Trusted Agent profile
★★★★★
46 reviews across 1 platform
19 Station Street, Keswick, Cumbria CA12 5HH
PFK's Cumbria office at 19 Station Street is rated 4.2 out of 5 across 46 reviews on 1 platform. The 46 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cumbria office, from every platform, shown as written. First names only.
5/5
TrustpilotAlthough this estate agency were acting…
Although this estate agency were acting for the people we were buying from, they helped and supported us way beyond what they needed to have done.
Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
TrustpilotI'm very happy with PFK!
PFK were absolutely great - getting the house onto the market quickly, doing an excellent job with the property details, managing and attending viewings and securing a good sale for us remarkably quickly. Julie, Charlie and Lesley were great to deal with and always responded quickly.
5/5
TrustpilotOur viewer Chris
Our viewer Chris, was very helpful and I’d definitely recommend PFK to any Vendor.
Hi Gary, many thanks for your review & kind words. Kind regards, PFK Estate Agency
1/5
TrustpilotPFK - Carlisle - Officious Branch Manager
The property we bought in Carlisle was being sold through PFK. Due to delays with the chain we ended up having to deal with the PFK Branch Manager. This very officious individual decided to interfere with the excellent service being provided by our Scottish estate agent, by sending in a complaint about them. Luckily she was told where to go as qualified solicitors were dealing with the various transaction. A senior PFK manager phoned to apologise and confirmed the Branch Manager would no longer be dealing with our estate agent.
5/5
TrustpilotFrom my initial contact with PFK I have…
From my initial contact with PFK I have been extremely impressed by their professionalism.
Hello Caroline, thank you very much for your kind words. Best wishes, PFK.
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish!
Hi Naomi, many thanks for your review & kind words. Kind regards, PFK Estate Agency
1/5
TrustpilotHow does PKF employ such a person?
Called PFK offices in Cockermouth for an appointment to Value our Property. We were booked in a week later for the 26th February 2025. A Mr. M. Hewitt arrived slightly late and breezed in with no portfolio or note pad. Had a brief look around the house and Gardens and then sat down onto our Settee to tell me the that the valuation was approximately £60-80 K below a correct value.
5/5
TrustpilotPurchase via PFK
Always replied to any of my queries promptly
Hi Denise, many thanks for your review & kind words. Kind regards, PFK Estate Agency
2/5
TrustpilotNot as expected…
Initial contact and eventual comms - ok. Hence 2 stars. Viewed a property, submitted an offer (a lot lower than the asking given work required and amount of time already on market), received no feedback. Chased to be told vendors were considering options, only to see the price reduced (again), without any revisit to my initial offer to negotiate. Personally, I wouldn’t sell via PFK after this experience.
5/5
TrustpilotPFK Estate Agents - Carlisle Brilliant staff
Ironically, we were buying through this agent and not selling but we were greatly impressed with the immense efforts the team went to in keeping the sale on track, especially Paul Doyle who moved mountains to get the legal problems addressed. Paul saved the sale so a massive thank you to him!!
1/5
TrustpilotPFK Cockermouth
Sold my property through pfk Cockermouth and they appeared to do very little/bare minimum to sell the property. I have viewed a couple of properties since and put offers in and was told if anyone exceeds our bid I would be in formed but never was.
Hi Richard, we are sorry to hear that you weren't satisfied with your experience with PFK. If you'd like, you can contact Lynne Lancaster, Head of Estate Agency on 01900 826205
5/5
TrustpilotFantastic Service
I recently sold my house through PFK (dealing with Charlie Shaw / Julie Wilson). This was in no way a straight forward sale, there were various issues / difficulties throughout the process due to the chain (which is a common occurrence) however I think had I have sold this house privately / through a agent who does not offer after care I would have been a further 6 months of completion. My house was viewed, valued and on the market within 2 days of booking the appointment (at my wish) I had over 20 viewings scheduled within the first 5 days of my house being on the market and it was sold (STC) within 2 weeks. When the difficulties of the sale began aside from my solicitor dealing with these the agent chased these through, progress chased, dealt with queries and looked to resolve matters as quick as humanly possible to prevent further delays. I had regular updates and if I had any questions, guidance and support offered. All in all a service I couldn’t fault.
