Native reviews

★★★★★ 5/5

Google

I moved here in April and have to say the management team is professional and friendly. There is a 24 hour concierge on the front desk and they handle any postal/package deliveries. There is a lounge/work area on the 1st floor and two terraces on the top of the building which are all accessible to all residents In the bottom outside the front door is a Starbucks and also a small restaurant. Just around the corner is a Co-Op. Its a 5 minute walk to East Croydon which is a Rail, Tram, Bus hub, and a 10 minute walk to get into central Croydon. The flats are modern, furnished to a high standard with modern Montpellier appliances (Fridge/Freezer, Washer/Dryer, Dishwasher, Oven/Hob). There is plenty of storage (I have a 2bed/2bath) and there is a entry way cupboard, plus storage in both bedrooms and plenty of storage in the kitchen area. The rooms are spacious without wasting space. Three lifts service the majority the building.

Mike · 16 October 2025

★★★★★ 5/5

Google

I’ve been living here for 3 years now, and I have to say, the recent changes have been absolutely amazing. The new team has brought such a positive energy to the building, and I genuinely feel lucky to be part of this community. Hafeez is the friendliest concierge you could ask for. He’s always happy to have a chat and checks in with a smile, he really sets the tone for the day. Hannah has been a breath of fresh air! So approachable, understanding, and flexible. Habab never fails to brighten my day; she always greets you with a smile and feels more like a friend than a staff member. Johnny does an incredible job keeping the place spotless, and every morning before work, he makes sure to wish me a good day. It’s the little things like that which make such a difference. And Kouloud is just the nicest person, always looking out for the tenants and even our pets. This team is genuinely one of the best I’ve ever come across. Living here has been such a joy, and I already know I’m going to miss everyone so much as I’m moving out. Thank you all for making this place feel like home!

Almira · 25 April 2025

★★★★★ 5/5

Google

I’ve recently moved out after living in this building for nearly 2 years, and I just had to leave a review. The entire time I was here, the experience was top-notch. When I first moved in, the apartment was immaculate, and the maintenance team was always quick to handle any issues, big or small. Dom and Johnny were always so responsive and professional. I remember a few times I had small repairs, and they'd take care of them the same day, which was incredible. What really made this place feel special, though, was the sense of community. The team really knows how to make you feel at home. Hannah, Khouloud, and Habab were always so kind and welcoming, and they even hosted fun events like holiday celebrations and community gatherings. I never felt like just a tenant; I felt like part of the family here. If I ever need to move back to Croydon, this is definitely the first place I’ll look!

Sam · 9 November 2024

★★★★★ 5/5

Google

I’ve just moved into my new apartment at this building in East Croydon, and I couldn’t be happier with my experience! From the moment I walked in, everything was spotless, and the apartment was in perfect condition. The maintenance team, especially Dom, really goes above and beyond. I had a few questions about how to operate the heating, and Dom came by to help within minutes, talk about fast service! The staff here are incredibly friendly, too. Hannah, the manager, is so welcoming, and Khouloud, Habab, and Leseana make sure the building always feels like a community. They’re always up for a chat, and I love how they bring everyone together for special events like Christmas, Diwali, and even Eid. It’s rare to find a place that feels like home this quickly. Highly recommend it if you’re looking for a place with great people and fantastic service!"

Tiyana · 8 November 2024

★★★★★ 5/5

Google

Been here for over a year, moved in an emergency, ended up having a most wonderful experience, friendly staff the best ever, go out of their way to help and accommodate professional and at the same time super empathetic.I will be leaving with a heavy heart they are and will always be family .My thanks to Hannah, Hubab ,Khould, Shona ,Keith, Hafeez, Olly, Dom and the cleaning staff , this is a magical team, ♥️ Native I don’t know how you did it , this is your golden 8 , hold on to them.

Guddi · 11 August 2024

★★★★★ 5/5

Google

I lived here with my partner for a little over a year and can say that I never had any issues with water, drains or heating as other people had mentioned and maintenance team assists in a timely manner, Dom being the frontman. The reception team is great, they are always happy to help and answer questions. I would like to give a special mention to Hafez, Keith, Habab and Olivier for always being great! There are some things that are not great with this building, but that’s something that does not really impact my and my partner’s lives.

Gabriel · 26 July 2024

★★★★★ 5/5

Google

“I recently moved into this building and have been really impressed! The apartment was spotless and ready to go, with fresh paint and everything in perfect condition. The whole management team is outstanding, Hannah Khouloud are always friendly. Dom is super responsive, and Johnny keeps the building looking pristine. Plus the community events like Christmas and Diwali celebrations add such a personal touch. I already feel at home here!”

TTV · 22 November 2024

★★★★★ 5/5

Google

This place is amazing, really well managed and has a cool vibe. I loved that during Eid they placed food and snacks out for residents and visitors in the reception area. I met a few of the staff but for me I have to say Hannah was just amazing, really friendly and easy to talk to.

