Stirling Ackroyd Croydon reviews

★★★★★ 5/5

Trustpilot

I’ve always believed agents are very…

I’ve always believed agents are very much the same, but when I was needing to get my parents estate valued for probate, Kieran Hogan really proved me wrong. The other estate agents spent very little time in understanding my situation and my needs, but Kieran discussed the process, offered me assistance with solicitors, and surveyor and also recommended a mortgage brokerage who could help me find a suitable mortgage when I start looking for somewhere to buy for myself. I will definitely be using Sterling Ackroyd when it’s time to sell and buy

Mr · 24 November 2021

★★★★★ 5/5

Trustpilot

Top class property management

I have very successfully let my flat in Borough for more than nine years through Stirling Ackroyd. Property Manager, Clive Martin, has been responsible, throughout most of that time, for dealing very speedily, efficiently and successfully with tenants on all issues arising during tenancies, with nothing being too much trouble in bringing about a successful outcome. Clive almost always manages to achieve the sometimes difficult objective of pleasing both landlord and tenant at the same time. I count myself very fortunate to have benefitted over such a continuous long-term period from the efficient management and sound advice that he has unstintingly provided.

Paul · 24 November 2021

★★★★★ 5/5

Trustpilot

First of all this is my first to be in…

First of all this is my first to be in the UK. I'm really glad that I was assigned to Melissa Koleosho. When I moved to the property, I noticed some issue with the kitchen and I didn't know who to call or who to contact. Then Melissa, the property manager, contacted me to check if everything is fine. I told her about the that kitchen issue, she acted immediately and sent out someone to fix it. It turned out that we need the approval of the landlord for some parts replacement. She reached out to the landlord in no time and got the approval. She was very responsive and kept me posted with everything, which what I really wanted.And that's my humble experience.All the best to everyone

MESH · 23 November 2021

★★★★★ 4/5

Trustpilot

My flat came on the market at a…

My flat came on the market at a difficult time with Covid. I also had a tenant in the property so she also had to be accommodated to arrange viewings.Morgan Senior worked with me, he was very patient and managed the whole process, assisted by Rodney.It was their staying power that got my sale done and I appreciate their help and would recommend them to any potential vendors looking to sell their property.

Lindsay · 21 October 2022

★★★★★ 5/5

Trustpilot

Georgia from central team was great…

Georgia from central team was great help when I finally decided to register as an applicant to find my first property. She made me feel at ease and made sure a first time buyer like myself was well looked after. After previous nervous experiences with other letting agents, Georgia knew exactly how to make you feel comfortable and trust her experience. Georgia did not chase or call several times a week for answer! Instead she gave me time to think about my decisions and set timelines to contact each other. I felt this was vital to not feel pressurised into a big decision. Kudos to Georgia! She is a great asset to the company.

Nav · 22 November 2021

★★★★★ 5/5

Trustpilot

Great service!!

I called Stirling Ackroyd for the first time today to arrange a valuation on my flat. Rhys answered the phone and made me feel at ease straight away. He took his time to discuss my situation and talked me through the process of bringing my flat to the market. I was planning to call a few agents in the area but after speaking with Stirling Ackroyd I knew they were the agent for me. Great service and would recommend highly!

Daniella · 22 November 2021

★★★★★ 5/5

Trustpilot

Hands down the best estate agents I…

Hands down the best estate agents I have ever used. I had 3 sales fall through in the past 18 months due to poor communication and to put it simply terrible service. That’s until I discovered Stirling Ackroyd. Joel in head office was outstanding, the communication, honesty and reliability I was given was second to none. My property sold within 3 weeks for over asking price. If you want quality service and honesty, Stirling Ackroyd are undoubtedly the best in the business. I have recommended them to family and friends and one of my friends has also received multiple offers within a matter of weeks. I couldn’t recommend anyone else, these agents actually care about what they do.

Mr · 22 November 2021

★★★★★ 5/5

Trustpilot

Highly recommended..

I was selling my property with another agent with no luck. Rhys from head office at Stirling ackroyd kept in regular contact and gave me good advice on what I should do to get more interest. In the end I was in contact more with rhys than my own agent. Finally we decided to instruct Stirling ackroyd along with our existing agent and they were able to find a buyer within the first 2 weeks. Should have used them in the first place!! Thanks to rhys and local team for their help.

Tahir · 22 November 2021

★★★★★ 5/5

Trustpilot

Used them Twice and very satisfied

We have dealt with SA twice now to buy and sell the same property. The sales team are professional, they bring in lots of people to view, either from requests or showing as an example. Never pushy, polite and give potential purchasers space. The team went beyond what you could expect on both occasions, really chasing when the situation was just getting mired. They chased managing agents, solicitors, lenders, and suggested many solutions to get things moving again. They are knowledgeable about the area and the market. Always accessible and easy to deal with. Highly recommended.

Stuart · 22 November 2021

★★★★★ 5/5

Trustpilot

Managing change of tenants.

This review relates to my experience of the ending of one tenancy and finding a new tenant. The front line staff were very attentive with handling the change of tenants. As one left, arrangements were made promptly to market the apartment and secure a new tenant. Being remote from the property meant signing documents involved e signatures. When a problem with the method of signing the staff understood and arranged a suitable alternative. Throughout the change over, I found William and Amal very pleasant to deal with.

