Trusted Agent profile · Croydon
★★★★★
1,172 reviews across 2 platforms
219-221 Lower Addiscombe Road, Addiscombe, Croydon, CR0 6RB, CR0 6RB
Streets Ahead's office in Croydon, at 219-221 Lower Addiscombe Road, is rated 4.5 out of 5 across 1,172 reviews on two platforms, including 329 Google reviews rated 4.3.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotAdem at Streets ahead
Adem has been a tremendous help in my search for a property. He was able to meet expectations and surpass them, even with my picky criteria he was able to come through with some good options based on what I wanted and needed in such a short period of time!
5/5
GoogleLanaya was professional, responsive, and made the whole letting process smooth and stress-free. overall great experience! Communication was clear and timely, and she matched me with properties based on my requirements. I’d highly recommend anyone looking to rent to speak with her!
Dear T Mu,, Thank you for leaving us a 5* review. … More
5/5
TrustpilotGreat Experience
Had a great journey and experience with Aidan! He was very professional, he listened to our needs and gave us clear advice - he really has a great work ethic ethic. Aidan made a what could of been a stressful experience into a stress free one.
5/5
TrustpilotJosh and Enzo were brilliant in helping…
Josh and Enzo were brilliant in helping me and my partner find a property. Super communicative, very professional, and always keeping me updated on new properties on the market. Highly recommend!
5/5
TrustpilotTeneille is the best agent I had so…
Teneille is the best agent I had so far. She is nice and calm and explains things very clearly. I hope she stays for long!
Dear Jony, Thank you so much for your kind words. We’re thrilled to hear that Teneille has made such a positive impression. Providing clear guidance and a calm, supportive approach is exactly what we strive for, and it’s wonderful to know she delivered that for you. We truly appreciate your feedback and your support. Kind regards, Zoe Streets Ahead
5/5
TrustpilotBig shout out to Aidan Naude for the…
Big shout out to Aidan Naude for the professional and insightful help given to us on our search for properties in the Crystal Palace area. Great enthusiasm in answering all our questions and gave us a real sense of the area and current market.
5/5
TrustpilotAdem has been helping me find a new…
Adem has been helping me find a new apartment and he’s been very helpful. He’s been efficient and has made sure he understands what I’m looking for. He contacts me as soon as he finds something suitable and he listens to my feedback which is great.
5/5
TrustpilotPawel an Xmas Elf/ Genie wrapped in 1.
Pawel, Pawel, Pawel! Maybe if you say it 3 times he can fly down and help you to. Just sold a property through Streets ahead and Pawel pretty much acted as the solicitor! He went beyond what you expect from a family member, never mind an estate agent. Just a great Guy, very attainable, always giving regular updates and dragged everyone involved over the finishing line. I can't say enough good things about the man. If your buying, selling or renting ask for his help, in fact 'demand' that you deal with him.
Dear Zak, Thank you so much for this incredible review! On behalf of the whole Streets Ahead team, we’re absolutely delighted to hear how well Pawel supported you throughout your sale. He’ll be over the moon to know his hard work, communication and dedication made such a difference. Going the extra mile is exactly what we strive for, and it’s wonderful to hear that Pawel exceeded even family-level expectations! Thank you for trusting us with your property sale and for taking the time to share such kind words. We truly appreciate the recommendation, and we’ll make sure Pawel knows just how much his efforts meant to you. Wishing you all the very best in your next chapter - and if you ever need us again, we’re always here to help. Kind regards, Zoe Streets Ahead
5/5
GoogleHave had a very good experience working with Bradley at Streets Ahead (Addiscombe) to view a couple of properties. Very professional and helpful answering any questions I had. Thanks Bradley
Dear Agnieszka, Thank you very much for your 5* review. We’re delighted to hear you had such a positive experience with Bradley at our Addiscombe office. He’ll be pleased to know his professionalism and helpfulness made a difference. If we can assist you further in the future, please don’t hesitate to get in touch. Kind regards, Zoe Streets Ahead
5/5
TrustpilotWe were very impressed with Aidan
We were very impressed with Aidan, we walked in as early stages of looking to buy a property, we were treated extremely well and Aidan was very professional and understanding. When we decide to buy we will go and see Aidan. Many thanks
5/5
GoogleI had a fantastic experience with Streets Ahead during my renting process. A special thanks to Denim Islam and Kirstin Geldenhuys for their exceptional support and dedication in helping me find a great home. Their professionalism and guidance made the entire process seamless and stress-free. Thank you to the entire Streets Ahead team, especially Denim and Kirstin, for all your help and support!
Dear Binil, Thank you for leaving us a 5* review. We are delighted to hear you had a fantastic experience from Denim and Kirstin during your rental process. We wish you all the best in your new home. Kind regards, Zoe PA to Directors
5/5
GoogleGreat experience with Streets Ahead Addiscombe sales team. Going to market and finding the right price was simple and quick. As is the way, our sale was not straight forward. The team were indispensible, cutting through the noise of distracted lawyers, distant freeholders and flakey buyers to keep things moving. Special thanks to Harley and Pawel who were always contactable and ready to step in when needed.
Dear Hannah, Thank you for leaving us a 5* review! We are delighted to hear you had a great experience whilst dealing with our Addiscombe Sales Team. Congratulations on your sale and we look forward to helping you again in the future. Kind regards, Zoe PA to Directors.
