Trusted Agent profile · Croydon
★★★★★
1,569 reviews across 3 platforms
11 High Street, South Norwood, SE25 6EZ, Croydon, SE25 6EZ
Stirling Ackroyd's office in Croydon, at 11 High Street, is rated 4.3 out of 5 across 1,569 reviews on three platforms, including 221 Google reviews rated 4.5.
221
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
1,311
Reviews on Trustpilot
Business-wide
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
1/5
TrustpilotThe worst agency I ever rented from!!
The worst agency I ever rented from!!I seriously do not know how the people working there even got a job. They do not reply to emails/calls, make you want to pay things the landlord has to pay for by law and are acting against the law in terms of coming into the property. Do not rent of them or rent out through them. I really do not understand how any landlord would be paying money for their bad service.
5/5
TrustpilotAmazing!
I couldn’t recommend Stirling Ackroyd enough! Big shoutout to Cressida for being having a great asset to your team and incredibly helpful. Will be recommending!
5/5
TrustpilotExcellent service from Matthew Shaw …
Excellent service from Matthew Shaw when purchasing our first home in December. He helped to get it done in record time before our mortgage offer expired and it wouldn't have been possible without him. Thanks Matthew!
5/5
TrustpilotHas been a good experience working with…
Has been a good experience working with Stirling Ackroyd. Efficient, excellent communication and fast results. Thanks to Amal Ahmed and the rest of the team
4/5
GoogleGreat service from Gavin at Stirling Ackroyd, found good tenants for our flat very quickly and got necessary works done. Really good to have someone we trust whilst we are a long way away.
Hi Sophie, thanks for the great review for Gavin and the team. We wish you all the very best - Claire
5/5
GoogleLovely bunch of guys, Kevin was very professional in helping me with my property search although I didn’t find anything through them, I’d definitely sell with them! Cheers Kev for the funny car journeys haha
5/5
TrustpilotAlex was very helpful with arranging…
Alex was very friendly, knowledgeable and helpful with registering and arranging our viewing appointments.
1/5
TrustpilotIT DOES NOT COME MUCH WORST IN MY EXTENSIVE EXPERIENCE.
IT DOES NOT COME MUCH WORST IN MY EXTENSIVE EXPERIENCE.This is a company that has total dis-respect for their customer , be you a Landlord or a Tenant , a Buyer or a Seller , paying their commission or not paying their commission. They are interested in themselves only. 'Get the commission', they do not care how they do it, but you can guarantee its at (YOUR) the clients Expense'. An absolute horrible experience with a company that really needs to wake up and understand they are in a seriously competitive market which is under attack from all fronts including on-line services, which, you might as well use because you don't get any service from this lot. If they are not prepared to give any customer service , they deserve to sink. Seriously go elsewhere , if you were considering this provider.A very unsatisfied Landlord
5/5
TrustpilotHighly recommended
We have dealt with James Banister here for many years and have always found him to be reliable and efficient and very easy to get on with. I would not hesitate to recommend him.
1/5
FacebookVery keen to take your money, no interest in adhering to the legally binding contract once the money is in their pocket. Poor communication would be a flattering description for the complete inability to communicate. Would avoid completely.
Sorry to hear of your frustrations please get in touch by email using help@stirlingackroyd.com so that we can address any outstanding issues you may have.
4/5
TrustpilotMarty and Gavin were professional and…
Marty and Gavin were professional and personable. Great assets to the team.
5/5
TrustpilotI spoke to Harry in head office today
I spoke to Harry in head office today, he was extremely helpful with what I was looking for and registered me as a buyer.
5/5
TrustpilotGreat company
Great company, very responsive to repairs. A pleasure to deal with as a tenant, especially Karina.
5/5
TrustpilotI deal with a lot of agents but my…
I deal with a lot of agents but my dealings with Wynosha Gonsalves stand out as one of the best. it’s good to know someone is looking out for your best interests. Great communicator, no messing around and used preemptive behaviour to get me a better deal. Give this persons a pay rise quick as some other company will be trying to snap them up!!
1/5
FacebookThey just want your money. I spend 1400 just to find out the property they were selling had a issue and its been taken off from market few times and they are still trying to sell. �
Sorry to hear of your frustrations please get in touch by email using help@stirlingackroyd.com so that we can address any outstanding issues you may have.
