Stirling Ackroyd Thornton Heath reviews in Croydon

★★★★★ 5/5

Trustpilot

Amazing Service

Renting with Townends has been amazing from the Start. Nadine and Katie in Sunbury helping find a great home and making it easy to go through the process especially when it was our first time renting while expecting our first baby. We had a few little maintenance requests which we had to contact Katy Harris from property management to help organise it and she has been a delight to deal with being fast with responses and keeping us updated. Such an amazing team

Tayler · 11 March 2022

★★★★★ 3/5

Trustpilot

Calm, polite and professional.

As a new property manager Saffah is no doubt finding it a challenge faced with do many tenant and landlord issues and a groaning email inbox every morning. In spite of this Saffah manages to retain a calm approach and patience. Communications with the agents in general and action on issues have been a little iffy in the past but Saffah seems professional and efficient. I think there is room for improvement overall in the property management department of the company but Saffah is obviously trying her hardest.

Pippa · 8 March 2022

★★★★★ 5/5

Google

My experience with Stirling Ackroyd was outstanding from my very first interaction at the valuation stage all the way through to completion. Victor and Jo were really communicative, knowledgeable, persistent and I really felt like I could trust them. The service they provided made the stressful process of selling a house for the first time so smooth and almost enjoyable. Thanks guys, I would recommend you a thousand times over :)

Ohemaa · 11 April 2024

★★★★★ 5/5

Trustpilot

Best Communication with Letting Agent

A Very Special Thanks to the Lettings Team at the Croydon Branch of Stirling Ackroyd. The Communication has been exemplary. We received especially great service from Nelsson Poku. A Special Thanks to Adam Picton who showed us around a beautiful property today in Croydon. We would want to work with this agency any time in the future. Highly recommended. We've had the best communication so far with this team compared to all other letting specialists in Croydon. Much appreciated guys. Continue to the good work.

Gisele · 5 March 2022

★★★★★ 5/5

Trustpilot

Spencer du Jonge is an efficient agent

We have been dealing with Spencer du Jonge to purchase a property and he is a very good efficient agent. What we have found most helpful is he always responds quickly to phone calls and messages, so we are not waiting around. If he can not take a call he will message straight away to say why, not leave you hanging. He has also been hard working to update us with news late in the evening (our of hours) so we can get on with things the next day. Spencer was also successful in completely diverting us to another type of property which I didn't originally want to see but have now changed my mind and am buying that place- if you are selling somewhere then that is the type of agent you need!

Sophie · 4 March 2022

★★★★★ 1/5

Trustpilot

Have not had a good time under them as…

Have not had a good time under them as tenants. We have just moved out of our property let by them and it has been a nightmare. As soon as you sign the tenancy agreement, they don’t care.Once we notified that we were not renewing our contract and they put it back on the market, they would constantly try to arrange viewings a couple of hours before, despite us saying that we need 24 hour notice.The biggest thing however is our deposit. Our landlord authorised release of our deposit two weeks ago, we have emailed and called multiple times with no one answering where it is. We finally managed to get through today to a quite rude woman who said there was no record of this but looking back, she didn’t even ask for any further details or our address.Really disappointed and still awaiting our deposit.

Victoria · 21 September 2023

★★★★★ 5/5

Trustpilot

Brilliant service and very professional!

I came across Stirling Ackroyd with the hope of finding a property to let. Within hours of inquiring, William along with Ali made it possible. They were both very efficient and very accommodating all throughout the process. My application went very smoothly thanks to their superb skills. If you're looking for a letting agents to help you with finding a property don't hesitate to contact Stirling Ackroyd in W14. You will not be disappointed with their services.

Vin · 29 June 2022

★★★★★ 5/5

Trustpilot

Sandra -Amazing

I had a fantastic experience working with Sandra. I found her knowledgeable and professional. Sandra answered all my questions and is super kind and friendly. I have known Sandra for many years now and she has a great personality and always stays in touch! Always helps me with any questions and gives great advise. I would highly recommend Sandra to anyone . Kiren

K · 26 September 2023

★★★★★ 1/5

Trustpilot

Don't Use This Company For Anything

Would give them zero stars if that was an option but need to tick at least 1 star to register a review. Appalling service & shocking treatment of customers. Really poor internal processes which they then make their customers problem. Zero accountability for their own internal errors. While they're after small amounts of money in the short term, (multiple small amounts add up to them), it will come to bite them eventually as folks will write honest reviews like this - reading reviews, sounds like I'm not the only disgruntled customer, doesn't surprise me. Shame they don't understand the saying "what goes around comes around"

Fionnuala · 21 March 2025

★★★★★ 5/5

Trustpilot

Alpha helped us find our house!

