you to Sophie, Beth and Lucy who were all involved in our purchase. We were unfamiliar with the Scottish conveyancing system and they did a great job explaining everything. Our purchase went through very quickly and smoothly and they did a great job liaising with our solicitor in England. Sophie started our file before moving on to a different department, Beth handled most of the process and Lucy did extremely well in keeping us sane during the final stages when money transfers didn't go entirely to plan - keys were picked up 10 minutes before the estate agent closed! We recommend them very highly.
John Β· 26 May 2025
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5/5
TrustpilotThank you for all the assistance whileβ¦
Thank you for all the assistance while dealing with our remortgage paperwork and aiding to settle our |Help To Buy scheme. Responses were prompt and no question was to much. Sharon was lovely and helpful and supportive - thank you again
LORENZO Β· 8 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.