Trusted Agent profile · Croydon
★★★★★
1,371 reviews across 3 platforms
95 High Street, Thornton Heath, CR7 8RY, Croydon, CR7 8RY
Stirling Ackroyd's office in Croydon, at 95 High Street, is rated 4.3 out of 5 across 1,371 reviews on three platforms, including 62 Google reviews rated 3.8.
62
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,308
Reviews on Trustpilot
Business-wide
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
Trustpilot(Croydon/Purley) Jake was really…
(Croydon/Purley) Jake was really helpful when I called to ask a few questions about a property. He explained that there wasn't any availability for the property at the moment but would try to change things around to fit me in for a viewing. He was patient and had a good sense of humour, which I always appreciate as I'm not comfortable on the phone!
5/5
TrustpilotEllis was very helpful and patient
Hi Jake,Thanks for the 5* review for Ellis. Claire-Customer Engagement.
5/5
TrustpilotTajiah and her team in Mitcham
Tajia and her team in the Mitcham branch were incredibly helpful and kept us updated regularly on all that was happening. Tajia was brilliant at understanding the complexity of our situation in renting out our property. We managed to get all the remedial works done on time and get the property rented out at a better price then we had original bargained for. Would definitely recommend using Tajia and her team at Stirling Ackroyd again.
5/5
TrustpilotGreat Service and Follow up
Rino Russo was fantastic professional. Arranging surveys , valuation and finding a good tenant really on time . We bought property and was in process of refurbishing, he was following up the whole process and manage to find a right deal . Had many offers from other agents but chooses Stirling Ackroyd because of Rino & Chantelle service 👍🏽
5/5
TrustpilotGood renting experience
I rented a property through Stirling Ackroyd for a year and the property was managed by Rebecca Haslem. My experience throughout was very smooth. Rebecca was always quick to respond to all my questions and queries. I did not face any issues with either the tenancy or the move procedures.
5/5
TrustpilotGreat Team!
I contacted Harrisons in August last year and Rebecca Heslam has been my main point of contact since. The process of letting my property was flawless and she has been very helpful throughout. Rebecca and her team have been nothing short of amazing and I would highly recommend Stirling Ackroyd (who have purchased Harrisons since). Highly professional and knowledgeable team, always on hand to make the landlord and tenants experience stress free.
5/5
TrustpilotFirst class service from Rebecca
Rebecca Heslam has managed my property for 4 years, before Stirling Ackroyd took over the agency she then worked at. She has been amazing, attentive and super responsive. There were some issues during lockdown with a tricky tenant, and she was really informative and helped me through a difficult time.
1/5
TrustpilotShambolic
I’m letting a house through Stirling Ackroyd & paying 9% of the rent in management fees. For this I spend days on end chasing them to even reply to an email.The ‘carefully vetted’ tenants they found are trashing my house. I raised this with them 3 weeks ago & they gave the tenants 2 weeks to clean the place. When this deadline had expired I chased the agent to follow up - there then followed 7 days of me calling them but the property manager still did not respond to me or the tenants. The deadline they set is meaningless: why should the tenants have any respect for my property when the agent clearly doesn’t?After 8 days without reply, at 9am yesterday I called Stirling Ackroyd to raise my concerns with Natalia who manages the property management team and was told she’d call me back. She still hasn’t bothered to call me.I used to manage this house myself & got an agent in to lighten the load. Using Stirling Ackroyd has resulted in even more time, hassle and stress for which I’m paying them hundreds of pounds per month. They’re a complete shambles.
Hi RE, I have spoken with the Property Management team and understand you are now receiving the support needed. If you have any concerns or would like to discuss further please do get in touch via help@stirlingackroyd.com - Amber
5/5
TrustpilotGreat experience with Stirling Ackryod Croydon
Had a great experience with Adam Picton from the Croydon branch in finding a home. Adam was regularly contacting us with new properties that met our criteria via phone and email and was very patient with us when our situation changed and soon after found a place. Definitely recommend Stirling as the service Adam provided was by far the best out of all the other estate agents we had spoken to.
1/5
TrustpilotTenant beware, unprofessional agency
Tenant beware - unfortunately after a decent lettings process with Melissa, the move-in and management since have been terrible. There were a number of issues upon move-in with no response from the company including regarding statutory obligations (appliances not working, pest problems, unsanitary conditions, mould), with only a "we are understaffed due to COVID". This is ridiculous given managed lettings is the only part of the company with guaranteed recurring income. Just as one example, I have not been able to sleep a single night and have resorted to sleeping in the lounge due to a loud, broken fan in the bedroom. It took 1.5 weeks before Stirling Ackryod (Sarah) finally scheduled an engineer visit. Now the day before the visit when I called the contractor to confirm (after 4 emails asking for the contractor details), I have been told the appointment was never made.
2/5
TrustpilotHouse buyers survey
House buyers survey done to a very low standard. I feel nothing had been pointed out that that we had not seen. Lots of recommendations to bring in other contractors. After getting the keys to property and spending a few hours in the property my untrained eye cracks in brick work as one example. If this is the industry standard it is a complete waste of money.
