5/5
TrustpilotGreat Customer service !!!!
Happy with the service provided by Nelsson Poku(Senior Lettings Consultant)Nelsson was more supportive throughout the process. It was amazing!Thank you Nelsson and team!
Trusted Agent profile · Croydon
Stirling Ackroyd South Norwood reviews in Croydon
★★★★★
1,569 reviews across 3 platforms
11 High Street, South Norwood, SE25 6EZ, Croydon, SE25 6EZ
Stirling Ackroyd's office in Croydon, at 11 High Street, is rated 4.3 out of 5 across 1,569 reviews on three platforms, including 221 Google reviews rated 4.5.
221
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
1,311
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRented a house share through
Rented a house share through, the guilford branch. Richard was very patient and answered all of our questions . Would recommend his services.
5/5
TrustpilotAlex was very helpful...
Alex was very helpful and I genuinely appreciated his support
5/5
Trustpilothonest and professional service
Dealt with Mark Latham in the Sales Office in Egham. I felt like i received an honest and professional service with great follow-up.
1/5
TrustpilotShocking incompetence and unprofessional conduct.
My girlfriend and I found a flat with Stirling Ackroyd almost a month and a half before our move date, we promptly paid the holding deposit, and their absurdly high estate agency fees - £275 each(!), and an arbitrary £130 check-in fee. We thought this was high, and it is, but if it meant securing our flat, then so be it. As the weeks roll by, we keep getting told a tenancy agreement will be ready for us to sign asap - it doesn't materialise. Being organised I prepared all the utility bills, council tax etc for the new address, hired movers etc. With 10 days to go before the move, we get the call explaining the current tenants have decided not to move out yet, that their tenancy ends a full month after our tenancy begins, and, essentially, we have no place to live. Our notices given in at our current places, we're in a real difficult place trying to find somewhere to live - plus the inconvenience of rerouting bills, paying cancellation fees on movers etc. During this whole experience S.A seemed wholly preoccupied with shifting blame, never taking any ownership of the situation, and wouldn't even entertain the idea of re-compensating us, not even a percentage of the costs we incurred with having to put our items in emergency storage, cancel services etc. During this difficult time they were slow to return our calls, if at all, and continued to spam us with text messages, and emails of other properties in spite of us asking to be removed from their mailing lists. Despite being told our holding deposit and fees would be returned immediately, they only arrived back into my account today, a full two weeks. I advise anyone entertaining the idea of entering into a contract with this company to steer clear. We went with another estate agent who blew them out of the water and charged a quarter of their fees.
5/5
GoogleThe team at Townends were great, super helpful to us as first time buyers and really guided us through the process and supported us with impartial advice. Big thanks to Alpha and Ashley!!
1/5
TrustpilotDreadful administration, ridiculous fees
I’m going through an absolutely shocking experience right now dealing with the lettings in SW8. As I leave my flat I am being hit with cost after cost from the most unbelievable level of incompetence. How this agency justifies “administration fees” when they have such a poor service is beyond me. No wonder the government is changing the law. Any other service industry you would be entitled to a refund - Stirling Ackroyd just seems to find new ways to suck money out of tenants. Avoid if you can, they are ruthless in finding ways to charge you for things and they are never transparent about it until they are chasing you for it.
1/5
TrustpilotPlease beware! Expats avoid!
This agency, and the landlords they protect and represent, are extremely unethical. I was shown a different flat than the one that was available because the agency could not obtain keys. Being an expat, I did not know the risks related to this. Upon moving into the flat, it was apparent it had been completely destroyed by the prior tenant. It took 2 months to surrender the tenancy. The only thing worthwhile thing the agency contributed was finding a new tenant and even that itself was a painful process. The agency tried to charge me fees to re-let the flat even though their lack of professional due diligence is what led to the need to surrender in the first place. While I still had possession of the flat, the agency allowed contractors to come in and remove the carpet and replace grout in the bathroom without notifying me beforehand. The contractors left behind a mess that the agency tried to charge me to have cleaned. Further, the check out inventory claimed several of the items that were damaged by the prior tenant, and included in the check in, were my responsibility. I am still battling with them to get my deposit back. I also paid rent for the full month, in accordance with my tenancy agreement, when I only had possession for part of the month. I'm still trying to get the overpaid rent returned to me.Needless to say, please avoid this agency if you can.
5/5
TrustpilotGood first experience
I had a good first experience with Stirling Ackroyd, with Casini in the central office helping me set up an account and booking in a viewing. He was friendly and helpful, while still efficient and knowledgeable in what he was doing. He listened well to our property needs, and was patient during our interaction. Thanks!
5/5
TrustpilotKarina is always extremely helpful
Karina is always extremely helpful. She communicates promptly with us and is quick to help resolve any issues.
