Trusted Agent profile · Croydon
★★★★★
1,552 reviews across 2 platforms
Room 1.54, Interchange House, 81 ????? 85, Croydon, CR0 1LA
Stirling Ackroyd Lettings's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,552 reviews on two platforms, including 275 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
The Trusted Agent 2026 results for Stirling Ackroyd Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotIncredibly generous and insightful
Jad was one of the most honest and helpful Estate Agents I’ve ever come across. He’s incredibly generous and transparent, and every step of the way he pays attention to detail in catering to your needs and requirements. He listens and makes sure all things are being heard and taken care of. It’s rare to see someone with so much dedication, clarity and professionalism, so I highly recommend.
5/5
TrustpilotA true asset at the Thornton Heath Branch.
A huge thank you to Joanna from the Stirling Ackroyd Thornton Heath branch, who not only gave a fantastic level of service, but is also so lovely. In my search to buy a property, I have met no less than 50 sales agents and Joanna stood out and she really listened to what I was looking for and did her absolute best and found me the perfect property. Her professionalism shines through and I can’t thank her enough for trying her level best. She made me feel like an individual rather than just chasing sales. Thank you once again Jo!!
1/5
TrustpilotAVOID AVOID AVOID!!!!! Please read in full!!!!!
Since signing our tenancy agreement we have had NIGHTMARES with this scam company. Now been over 2 weeks and still no news when we will have our deposit back. Apparently Katy Harris has been trying to call the landlord but it’s table tennis, they keep missing eachother. In all my years at customer service and using a telephone I have never known a company incapable of contacting a landlord for feedback regarding releasing a deposit. Currently I’m sat on hold only for her colleague Amy to say she’s on a lengthy call so is unsure when she can put her through or even if I can get through. After waiting on hold for nearly 10 minutes Katy has managed to get a response from the landlord stating she will have answers at 4:30pm.. very close to the end of the day funny enough. She’s also requested that I do not chase her until after 5pm??? What a strange thing to request especially seeing as that’s when they will close for bank holiday. I’m sick to death of the pathetic excuse of an estate agency. Nothing but liars who get pleasure at messing people around, fobbing you off and failing to do their jobs time and time again.Stirling Ackroyd also ensured I would not need to conduct a professional clean as the property was so disgusting when we initially moved in. Confirmed by Becky - the lettings director and also Arran who was a Property Manager, even after having written confirmation of this agreement and providing this. Katy Harris still has to speak to the landlord to see whether she would charge us? I’m pretty sure if the landlord wants to go down this route even though it’s illegal considering we have a written agreement from 2 Stirling Ackroyd employees. They still said she can charge us? AVOID THIS COMPANY!!!!!! They will cause you nothing but stress and hold onto your money just simply because they are nothing but terrible people.AVOID AVOID AVOIDWon’t hold my breath on a resolution today or in the next week in fact.
5/5
TrustpilotGreat service from Simon and Alpha at the South Norwood branch
Simon and Alpha have been very supportive and helpful throughout the purchase of my first home. Alpha is always pleasant to deal with and both of them are approachable, proactive, and always keep me updated. There are inevitable times where delays happen in the transaction and they were quick to act and move all the parties along to ensure a timely exchange and completion. I highly recommend the South Norwood team and Alpha and Simon for anyone looking for properties in the area.
1/5
TrustpilotI rented a property through their…
I rented a property through their Streatham agency and would advise anyone to ensure that they are very very careful. The landlord lied about charges when I left the property and they did nothing to help in the dispute. After asking me for the evidence which I provided they still did nothing. Be very wary and the are saying that I cannot get the money owed back
Hi Jason, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
GoogleI recently had the pleasure of working with a fantastic young estate agent named Cam’ron. I wanted to take a moment to express my sincere gratitude for the outstanding assistance you provided us with during our recent search for a rental property in Croydon. After locating the perfect place last Saturday, we reached out to you for help. Your prompt response and exceptional service truly exceeded our expectations. Not only were you able to arrange for us to view the property the very next day, on a Sunday no less, but you also went above and beyond by personally picking us up from the train station, despite our delay. Your professionalism and efficiency are truly commendable. Thanks to your efforts, we were able to finalize the rental process swiftly, signing the contract in less than a week. We thrilled that we will be receiving the keys to our new home this Friday. Once again, thank you for your exceptional service and unwavering dedication. Your commitment to ensuring a smooth and seamless experience for us did not go unnoticed.
