Trusted Agent profile · Croydon
★★★★★
1,552 reviews across 2 platforms
Room 1.54, Interchange House, 81 ????? 85, Croydon, CR0 1LA
Stirling Ackroyd Lettings's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,552 reviews on two platforms, including 275 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing Property Managers!
Arran Southern and his team are great property managers and I'm extremely pleased with their professionalism and expertise in this area. They make the landlord experience hassle free for all of us! Great team work!
5/5
TrustpilotThank you Kieran for all your hard work! ⭐️⭐️⭐️⭐️⭐️
Kieran Hogan is possibly the most diplomatic estate agents I know, his local market knowledge is unrivaled and he should win awards for his patience which knows no bounds.Thank you Kieran for all your hard work!⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotVery helpful
Since moving to the USA I have always been delighted with the help and advice I get from the team in Earlsfield. Hayley has been great in helping me find my latest tenants who are lovely
5/5
TrustpilotProfessional, prompt , personable- perfect!
I found Sufina and the team to be exactly what you need and want - prompt, thorough, and professional, also very polite and personable,
5/5
TrustpilotGreat customer service from Alex
Alex was very good on the phone , very informative and was quite easy to understand him. Great service , thanks Alex.
5/5
GoogleGetting a place that suits your lifestyle, personality and budget is quite challenging in UK.With Lev at Townends, house hunting became a pleasant experience. Professional, proactive and personalized would be my the words to describe my flat hunting experience with this amazing person. Highly recommended 👍PositiveResponsiveness, Professionalism, Value
Hi there, thank you for taking the time to leave fantastic feedback. We wish you all the very best in your new home - Claire
5/5
TrustpilotExcellent service provided ,
Excellent service provided ,, the staff are very good and friendly. I will highly recommend Rino Russo for his excellent skills .
5/5
TrustpilotStirling Ackroyd review
Searching for a home can be stressfull and difficul. Casini Bikram was very professional, caring and helpful and Top notch!
5/5
TrustpilotEfficient service
Ellie has been very efficient and diligent in following through in following through in the valuation process of my property. Great service.
5/5
TrustpilotPro-active when dealing with issues for our family property portfolio
Rebecca Heslam at Stirling manages a number of properties for my Father and I. She is always pro-active and removes a lot of stress from our shoulders. She is forthcoming with any repairs, insurance claims or tenant issues. She always handles sensitive issues calmly and with experience. Thank you for all your help Rebecca and I would recommend Stirling to any other landlords as they have provided a first class service when managing our property portfolio. My only issue is getting hold of Rebecca over the phone as she is so busy!
5/5
TrustpilotRebecca Heslam
I have been a landlord for over 25 years and have no complaints about Stirling Ackroyd. I have been dealing with Rebecca Heslam (London Bridge) for a few years now and highly recommend her to prospective tenants as well as landlords. She is very knowledgeable, easy to contact and speak to and is fair to both tenants and landlords.
1/5
TrustpilotThe review is for Townends (now Stirling Ackroyd)
The review is for Townends, which Stirling Ackroyd took over.After I moved out, 5 months passed and I am still unable to get my deposit. The level of engagement from the team was abysmal. I raised the dispute with the ADR and getting ready to take the matter to the court.An update as of May 2022After 6 long months I was able to get my deposit via the adjudicator at the Dispute service. Throughout the process Stirling Ackroyd never engaged with the adjudicator nor provided any evidences. I warn tenants to stay a as from this agency.
5/5
TrustpilotHousing experience
Mr. Casini vikram is a very kind and down to earth individual. Even though I was being a little bit different he found a way to calm me down. By bringing me some really good options.This facility must be honoured to have a personel like Vikram because he is amazing.Now all I’ll be looking up too is the options he provided for me and I hope I get a place of my own😊
5/5
TrustpilotDealt with Alex Ripley who was very…
Dealt with Alex Ripley who was very helpful and courteous. Very proactive in helping us to value our property and look into different options for moving
5/5
TrustpilotGratified to have Jessica as my property manager
Moving to a new flat, you might have felt the same frustration I had while staring at the complicated boiling system wondering how’s the programming work, which valve should be opened which should remain intact…or browsing Amazon for hours to find that missing pole on the curtain bar to match the other one or get the bathroom fan fixed while it’s mounted inside the vent and the ceiling height’s 9.2ft etc…I was there not long ago when I first moved to my new flat and can’t say how appreciative I am for Ms Jessica Okonkwo’s welcoming support…Just saying if your property manager is Jessica, rest assured that your property's in capable professional hands.
5/5
TrustpilotSuper helpful
Nick Buckle has been super helpful supporting my house sale with prompt and thorough valuation.
1/5
TrustpilotWorst experience ever.
Worst experience ever.. the agent is even worse. Didn’t reply to emails for 3 months..no respect to client at all..
Hi Laura,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent Customer Service!
Stirling Ackroyd - Croydon branch, are one of the best Letting Agents I've dealt with. Very professional, good response times and excellent customer service - especially Adam, Katie, Nelson, and the move in manager Bethany.
5/5
TrustpilotI spoke to Kieran hogan about looking…
I spoke to Kieran hogan about looking into selling my property he was very good at helping with information , helped me understand what I would have to do , very pleased thankyou Kieran .
5/5
GoogleMade finding a property easy with a swift processing time !
Hi DIana, Thanks for the 5 star review! Customer Engagement.
5/5
TrustpilotProfessional and knowledgeable
Dealt with David, very knowledgeable, professional and approachable.
5/5
TrustpilotVery impressed
Very impressed! Thank you to Anita Datta for all her help in liaising with former tenants and for her attention to detail in closing the tenancy. Thank you also to Oliver Archer for his professionalism and patience and for co-ordinating the successful sale of the property.
5/5
TrustpilotVery helpful
Very easy experience from start to finish all the staff were very helpful.
Hi Mark, thanks for the 5* - Customer Engagement
5/5
TrustpilotWould recommend Stirling Ackroyd
Stirling Ackroyd were friendly, knowledgeable and helpful before I booked my Home Buyers Survey, and it was easy to arrange once I'd decided which survey best met my needs. The surveyor himself (Steve) produced a comprehensive report and took the trouble to ring me to talk through a couple of points too. Very impressed with the service and I would be happy to recommend SA.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Stirling Ackroyd Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Yes. Stirling Ackroyd Lettings won Trusted Agent in The Trusted Agent 2026 awards.