5/5
GoogleI had a great experience with south Norwood townends letting agency. Luck must have been on my side cause the first property I was shown by the wonderful Kea matched my specifications. They were true to each word and prompt with all the documentation.PositiveQuality, Professionalism
Hi there, thanks for the fab 5* We are so happy that we could help to find you your ideal property! Kea and our South Norwood team will be thrilled to read your kind words 😊 - Claire …
1/5
TrustpilotAVOID!!! Refused change of sharer and hit with £600 fee
We did not choose to go through this disgraceful excuse for a business. We rented a property through another agency which was subsequently bought by Stirling Ackroyd. It is a joint tenancy and as is common practice, I chose to move out during the tenancy. I spoke to the landlord who agreed and found a mutual friend to take my room. Everyone was happy. I was prepared to pay the usual change of sharer fee when the agency informed me that due to the Tenant Fee Act 2019, they could no longer charge me fees. Not true, you can charge a reasonable fee (up to £50) for simple changes like this. I was then told the landlord did not agree to the change because she was now having to incur a fee of £480, a fee for the paperwork to draft an entirely new tenancy agreement. So here I am, stuck in the flat with no way out. Anything I decide to do will impact the existing flat mates. The only option was to surrender the lease and continue paying rent on a flat were no longer living in, or I stay on for the full year of the agreement. Best in mind, my circumstances changed just after having signed the lease due to begin in Nov, which hasn’t even happened yet. The landlord “agreed” to pay the £480 fee. You can put two and two together to figure out who really paid. They also tried to charge a referencing fee of £120 for the one new flat mate and I quote “we charge a flat fee for the number of tenants in the property, so £40 each” even though the other two tenants were currently living in the property and had already been referenced. The most shocking rental experience I have ever had. I do not understand how someone could literally be held hostage in a rental agreement all because of a Tenant Act that’s sole purpose is to protect tenants. They created this awful trap because they can no longer charge tenants the exorbitant fees they used to. I am in the process of contacting the relevant ombudsman and am doing everything in my power to expose them. So many more will fall into the same trap I did.
5/5
TrustpilotGreat communication
Great communication, dealt with my request promptly, thank you James
5/5
TrustpilotI reached out to Sterling Ackroyd after…
I reached out to Sterling Ackroyd after seeing a few properties of interest. The team were friendly, knowledgable and efficient. I was looked after by Aimee who is brilliant at what she does. She helped me to refine my searches and offered up many wonderful options to buy my next property. Keep up the great work team! David
1/5
TrustpilotUseless
Useless. No one seems able to help with my simple request after I have leased my apartment with them. They wanted to charge me 120 pounds to change a light bulb! Do not waste your time! Extremely unprofessional. Do not return email or phone call after you have signed their contract.
Hi Cindy, thank you for taking the time to leave feedback, we appreciate all reviews. We are sorry that you have had a bad experience with us. If you would like any further assistance with your request please email more details to info@stirlingackroyd.com and we will ensure it gets picked up asap. Thanks
5/5
TrustpilotWilliam was a brilliant help sorting us…
William was a brilliant help sorting us out with a dream place - thanks so much !!
5/5
TrustpilotAbby Gooptu has handled the Renewal of…
Abby Gooptu has handled my Renewal of Tenancy Agreement efficiently and expeditiously. He is friendly and good to have someone like him in the profession. Thanks Abby and his team in the office.
1/5
TrustpilotAvoid at all costs
I am a professional landlord and I have to say this agency are the worst I've ever had the pleasure of dealing with. Firstly they are unable to follow simple instructions with regard to new tenancies. Secondly the hit you with lots of charges without even informing you or making these charges clear upfront. Finally each department is spread all over the place and its very difficult to speak the correct individuals. A nightmare avoid at all cost.
5/5
TrustpilotContinual excellent service from Stirling Ackroyd
Continual excellent service from Stirling Ackroyd to manage my property. Recently had an issue in my flat with a leaky radiator pipe, Leanne in the property management team reassured the tenants and had an engineer round before the day was out and I had the invoice immediately from their honest and reliable tradesman. Very hassle free service and removes the many stresses of owning property!
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