Hi Ryan, Thank you for taking the time to post a review. I am sorry to hear you are disappointed with the survey carried out by our RICS qualified surveyor. We take a great pride in the quality of survey we offer as demonstrated by the many positive reviews posted by our satisfied clients. I understand your surveyor has been in touch with you directly to offer any additional information you may require and to outline the expectations of the different surveys available. I understand in this instance the correct information was presented to you inline with the survey you instructed. Thank you for choosing Stirling Ackroyd, Kind regards, Amber
5/5
TrustpilotGreat estate agency
Great estate agency; very polite, professional and helpful in their approach. Estate agent took his time in explaining the process and made a valuable recommendations to me. I didn’t feel pushed or rushed in making any decision which is very unlikely to other estate agencies we came across lately.. Thank you for your great service! much appreciated
Hi Elvira,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotGreat Company
Great Company From start to finish Finding tenants was easy Dora and Jessica were the ones that connected with me and my wife on professional and personal level.More importantly We have been listened and we have received right support all the way through to finding the right tenants for usWould Highly recommend to anyone
5/5
TrustpilotThank you so very much
Thankfully, selling my property was nothing but an easy, smooth sailing process. I have never worked with Stirling Ackroyd before and I would have no hesitation in recommending them. I initially spoke with Freddie, from their central team, who gave me advice on the current market and the best things to do with my property, he was phenomenally helpful with brilliant customer service skills. Thank you to Freddie and all at Stirling Ackroyd.
5/5
TrustpilotThank you
Thanks to Joel; very professional and helpful service
Hi Gordon, thanks for the 5* - Claire
5/5
TrustpilotEfficient work from Clive Martin at SA
We noticed we had faulty appliances and we contacted our property manager Clive Martin from SA about it. Clive organised a contractor to come identify the problem the next day and the faulty appliances were replaced in no time. Clive was extremely helpful and swift in his actions, which made our life easier in a difficult situation. We find him an excellent manager who is easy to reach and efficient.
5/5
TrustpilotFinding my dream family house
I have received a call from Ashley Kopti about a viewing request that I have submitted online, I was very happy of her swift follow-through and her professionalism in understanding my particular requests. She has taken my details, requirements and would be helping me finding my family dream house based on these details! So happy and relieved of this call. Thanks Ashley
5/5
TrustpilotFirst time buyers experience
We are on the process of buying a property sold via Stirling Ackroyd. Spencer de Jonge has been our main point of contact, so far we are happy with the process.Overall:- Polite when showing us around, not pushy- Good at responding to emails- Did try to get us validated by their own mortgage advisor, but we had no issues when we decided to proceed with our own.
1/5
TrustpilotPHILIP HOLLAND POOR CUSTOMER SERVICE
My tenant paid rent of over £11000 to Philip Holland from the Croydon branch, and up till now he has not transferred my money. He has collected his fees but depriving me from my funds.He has asked me for ID check as the LL. This is not something that he told me about when I first asked him to evaluate the property and it is not something in the Terms of Business. I do not know where he got that from. If it is not laid down in the Terms of Business he should not be asking me for ID check. So, please can someone ask Philip Holland to return my money asap. it is not his money it is my money and I need it.It is not fair. He is depriving me of my money and I am missing out on interest that could have been earned.I will not recommend anyone to Stirling Ackroyd and this will be the last time I use their services.I need my money.
Dear Lin, thank you for taking the time to post a review. We have an obligation to ensure we seek identification for the customers we work with. I understand the team have provided you with the information necessary to complete these checks easily and online however, if you are experiencing any difficulties, please do let us know and we will be happy to offer any support that may be needed. Your tenancy has not yet commenced, and the holding of rent monies is in-line with what was agreed with all parties. We look forward to receiving your information and facilitating a successful tenancy for you. Kind regards, Amber
4/5
TrustpilotNatalie David from the Byfleet office…
Natalie David from the Byfleet office was very good in a very difficult situation. She always replied to my emails promptly, was always polite and patient and was the only one who gave us confidence that something would be achieved and followed through with. We were not at all pleased with the service from Stirling Ackroyd, but would like thank Natalie for everything she did to help us.
5/5
TrustpilotI had a lovely lady Hannah assist me on…
I had a lovely lady Hannah assist me on every matter, answering questions with no problem regardless of how many i had. She made the process easy and straightforward every step of the way, i am very grateful for the help
1/5
TrustpilotWarning: Shady Tactics Ahead!
Warning: Shady Tactics Ahead!Writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also use manipulative tactics to push buyers into overpaying. Save yourself the trouble and avoid Stirling Ackroyd!!!
Dear Daniel, please get in touch using help@stirlingackroyd.com to share your experience with us where we will offer any support that may be needed. Kind regards, Amber
5/5
TrustpilotStirling Ackroyd were very patient and…
Stirling Ackroyd were very patient and thorough during the sale of my flat. I found that everyone I dealt with was very professional and courteous at all times too. It was a challenging task to sell my flat during a pandemic, but they gave me great advice the entire time and really helped guide me through the process. Special mention to Sam Currie for going the extra mile for me too!
5/5
TrustpilotJames Banister - highly recommended!
I've been renting my flat through Stirling Ackroyd for the past 4 years, James Banister is the managing agent of the flat and I can highly recommend him. He promptly responds to all my emails about issues I may have with the flat (e.g. hot water or boiler related) and every single time he has sent maintenance to fix any issues as soon as possible. I can always rely on James.
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