1/5
TrustpilotIncompetent and unprofessional
I rented out my property through this company and it was a nightmare. The tenants were not properly vetted and almost every item of furniture in the property was either destroyed or soiled beyond salvage during the course of the tenancy. I paid for background checks and inventory check, in and out. It was an utter waste of money as although damage was noted, I was not reimbursed at all. A lot of damage was missed at inspection, including a door taken off it's hinges and a completely broken dining table.
5/5
TrustpilotI would really recommend sterling…
I would really recommend sterling ackroyde they have been very helpful especially Georgia Buckle she is very pleasant and makes you feel at ease
Dear Miss ChittyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent property management from Ms. Letizia Lupi at Stirling Ackroyd
I have had my London flat managed by multiple agencies and professionals across the past 10 years, and can confidently state Letizia is hands down the most professional and impressive property manager I have interacted with. Excellent and timely communication, offers valuable insight / advice and has made the entire property management experience throughly enjoyable. Thank you Letizia and looking forward to more excellent interaction. Mahmood, Flat 13, The Perspective Building.
5/5
TrustpilotJoanna is definitely an asset to Stirling Ackroyd
Had such a great experience with Stirling ackroyd. Had the privilege of working with Joanna who made our experience in such a tough market worth while. Although we didn’t end up buying a property through Joanna (due to the marketplace being super super competitive) I wish we had as she is such an incredible agent. Really fought for us to get a property, gave us regular updates of new properties coming in! Always answered the phone or called back quickly (which is super important and can be rare in this market.. very friendly, honest and have given us such great advice throughout our process.. really thought about and cared for our needs which made such a stressful process much more bearable. If I ever sell or buy in the future Joanna will definitely be our first point of call! Joanna is definitely an asset to Stirling Ackroyd!! Thank you Joanna
5/5
GoogleI have recently let a flat in Croydon thanks to Katie and the fantastic lettings team. They are very professional, responsive, answer all my questions and pay attention to every aspect of the process so I am truly grateful for the great job the Croydon office team have done for me. Strongly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Hi Igor, thank you for the fantastic 5*, Katie and the Croydon team will be thrilled to read this! We wish you all the very best in your new home 😊 - Claire …
5/5
TrustpilotExcellent Service
We recently bought a property via Stirling Ackroyd, with Feroza Ahmed as our agent and we were very happy with the service that we received. From the moment we viewed the property, Feroza was informative, patient and extremely helpful. During the search for a new house, we dealt with a large number of estate agents over a period of 6 months and Feroza's approach was honest and personable; which was extremely refreshing. Unfortunately, our house purchase became somewhat complicated and Feroza was such a support to us - we really felt that she went above and beyond to do her best for us. We are not sure we would have continued with the purchase at times if we had been dealing with another agent.Based on our experience, we wanted to communicate that she is truly an asset to Stirling Ackroyd we will be recommending Stirling Ackroyd to any potential buyers that we meet.
5/5
TrustpilotGreat customer service from Stirling Ackroyd
We had a lovely experience with Jodeane Smith of Stirling Ackroyd. Jodeane has been incredibly helpful and helped us manage the hectic London rental market. She was communicative and tried to help us to the best of her abilities at all times, which was great considering how quickly the flats are rented. We have also rented with Stirling Ackroyd before and are really satisfied with them both as a letting agency and as a management company. We have encountered truly trustworthy and professional agents and property managers, such as Jodeane and Clive Martin. Although we ended up renting through another agency due to the availability of flats, we can wholeheartedly recommend renting through Stirling Ackroyd!