5/5
TrustpilotEfficient. Effective. Extremely helpful.
My thanks to Alaa Derdour. Alaa resolved my query quickly. Followed up as promised. Appreciate the good service. Thank you, Alaa.
5/5
TrustpilotGreat help at tenancy end
Thank you to Julie McPherson from Renewals who processed my end of tenancy requirements so helpful and promptly. She also provided practical advice at the time I was relocating which was of great assistance.
4/5
TrustpilotI've been using Stirling Ackroyd for a couple of years
I've been using Stirling Ackroyd for a couple of years as landlord to manage 2 lettings and have had contact more recently with Abby Gooptu (Renewals Manager) and previously Clive Martin and Ben Rendell (Property Managers) and Billy Quinn (Lettings Manager). I'm happy with the service and I've found all the team friendly and helpful. I do feel they do their best to resolve things that inevitably come up and they have always responded to me in a timely manner. Nothing major has gone wrong with the lettings so far (thankfully) but if something major went wrong I do feel they'd help you out as best they can.
5/5
TrustpilotVery happy with the visit from Stirling…
Very happy with the visit from Stirling Ackroyd who came to my property to give me an idea on how much the property could sell for and also what I could expect from renting. The two people who came to visit were friendly and gave me good advice. Should I decide to either sell or rent then I will contact them.
4/5
TrustpilotRe-let
We have used Stirling Ackroyd a few times over the years so that in itself says what we think - they do a good job and we trust them to do it. We have just re-let our house and it was a relatively stress free experience. Abby managed the whole process brilliantly - he is tactful, friendly and I believe genuinely tries to get the best outcome.The minus 1 star is really about the re-let fees and that comes down to the fact that I hadn't read the contract properly the 1st time. Having said that , the outcome is acceptable but I do think that the % fees are still valued to to high for the work done second time around. The service though far out weighs this niggle!
5/5
TrustpilotViewing booking
I called to book a house viewing. David had a very positive attitude and not only he arranged this for me straight away but he also talked to me to find more about what I am looking for in order to try to find me the right property.
5/5
TrustpilotThe 5 stars is for Cameron Jones who I…
The 5 stars is for Cameron Jones who I have just found out has recently left Stirling Ackroyd. Cameron you will be very much missed as you were always on hand to sort out any Rental statement / Accounts queries. You put in incredible hours and were never flustered. I wish you good luck and hope that your successor(s) at SA ( who I use on a regular basis)will be just as efficient ! You will be a difficult act to follow.
5/5
TrustpilotThank you
Property Manager Melissa Koleosho is always very helpful and responsive with my questions and other maintenance cases. Thank you Stirling Ackroyd team.
5/5
TrustpilotGreat experience with Rominder Virdi
Couldn't thank Rominder Virdi on the lettings team enough - so friendly and efficient, she made finding a new place very easy.
5/5
GoogleI have been on the hunt for the right flat for me for the last month, so far I have not been successful in my searches but I am still looking and im sure I will find something soon. Luckily I am being helped on my searches by the wonderful lettings team at Townends South Norwood and they have been very patient with me as I’m very fussy. I’ve viewed 10 properties in the last 6weeks, and have been given good service at every viewing. I hope to find something soon, what I’ve seen so far from lettings at townends south Norwood I’m really happy with :)
4/5
GoogleHard working staff. Always kept us updated post property viewings. Well done Alpha at South Norwood branch for finding our buyers. Thanks to Ashley,sales manager who is on the ball and thorough.
5/5
GoogleWe bought through Townends, who kept us informed throughout the various stages of the process and were easy to get hold of when needed. We hit a couple of unexpected snags (mostly from higher up in the chain) which they were eager to resolve for us as quickly as possible to keep our (climbing!) stress levels as low as possible. Special mention to our sales agent Kevin, who was by far the most motivated and enthusiastic agent out of everyone we viewed with - we started viewing with him 10 months before finally completing and he maintained a positive energy throughout. Thanks again! :)
5/5
GoogleWe sold our flat through Townends, and bought our new property from them, in May 2018. The service we received was excellent. It was the first time we had sold a property and the advice Townends gave us was really helpful. They were really communicative throughout the process and just generally a pleasure to work with. We would definitely recommend them. We have been in our new property for over three months now and we love it. Thanks especially to Ashley, Alpha and Alan who worked really hard to make our sale and purchase go as smoothly as it did.
5/5
GoogleI don't usually leave reviews but felt compelled to do so after the amazing service I received from Townends recently. We recently bought a house through them and they turned what could easily have been a very stressful time, into a seamlessly pleasant experience. Communication via phone and email was always prompt and they made us feel like valued customers even though they deal with many people every day. Ashley Francis in particular was extremely informative, patient and friendly. We really can't thank you all enough for your expertise
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