Nash · 28 April 2025

★★★★★ 5/5

Google

I’ve had a great experience living at No26 . Hafeez has truly made a difference during our stay! he’s always there to look after us, incredibly responsive, and genuinely goes above and beyond. His dedication and willingness to help really make the community feel well-managed and welcoming. Highly recommend!

Dr · 16 December 2025

★★★★★ 1/5

Google

Lived here since 2020, massive reduction in quality since new management took over. Our flat flooded on Christmas eve, there are frequent concerns with the plumbing (no running water all day, drains don't work leaving dirty water in the shower tray, sinks and bath which smells) There is a constant turn-over of staff, security staff aren't at the desk at night which is concerning considering the rise in anti-social behaviour outside of the building. On that point, the bike shed was broken into and our bikes were vandalised (couldn't be stolen due to our locks) No 26 didn't bother to inform us or provide an alternative. We kept our bikes in the corridor for the remainder of the tenancy. Thankfully we have left now, they have charged us for another months rent (not canceled the direct debit) and charged us for "wear and tear" (despite the flat never being repaired and re-painted after the flood) DONT MOVE HERE

Lucy · 10 June 2023

★★★★★ 5/5

Google

Superb customer experience from the Concierge team viz. Hafeez, Olivier, Khouloud, Habab and Keith, who go out of their way to not only assist best they can, but extend the same hospitality to guests. Special thanks to Hafeez for the ever genuine support and always going the extra mile to check and make sure we are doing good.

Semone · 11 August 2024

★★★★★ 1/5

Facebook

If you are thinking of moving in, or even if you just moved in, BE AWARE of your inventory. We are in our second flat in the building and had a TERRIBLE experience in both moves. This second is even worse. We did not sign for our inventory because it was the second time we got an inaccurate one, with pictures not reflecting the current state of the flat and were sure outdated. However, we naively did not check the fixtures and furnishings! The wood panel that was supposed to be fixed on the kitchen extractor fell off in my partner's head. We then learned IT WAS HANGING BY ONE CLIP AND SOME SCREWS. My partner reported it in good faith (as he could very well FIX THAT PROPERLY WITH THE RIGHT CLIPS), explaining it fell off when I wiped it and that we got very disappointed as that could have split open his head or even hit our pets. THEY CAME BACK SAYING WE FORCED THAT PANEL OPEN AND SAYING THEY WOULD DEDUCT FROM OUR DEPOSIT THAT!! On top of that, the Facilities Manager Daniel Payne is stupidly rude, not even close to being humanly understanding, has terrible customer service and should not be talking with people, just like their engineer who attended my flat when my cleaner was in, who made her lock my dog in the toilet and kept grumping out loud saying that we were crazy. They took their own conclusions that we ripped a piece of wood panel for no apparent reason and did not even call or ask us what happened there. Of course, it is obvious that someone in previous years, probably an engineer, had to gain access to the kitchen extractor and ripped that. They keep saying we did not mention that when we moved in. SO, YOU MAKE SURE YOU BRING AN ENGINEER TO CHECK ALL THE PANELS ON THE APARTMENT TO MAKE SURE THEY ARE WELL FIXED, ALSO THE PLANT ROOM OR ANY OTHER THING THAT CAN BREAK OTHERWISE, IF ONE DAY YOU NEED TO WIPE THEM AND THEY FALL BECAUSE THEY ARE NOT PROPERLY FIXED YOU WILL BE LIABLE FOR THAT. MAKE SURE YOU FILM EVERY SINGLE BIT OF THE APARTMENT!!! We don't even care if this is only £5. The main concern here is the principle of blaming us. That is utterly wrong AND UNFAIR!!! ADDITIONALLY, THE BUILDING IS ALWAYS HAVING ISSUES LIKE: LACK OF HOT WATER, WATER PRESSURE ISSUES, WASTE MANAGEMENT PROBLEMS, DIRT IN COMMON AREAS AND TENANTS THROWING LOUD PARTIES, WEED SMOKING, ETC ETC.

Paula · 4 January 2023

★★★★★ 5/5

Google

Have been living here since 2 years now. Team is very good. Hafeez is very helpful, we needed help with some electricity issue at night and he was very quick to help.

Poorvi · 28 April 2025

★★★★★ 1/5

Google

Management seems to have a procedure of keeping residents in the dark regarding significant incidents occurring in the building. Latest incidents include: * recurring intruders in the building harrowing residents security with no action from administration / no further involvement of authorities or reporting to residents; * Fire alarms going off repeatedly shutting down all lifts for over 12 hours with no further report to residents; * Over four water/heating incidents in the past month; * Incidents with uncollected rubbish; There is only so much the frontline team can be doing, specially having two outstanding team members just recently left. Unfortunately it started off well and is slowly derailing to a nightmare.

