Trusted Agent profile
★★★★★
666 reviews across 2 platforms
56 Warwick Road, Carlisle, Cumbria CA1 1DR
Hunters's Cumbria office at 56 Warwick Road is rated 2.8 out of 5 across 666 reviews on two platforms, including 137 Google reviews rated 4.5. The 529 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cumbria office, from every platform, shown as written. First names only.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
GoogleHunter's representatives, Graham and Alan have shown themselves to be thoroughly professional and very efficient in their approach to the selling of our house. They have been responsive to our wishes, open to our input, and very quick in their work. From their evaluation of our property, through the writing of particulars and the obviously excellent photography, they have taken less than a week for us to be on the market at a realistic price. We have no hesitation in recommending their agency without reservation.
Thank you so much for your google review . I will get your comments passed on.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
5/5
GoogleWe recently had our rental property valued by Nicola Thompson. She explained things clearly to our tenants and they commented how approachable she was and how much she made them feel at ease whilst she was there. Nicola was very professional and answered all my questions realistically and clearly. She obviously has a high knowledge within her field of work too. We were due to get another company to complete an additional valuation on the property but have cancelled as we know that Hunter's services are right for us. We would highly recommend them.PositiveResponsiveness, Quality, Professionalism
Brilliant to hear Caroline. I will pass your comments to Nicola.
5/5
GoogleWe approached Hunters due to lack of service from another local agent. Emma Bell was assigned to manage our requirements which required the utmost professionalism, empathy and knowledge of the market. Time is of the essence for us and from the very start Emma took time to listen to our requirements, piece together an action plan and get our home on the market without wasting time. My wife and I have been delighted with the service from Emma and the team and we just hope we get the result we need. I wouldn’t hesitate in recommending Hunters, our faith in agents has been restored! Thank youPositiveResponsiveness, Quality, Professionalism, Value
Brilliant to hear Mark! I will pass your comments onto the team.
5/5
GoogleI sold my flat in Wigton using Hunters and I can't praise them enough. They are such a good value for the price! I always got regular updates, they were chasing buyer's solicitor who took absolute ages to do his bit. In particular, I would like to thank Jill Dobbie very much for her help and kindness and regular updates. The service was outstanding all the way from the start to finish and I can thoroughly recommend them (Carlisle team).PositiveResponsiveness, Quality, Professionalism, Value
We really appreciate your feedback Anna . I will pass your comments onto the team.
5/5
GoogleI would recommend Hunter’s to friends and family especially Kim Atkinson (Local Valuer) who was very efficient and helpful, we were very impressed with the speed and efficiency, property was listed on the Friday and we sold on the Saturday. Nicola who was appointed our contact was excellent and very informative all throughout the whole process. A very good example of brilliant Teamwork, well done Hunter’s a credit to the local community providing an excellent customer service experience.PositiveResponsiveness, Quality, Professionalism, Value
Really appreciate the review Jackie. Best of luck with your onward purchase.
5/5
GoogleI contacted Emma Bell 2 years ago, for a valuation on my property. Emma kept in touch dropping me the odd e mail, asking how things were going (no pressure) Now being ready to move forward and get my house on the market, I had no hesitation in contacting Emma. She has made putting my family home on the market very easy, explaining everything through with me. Emma has made the whole process very simple. Working with me and my time frame. I would highly recommend Emma and her team. Thank you Emma for all your help so far.PositiveQuality, Professionalism
Hi Carole, Thank you for the great feedback. I will get this passed onto Emma.
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
5/5
GoogleWe recently had a valuation from Emma Bell, and we were very impressed with the service she provided. Emma is very warm and polite, she was very informatative about the selling process, and what Hunters can provide, without being pushy or giving a sales pitch. She put us both at ease immediately, and I think Hunters offer huge value for money. Would highly recommend Emma and Hunters to anyone selling their home.
Hi Fiona, That's brilliant to hear ! I will get this passed onto Emma. Thank you very much.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
5/5
GoogleVery happy with the service we got from Hunters when we sold our house through them especially Emma she was so helpful and knowledgeable about all the aspects of the the sale and that gave us peace of mind as we had never sold a house before she arranged everything and kept us up to date with everything that was happening
Thank you very much for the 5 star review. It's much appreciated .
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
GoogleWe feel the agent did not convey our offer correctly to the vendor, telling them we had met their price without including the proviso that we had made that our increased offer was to include contents and furnishings to the value of £5,000. Therefore the vendors thought we had met their price while we thought we had negotiated some furnishings for the property. This we feel was dishonest and caused embarrasment and problems when finalising the sale through the solicitors.
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We would always recommend that a notice of sale is checked for accuracy prior to instructing solicitors it appears that a vital part on your behalf of your offer was not defined or recorded. We are looking into the issue and you have our full commitment to resolving the issue promptly and accurately.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
5/5
GoogleWe chose Hunters for their professionalism and enthusiasm and have not been disappointed. Jill was our first contact and we liked her friendly and professional approach. Alan’s attention to detail whilst photographing our property was impressive as the results show on their website. We would recommend Hunters to future sellers.
5/5
GoogleI am delighted with the service that I have received from Hunters! I have recently put my first home on the market and the staff from Hunters have been incredibly efficient and supportive. Jill provided me with an in depth valuation of my property and Alan’s photography made my house look like a show home. I would highly recommend them.
Thank you very much for your google review Alicia. I will pass your feedback onto Alan & Jill.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Cumbria office has 666 reviews across two platforms: 137 on Google, 529 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters is rated 2.8 out of 5 across all 666 reviews, and 4.5 out of 5 on Google from 137 reviews, checked 9 October 2026.
Hunters, 56 Warwick Road, Carlisle, Cumbria CA1 1DR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.