Peter · 5 November 2021

★★★★★ 5/5

Google

Getting a place that suits your lifestyle, personality and budget is quite challenging in UK.With Lev at Townends, house hunting became a pleasant experience. Professional, proactive and personalized would be my the words to describe my flat hunting experience with this amazing person. Highly recommended 👍PositiveResponsiveness, Professionalism, Value

C · 24 October 2021

★★★★★ 5/5

Trustpilot

Thank you Cheveiz and Katie for the…

Thank you Cheveiz and Katie for the speedy and smooth letting process. The whole letting team was efficient and professional. Highly recommended!

Katherine · 17 January 2023

★★★★★ 5/5

Trustpilot

Excellent help with annual review

Sophie Ekins was extremely helpful in discussion of the annual review of my letting. Her advice on the market rental and the wording of the lease was exactly what I required

Charles · 4 December 2021

★★★★★ 1/5

Trustpilot

Dishonest - please avoid

Please... do not put yourself at risk by using these people.They had no idea about the property condition until 5days before moving in date, despite indicating otherwise The "virtual viewing" video they sent to me, was not filmed by them and did not represent the issues with the propertyThey "arranged" an in-person viewing a week in advance... well a week in advance with me, they apparently didn't call the tenant until that day and he understandably blew them off.They wanted me to drop 6months upfront rent because I wasn't moving out of my current property before moving into theirs... something I am very grateful for now.When they finally checked the property, they said it was uninhabitable, that issues had been outstanding for months but they would be sure to "raise the issues with the landlord"... My experience dovetails with Jonny's (below) so well that I might have been the one attempting to move into his place.

Adam · 3 October 2021

★★★★★ 5/5

Trustpilot

Great Experience!

Great Experience!Entire process was quick, easy and professional, can't thank Adam enough for providing a quality service look l and am eager to use them again if/when I next need to.

Malachi · 24 November 2021

★★★★★ 1/5

Trustpilot

Do not use this agency

Do not use this agency. Awful and slow communication. We reported a major plumbing issue and after 9 months it was still not dealt with. Took 4 months to get someone out to see it, and then they were happy to let the Landlord just sit on the quote and not do anything about it. Moving out process was awful, we were asked if we wanted to stay 5 months prior to our tenancy ending only for us to here under 2 months to go the Landlord would be selling. Getting our deposit back has been a nightmare. All in all an awful experience and we will avoid any future properties that use this agency.

Megan · 20 September 2021

★★★★★ 5/5

Trustpilot

I would like to thank Arran Southern…

I would like to thank Arran Southern for his prompt actions in replacing the washing machine at my property,very proffessional and polite,great service all round,a credit to the company

Richard · 9 March 2022

★★★★★ 5/5

Trustpilot

Charlie was a constant support…

Charlie was a constant support throughout our tenancy and always helped and guided us through any issues and made the end of tenancy seamless.

EV · 10 October 2022

★★★★★ 5/5

Trustpilot

Great staff (especially the women!)

I am not a fan of estate agents - as they are very expensive, but this has nothing to do with the staff, as they do not make up the fees. Therefore, I would like to say a BIG "Thank You" to: Samantha, Rebecca, Melissa and Erika. Each one of them is an asset to Stirling Ackroyd. Very efficient, hard working and always willing to help, even when I ask lots of questions. The four of them are amazing!

Alex · 2 November 2021

★★★★★ 1/5

Trustpilot

I Feel Sorry For My Landlord

I was a tenant for under a year at a Stirling Ackroyd managed property. We enacted our break clause, in large part, down to the poor service offered by the Stirling Ackroyd team.This poor service included:- Poor condition of the property on check-in (a hole in the front door, a cupboard in the kitchen left unattached to the cabinets for example).- Not fixing problems for months (in fact, two of three issues with the property remained even when we left).- Dreadful response times to emails. We'd often go a week or two, with chasing, before hearing back from our lettings manager regarding issues.Our poor landlord was charged a fee for a "service" that essentially pushed us away as rent-payers. I estimate from their website they charged our landlord £4k in management fees. That £4k was charged to deal with 3 problems, only one of which was actually fixed with (over 3 months and several emails of chasing later). Add to that the fact the property was left vacant for at least a month after we enacted our break clause, and that adds up to £6.5k that the landlord was left out of pocket. I'm actually angry thinking Stirling Ackroyd earned £4k a service that any landlord could easily manage to better alongside a full-time job!Landlords, take this from a tenant that's actually experienced their service: This is the worst property management company I have ever dealt with by a distance. I will never be renting another Stirling Ackroyd property again, no matter how nice the property is. With their abysmal Trustpilot score showing I'm not alone, it will only be a matter of time until you're scratching your head wondering why your tenant hasn't renewed their rental period again....

Scott · 27 August 2021

★★★★★ 5/5

Trustpilot

Great Service

Jad was very helpful and attentive allowing for a seamless move in

Sam · 12 October 2023

★★★★★ 5/5

Trustpilot

Thank you Dora

Thank you Dora, for your advice and standing in as an agony aunt for me :-)

Anita · 20 June 2023

★★★★★ 5/5

Trustpilot

Sales associate on point!

Don’t know much about the company, but the sales negotiator Patrick was extremely helpful & professional. Hoping my experience with this company, goes as well as my viewing did.

Sana · 29 January 2022

★★★★★ 5/5

Trustpilot

I had the pleasure speaking with Ellie…

I had the pleasure speaking with Ellie Kozaki. I’m a first time buyer and she helped me step by step what to do as I felt so lost at the start. Very knowledgeable, approachable and always checked in to see how I’m getting on with the search. She made the process stress free and I couldn’t thank her enough and now I have the keys to my first home. Excellent service.

Petroulla · 27 October 2022