5/5
TrustpilotCumbrian adventure started with PFK! Brilliant
Just used PFK to buy a property in Wilton. great firm with a special mention to Charlie Shaw. Nothing too much trouble ans quick responses. kept in the picture all the way!. Many thanks!. Now the Cumbtian adventure begins!!!
5/5
TrustpilotOutstanding service from PFK in Penrith
We have received superb service from PFK in Penrith for what turned out to be quite a complicated house purchase. Emma Bellas, in particular, stands out for making the process as painless as possible - totally professional in her approach, friendly and a superb communicator who is quick to respond to phone calls and emails. She really went the extra mile to make sure our purchase made it through to completion, which despite all the odds it finally did! She is a real credit to the company. Thank you PFK!
1/5
TrustpilotUnable to arrange a viewing
I was eager to view a stunning property in the Whitehaven area and filled in all my details to arrange a viewing. After a week of no response, I called the office, provided my details, confirmed I could view on any day that was convenient for PFK and the owner. 5 days have passed and I have still not heard a peep. Appreciate that people are busy but a time frame for responses would be helpful to know.
5/5
TrustpilotVery helpful and friendly
5/5
TrustpilotFantastic service
Recently sold my house with Rebecca from the Penrirh office. She held together a very problematic chain in a very professional and positive manner. From start to finish she was attentive and calm. i cannot recommend PFK highly enough
Thank you for your kind words! It's very much appreciated. Best wishes, PFK Estate Agency
1/5
TrustpilotI haven withdrawn my property from the…
I haven withdrawn my property from the market with PFK. They didn't handle the sale well. I was to purchase a property through PFK. They lost two sales through the whitehaven branch and keswick branch. The sales person in PFK told the purchaser what offer to put in. Very unprofessional service.
Hi Miss Kenmare, We were sorry to receive your complaint yesterday and we understand that Lynne Lancaster (Head of Estate Agency) has been in touch with you. Lynne is looking into this as a matter of urgency and will be in touch with you as promised today. Kind regards Hannah Update - December 2019 - Miss Kenmare, we are delighted that we sold your property for you and the matter has since completed. Kind Regards PFK
1/5
TrustpilotWaste of time
Waste of time. Called twice to make appt to view no answer 1st time,left voicemail the second and didn’t receive a return call. Eventually spoke to someone today only to be told the property sold on the previous Saturday 3 days ago. No STC marker on the add although I was asked if I wanted to go on a reserve list so they get a second chance of commission.
5/5
TrustpilotThe Best Estate Agency In Cumbria
Brilliant service across the board, especially from the Planning Department, and their Sales Agents have in-depth knowledge of the local market. Highly recommended.
Many thanks for your kind words. Best wishes, PFK.
1/5
TrustpilotQuite frankly terrible
Quite frankly terrible, offered poor advice on selling our property, the valuation was ridiculously lower than several other agents in Cockermouth, will certainly not use in the future!
Hi Jack, we're sorry to receive your one star review. We are unable to locate you as a customer on our system to help rectify this. Please contact Lynne Lancaster, Head of Estates on 07503 636555 and we would be happy to resolve any problems you may have.
5/5
TrustpilotMy first experience of selling a property …
My first experience of selling a property and I received excellent service from all the team at the Keswick office. They never made me feel I was a bother although I am sure I was. We were kept updated and the knowledge of the local market proved invaluable. I would recommend them highly.
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PFK's Cumbria office has 46 reviews across 1 platform: 46 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
PFK is rated 4.2 out of 5 across all 46 reviews, checked 9 October 2026.
PFK, 19 Station Street, Keswick, Cumbria CA12 5HH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.