Camilla · 12 June 2022

★★★★★ 3/5

Google

It is really shame what this building has become. It is such a lovely place to live at, but lately, it’s issue after an issue! Water is not running, hot water is not running, lifts are not running, there are loads more happening and it’s just wrong which is really shame. The actual tenants have been asked to pay higher rents, but then the same apartments are in lower prices for new tenants…. The management is absolutely poor and trying to get as much money from everybody as possible! And only amazing people who try to help as much as they are allowed is Heather and Kam with Andrew. Just shame!

Tereza · 12 June 2022

★★★★★ 1/5

Google

When I first moved here back in June of this year, I was very impressed by how smoothly everything was managed. There were a few minor maintenance issues which at the time I didn't think were a big deal, but now almost 6 months on, some of these issues have still not been addressed. We as residents pay a higher rent here for what is advertised as luxury accommodation, but in truth the last 2 months have been increasingly frustrating. We have had issues with uncollected rubbish, making the entire ground floor reception area and lift shafts stink, lack of hot water or in some cases no running water at all. There have been multiple incidents where the lifts have stopped working and I've had to carry heavy tools up and down 17 flights of stairs, I've seen others carrying bikes, suitcases and pushchairs. Throughout all of this we have had minimal communication. It is very disappointing how far this place has fallen throught my short time here. I really hope the head office take action and start supporting their brilliant frontline team here at 26 and actually make some effort to maintain the homes and communal areas of this brilliant community of people and the fantastic staff on the ground.

Christopher · 10 June 2022

★★★★★ 4/5

Google

I visited Nº.26 (walk in), I went on another viewing and decided to visit here, too. Tiana showed me around, and she was amazing! She gave me a full tour, she was courteous, polite, and pleasant. Even though they didn't have the amenities I was after, recommendations were made for another building they managed, and I've now moved into that other apartment. But kudos to Nº26 and their staff!

Sunji · 5 August 2025

★★★★★ 5/5

Google

The staff are fantastic, especially Hafiz, Habab, Khouloud, Olivier, and Keith. They're all so friendly, helpful, and professional, and always go the extra mile to assist me. Whether I need help with something or just want to chat, they're always happy to chat.

Abdenour · 26 July 2024

★★★★★ 5/5

Google

Well managed property and outstanding team. The staff are friendly, responsive, and are always there to help. Thanks.

Mario · 16 November 2025

★★★★★ 5/5

Google

I've been living here for a few months now, and I just wanted to take a moment to share how much I appreciate the recent changes in the building. The new management team has completely transformed the atmosphere. Hannah, the new manager, is absolutely wonderful. She’s really turned things around, and the whole team is so approachable and friendly. I feel like I can go to them for anything - whether it’s a quick question or just for a chat. The building is always clean, and Johnny keeps everything looking spotless. I’ve also noticed the maintenance team is on it - Dom and his crew make sure any issues are addressed super quickly, no waiting around. And I can’t forget to mention the events! It’s such a nice touch that they celebrate holidays like Christmas, Diwali, and Easter. It really makes you feel part of the community, and it’s been so nice to have a sense of belonging here. I’m really happy with my decision to move here!

Obai · 8 November 2024

★★★★★ 5/5

Google

Lived in two apartments during my time here and would highly recommend - apartments and the building itself feel modern, clean and functional. The communal areas and roof terraces are nice touches to have access to. On-site management team are top class and make it a lovely place to live. The team are always friendly, happy to help and care about their residents. Strong sense of community in the building itself. Everything available in walking distance including train station to London/Gatwick, bus stops, shops, gyms, coffee shops, restaurants, banks and much more. Any maintenance requests are dealt with promptly and always feel looked after and safe.

Oliver · 8 November 2024

★★★★★ 5/5

Google

I've been living at No26 since it first opened, and I love it here! I can confidently say that the current team is the best we've had! The staff is always incredibly helpful, accommodating, and consistently greet residents with a warm smile. Any maintenance issues are addressed promptly. It's rare to find a team that genuinely cares about making residents feel at home, and No26 has truly accomplished that. Huge thanks to the entire team for their outstanding work and positivity, it's noticed and appreciated every day!

Avgi · 8 November 2024

★★★★★ 5/5

Google

I moved to No. 26 two months ago, and I am absolutely delighted with that decision. Not only have I finally found a place I can truly call home, but I have also experienced outstanding support from the entire team, from maintenance to reception. I would particularly like to commend the manager, Hannah, for her exceptional assistance. She provided invaluable support from my initial inquiry through to my move-in, addressing every question with care and professionalism. I highly recommend this place to anyone looking for a high standard of quality, where the on-site team genuinely cares about residents' well-being.

Tom · 2 November 2024

★★★★★ 5/5

Google

I have been living at No26 for about 4 years now and it has been a fantastic experience! The management are incredibly welcoming and responsive, and the building itself is modern and well-maintained. The apartments are spacious with high-quality finishes, and the amenities, especially the co-working space and rooftop area, are excellent. The location is ideal, close to shops, restaurants, and public transit, making it super convenient. No26 offers a perfect blend of comfort, style, and community. Highly recommended!

Delan · 2 November 2024