When we started with Stirling Ackroyd, they were called Townends.After meeting us on a few viewings, Alpha phoned me to let me know of a property about to return to market. He really knew what was important to us after collecting feedback from previous viewings and he knew we'd like this property. Our schedules were difficult to align with the sellers, but he was persistent and managed to get us in to view before anyone else. We're picking up the keys to that house today!Alpha and his team helped to make the very stressful process of buying a house as easy as he could for us. He was accommodating, understanding, and communicated very well and promptly all along the way. His handover to sales progressions was seamless. From that point, Sophie took on a lot of responsibility, especially when the sellers solicitor stopped responding to all communication from every side. She helped to keep communication moving between ourselves and the sellers. We exchanged from about 11 weeks of our offer being accepted and completed 3 weeks later (due to the Christmas holidays). I would use them again.

Emily · 7 January 2022

★★★★★ 5/5

Trustpilot

Arti is awesome

I must say Arti is the nicest and most helpful estate agent I have ever met. An absolute pleasure to talk to and he answered every single annoying question I had! Our whole experience has been positive and I highly recommend this agency for your letting or sales needs. Arti is the absolute boss... he rocks.

Christine · 27 February 2024

★★★★★ 5/5

Trustpilot

I had a lady called Jessica Wright (…

I had a lady called Jessica Wright ( surveyor) to inspect the property, to be honest it was such a awesome experience for a change , why , to actually meet someone who was extremely professional in every mannerism, very polite and talkative so it made myself feel at ease , it was such a lovely experience because Jessica was actually talking about her job and also about the town , Jessica looked really happy and extremely content doing her job , what was also nice to hear that Jessica was talking about the company itself so it also gave me great insight how professional the company is , T’s crossed I’s dotted , Jessica had a excellent Personal attitude, she listened to all questions and feedback with no hesitation, Another Brilliant point which I would like to mention: because of these extremely uncertain times regarding COVID, we all need to do our part , unfortunately a lot of peoples are becoming complacent, Jessica could certainly do the catwalk for PPE , wearing the mask correctly covering nose and mouth , excellent choice of mask because it didn’t muffled her voice , plus she was wearing gloves at all times ,Just like to say well done to Jessica because the way she conducted herself in such a professional way , which I have always said over the years regarding different industries, each individual represents the company who they work for and each individual can make a company stand out from the rest and put them a head of the game , so we’ll done Stirling Ackroyd keep your standards high and look after staff and they will bring great rewards to the company, remember no ( i ) in team , it’s i and you that makes the TEAM, so that needs to be always implemented from the TOP to keep successful, Excellent Kind regards Mr S porter Atlas mill Bolton

Stephen · 30 December 2021

★★★★★ 5/5

Trustpilot

Excellent service from Ashley-Jane, Simon and Team

Excellent service from Ashley-Jane, Simon and the team in the sale of my property. I achieved the sale price I wanted and the process was good due to the highly responsive and professional team. Good communication ensured I was kept updated on all aspects of the sale, and the sale completed, even though it was a difficult time in the market. Excellent experience and I would recommend their services 100%.

Catherine · 28 February 2023

★★★★★ 1/5

Trustpilot

Do not use

Used the survey to purchase a property recently and they simply did not do their job. The house was full of damp and mould, the interior walls were rendered instead of plastered and the surveyor stated he did not see any of this. I have had 4 damp experts all telling me to chase up this problem with the surveyor as it should have been spotted. They have been completely unhelpful and do not participate in any responsibility. I do not believe they even viewed the house to survey it. 100% do not recommend.

Jack · 22 August 2023

★★★★★ 5/5

Trustpilot

Impressive rental service

Very focussed and dynamic agency. They contacted me and said they could rent my one bedroom flat in Covent Garden quickly. They delivered within a week: first a short let to keep up the cash flow (I was reluctant to do so, but Henry went out of his way to help with purchases), immediately followed by a long let. Impeccable.

