5/5
TrustpilotSam was polite
Sam was polite, accommodating, and efficient in all aspects of our conversation.
Trusted Agent profile · Croydon
Stirling Ackroyd Croydon reviews
★★★★★
1,589 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,589 reviews on two platforms, including 264 Google reviews rated 4.7.
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Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAvoid avoid avoid!!!!!
We chose Stirling Ackroyd to do a transfer of deed, it was a simple procedure, as we were told by them and would take about 3 weeks, however, 4 months on and several mess ups on there part, ie continuously sending the wrong paperwork through via email, they were very difficult to get hold of and never returned a call. We finally completed on 24th December. I would definitely avoid these at all costs, they were unreliable and made a simple job very stressful and I had to do a lot of the work that they should have been doing myself. They are a complete waste of time!!!!
5/5
Trustpilotappreciated
i really would like to thank Cherrelle Wilson - the move in manager for her effort in doing her job , along with the team of Stirling Ackroyed for helping in finding a proper tenant really appreciated
5/5
TrustpilotEstate Agents with a heart
Shortly after I requested a valuation, I spoke to a delightful young lady called Ellie about organising an appointment for my valuation, which has been agreed. She was professional, kind and understanding of my circumstances. I felt like I was just having a nice chat as she put me at ease immediately. One in a million. A definite asset to your business at Stirling Ackroyd.
5/5
TrustpilotThe experience with sterling Ackroyd in…
The experience with sterling Ackroyd in Croydon has been stress free. Nelsson Poku has been brilliant. Very helpful and kept me updated all the time.
1/5
TrustpilotTried To Commit Daylight Robbery
This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us claiming that we did not resolve a pre-existing mould issue in 1 of the rooms.We informed them that when we moved in during the Summer the mould issue was already existing in the entire property, stated on the itinerary they provided. The agent we dealt with (Clive) ignored this document which Stirling Ackroyd provided, and still persisted. After we refused to accept the deduction, he called us at least twice a day seeming desperate. He then tried to negotiate a lower deduction which was very surprising, after days of harassment trying to get what he initially wanted.After we informed him we'd raised a dispute with the deposit protection scheme, he then removed the deduction for the mould issue. A show this letting agent is not trustworthy. Absolute crooks!
5/5
TrustpilotIssac is very helpful and is proactive
Issac is very helpful and is proactive. As a customer, I really appreciate his efforts.
5/5
TrustpilotJoel was helpful answering my questions…
Joel was helpful answering my questions great service.
1/5
TrustpilotUtterly disappointed
One of the worst customer experiences of my life. Was very hopeful thanks to some of their staff, however upon move in we were ignored constantly. Our Account manager was on leave for 4 months and neither their manager nor other staff answered our calls or emails regarding faulty property issues, dampness or help. Then they tried to charge us on check-out for things that were the same as in check-in. Worst communication I've ever had.
5/5
TrustpilotSaffah is an incredible property…
Saffah is an incredible property manager. She is thoughtful, helpful, quick to respond, knowledgeable, and patient. She goes over and beyond and I couldn’t be more grateful!
5/5
TrustpilotFantastic work
Fantastic work from Stirling Ackroyd today. I originally only knew about town ends estate agents (there sister company) but Freddie from the central team explained all about the merge of both companies to create Stirling Ackroyd as a whole and what the benefits would be if I was to start marketing my property. It really gave me that boost to get things moving and I couldn’t have picked a better estate agent to work with.
5/5
TrustpilotJoanna Evangelou
Joanna Evangelou - Sales ConsultantProvided an excellent customer service in my search for my new property. She understood what kind of property I was looking for during my search and found my new property. She assisted threw all the stages making sure all the need were meet. There allot of care and support and I am happy with the service she provided. Thank you
5/5
TrustpilotNic and his team in Egham
Nic and his team in Egham, have been extremely helpful during my search for a rental property, I wouldn't hesitate to use them again in the future.
5/5
TrustpilotLovely and friendly people at the…
Lovely and friendly people at the Croydon office, I’m always greeted with a smile. The team especially Claire and Darren always go above and beyond to help.
4/5
TrustpilotSaffah was a helpful property manager
Saffah was a helpful property manager, there were numbers of delays but mainly related to the unresponsiveness of the landlord. Overall it was professional experience
1/5
TrustpilotVery disappointed
Just went to see a property and the letting agent named Ellie, was very unwelcoming, seems very unprofessional and the condition of the place was just awful.
5/5
TrustpilotHad a very good experience selling my…
Even though the process took a long time due to other complications. We had a very good experience selling my houses with Simon, Alpha and Aron. They were always polite, funny have great personalities and thorough in dealing with our requests and buyers needs. I have used them in the past when I bought my first house 18 years ago, when they were call Townends and I would highly recommend them again going forward.
5/5
GoogleThey were very helpful and eased us through what could have been a very stressful time. As pensioners we appreciated them holding our hands through the sale, even to the extent of postponing viewings when illness struck. We would highly recommend.PositiveQuality, Professionalism, Value
Agent replied · 23 October 2024
Hi Linda, thank you for your wonderful review. Its lovely to hear what a great experience you had with our Croydon Team guiding you through your sale. We wish you all the very best and thank you for choosing Townends - Claire
5/5
TrustpilotSandra was super friendly and helpful
Sandra was super friendly and helpful. Would recommend!
1/5
TrustpilotDo not use these for their conveyancing…
Do not use these for their conveyancing services. You cannot get in touch with them, they do not answer their phones or emails, nor do they provide you with basic updates. We had to speak to the senior partner of the firm to have the trainee solicitor taken off our case and reallocated. When it had been reallocated, the new trainee was just as bad. both trainees did not seem competent at their job and our estate agent had to give them basic guidance which they should have known. Even the senior partner did not respond to our emails or deal with our calls when we tried to go above the trainee. Further, the trainee left obtaining the funds from the bank until the very last minute therefore the rest of the chain could not complete on the day which had been proposed 4 weeks prior. We had previously sent them an official complaint letter in which our complaints were not answers effectively.
5/5
TrustpilotBrilliant!!
Very good experience! Special thanks to Tom Regan who was very helpful throughout and always on hand to answer our plethora of questions! Would highly recommend
5/5
TrustpilotJack and team at hackney have been…
Jack and team at hackney have been amazing in my property search, didn’t manage to find a property through them but found the overall process fantastic
5/5
TrustpilotAlex Ripley was great
Alex Ripley was great. Very helpful over the phone to organise viewings.
5/5
TrustpilotRino Russo was very professional to…
Rino Russo was very professional to book the viewing in
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Croydon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