4/5
TrustpilotSterling Ackroyd, Twickenham
We sold a property through Stirling Ackroyd Twickenham branch. Rodney and Morgan there wasted no time in arranging multiple showings and the property was 'sale agreed' in less than 10 days. Unfortunately our buyers found a solicitor/conveyancing company online which was nowhere near our property or where they lived. There was NO chain, the buyers were first time buyers and we were not purchasing another property, very straightforward or so we thought. Our solicitors were in Teddington and did everything possible to move the sale along from our end. Stirling Ackroyd had someone progressing the sale between both solicitors and buyer and seller. Unfortunately HS Legal in Colchester, were impossible to deal with. They would not speak to our solicitors and refused to take calls or respond to emails. When there was no progress after more than 4 months we advised the estate agents we were walking away due to lack of progress by the buyers solicitor. The buyers were still anxious to buy the property. Sterling Ackroyd arranged another solicitor. Unfortunately the person acting for them in the new solicitors, Taylor Rose was a nightmare but Rodney and Morgan in Sterling Ackroyd went above and beyond their remit to ensure the sale got to completion. So, after more than 6 months we Competed on 5th of August. It would never have happened if it were not or the Sterling Ackroyd team. The legal profession were the cause of all our issues NOT the estate agents.
5/5
GoogleA big thank you to Katie Verrall at Stirling Ackroyd for all your assistance during my tenancy. Katie was great at managing any issues in my property and was very understanding. She is very professional and works to a high standard. I would highly recommend Stirling Ackroyd. Amber B
Hi Amber, thank you for taking the time to leave feedback. Katie will be so happy to read this and we wish you all the very best - Claire
5/5
TrustpilotWilliam, the best agent!
William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel
5/5
GoogleVery happy with the service from Townends - the local Croydon team, Claire and Darren were polite, professional and efficient as was Sophie in the sales progression team. Honestly would recommend them to friends and family - as a first time buyer everything went as smoothly as I could have hoped for. A+PositiveResponsiveness, Professionalism
Hi Mahdi, thank you for taking the time to leave valuable feedback! Its great to hear of the excellent experience you had in the very capable hands of Claire, Darren and the Croydon team! We wish you all the very best in your new home - Claire
5/5
TrustpilotDavid was very helpful and booked me in…
David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)
Hi DjCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe got a flat through Stirling Ackroyd …
We got a flat through Stirling Ackroyd Croydon and Nelsson Poku was our agent. Nelsson made us feel comfortable through out process easy, he carried us along, communicated clearly to us by providing relevant information and checking that we have the right paper work. I was never disappointed when I called into the office and his colleagues were helpful as well. Nelsson was easy to speak with and was very patient. I will recommend Stirling Ackroyd Croydon to anyone.
2/5
TrustpilotVery poor service (Great for selling though)
We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.
1/5
TrustpilotGive you no option but to use ‘Tink’ as…
Give you no option but to use ‘Tink’ as a financial guarantor stating sensitive data outside of the UK. Even when you select the manual option it prompts you immediately they have been unable to obtain a reference when it has only been requested of the nominated referee. This should be investigated by an independent Ombudsman or Which Magazine.
Dear J P,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
TrustpilotDidn’t Bother Turning Up
Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.
5/5
GoogleI had such a great experience! A special shout out to Cam’ron who went the extra mile and truly supported us throughout our search.
5/5
GoogleClaire and the team handled the recent sale of our property and we were delighted with all their help, securing a quick sale and keeping us informed throughout the process
Hi Simon, thanks for the great review. Wishing you all the best - Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Stirling Ackroyd Lettings, Station Road won Trusted Agent.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