5/5
TrustpilotGreat experience with Streets Ahead…
Great experience with Streets Ahead Addiscombe sales team. Going to market and finding the right price was simple and quick. As is the way, our sale was not straight forward. The team were indispensible, cutting through the noise of distracted lawyers, distant freeholders and flakey buyers to keep things moving. Special thanks to Harley and Pawel who were always contactable and ready to step in when needed.
Dear Hannah,Thank you for leaving us a 5* review! We are delighted hear you are happy with the service provided by Harley and Pawel - congratulations again on the sale of your property. We look forward to helping you again in the future.Kind regards,Zoe PA to Directors
1/5
GoogleZero stars! Extremely poor experience with Streets Ahead, avoid if you vaule your health and sanity Our experience with Streets Ahead (Lower Addiscombe branch) has been consistently negative. Key property issues like mould and maintenance were ignored, and communication was vague, delayed, or contradictory. During my time in the property I later got diagnosed with asthma. We had over 10 different property managers in two years, meaning we constantly had to repeat the same issues with no continuity or accountability. Both the check-in and check-out processes were disorganised, stressful, and lacked transparency. A formal complaint we submitted in March 2025 still hasn’t been addressed and we are now in October 2025. Which means they have not followed their own complaints policy procedures. Streets Ahead have also failed to follow the agreed check-out inspection process and instead shifted responsibility onto us while threatening extended rent liability, which felt unfair and unreasonable. Overall, the agency has been unprofessional, unsupportive, and obstructive. We would strongly advise others to think carefully before working/engaging with this company. Streetsahead care team have been contacted on more than one occasion this year. To this day nothing has been resolved.
Dear Asha, Thank you for leaving us a review. We are sorry to hear that on this occasion the service provided by Streets Ahead has not been up to our usual standard. Please email further information to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe Streets Ahead
5/5
TrustpilotProfessional and efficient estate agents
My estate agent Nadim was amazing, he was very courteous and professional and kept me in the loop all the way through a difficult sale. I would highly recommend Streets Ahead.
5/5
TrustpilotExcellent Personalised service from Enzo at streets ahead
We had an excellent experience with streets ahead Crystal Palace. Enzo was really communicative and made moving a breeze. Streets Ahead Crystal Palace provide a much more personal approach than many of the national agencies.
Hello, Thank you for leaving us a 5* review. We’re delighted to hear that your experience with our Crystal Palace team, and especially with Enzo, was such a positive one. We take great pride in offering a personal approach and it’s fantastic to know this made your move easier. Wishing you all the best in your new home, and we’re always here if you need us again in the future. Kind regards, Zoe Streets Ahead
5/5
GoogleI would highly recommend using the streets Ahead estate agents . Pawel Serafin was always on the case from the beginning when offer was made right to completion . shai
Dear Shai, Thank you so much for your recommendation! We’re thrilled to hear that Pawel Serafin provided consistent support from the start of your offer all the way through to completion. It’s wonderful to know his dedication made a positive difference in your experience. Kind regards, Zoe Streets Ahead
5/5
GoogleFinding a flat has been a long process, the agents at streets ahead has been helpful and understanding in helping me find a suitable flat. Specifically Ricardo has been instrumental in situating myself in a reasonable place near transportation, convenient stores and somewhere that's not so far from work. Thumbs up. Thank you streets ahead.
5/5
TrustpilotI have had a very positive experience…
I have had a very positivie experience with Streets Ahead. Massive shout out to Ben who has been amazing from the beginning. Always checking in, sending new places to look at and dealing with my indecisiveness. Overall very pleased with Streets Ahead.
5/5
TrustpilotI had the pleasure of being supported…
I had the pleasure of being supported by George Barnes. During viewings, George was on time and very knowledgeable about the properties and was generally proactive when other properties that fit my criteria were available.
Dear Asiya, Thank you for leaving us a 5* review. We are delighted to hear that George was able to provide you with a professional and proactive service during your property search. At Streets Ahead, we pride ourselves on ensuring our clients feel fully supported, and it’s wonderful to know George’s knowledge and dedication made a positive difference to your experience. We will be sure to share your comments with him. Kind regards, Zoe Streets Ahead
5/5
TrustpilotRental search with Adem
We’ve just started our search with Adem, however he has been fantastic so far. He’s been proactive, very responsive and happy to answer any questions we have. We would highly recommend him if you’re looking for a place. Thanks Adem!
4/5
TrustpilotWe looking at moving as a family
We looking at moving as a family. Unfortunately the property we were unable to live with the property we find with street ahead as the landlord wanted to under go some relays beyond our time limit. However l have to say the services of George the consultant from Addiscombe branch was expectional through out our search. He was very helpful and understood the type of property we as a family were looking for. And in the words of my 9yr old, He is a very good agent. Thank you George.
5/5
TrustpilotThe best customer service from Adem…
The best customer service from Adem Serir ! Honestly made my experience extremely smooth and really knew what he was talking about. Very good with his words !
5/5
TrustpilotI love the fact that the staff’s are…
I love the fact that the staff’s are really polite and consistent especially Kacey, she has really been of most help in finding a suitable property
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Streets Ahead's Croydon office has 1,172 reviews across two platforms: 329 on Google, 843 on Trustpilot (across the whole business).
Streets Ahead New Homes is rated 4.5 out of 5 across all 1,172 reviews, and 4.3 out of 5 on Google from 329 reviews.
Streets Ahead New Homes, 219-221 Lower Addiscombe Road, Addiscombe, Croydon, CR0 6RB, CR0 6RB.
