Stirling Ackroyd Thornton Heath reviews in Croydon

★★★★★ 5/5

Trustpilot

Stirling Ackroyd, Tania Pereira & Olivia Papps

Had 0 problems with Stirling Ackroyd from the beginning to the end of our tenancy. Signing and agreeing the tenancy was very swift. Thanks, Olivia for your efforts and excellent service. Our property manager Tania Pereira was outstanding at always being available and solving any issues that arose with the flat during the tenancy. Thanks for all the support and care Tania. Overall, highly recommend this agency. We had the best experience with them!

Roman · 27 May 2023

★★★★★ 5/5

Trustpilot

Professional and courteous from the start

After losing our mum, we were left with the incredibly difficult task of having to sell our family home. Joel Gooden from Head Office was our first point of contact and made us feel that we were being listened to and understood. Joel brought a gentle sense of humour, but with great warmth and sensitivity for our situation with a high level of professionalism, knowledge and confidence for the whole process ahead . We couldn’t have asked for better communication and support throughout and have no hesitation whatsoever in recommending Joel and the team at Stirling Ackroyd.

Sonia · 2 November 2022

★★★★★ 5/5

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Stirling Ackroyd in Mitcham is the…

Stirling Ackroyd in Mitcham is the number 1 estate agents in the area. Previously had many dealings with goodfellows but thought I would give stirling ackroyd a go after Charles came round to value my property and I was so impressed with his manner and his knowledge of the market. I then stepped into office a week later and met Robbie who further explained what Stirling ackroyd can offer and also his market knowledge showed me that Charles and Robbie were the guys who should be selling my property. 2 weeks down the line I put my property online with them and they quickly sold it as promised. Their service and care was amazing !…will 1000% be recommending to friends and family. I also have other properties that I will selling through this branch. Thanks Robbie and Charles, you both made my experience so so much better !

Marc-Anthony · 25 October 2022

★★★★★ 5/5

Trustpilot

Great job Stirling Ackroyd

Recently re-engaged Stirling Ackroyd after having used another agent to manage my property for a number of years.Achieved a significant increase in rental return. Turned the property over within 2 weeks, including a full refurbish .. painted through-out, floors polished, smoke detectors, globes, cleaned top to bottom … Particular thanks to Sam Humphreys & Victoria Aderibigbe for their hard work - very responsive, great communications - as a remote landlord, couldnt ask for more.

Carey · 28 April 2023

★★★★★ 5/5

Trustpilot

Incredibly generous and insightful

Jad was one of the most honest and helpful Estate Agents I’ve ever come across. He’s incredibly generous and transparent, and every step of the way he pays attention to detail in catering to your needs and requirements. He listens and makes sure all things are being heard and taken care of. It’s rare to see someone with so much dedication, clarity and professionalism, so I highly recommend.

B · 7 October 2023

★★★★★ 5/5

Trustpilot

A true asset at the Thornton Heath Branch.

A huge thank you to Joanna from the Stirling Ackroyd Thornton Heath branch, who not only gave a fantastic level of service, but is also so lovely. In my search to buy a property, I have met no less than 50 sales agents and Joanna stood out and she really listened to what I was looking for and did her absolute best and found me the perfect property. Her professionalism shines through and I can’t thank her enough for trying her level best. She made me feel like an individual rather than just chasing sales. Thank you once again Jo!!

Fatima · 22 September 2022

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!!! Please read in full!!!!!

Since signing our tenancy agreement we have had NIGHTMARES with this scam company. Now been over 2 weeks and still no news when we will have our deposit back. Apparently Katy Harris has been trying to call the landlord but it’s table tennis, they keep missing eachother. In all my years at customer service and using a telephone I have never known a company incapable of contacting a landlord for feedback regarding releasing a deposit. Currently I’m sat on hold only for her colleague Amy to say she’s on a lengthy call so is unsure when she can put her through or even if I can get through. After waiting on hold for nearly 10 minutes Katy has managed to get a response from the landlord stating she will have answers at 4:30pm.. very close to the end of the day funny enough. She’s also requested that I do not chase her until after 5pm??? What a strange thing to request especially seeing as that’s when they will close for bank holiday. I’m sick to death of the pathetic excuse of an estate agency. Nothing but liars who get pleasure at messing people around, fobbing you off and failing to do their jobs time and time again.Stirling Ackroyd also ensured I would not need to conduct a professional clean as the property was so disgusting when we initially moved in. Confirmed by Becky - the lettings director and also Arran who was a Property Manager, even after having written confirmation of this agreement and providing this. Katy Harris still has to speak to the landlord to see whether she would charge us? I’m pretty sure if the landlord wants to go down this route even though it’s illegal considering we have a written agreement from 2 Stirling Ackroyd employees. They still said she can charge us? AVOID THIS COMPANY!!!!!! They will cause you nothing but stress and hold onto your money just simply because they are nothing but terrible people.AVOID AVOID AVOIDWon’t hold my breath on a resolution today or in the next week in fact.

Mrs · 16 September 2022

★★★★★ 1/5

Trustpilot

Incompetent and unprofessional

I rented out my property through this company and it was a nightmare. The tenants were not properly vetted and almost every item of furniture in the property was either destroyed or soiled beyond salvage during the course of the tenancy. I paid for background checks and inventory check, in and out. It was an utter waste of money as although damage was noted, I was not reimbursed at all. A lot of damage was missed at inspection, including a door taken off it's hinges and a completely broken dining table.

