1/5
TrustpilotWorst estate agent
Worst estate agent, struggling to get my security deposit released, property managers never respond the emails
Trusted Agent profile · Croydon
Stirling Ackroyd Croydon reviews
★★★★★
1,588 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,588 reviews on two platforms, including 264 Google reviews rated 4.7.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHelpful and efficient
Harry in head office helped direct me to the right branch when I called looking to buy my first flat. Very helpful and would highly recommend.
5/5
TrustpilotMe and my partner had an amazing…
Me and my partner had an amazing experience with this company. Tas from the twickenham office in particular was very friendly and extremely helpful. Highly recommend!
4/5
TrustpilotAimee - Superstar!
Aimee has managed our flat for quite some time and she is always helpful, professional and polite. Thank you for a great service Aimee!
5/5
TrustpilotGreat agent Mesh helped us out with…
Great agent Mesh helped us out with replacing furnitures, cleaning, disinfecting before we move in. He’s just so nice and solved my problems and gave me advices.
2/5
TrustpilotGreat service and provided good…
Great service and provided good response by Mr. Ricky Johnson, Croydon Branch.Letting agents service is good, But property management team support needs to be improved
5/5
GoogleAmazing Support
Agent replied · 10 October 2026
Dear Pasha, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotReally speedy level of responses
Really speedy level of responses, professional and resourceful - I can always rely on them if I need support around the flat. Highly recommend!
5/5
TrustpilotVery professional and helpful
Very professional and helpful. Worked hard to ensure the sale went through as quickly as possible, responding to problems and assisting where they could.
5/5
TrustpilotHelpful
Helpful, professional and friendly - would recommend
5/5
TrustpilotFriendly and helpful
It is an absolute pleasure communicating with Aimee Croucher. She is always friendly, quick to respond and offers to assist with any issues.
5/5
TrustpilotEmma has responded quickly and…
Emma has responded quickly and efficiently without being condescending.A pleasure to have one person to deal with which makes it so much easier.
5/5
TrustpilotWould use again
Great communication. Very helpful. Takes the stress out of letting.
5/5
TrustpilotPrompt and friendly service at a good…
Prompt and friendly service at a good price. Would recommend.
5/5
TrustpilotWas massively impressed
Was massively impressed with Suzanna in the move in team. So bubbly and cheerful but also informative and professional. Not everyone has qualities like that!
5/5
TrustpilotGreat customer service
Great customer service. All aspects of my property managed seamlessly by Clive, any issues that arise are dealt with swiftly. Very happy with the service.
5/5
TrustpilotTop level service by Rebecca Heslam
Top level service from Rebecca Heslam. She was always very responsive and helpful throughout our tenancy for four years. Thank you very much Rebecca.
5/5
TrustpilotGreat Estate Agents
Great Estate Agents, always keep me on top of stuff and regularly check in to see property status. 5*
1/5
Trustpilot0 stars
0 stars! Avoid to use. All staffs and management (peter Benjamin) are providing unprofessional service and always delayed work. They totally ruined the property deal and made me loss the investment opportunity.
5/5
TrustpilotThanks for the helpful information…
Thanks for the helpful information David.
5/5
TrustpilotExcellent Service!
Excellent Service!Trustworthy & Reliable!Always professional! Hence, why I use Stirling Ackroyd to let all my properties.
5/5
TrustpilotI contacted Stirling Ackroyd about…
I contacted Stirling Ackroyd about letting a property, they were very helpful and knowledgeable would definitely use again.
1/5
TrustpilotWorst Agency I have ever encountered
Worst Agency I have ever encountered, the agent lied to charge me professional cleaning fee, don't use them to rent your flat or rent from them, run away from them.
4/5
TrustpilotCheveiz Javaid
Cheveiz Javaid, kind and polite on the phone. Excellent customer service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
