Hunters reviews

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 5/5

Google

Hi, we found Gill Dobie very knowledgeable, organised, friendly and professional. She came prepared, had already done her homework on our property which was listed, and very easy to chat to. Alan Bell was great, friendly and professional. He took some fantastic photos which will really help in the sale of the house. He knew how to present each room so that it looked it’s very best, FABULOUS, couldn’t fault him. 10/10

Reuben · 10 August 2025

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

I had a really good experience with Jane and Alan. They both handled the marketing and did a great job getting my property looking its best. Three days after property was live, we received first offer!!! Alan took some really nice photos and 360 virtual tour that showed everything clearly. Jane did the property appraisal and met with me in person, which I appreciated. She was lovely, easy to talk to and explained things in a way that made sense. They are making the whole process simple and stress-free. I’d definitely recommend them for someone, who’s looking for professional help with the property.

Kacper · 2 April 2026

★★★★★ 1/5

Google

Would be giving minus stars if I could. Got in contact with them to see about viewing a house. Was told that I needed to be a preceedable buyer to even view the house. Asked what made a preceedable buyer as I have a AIP and still got an email making out that I wasn't good enough. I was looking to buy a house to move in to and then sell my old one so they could have got a bit of business out of me. I will now avoid them like the plague.

Matthew · 16 February 2026

★★★★★ 5/5

Google

I’ve been a renter, landlord, and homeowner and have dealt with many estate agents over the past 20+ years and I can confidently say that Hunters are the best by a long way. The team at Hunters offered a very friendly and professional service, and made the whole process very straightforward and stress free. They went out of their way to find me a suitable tenant and it’s very reassuring to know my home is in safe and competent hands. I would recommend them to anyone and I will certainly be using their services for the foreseeable future.

Markspros · 16 February 2026

★★★★★ 5/5

Google

Alan and Jane were efficient throughout the whole process. The photos done by Alan were spot on. We would highly recommend Hunters for selling your property

Pam · 16 March 2026

★★★★★ 4/5

Google

If I was basing this on the buying experience alone the rating would be 5 star! Throughout the buying process Rhys was amazing, he gave us useful and relevant info when offering on the property, and once our offer was accepted contacted us with all relevant updates, and was very easy to contact when we had any questions. And he is personally amazing at his job! However, we also sold our property through Hunters, and that’s where it fell short for us sadly. The valuing process was fantastic, Kim was outstanding and we really bought into her as a person. Alan who did the photography and brochure was equally fantastic and the property was live within a couple of days. Emma also did the majority of our viewings, and she was great at informing the Viewers, keeping everything on track, and providing us with updates on previous viewings. For us the downfall was once the property was live it was nearly impossible to contact the agent managing the sale of our property. We also felt she was exceptionally rude, abrasive and communicating with us at all seemed to be an inconvenience. On more than one occasion we were told she had more important pressing matters to be dealing with, and would ignore us for days. While we respect there are many properties to market, returning a call to have a conversation rather than constant emails would have been appreciated as we never had the full story. We also had a sale fall through in the early stages, which was not dealt with any kind of reassurance or tact by the agent, and multiple viewings were booked that felt like space fillers more than viable viewings. We absolutely do not want this to reflect on Hunters as a whole, because every other member of the team has been incredible! However, the selling process was absolutely made harder and far more stressful than it needed to be. Overall 4 stars, because we now have our forever home thanks to Rhys. And the process with Kim, Alan and Emma was equally top tier! Despite the issues we had during selling I would still absolutely recommend the team.

Emily · 20 May 2024

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 5/5

Google

We have been using Hunter's Carlisle to fully manage our rental properties for over two years. We have found them to be very efficient and professional but also friendly and helpful. They have taken the worry out of being a landlord by ensuring we are compliant with all the required regulations. We are very happy with their service

Jos · 16 March 2026

★★★★★ 5/5

Google

I couldn’t recommend Hunters Carlisle highly enough. Nicola has been outstanding in listening to my requirements and aspirations, providing expert advice, valuing the property, arranging specialist high quality cameras to really showcase the best features and then pulling it all together with a fantastic advert, all in the space of under a week. Such a professional and friendly service and keeping me up to date with clear communications all the way through. Thank you for all the hard work!

Adam · 20 June 2023

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 5/5

Google

Have just started the buying process with Hunters. We had a very impromptu visit to the property and Philo Action went over and above trying to, and being successful, in arranging the viewing. We were shown around the property by Susan Janulis who was wonderful, very friendly, made the viewing very pleasant and worked late to enable us to see the property. Every time I have rung and spoken to anyone at Hunters they are extremely friendly and helpful. I would like to once again thank Philo Acton for her help in all matters. We would highly recommend the Hunters team. Thank you.PositiveResponsiveness, Professionalism

Melissa · 20 June 2022

★★★★★ 5/5

Google

I would highly recommend the services of Hunters Estate Agent, Carlisle. I can not rate Nicola Thompson highly enough. Nicola is friendly, approachable, responsive, efficient and has been very professional throughout. She kept us informed throughout the whole process. Nicola went above and beyond to successfully get the house launched and arranged the viewings, taking the stress out of selling our home. I genuinely felt that Nicola cared - not only about doing a good job, but also doing the right thing for us. Very positive experience. No negatives at all!PositiveResponsiveness, Quality, Professionalism, Value

Gillian · 20 June 2022

★★★★★ 5/5

Google

We have recently put our property on the market with Hunters. Our valuation, photo's and measurements were done by Emma. We were hesitant, but Emma was lovely - not pushy at all, it took us a few weeks to decide what we were doing and there were no pushy emails or horrible pushy sales calls from Emma, she waited until we were ready and she was very accommodating working around us and our business needs. Lovely lady, highly impressed. Hunters themselves are nice to deal with Reece phoned and introduced himself which was nice, every one I have spoken to at Hunters have all been pleasant, polite and professional.PositiveProfessionalism

Paula · 20 June 2022

★★★★★ 5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026