Miele · 22 May 2025

★★★★★ 5/5

Trustpilot

I would really recommend sterling…

I would really recommend sterling ackroyde they have been very helpful especially Georgia Buckle she is very pleasant and makes you feel at ease

Miss · 3 June 2024

★★★★★ 5/5

Trustpilot

Joanna is definitely an asset to Stirling Ackroyd

Had such a great experience with Stirling ackroyd. Had the privilege of working with Joanna who made our experience in such a tough market worth while. Although we didn’t end up buying a property through Joanna (due to the marketplace being super super competitive) I wish we had as she is such an incredible agent. Really fought for us to get a property, gave us regular updates of new properties coming in! Always answered the phone or called back quickly (which is super important and can be rare in this market.. very friendly, honest and have given us such great advice throughout our process.. really thought about and cared for our needs which made such a stressful process much more bearable. If I ever sell or buy in the future Joanna will definitely be our first point of call! Joanna is definitely an asset to Stirling Ackroyd!! Thank you Joanna

Clarissa · 22 August 2022

★★★★★ 5/5

Trustpilot

Excellent Service

We recently bought a property via Stirling Ackroyd, with Feroza Ahmed as our agent and we were very happy with the service that we received. From the moment we viewed the property, Feroza was informative, patient and extremely helpful. During the search for a new house, we dealt with a large number of estate agents over a period of 6 months and Feroza's approach was honest and personable; which was extremely refreshing. Unfortunately, our house purchase became somewhat complicated and Feroza was such a support to us - we really felt that she went above and beyond to do her best for us. We are not sure we would have continued with the purchase at times if we had been dealing with another agent.Based on our experience, we wanted to communicate that she is truly an asset to Stirling Ackroyd we will be recommending Stirling Ackroyd to any potential buyers that we meet.

Sean · 19 August 2022

★★★★★ 5/5

Trustpilot

William, the best agent!

William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel

Daniel · 14 October 2022

★★★★★ 2/5

Trustpilot

Very poor service (Great for selling though)

We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.

Patrick · 17 December 2025

★★★★★ 5/5

Trustpilot

David was very helpful and booked me in…

David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)

DJ · 18 July 2024

★★★★★ 5/5

Trustpilot

We got a flat through Stirling Ackroyd …

We got a flat through Stirling Ackroyd Croydon and Nelsson Poku was our agent. Nelsson made us feel comfortable through out process easy, he carried us along, communicated clearly to us by providing relevant information and checking that we have the right paper work. I was never disappointed when I called into the office and his colleagues were helpful as well. Nelsson was easy to speak with and was very patient. I will recommend Stirling Ackroyd Croydon to anyone.

Fola · 2 August 2022

★★★★★ 1/5

Trustpilot

Didn’t Bother Turning Up

Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.

Still · 16 May 2026

★★★★★ 1/5

Trustpilot

Give you no option but to use ‘Tink’ as…

Give you no option but to use ‘Tink’ as a financial guarantor stating sensitive data outside of the UK. Even when you select the manual option it prompts you immediately they have been unable to obtain a reference when it has only been requested of the nominated referee. This should be investigated by an independent Ombudsman or Which Magazine.

J · 29 November 2024

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL

PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!

Lola · 22 October 2023

★★★★★ 5/5

Trustpilot

Morgan Senior - very helpful

Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.

Manpreet · 11 April 2023

★★★★★ 5/5

Trustpilot

Very reliable and efficient

I had arranged an RCIS level 2 survey along with valuation by SA surveyors. The best part of dealing with them was the communication. Amy has been great at responding to queries and the email replies were as quick as a messenger chat! The survey happened within a short time, the report was generated very next day and the price was very competitive. The report itself was well organised and they had a separate section of summary questions to be raised with the solicitors. I did a fair amount of research before deciding on a surveyor. I would recommend that as a first time buyer, if you were to trust me, you can definitely go for SA.Regards

NISARG · 23 April 2022

★★★★★ 5/5

Trustpilot

Thanks for Agent Lety

Agent Lety is the reason for the five-star review. The boiler in my house was broken and after reported it through maintenance form, it’s still not fixed after four days. But when Lety took over, she called up contractors and arranged them to come timely next day. She always replies promptly and being very helpful. It’s good to know I can rely on her.

Ange · 10 October 2023

★★★★★ 1/5

Trustpilot

Terrible letting service from Stirling Ackroyd

I contracted Stirling Ackroyd to manage my property when I was letting it.The experience was terrible, as they were really hard to communicate with as I usually had to leave several messages and chase for a response. They made a terrible mess of renegotiating the contract at the end of the first year, so I then terminated my relationship with them and found it much easier to manage the property myself. Over 12 months later I am still waiting for them to transfer the deposit to my account with the Deposit Protection Service and have been making nearly daily calls for the last month to try to get this done.

Isobel · 29 September 2023

★★★★★ 5/5

Trustpilot

A dream come true!

Thank you so much to the whole team at Stirling Ackroyd and a special thank you to Karina who has gone above and beyond for her outstanding service. She has dealt with any problems arising in a professional manner and has kept me informed at all times. A very honest and trustworthy company for anyone looking to rent out their property! - would highly recommend. Thanks so much again for all your hard work!

Raimah · 2 December 2022

★★★★★ 1/5

Trustpilot

Left in the rain - no communication from the agent

We had a viewing yesterday, we were stood outside the property in the pouring rain for 25 minutes and I could not get through to anyone on the phone, nor was anyone answering the buzzer. I spoke to the agent this morning, and they said they forgot to tell me yesterday that the viewing was cancelled. A waste of 2 hours of travel, money and ended up soaking wet.

Molly · 22 May 2024