Jay · 27 September 2017

★★★★★ 5/5

Trustpilot

5 Star Service

Stirling Ackroyd lives up to its claims as an experienced, professional company with a knowledgeable and dedicated staff. In all my dealings with members of their Lettings team I have found them to be prompt, reliable, polite and friendly. I would especially like to acknowledge Clive Martin who has been the point of contact as my Property Manager since 2012. As I live overseas, it is particularly important that I have someone that I can rely on and trust to have my best interests at heart. Over the past nine years, Clive’s ongoing assistance and support has been invaluable. Clive always deals with any queries or concerns promptly and he efficiently resolves any problems that may occur. I am also kept fully informed of any procedures or actions that need to be undertaken, which is reassuring and very much appreciated. I would strongly recommend Stirling Ackroyd.Thank you, Clive and the team.Elaine (Australia)

Elaine · 21 December 2021

★★★★★ 5/5

Trustpilot

A very very happy customer. Highly Recommended.

I'm extremely happy with the service I received from Adam P and Philip H at the Croydon branch. Prior to coming across Stirling Ackroyd, I had found the process of locating housing extremely stressful. However as soon as I came across Adam and the team, the journey became so much more smooth and efficient, and I finally secured a home (tenancy). You guys have no idea how much that means to me. Thank you so much for your help. Excellent communication throughout. Highly recommended.

Monique · 8 December 2021

★★★★★ 5/5

Trustpilot

Stan

Thank you Georgia.I am just getting started with Stirling Ackroyd but Georgia was great so far.

SD · 16 July 2024

★★★★★ 5/5

Trustpilot

Rahat Mazumder is incredible!

A huge huge thank you to the Stirling Ackroyd team across the board. Every agent that has been in touch with us was super welcoming, kind and supportive! We’ve had a few obstacles along the way on our tenant side, and Stirling Ackroyd have been very patient and supportive throughout! Glad to be moving into a property knowing we’ll have continued support from Stirling Ackroyd!

Kirill · 28 June 2024

★★★★★ 5/5

Trustpilot

Big shout out to Clair and Jordan…

Big shout out to Clair and Jordan regarding the sale of my property, at times I felt I was going to have a nervouse breakdown, and the solictors drove me up the wall they was so slow. If it wasnt for the help I got from Claire and Jordan I would've pulled out, any anxiety I had they was at the end of the phone carming me down. Sophie who dealt with sales progression was also a great help. if I was ever going to sell my new house I'd let Claire and Jordan handle it for me 100%

Lorri · 25 November 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Buying and selling has been such a stressful process in the past, but the experience this year with Stirling Ackroyd has been a breeze. I was contacted by Heidi in head office, Heidi offered me a valuation and shared with me factual statics. I was so grateful for Heidi’s advice. Before Heidi called I had not planned to sell my property. I have since achieved a great value for the sale of my flat and bought the perfect house. Heidi put me in contact with a mortgage advisor and Solictor. The team in Sunbury were efficient and confident. I was assigned Sophie to maintain the conveyancing all the way through to completion. I am so grateful for the advise and service. Thank you Stirling Ackroyd.

John · 25 November 2021

★★★★★ 5/5

Trustpilot

Exceptional and trustworthy

My house hunt in Croydon is proving extremely challenging, due to high demand and limited budget. Darren has been absolutely brilliant, and is going above and beyond to help me find the right home for our family. He understands what we are looking for, and is always honest and upfront about the area and upsides and downsides of various properties. Croydon is new to me, so he has been invaluable at giving me advice on various areas that would suit us more than others. And most importantly, Darren doesn't do any of the 'hard sell' that estate agents have a rep for. He is straightforward and honest and out of all the estate agents I have been using, he is the one I trust implicitly to find us our new home.

Lady · 25 November 2021

★★★★★ 5/5

Trustpilot

Sterling service from Clive & team at Stirling Ackroyd

Stirling Ackroyd are a very professional and friendly letting agent and property management company. In particular, Clive Martin is very responsive and quick to resolve any issues that may occur. He is a reliable communicator between us as tenants and our landlord. Also their network of trusted installers/suppliers to carry out necessary work is highly commended. It makes all the difference to an enjoyable tenancy to know that Clive / Stirling Ackroyd manage the property in such a professional and efficient manner.

Arno · 24 November 2021

★★★★★ 5/5

Trustpilot

Positive

Positive: Professionalism, Quality, ResponsivenessI had an mazing experience renting out my property with Stirling Ackroyd and cannot recommend them highly enough. What a relief! Ghiles was very professional and on it, communication was easy and joyful, I felt looked after and supported throughout and most importantly, it took the team a few hours to rent out my flat above asking price to a lovely person. I couldn't believe my good luck after so many poor experiences with other estate agents. Thank you.

Irena · 23 November 2021